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Child Care Center

Fresh Start Childcare Llc

Lancaster, PA · Lancaster County
★ ★ ☆ ☆ ☆ 2.0 (8 reviews)
175 S West End Ave, Lancaster, PA 17603
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Quick Facts

Capacity
93 children
Subsidized Program
Participates
State Rating
3

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Contact Information

📞 (717) 490-6778
175 S West End Ave
Lancaster, PA 17603
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• Child Care Center
Not found in current state licensing data

This provider appeared in previous licensing records but was not found in our most recent state data update.

Historical licensing information
License Number
CER-00167147
Expired
Dec 28, 2020
Issued By
Pennsylvania Department of Education and Public Welfare
District Office
Early Learning Resource Center for Region 10

Reviews

2.0
★ ★ ☆ ☆ ☆
8 reviews
5★
1
4★
1
3★
0
2★
1
1★
5
anonymous
2023-08-10 19:10:46
★ ☆ ☆ ☆ ☆

I am a former employee, and I have never seen a daycare run the way this one was. Staff out of ratio, staff that have absolutely no training or clue about Early Childhood Development or how to talk to children, let alone care for them. I have even seen some of the owner's relatives posting positive reviews. The owners place people in charge that have no idea how to interact with parents or run a childcare center. The owners do not follow regulations and I do not know how they get away with it. I do not know how this place was not shut down a long time ago. I would never recommend it to anyone. It is horrible, I cannot imagine it has changed since I worked there.

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Anonymous
2018-04-19 00:35:37
★ ★ ★ ★ ★
I have used this provider for more than 6 months

I would recommend to someone about this place. All employees are well trained and polite to the children. Excellent childcare center!

122 out of 245 think this review is helpful Was this helpful?  Yes  No
Anon
2017-09-05 19:44:51
★ ☆ ☆ ☆ ☆
I am an employee

If I could rate 0 starts I would. All employee reviews are more than accurate. The owners are just as involved in starting drama between staff as the other teachers are. There is also a teacher there who allows her children(who attend fresh start) to beat up other children and steal from employees.

118 out of 237 think this review is helpful Was this helpful?  Yes  No
U/n
2017-06-19 17:11:50
★ ☆ ☆ ☆ ☆
I have toured this provider's facility, but have not used its services

I took a tour of this place, and let me say I have never seen a center this bad. They do not have enough teachers, and the teachers they do have clearly do not follow any sort of curriculum. The place is disgusting, I saw piles of dirt and plenty of objects little kids could easily eat. And don't even get me started on the nursery I have never smelled something so nasty in my life old dirty diapers, I would never in my life leave a child in the care of these people.

134 out of 256 think this review is helpful Was this helpful?  Yes  No
Julissa Gonzalez
2017-01-24 17:32:52
★ ☆ ☆ ☆ ☆
I am an employee

I walked out. They treat workers unprofessionally n they treat the children in a disgusting mannor. The state was called on them by a parent within the last 6 months.

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Parent
2016-10-14 19:08:10
★ ★ ★ ★ ☆
I have used this provider for more than 6 months

If i had to compare this center to other centers ive been too in lancaster city area, i would say this was one of the best!! the teachers were very pleasant with me and my child. i had a slight issue with my child being bit just once but as every center ive ever been too, i realized thats just a common thing within 2 year olds. I would recommend them to friends or family it doesnt matter. they helped potty train and teach my child his ABC's, love it!

124 out of 251 think this review is helpful Was this helpful?  Yes  No
Anonymous
2016-03-08 13:27:32
★ ☆ ☆ ☆ ☆
I am an employee

this is by far one of the worst daycare's in lancaster county. Not only did my children attend there but i was also an employee at one point. The owner is the facility can be extremely unpleasant and the "teachers" there are more caught up in gossiping about each other then actually doing their jobs. A lot of them don't know how to handle their children and more times then not they just let them do what they want. I could go on and on about this place but i'll stop there. However; i would never in my life recommend anyone to take their child there

137 out of 266 think this review is helpful Was this helpful?  Yes  No
Displeased parent
2016-02-12 21:04:50
★ ★ ☆ ☆ ☆
I have used this provider for less than 6 months

My child went here for less than 3 weeks and was took em out due to a teacher being caught yelling at my child. No call back to discuss what happened. And when requested if we can have a meeting with the teacher to find out why this happened a meeting was declined. Smh!!!

131 out of 249 think this review is helpful Was this helpful?  Yes  No

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About the Provider

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Fresh Start Childcare Llc is a Child Care Center in LANCASTER PA, with a maximum capacity of 93 children. It is open Monday - Friday, 6:00 AM - 7:00 PM. The provider also participates in a subsidized child care program.

Hours of Operation

  • Monday6:00 AM - 7:00 PM
  • Tuesday6:00 AM - 7:00 PM
  • Wednesday6:00 AM - 7:00 PM
  • Thursday6:00 AM - 7:00 PM
  • Friday6:00 AM - 7:00 PM
  • Saturday Closed
  • Sunday Closed

Inspection/Report History

Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.

Inspection Date Reason Description Status
2020-10-27 Unannounced Monitoring 3270.51/3270.52 - Similar Age Level/Mixed Age Level Compliant - Finalized

Noncompliance Area: Twelve children were observed with a single staff person. The youngest child in the group was a preschooler, making the required staff:child ratio 1:10. Two preschoolers and ten school-aged children were in the group.

