Tender Hearts Childcare Academy
Quick Facts
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Reviews
Very professional staff! The facility has a pleasant atmosphere and is always well kept. The staff provides an attentive service to the children as well as the parents. I would recommend their services.
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About the Provider
Hours of Operation
- Monday6:00 AM - 6:00 PM
- Tuesday6:00 AM - 6:00 PM
- Wednesday6:00 AM - 6:00 PM
- Thursday6:00 AM - 6:00 PM
- Friday6:00 AM - 6:00 PM
- Saturday Closed
- Sunday Closed
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Inspection Date | Reason | Description | Status |
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| 2025-12-01 | Renewal | 3270.131(a) - Health information | Compliant - Finalized |
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Regulation: 3270.131(a) Description: Health information Noncompliance Area: On 12/1/25, during the renewal inspection, child #1 did not have evidence of an initial health assessment in the individual records. Correction Required: The operator shall require the parent of an enrolled child, including a child, a foster child and a relative of an operator or a facility person, to provide an initial health report no later than 60 days following the first day of attendance at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Child #1 was no longer enrolled in the facility during the time of the renewal inspection. Child #1 is still not enrolled in the program. |
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| 2025-12-01 | Renewal | 3270.31(e) - Age and Training | Compliant - Finalized |
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Regulation: 3270.31(e) Description: Age and Training Noncompliance Area: On 12/1/25, during the renewal inspection, staff person#1 did not have the required annual minimum of 12 clock hours of childcare training. Staff person #1 had evidence of a total of 9hrs of childcare training in their individual records. Correction Required: A staff person shall obtain an annual minimum of 12 clock hours of child care training. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff person #1 obtained additional childcare training hours meeting the required 12 clock hours. The certificate of completion was placed in the staffs individual records. |
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| 2025-12-01 | Renewal | 3270.76 - Building Surfaces | Compliant - Finalized |
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Regulation: 3270.76 Description: Building Surfaces Noncompliance Area: On 12/1/25, during the renewal inspection, certification rep observed two damaged ceiling tiles in the indoor gross motor space. Certification rep observed shredded carpet edges, and damaged window blinds in the gross motor space. Correction Required: Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards. |
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Provider Response: (Contact the State Licensing Office for more information.) The owner replaced all damaged ceiling tiles, repaired the carpet and replaced the blinds during the time of the renewal. |
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| 2025-08-12 | Complaints- Legal Location | 3270.113(b) - No physical punishment | Compliant - Finalized |
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Regulation: 3270.113(b) Description: No physical punishment Noncompliance Area: On 8/1/25 it was reported that an individual staff person was spraying water on a child, who was misbehaving. Every time the child misbehaved that was the punishment for the child. During the complaint investigation, it was verified by the facility owner that this incident did happen, and staff was terminated due to this complaint Correction Required: A facility person may not use any form of physical punishment, including spanking a child. |
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Provider Response: (Contact the State Licensing Office for more information.) The Owner and Director suspended the staff member named in the complaint to allow for an internal investigation to take place prior to the certification representative's formal complaint investigation. Following the findings of the internal investigation, the Owner and Director made the decision to terminate the staff member's employment. The director and owner held a meeting reiterating the supervision and redirection policy. The staff were required to sign their attendance and understanding of the policy. Staff meeting notes, agenda, and attendance is in the director's office filed away. |
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| 2025-01-09 | Renewal | 3270.123(a)(6)/3270.182(2) - Admission date/Application, admission, withdrawal dates | Compliant - Finalized |
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Regulation: 3270.123(a)(6)/3270.182(2) Description: Admission date/Application, admission, withdrawal dates Noncompliance Area: On 1/9/25, during the renewal inspection, children # 1 and #2 did not have evidence of their admission dates on their individual agreement form. Correction Required: An agreement shall specify the date of the child's admission. A child's record shall contain the dates of application, admission and withdrawal of the child. |
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Provider Response: (Contact the State Licensing Office for more information.) All admission dates were completed on children #1 and #2 agreement form. Forms were placed back into the children records. |
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| 2025-01-09 | Renewal | 3270.131(a) - Health information | Compliant - Finalized |
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Regulation: 3270.131(a) Description: Health information Noncompliance Area: On 1/9/25, during the renewal inspection, Child #2 did not have evidence of a health assessment including the immunization in the individual child records. Correction Required: The operator shall require the parent of an enrolled child, including a child, a foster child and a relative of an operator or a facility person, to provide an initial health report no later than 60 days following the first day of attendance at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Child #2 health assessment and immunizations was obtained from the enrolling parent on 1/9/25 during pick up. The records were reviewed and placed in the child's individual records. |
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| 2025-01-09 | Renewal | 3270.192(5) - Two written references | Compliant - Finalized |
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Regulation: 3270.192(5) Description: Two written references Noncompliance Area: On 1/9/25, during the renewal inspection, staff person #2 & #4 did not have evidence of two written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person in the individual staff records. Correction Required: A facility person's record shall include two written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff person #2 no longer works at the facility. Staff person #4 written references were placed in the staff persons records. |
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| 2025-01-09 | Renewal | 3270.31(e)(4)(ii) - Fire safety - 1 yr. | Compliant - Finalized |
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Regulation: 3270.31(e)(4)(ii) Description: Fire safety - 1 yr. Noncompliance Area: On 1/9/25, during the renewal inspection, staff #1 did not have evidence of an updated fire safety training in the individual staff records. Correction Required: Staff persons shall participate, at least annually, in firesafety training conducted by a fire protection professional. Staff persons and volunteers shall receive training in maintenance of smoke detectors, the duties of facility persons during a fire drill and during a fire and the use of the facility's fire extinguishers, not including discharge of the fire suppressant agent. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff person #1 fire safety training was obtained and placed in the staff records. |