Correction Required: When children are grouped in similar age levels, the following maximum child group sizes and ratios of staff persons apply: Infants 1:4 with a maximum group size of 8; Young toddlers 1:5 with a maximum group size of 10; Older toddlers 1:6 with a maximum group size of 12; Preschool children 1:10 with a maximum group size of 20; Young school-age children 1:12 with a maximum group size of 24; Older school-age children 1:15 with a maximum group size of 30. When children are grouped in mixed age levels, the age of the youngest child in the group determines the staff:child ratio and maximum group size in accordance with the requirements in 3270.51 (relating to similar age level).

Provider Response: (Contact the State Licensing Office for more information.)
Two preschool children were moved to preschool classroom. The school-age classroom will be kept with children age kindergarten through 12 years of age in order to maintain school-age ratio moving forward. Ratios will be kept in all age groups.
2020-10-27 Unannounced Monitoring 3270.66(a) - Locked or inaccessible Compliant - Finalized

Noncompliance Area: A container of hand-sanitizer was observed on a counter in an area accessible to children in the preschool/school-age room.

Correction Required: Cleaning materials and other toxic materials shall be kept in an area or container that is locked or made inaccessible to children.

Provider Response: (Contact the State Licensing Office for more information.)
Chemical related products were immediately removed out of reach of children. Staff were made aware to keep items out of reach of children due to the chemicals. Place was designated for bottles to belong so they are not made accessible to children.
2020-10-09 Unannounced Monitoring 3270.113(e) - Restraints prohibited Compliant - Finalized

Noncompliance Area: At the time of inspection, facility person 1 stated that she "bear hugged" child 1 (young school age) to stop her behavior while the child was exhibiting some difficult behaviors (flipping tables, throwing chairs, etc.).

Correction Required: A facility person may not restrain a child by using bonds, ties or straps to restrict a child's movement or by enclosing the child in a confined space, closet or locked room. The prohibition against restraining a child does not apply to the use of adaptive equipment prescribed for a child with special needs.

Provider Response: (Contact the State Licensing Office for more information.)
Facility person was immediately informed that "bear hugging" is a violation to the childcare regulations and is not an acceptable solution. Moving forward, all other children will be removed from the room and discussions will occur to try to calm the child down from the behaviors by the owner or senior staff person on duty. All staff were given training in supervision methods, discipline methods, and ways to calm children down when exhibiting difficult behaviors.
2020-09-29 Renewal 3270.103 - Small Toys and Objects Compliant - Finalized

Noncompliance Area: Plastic bags (used for sensory play) were observed in an area accessible to toddlers. (CORRECTED ON SITE) Plastic trash bags were being used to cover the urinals in the boys bathroom. The plastic bags had large rips in them and were in an area accessible to toddlers that use the restroom.

Correction Required: Toys and objects with a diameter of less than 1 inch, objects with removable parts that have a diameter of less than 1 inch, plastic bags and styrofoam objects may not be accessible to children who are still placing objects in their mouths.

Provider Response: (Contact the State Licensing Office for more information.)
At time of inspection, the plastic bags used for sensory play were discarded into the trash. On 10/02/2020, the plastic covers were removed from the urinals in the bathroom. Staff were informed of the policy that plastic bags is included in the choke hazard item list. Bags will not be used with age groups where they place items into their mouths.
2020-09-29 Renewal 3270.106(a) - Clean, age appropriate Compliant - Finalized

Noncompliance Area: A crib was not labeled for the use by a specific child (CORRECTED ON SITE).

Correction Required: Individual, clean, age-appropriate rest equipment shall be provided for preschool, toddler and infant children as agreed between the child's parent and the operator. The rest equipment shall be labeled for the use of a specific child and used only by the specified child.

Provider Response: (Contact the State Licensing Office for more information.)
The crib was labeled on site. Upon enrollment of a child into the facility, cribs/cots will be labeled as part of the enrollment process into the classrooms, when creating cubbies, names for the children to ensure they have their own rest equipment.
2020-09-29 Renewal 3270.107 - Refrigerator Compliant - Finalized

Noncompliance Area: The refrigerator in both the infant room and the kitchen had food debris at the bottom. (CORRECTED ON SITE)

Correction Required: A facility shall have an operable, clean refrigerator used to store potentially hazardous foods. The refrigerator shall be capable of maintaining food at 45 F or below. An operating thermometer shall be placed in the refrigerator.

Provider Response: (Contact the State Licensing Office for more information.)
The refrigerators were cleaned on site. A cleaning checklist was created for the kitchen so employees know what needs to be cleaned in the kitchen upon cleaning the kitchen at close. The refrigerators will be kept clean.
2020-09-29 Renewal 3270.111(c)/3270.113(d) - Promote development/No harsh language Compliant - Finalized

Noncompliance Area: Staff person 1 was observed (from the hallway) for approximately 10 minutes. Her language and interactions with the children were harsh and there were very little positive interactions to develop skills, social competence and self-esteem. She was observed yelling (using a harsh tone) the following: "Excuse me! No thank you!" "Stop!" (repeatedly) "Hey! No! I told you" "Ya'll need to stop. You need to listen." "Sit!" "Get back here. Let's go." "Knock it off." "Uh-uh-uh no" "Get in line." "Please clean up or we aren't going to be able to play again."

Correction Required: A facility person may not use harsh, demeaning or abusive language in the presence of children. Daily activities shall promote the development of skills, social competence and self-esteem. Daily experiences shall recognize the child as an individual and give some choice of activities that respect personal privacy, lifestyle and cultural background.

Provider Response: (Contact the State Licensing Office for more information.)
Issue was discussed with staff person immediately following inspection visit. Child abuse policy was again reviewed and signed off upon discussing. Suggestions were made to counteract the demeaning language used. Placed goal on CQI plan with STARS and working with learning coach to implement a training plan with follow up observations as part of the onboarding process. Follow up observations were completed and suggestions that were given are being implemented. All staff will be reminded of positive interactions with children. The director will continue to do observations and ensure staff are meeting compliance with the regulations.
2020-09-29 Renewal 3270.113(a)/3270.113(a)(1) - Supervised at all times /Staff assigned to specific children Compliant - Finalized

Noncompliance Area: Staff person 1 was the sole staff person responsible for the 9 preschool aged children in her group. Upon entering the hallway for inspection of the second floor, preschool aged children were observed unsupervised in the hallway. Staff person 1 was in the boys bathroom. During this time, there were also preschool aged girls unattended in the girls bathroom. A few minutes later, staff person 1 was observed walking out of the preschool classroom to put something in a cubby in the hallway, leaving the children in the room unsupervised.

Correction Required: Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises.Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises.

Provider Response: (Contact the State Licensing Office for more information.)
Issue was discussed with staff person immediately following inspection visit. Supervision policy was again reviewed and signed off upon discussing. Follow up observations will occur to ensure that staff person is properly supervising the children in her group at all times in accordance with the supervision definition and guidelines set forth by DHS. All staff will be reminded that children cannot be out of eyesight at all times.
2020-09-29 Renewal 3270.134(a)/3270.152 - Child's hands washed/Adult Hygiene Compliant - Finalized

Noncompliance Area: The children and staff in the preschool room did not wash their hands prior to eating lunch. They went from playing/cleaning immediately to the table for lunch.

Correction Required: A staff person shall ensure that a child's hands are washed before meals and snacks, after toileting and after being diapered.A facility person shall wash his hands before meals and snacks, and after toileting and after diapering a child.

Provider Response: (Contact the State Licensing Office for more information.)
Issue was discussed with staff person immediately following inspection visit. Staff person was reminded of proper hand washing times, as well as the daily schedule which allows for bathroom hand-washing immediately prior to lunch and all meal times. Follow up will occur to see that employee is implementing proper hand washing times as regulations require.
2020-09-29 Renewal 3270.166(4) - Bottles labeled Compliant - Finalized

Noncompliance Area: A bottle was not labeled with the child's name. (CORRECTED ON SITE)

Correction Required: Disposable nursers and bottles shall be labeled with the child's name.

Provider Response: (Contact the State Licensing Office for more information.)
Bottle was labeled at time of inspection. Staff will check all bottles that parents send in daily to ensure they are properly labeled before being placed into the classroom. Parents will also be advised to label belongings brought into our facility, including bottles.
2020-09-29 Renewal 3270.65 - Protective Outlet Covers 5 yrs. or less Compliant - Finalized

Noncompliance Area: An electrical outlet was not covered in the preschool room, (CORRECTED ON SITE)

Correction Required: Protective receptacle covers shall be placed in electrical outlets accessible to children 5 years of age or younger.

Provider Response: (Contact the State Licensing Office for more information.)
Socket cover was placed in outlet at time of inspection. Staff will replace the socket cover when pulling them out to use them. Classrooms will be checked to ensure socket covers are in place before using the rooms daily.
2020-09-29 Renewal 3270.66(a) - Locked or inaccessible Compliant - Finalized

Noncompliance Area: A container of Lysol air freshener was stored underneath the sink in an unlocked cabinet in the school-age bathroom. A bottle labeled "disinfectant" was observed in an area accessible to the children. (CORRECTED ON SITE)

Correction Required: Cleaning materials and other toxic materials shall be kept in an area or container that is locked or made inaccessible to children.

Provider Response: (Contact the State Licensing Office for more information.)
Chemical related products were removed out of reach at the time of inspection. Staff were made aware to keep items out of reach of children. Place was designated for the items to be placed where it will not be in the reach of the children.
2020-09-29 Renewal 3270.76 - Building Surfaces Compliant - Finalized

Noncompliance Area: Mulitple ceiling tiles in the basement child care space were in poor repair. There was evidence of water damage and the tiles were not properly secured into the ceiling.

Correction Required: Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards.

Provider Response: (Contact the State Licensing Office for more information.)
Ceiling tiles were replaced. Looking for damaged tiles in the ceilings was added to the maintenance checklist to ensure they are clean and in good repair at all times.
2019-10-10 Renewal 3270.106(f) - 2 feet apart Compliant - Finalized

Noncompliance Area: Children were observed resting on cots that had less than 2 feet of space on 3 sides in the preschool nap room.

Correction Required: At least 2 feet of space is required on three sides of a bed, cot, crib or other rest equipment while the equipment is in use.

Provider Response: (Contact the State Licensing Office for more information.)
Preschool classrooms were relocated to a classroom for nap time where they are able to have the cots sufficiently spaced apart. They will continue to use this space as enrollment of children remains consistent or increases. All cots and resting equipment will have a minimum of two feet on three sides of the resting material.
2019-10-10 Renewal 3270.107 - Refrigerator Compliant - Finalized

Noncompliance Area: At the time of inspection, a refrigerator located in the kitchen was dirty (sticky, food residue) and did not contain a working thermometer. (CORRECTED ON SITE)

Correction Required: A facility shall have an operable, clean refrigerator used to store potentially hazardous foods. The refrigerator shall be capable of maintaining food at 45 F or below. An operating thermometer shall be placed in the refrigerator.