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| 2025-01-09 | Renewal | 3270.31(f) - Health and Safety Training | Compliant - Finalized |
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Regulation: 3270.31(f) Description: Health and Safety Training Noncompliance Area: On 1/9/25, during the renewal inspection, staff person #2 did not have evidence of the required health and safety training in the individual staff records. Correction Required: Staff persons shall complete professional development within 90 days of hire as listed in subsections (f)1-10. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff person #2 no longer works at the facility. |
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| 2025-01-09 | Renewal | 3270.32(a)/3270.192(4) - Comply with CPSL/CPSL information | Compliant - Finalized |
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Regulation: 3270.32(a)/3270.192(4) Description: Comply with CPSL/CPSL information Noncompliance Area: On 1/9/25, during the renewal inspection, staff persons #2 & #3 did not have evidence a disclosure statement in the individual staff record. Correction Required: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). SAFETY PLAN: The operator is required to submit to the Children and Youth Agency a plan of supervision or alternate arrangement as required by the Child Protective Services Law. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff person #2 no longer works at the facility. Staff person #3 disclosure form was placed in the staff record. |
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| 2024-12-09 | Allocated Unannounced Monitoring | Allocated Unannounced Monitoring | Compliant - Finalized |
| 2024-09-23 | Allocated Unannounced Monitoring | Allocated Unannounced Monitoring | Compliant - Finalized |
| 2024-02-01 | Renewal | Renewal | Compliant - Finalized |
| 2023-06-29 | Unannounced Monitoring | 3270.113(a)(1) - Staff assigned to specific children | Compliant - Finalized |
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Regulation: 3270.113(a)(1) Description: Staff assigned to specific children Noncompliance Area: On 6/29/23 during an unannounced visit, The Staff present at the facility were not able to identify the names of children in their assigned groups for supervision purposes. Correction Required: Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises. |
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Provider Response: (Contact the State Licensing Office for more information.) Each classroom will have care list posted. As well as a whiteboard with the total amount of students present that day. |
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| 2023-06-29 | Complaints- Legal Location | 3270.21 - General Health and Safety | Compliant - Finalized |
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Regulation: 3270.21 Description: General Health and Safety Noncompliance Area: On 6/29/23 during a complaint investigation, video footage from the facility confirmed that Staff Person #1 kicked the cot that Child #1 was kneeling on causing the child to fall over and sustain a serious injury to their head. Correction Required: Conditions at the facility may not pose a threat to the health or safety of the children. |
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Provider Response: (Contact the State Licensing Office for more information.) Employee was fired from the facility and reported to DHS. |
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| 2023-06-29 | Unannounced Monitoring | 3270.32(a)/3270.192(4) - Comply with CPSL/CPSL information | Compliant - Finalized |
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Regulation: 3270.32(a)/3270.192(4) Description: Comply with CPSL/CPSL information Noncompliance Area: On 6/29/23 during an unannounced visit the file of Staff person #1 and Individual #1 did not contain a completed NSOR Verification Letter. Correction Required: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). Facility Person #1 may not work in a child care position at the facility. A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. Facility Person #--- may not work in a child care position at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff person #1 will be removed from their child care position. The NSOR verification will be placed in the staff persons record when it is obtained. |
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| 2023-03-07 | Renewal | 3270.123(a)(3) - Services proceeded | Compliant - Finalized |
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Regulation: 3270.123(a)(3) Description: Services proceeded Noncompliance Area: During a renewal inspection on 03/07/2023, the files for children # 1, 2, 3, 4, 5 did not contain a Child Services Report. Correction Required: The services to be provided to the family and the child, including the Department's approved form to provide information to the family about the child's growth and development in the context of the services being provided. The operator shall complete and update the form and provide a copy to the family in accordance with the updates regarding emergency contact information in § 3270.124(f) (relating to emergency contact information). |
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Provider Response: (Contact the State Licensing Office for more information.) Completed Child Service Reports for the listed children below. |
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| 2023-03-07 | Renewal | 3270.27(a)(2) - Emergency plan | Compliant - Finalized |
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Regulation: 3270.27(a)(2) Description: Emergency plan Noncompliance Area: During a renewal inspection on 03/07/2023, the emergency plan did not provide accommodations for evacuation of children from the facility building and evacuation of children to a location away from the facility premises. Correction Required: The facility shall have an emergency plan that provides for accommodations for evacuation of children from the facility building and evacuation of children to a location away from the facility premises. The evacuation routes and evacuation plans to exit the building may be the same as those required by §3270.94 (relating to fire drills). |
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Provider Response: (Contact the State Licensing Office for more information.) An updated emergency plan will be provided with the correct accommodations for evacuation of children from our facility to a safe location away from pour facility premises. |
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| 2023-03-07 | Renewal | 3270.27(a)(5) - Emergency plan | Compliant - Finalized |
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Regulation: 3270.27(a)(5) Description: Emergency plan Noncompliance Area: During a renewal inspection on 03/07/2023, the emergency plan did not provide accommodations for infants, toddlers, children with disabilities, and children with chronic medical conditions. Correction Required: The facility shall have an emergency plan that provides for accommodations for infants, toddlers, children with disabilities, and children with chronic medical conditions. |
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Provider Response: (Contact the State Licensing Office for more information.) An updated emergency plan will be provided with the correct accommodations for infants, toddlers and children with chronic medical conditions. A staff member will be appointed which child they're responsible for during the evacuation. |
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| 2022-01-19 | Renewal | Renewal | Compliant - Finalized |
If you are a provider and believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.
Providers in ZIP Code 19151
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