Provider Response: (Contact the State Licensing Office for more information.)
The refrigerator was cleaned on site. A cleaning checklist for the kitchen was created so employees know what needs to be cleaned upon the cleaning of the kitchen. The refrigerator will be kept clean The thermometer was moved to the correct refrigerator. Thermometers will remain in the refrigerators at all times and checked daily to ensure proper temperatures are met.
2019-10-10 Renewal 3270.131(e)(1) - Exemption documentation from parent/guardian Compliant - Finalized

Noncompliance Area: The vaccination records on file for children 1 and 2 were not up to date at the time of inspection. Child 1 was 7 months old at the time of inspection. Her record did not include documentation regarding her 6 month vaccinations (DTAP, PCV, IPV). Child 2 was 16 months old at the time of inspection. Her record did not include documentation regarding her 3rd HIB vaccination that she should have received by 15 months (Per the ACIP guidelines).

Correction Required: The facility shall require the parent to provide updated written verification from a physician, physician's assistant, CRNP, the Department of Health or a local health department of ongoing vaccines administered to an infant, toddler or preschool child in accordance with the schedule recommended by the ACIP.

Provider Response: (Contact the State Licensing Office for more information.)
Parents were contacted about the updated vaccinations list. They submitted them promptly to ensure both files are accurate. All children's files were reviewed and any missing information was asked for from the parents to submit. Moving forward, all children's files will be reviewed to ensure children's immunization records are kept up to date and an immunization chart was created to ensure we receive updated records from parents.
2019-10-10 Renewal 3270.151(a)/3270.151(c)(2) - 12 months prior to service and every 24 months thereafter/Mantoux TB Compliant - Finalized

Noncompliance Area: Facility person #2 is a volunteer at the facility. She began volunteering on 7/29/2019. Her initial health assessment was not dated in the 12 months prior to initial service at the facility. She has since obtained a health assessment, dated 10-3-2019. Staff person #3 began employment on 3-8-2019. Her health assessment and TB test were more than 12 months old prior to her start date and are no longer valid.

Correction Required: A facility person providing direct care who comes into contact with the children or who works with food preparation shall have a health assessment conducted within 12 months prior to providing initial service in a child care setting and every 24 months thereafter. A health assessment is valid for 24 months following the date of signature, if the person does not contract a communicable disease or develop a medical problem.An adult health assessment must include tuberculosis screening by the Mantoux method at initial employment. Subsequent tuberculosis screening is not required unless directed by a physician, physician's assistant, CRNP, the Department of Health or a local health department.

Provider Response: (Contact the State Licensing Office for more information.)
Staff person #3 has an appointment dated for 11/02/2019 at which time she will recieve a valid health assessment and TB shot. Moving forward, all new staff/volunteers will be required to have a health assessment and TB shot at start of employment. This will be enforced on the new employee and volunteer checklists.
2019-10-10 Renewal 3270.181(e) - Emergency master file updated Compliant - Finalized

Noncompliance Area: Some of the emergency contact forms located in the two year old classroom had not been updated during the 6 months prior to inspection. They had been updated in the master file.

Correction Required: If emergency information is updated in a master file, it shall be updated accordingly in other facility records.

Provider Response: (Contact the State Licensing Office for more information.)
ER contact forms were updated in the two year old classroom to match what is in the actual file. When facility has bi-annual updated forms time frames, each classroom ER contact forms will be updated as well.
2019-10-10 Renewal 3270.27(c) - Training regarding plan Compliant - Finalized

Noncompliance Area: At the time of inspection, the record for staff person 3 did not include documentation of having received emergency plan training at hire. She has since been trained on the emergency plan.

Correction Required: The operator shall assure that each facility person receives training regarding the emergency plan at the time of initial employment, on an annual basis and at the time of each plan update. The operator shall document the date of each training and the names of all facility persons who received the training and kept on file at the facility.

Provider Response: (Contact the State Licensing Office for more information.)
Employee was since trained on our ER plan. Moving forward, I will ensure that ER plans are reviewed and signed off upon hire. This is listed on our New Hire Checklist.
2019-10-10 Renewal 3270.32(a) - Comply with CPSL Compliant - Finalized

Noncompliance Area: Facility person #2 is a volunteer at the facility. She began volunteering on 7-29-2019. Her record did not include a Pennsylvania State Police clearance until 10-2-2019, and did not include documentation of submitting the request prior to serving as a volunteer.

Correction Required: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services).

Provider Response: (Contact the State Licensing Office for more information.)
Employee received proper clearances and necessary paperwork to remain volunteer at our facility. I have since reviewed the volunteer requirements and will have all proper paperwork on file by the time the volunteer starts serving in our facility.
2019-10-10 Renewal 3270.36(b)(5)/3270.192(2)(ii) - HS/GED + 2 yrs/Exp, educ., training prior to facility Compliant - Finalized

Noncompliance Area: Staff person 1 was serving as an assistant group supervisor at the facility. She had a high school diploma on file. Her file included only 1, 603 hours of child care experience.

Correction Required: An assistant group supervisor shall have a high school diploma or a general educational development certificate and 2 years experience with children.A facility person's record shall include verification of child care experience, education and training prior to service at the facility.

Provider Response: (Contact the State Licensing Office for more information.)
Staff person 1 status changed to an aide until proper documentation of hours was submitted. Number of hours will be calculated before hire to ensure 2 years for AGS status, and if unsure, submitted for approval of correct number of documented hours.
2019-10-10 Renewal 3270.76 - Building Surfaces Compliant - Finalized

Noncompliance Area: At the time of inspection, the following was observed: -The carpets in the preschool classrooms were dirty. -The foot pedal of the trash can in the younger toddler room was broken. (CORRECTED ON SITE)

Correction Required: Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards.

Provider Response: (Contact the State Licensing Office for more information.)
The trash can was removed and replaced at time of inspection. We also purchased new trash cans as extras for the facility. The health and safety checklist was reviewed with staff for removal of items that are considered hazardous and safety violations. The floors were shampooed in the classrooms. They will be shampooed twice per year or as needed, if more. All surfaces will be kept clean, in good repair, and hazardous objects removed from areas.
2019-10-10 Renewal 3270.77(a) - No peeling paint or plaster Compliant - Finalized

Noncompliance Area: At the time of inspection, an area of peeling paint was observed in an upstairs bathroom.

Correction Required: Peeled or damaged paint or damaged plaster is not permitted on indoor or outdoor surfaces in the child care facility.

Provider Response: (Contact the State Licensing Office for more information.)
Bathroom wall area was sanded down and repainted to remove any chipped paint. Moving forward, chipped and peeling paint will be checked for during maintenance checks and fixed upon noticing the problem.
2018-10-17 Renewal 3270.124(b)(2)/3270.124(b)(6) - Physician name, address, phone/Insurance coverage information Compliant - Finalized

Noncompliance Area: The emergency contact information on file at the time of inspection for child 1 did not include the child's physician's address, or the child's policy number.

Correction Required: Emergency contact information must include the name, address and telephone number of the child's physician or source of medical care.Emergency contact information must include health insurance coverage and policy number for a child under a family policy or Medical Assistance benefits, if applicable.

Provider Response: (Contact the State Licensing Office for more information.)
Medical information for child's physician and insurance information was obtained from legal guardian. Files will be completed with all necessary information prior to child's initial start date.
2018-10-17 Renewal 3270.131(a) - Within 60 days Compliant - Finalized

Noncompliance Area: According to documentation on file at the time of inspection, child 2's start date at the facility was 12-27-2017. His initial health assessment was dated more than 60 days later, on 6-14-2018

Correction Required: The operator shall require the parent of an enrolled child, including a child, a foster child and a relative of an operator or a facility person, to provide an initial health report no later than 60 days following the first day of attendance at the facility.

Provider Response: (Contact the State Licensing Office for more information.)
Child health assessments will be collected within the 60 days of initial start date as required per regulation.
2018-10-17 Renewal 3270.166(3) - Disposable nursers or parents Compliant - Finalized

Noncompliance Area: At the time of inspection, it was observed that the infant in care only had 1 bottle at the facility. The facility staff reported that they do not use a commercial dishwasher to clean the bottles in between uses.

Correction Required: Disposable nursers shall be used for infants unless bottles are provided by the parent or unless a commercial dishwasher is used by the facility.

Provider Response: (Contact the State Licensing Office for more information.)
New policy set in place regarding proper amount of bottles for infants full day at childcare. Policy changes letters were sent home to all parents of children enrolled currently on bottles. Any children enrolled will provide enough bottles per day of childcare.
2018-10-17 Renewal 3270.65 - Protective Outlet Covers 5 yrs. or less Compliant - Finalized

Noncompliance Area: At the time of inspection, an outlet was uncovered in the upstairs girl's bathroom. (CORRECTED ON SITE)

Correction Required: Protective receptacle covers shall be placed in electrical outlets accessible to children 5 years of age or younger.

Provider Response: (Contact the State Licensing Office for more information.)
Socket cover was placed in socket at the time of inspection. Staff will replace the covers when pulling them out to use the socket. Sockets will be checked for covers upon opening the rooms before using them daily.
2018-10-17 Renewal 3270.82(j) - Running water - diapering Compliant - Finalized

Noncompliance Area: At the time of inspection, the portable sink near the diapering area in the opening classroom space was not working properly and water would not flow. (CORRECTED ON SITE)

Correction Required: A source of running water for handwashing shall be present in infant and toddler diapering areas. If the running water does not flow directly into a drain that is connected to a sewage system, a receptacle shall be provided to contain the water used for washing. The receptacle shall be emptied into an approved sewage system at least once a day.

Provider Response: (Contact the State Licensing Office for more information.)
The outlet switch to the portable sink was plugged back into the wall after it came loose. The light switch to the socket was turned on as well. Staff will make sure the power source to the portable sink is in operation before the classroom is used.
2018-08-29 Unannounced Monitoring 3270.113(d) - No harsh language Compliant - Finalized

Noncompliance Area: At the time of inspection on 9/6/18, staff person 2 was overheard scolding a 2 year old while they were in the bathroom. The children were being asked to sit still with nothing to do for a period of time and they were not responding to her requests. She told a child, "Stop! This is ridiculous! I don't care, you can sit until lunch!" It was approximately 10:30. The staff person was loud enough that I could hear her on the other side of the building (same floor).

Correction Required: A facility person may not use harsh, demeaning or abusive language in the presence of children.

Provider Response: (Contact the State Licensing Office for more information.)
Discussed with staff alternative positive methods of teacher:child interactions. Staff will also provide children opportunities to keep them occupied during diapering times. Staff will not use harsh words or tones when interacting with children.
2018-08-29 Unannounced Monitoring 3270.55(a) - Toddler and preschool children Compliant - Finalized

Noncompliance Area: At the time of inspection on 8/29/2018, 13 children were observed to be napping in the basement child care space. Three of the children were two year olds, and the remaining ten children were preschoolers. Staff person 2 left the room and went up the the main floor of the building leaving staff person 1 alone and out of ratio with 13 children (as the youngest child in the group determines the maximum naptime ratio to be 1:12).

Correction Required: The staff:child ratio while toddlers and preschoolers are napping is one staff person to 10 young toddlers, one staff person to 12 older toddlers, one staff person to 20 preschool children

Provider Response: (Contact the State Licensing Office for more information.)
New staff was reminded of teacher-child ratios, including those at nap time. She was advised that she cannot leave the room and the other teacher out of ratio. If she had any questions, she could intercom management or other staff to ask for assistance. Nap time ratios will always be maintained moving forward.
2018-05-29 Allocated Unannounced Monitoring 3270.102(a) - Clean and good repair Compliant - Finalized

Noncompliance Area: At the time of inspection, two of the climbers on the playground were observed to be in poor repair. Both of them have developed large cracks in the plastic.

Correction Required: Toys, play equipment and other indoor and outdoor equipment used by the children shall be clean, in good repair and free from rough edges, sharp corners, pinch and crush points, splinters and exposed bolts.

Provider Response: (Contact the State Licensing Office for more information.)
Playground equipment was wrapped and taped up so there are no cracks in the plastic equipment for the children to have access. Teachers were informed that this is a safety hazard and needs repaired and reported to management. All equipment used by children will be kept in good repair.
2018-05-29 Allocated Unannounced Monitoring 3270.103 - Small Toys and Objects Compliant - Finalized

Noncompliance Area: At the time of inspection, three two year old were observed in a preschool classroom space. There were toys in the classroom with a diameter of less than 1 inch (ex. toy bear counters).

Correction Required: Toys and objects with a diameter of less than 1 inch, objects with removable parts that have a diameter of less than 1 inch, plastic bags and styrofoam objects may not be accessible to children who are still placing objects in their mouths.

Provider Response: (Contact the State Licensing Office for more information.)
Toddler children will be kept from rooms designated for older children that contain choke hazards. Otherwise choke hazards will be put out of toddler reach.
2018-05-29 Allocated Unannounced Monitoring 3270.113(a)(1) - Staff assigned to specific children Compliant - Finalized

Noncompliance Area: At the time of inspection, staff person 1 was unable to state the names of the 6 children in her primary care group.

Correction Required: Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises.

Provider Response: (Contact the State Licensing Office for more information.)
Name cards were made with the children's names on them. They will be used so teachers know who is in their primary care group and teachers on their first day will know the names of the children in her care until the teacher learns them.
2018-05-29 Allocated Unannounced Monitoring 3270.61(c) - 40 square feet wall-to-wall Compliant - Finalized

Noncompliance Area: At the time of inspection, 14 children were observed in a classroom space that is measured for 13 children.

Correction Required: Indoor child care space is measured within permanent stationary partitions or walls. The allowable number of children in a space is determined by dividing the total square feet in a space by 40.

Provider Response: (Contact the State Licensing Office for more information.)
Children will be separated into separate spaces that allows us to maintain capacity for each classroom.
2018-05-29 Allocated Unannounced Monitoring 3270.65 - Protective Outlet Covers 5 yrs. or less Compliant - Finalized

Noncompliance Area: At the time of inspection, uncovered outlets were observed in the following spaces: The lobby, the one year old classroom, the 2 year old classroom, the preschool classroom, the boys bathroom upstairs, the infant classroom, and the basement childcare space.

Correction Required: Protective receptacle covers shall be placed in electrical outlets accessible to children 5 years of age or younger.

Provider Response: (Contact the State Licensing Office for more information.)
Socket covers were replaced in all sockets throughout rooms. Staff will plug the socket cover back in when unplugging to use the power outlet.
2018-05-29 Allocated Unannounced Monitoring 3270.66(a) - Locked or inaccessible Compliant - Finalized

Noncompliance Area: At the time of inspection, the following toxic materials were observed in areas accessible to children. Paint, paint remover, clog remover, primers, and paints were located in an unlocked storage closet off of the basement childcare space. Bleach and other cleaners were observed in the laundry room right off of the children's bathroom in the basement.

Correction Required: Cleaning materials and other toxic materials shall be kept in an area or container that is locked or made inaccessible to children.

Provider Response: (Contact the State Licensing Office for more information.)
Doors to any storage closets, laundry rooms, and rooms with any hazardous materials to children were locked and will remain closed and locked to deny children any access to these materials.
2018-05-29 Allocated Unannounced Monitoring 3270.76 - Building Surfaces Compliant - Finalized

Noncompliance Area: At the time of inspection, the following items were observed. The floor in the 2 year old classroom was dirty, and various items were stacked throughout the room creating a hazard for the children. Two cords were dangling loosely in the child care space across from the upstairs boys bathroom. A bucket with standing water was observed in a storage closet off of the childcare space in the basement. An outlet plate was cracked in the basement classroom space. The trashcan in the basement bathroom was overflowing and there were paper towels all over the floor.

Correction Required: Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards.

Provider Response: (Contact the State Licensing Office for more information.)
All classrooms and bathrooms were thoroughly cleaned and organized. The outlet plate was replaced and the cords were fastened against the wall. The bucket of water was dumped out. A cleaning checklist will be created to ensure that teh rooms are being properly cleaned when leaving for the day. All child care spaces will be kept clean, in good repair, and free from visible hazards.
2018-05-29 Allocated Unannounced Monitoring 3270.77(a) - No peeling paint or plaster Compliant - Finalized

Noncompliance Area: At the time of inspection, peeling paint was observed in the one year old classroom, and in the basement child care space.

Correction Required: Peeled or damaged paint or damaged plaster is not permitted on indoor or outdoor surfaces in the child care facility.

Provider Response: (Contact the State Licensing Office for more information.)
Walls were sanded down and repainted in any areas that had peeling paint. Staff was informed to tell management when removing objects off of walls and the paint peels due to the tape. It will be repaired or covered immediately.
2018-05-29 Allocated Unannounced Monitoring 3270.82(g)/3270.134(a) - Clean and good repair/Child's hands washed Compliant - Finalized

Noncompliance Area: At the time of inspection, the sinks located in the upstairs bathrooms were not functioning properly. One sink in each the girls and boys bathrooms did not have any running water at all, and the the water flow was so light in the 2nd sinks that the flow would be insufficient for hand washing. The bathrooms are being used by the children enrolled on the classrooms on the second floor.

Correction Required: Toilet areas and fixtures shall be cleaned daily and be in good repair. A staff person shall ensure that a child's hands are washed before meals and snacks, after toileting and after being diapered.

Provider Response: (Contact the State Licensing Office for more information.)
Sinks are currently properly functioning. A back up portable sink was placed outside the bathroom areas so children and staff can properly wash their hands in the event the water pressure becomes light again. Plumber stated there was nothing they can do as it is drawing water to the third floor as the last pipe mechanism. The sinks that have poor water flow will be removed from the sink capacity and the portable sink will be available at all times.
2018-05-29 Allocated Unannounced Monitoring 3270.82(i) - Lidded waste receptacles Compliant - Finalized

Noncompliance Area: At the time of inspection, the trashcan located in the upstairs boys bathroom was not lined. The trashcan contained used paper towels.

Correction Required: A toilet area, training chair area, diapering area and sink area shall be equipped with a clean, lidded waste receptacle.

Provider Response: (Contact the State Licensing Office for more information.)
Trash cans were lined with trash bags. Staff will replace the can with another trash bag so it is lined for the next day.
2017-10-27 Renewal 3270.102(a) - Clean and good repair Compliant - Finalized

Noncompliance Area: At the time of inspection, the changing mat in the young toddler classroom was observed to be torn. Two carpet squares found in the preschool space were observed to be in poor repair. (CORRECTED ON SITE)

Correction Required: Toys, play equipment and other indoor and outdoor equipment used by the children shall be clean, in good repair and free from rough edges, sharp corners, pinch and crush points, splinters and exposed bolts.

Provider Response: (Contact the State Licensing Office for more information.)
The changing table mat was repaired and will be repaired or replaced if there becomes a tear in the material. The two carpet squares were thrown away and staff will ensure there is not any torn furniture for children's usage.
2017-10-27 Renewal 3270.104(a) - Clean, good repair, proper size Compliant - Finalized

Noncompliance Area: At the time of inspection, the fabric on a bouncy seat in the infant classroom was observed to be torn. (CORRECTED ON SITE)

Correction Required: Furniture must be durable, safe, easily cleaned and appropriate for the child`s size, age and special needs.

Provider Response: (Contact the State Licensing Office for more information.)
Bouncy seat was removed from classroom and the covering was taken off and thrown away. Staff will ensure there is not any torn materials with the infant furniture.
2017-10-27 Renewal 3270.106(a) - Clean, age appropriate Compliant - Finalized

Noncompliance Area: At the time of inspection, the nap mats in the young toddler classroom were labeled with numbers. The staff person in the classroom was unable to identify which cots were used by which children in the room. (CORRECTED ON SITE)

Correction Required: Individual, clean, age-appropriate rest equipment shall be provided for preschool, toddler and infant children as agreed between the child`s parent and the operator. The rest equipment shall be labeled for the use of a specific child and used only by the specified child.

Provider Response: (Contact the State Licensing Office for more information.)
Cot list was created by toddler teacher with correct placement of each child's name corresponding to the correct cot number used for that child. The list will remain posted and will be updated as needed.
2017-10-27 Renewal 3270.107 - Refrigerator Compliant - Finalized

Noncompliance Area: At the time of inspection, the refrigerators in the basement were dirty. (CORRECTED ON SITE)

Correction Required: A facility shall have an operable, clean refrigerator used to store potentially hazardous foods. The refrigerator shall be capable of maintaining food at 45 F or below. An operating thermometer shall be placed in the refrigerator.

Provider Response: (Contact the State Licensing Office for more information.)
The refrigerators were cleaned. Downstairs refrigerators will be added to the weekly cleaning checklist to ensure they remain clean since these refrigerators are not used on a daily basis.
2017-10-27 Renewal 3270.111(b) - Posted in group space Compliant - Finalized

Noncompliance Area: At the time of inspection, the written plan of daily activities was not posted in the preschool/school age child care space. (CORRECTED ON SITE)

Correction Required: The written plan of daily activities shall be posted in the group space.

Provider Response: (Contact the State Licensing Office for more information.)
Daily schedule was posted in the preschool room to remain hanging there.
2017-10-27 Renewal 3270.151(c)(3)/3270.151(c)(5) - Exam communicable disease/Physician/CRNP assessment Compliant - Finalized

Noncompliance Area: The health assessment on file for staff person 1 at the time of inspection did not include results of an examination for communicable diseases, or a physician`s or CRNP`s assessment of the person`s suitability to provide child care.

Correction Required: An adult health assessment must include an examination for communicable diseases and the results of that examination. An adult health assessment must include the physician`s or CRNP`s assessment of the person`s suitability to provide child care.

Provider Response: (Contact the State Licensing Office for more information.)
Correct staff physical form was handed in from employee's doctor office. Staff will use correct staff health assessment form when completing their employment physicals.
2017-10-27 Renewal 3270.161(a) - Wholesome Compliant - Finalized

Noncompliance Area: At the time of inspection, multiple jugs of spoiled milk were observed in the basement refrigerator (use by dates ranged from 9/2017-early 10/2017). A container of baby food had mold was observed to be moldy. (CORRECTED ON SITE)

Correction Required: Food stored, prepared or served shall be clean, wholesome, free from spoilage, free from adulteration and safe for human consumption.

Provider Response: (Contact the State Licensing Office for more information.)
Items were thrown away. While downstairs refrigerators are being placed on the cleaning checklist, staff will also check dates on any products that may be stored in those refrigerators, and will dispose of items as needed.
2017-10-27 Renewal 3270.181(c) - Emergency info/agreement updated 6 mos Compliant - Finalized

Noncompliance Area: The most recent parent signature on child 3's emergency contact and financial agreements were dated 3/30/17.

Correction Required: A parent is required to review and update the emergency contact information and the financial agreement at least once in a 6-month period or as soon as there is a change in the information.

Provider Response: (Contact the State Licensing Office for more information.)
Parent signed off on both forms stating the information was correct and current. Files are updated bi-annually in January and July. Students that re-enroll after being out of care will sign off on ER and agreements upon return.
2017-10-27 Renewal 3270.76 - Building Surfaces Compliant - Finalized

Noncompliance Area: At the time of inspection, the following items were observed: Floor tiles in the basement classroom were observed to be peeling up, an electrical cord was dangling in an area accessible to young toddlers. (CORRECTED ON SITE) A ceiling tile was falling loose and signs of water damage were observed in the stairwell to the right of the pantry.

Correction Required: Floors, walls, ceilings and other surfaces, including the facility`s outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards.

Provider Response: (Contact the State Licensing Office for more information.)
The ceiling has been fixed. The electrical cord was secured to the wall. The floor tiles were covered or secured to the floor. Maintenance checklist will be performed monthly looking for any hazards that may occur. Items will be addressed as needed.
2017-10-27 Renewal 3270.77(a) - No peeling paint or plaster Compliant - Finalized

Noncompliance Area: At the time of inspection, chipping paint was observed on the floor of the doorway in between the toddler classrooms. (CORRECTED ON SITE)

Correction Required: Peeled or damaged paint or damaged plaster is not permitted on indoor or outdoor surfaces in the child care facility.

Provider Response: (Contact the State Licensing Office for more information.)
There were no visible signs as to where the chipped paint pieces came from. Maintenance will keep look out for areas with chipped paint as well as staff will ensure any chipped paint pieces are vacuumed and kept off the flooring areas.
2017-10-27 Renewal 3270.94(b) - Written record Compliant - Finalized

Noncompliance Area: The fire drill log that was presented at the time of inspection did not list the hypothetical location of the fire.

Correction Required: A written record shall be kept of the date, the time of day, the hypothetical location of the fire, the evacuation time, the names of facility persons and the number of children participating in the fire drill.

Provider Response: (Contact the State Licensing Office for more information.)
Fire drill completed and written on a new log that contained all the information the code requires. This log will continue to be used on a permanent basis.
2017-07-17 Complaints- Legal Location 3270.113(b) - No physical punishment Compliant - Finalized

Noncompliance Area: It was observed on camera that staff person #1 carried child #1 across the room by hanging her by her arms. It was also reported by multiple staff persons that they have observed staff person #1 using physical discipline with children #1 and #2.

Correction Required: A facility person may not use any form of physical punishment, including spanking a child.

Provider Response: (Contact the State Licensing Office for more information.)
Employer and employees who witnessed actions notified appropriate agencies of such actions. Employee was supervised at all times and was released from employment on 07/20/17. Staff will not use any form of punishment.
2017-05-10 Complaints- Legal Location 3270.111(c)/3270.113(b) - Promote development/No physical punishment Compliant - Finalized

Noncompliance Area: It was observed on the video feed that staff person #1 did not intervene in a timely fashion when child #1 was striking child #2.

Correction Required: A facility person may not use any form of physical punishment, including spanking a child. Daily activities shall promote the development of skills, social competence and self-esteem. Daily experiences shall recognize the child as an individual and give some choice of activities that respect personal privacy, lifestyle and cultural background.

Provider Response: (Contact the State Licensing Office for more information.)
Staff was released from employment as we do not encourage or allow children to be physically engaged inappropriately with each other. All staff were reminded of child abuse and making sure interactions with children are positive and meaningful, as well as children have the right to be protected and safe while in our care.
2017-05-10 Complaints- Legal Location 3270.113(d)/3270.162(c) - No harsh language/Not withheld as discipline Compliant - Finalized

Noncompliance Area: It was verfied by multiple school age children that staff threaten to withhold food as means of discipline.

Correction Required: A facility person may not use harsh, demeaning or abusive language in the presence of children.Food may not be withheld from a child for purposes of discipline.

Provider Response: (Contact the State Licensing Office for more information.)
Staff were made aware that withholding food or threatening to withhold food from a child is not permitted in any fashion, especially for disciplinary purposes. We reviewed the disciplinary policy for children in our care.
2017-02-10 Complaints- Legal Location 3270.134(d) - Liquid or powdered soap Compliant - Finalized

Noncompliance Area: There was no soap available for handwashing in the basement bathroom.

Correction Required: Liquid or powdered soap shall be used for handwashing.

Provider Response: (Contact the State Licensing Office for more information.)
Supplies were stocked in all bathrooms so there would be extras for the employees in case they would run out of any supplies throughout the day.
2017-02-10 Unannounced Monitoring 3270.65 - Protective Outlet Covers 5 yrs. or less Compliant - Finalized

Noncompliance Area: At the time of inspection, an outlet in a toddler classroom was not covered. CORRECTED ON SITE. Multiple outlets in the basement classroom were not covered.

Correction Required: Protective receptacle covers shall be placed in electrical outlets accessible to children 5 years of age or younger.

Provider Response: (Contact the State Licensing Office for more information.)
Outlet sockets were replaced and staff was informed to ensure they are put back after usage.
2017-02-10 Unannounced Monitoring 3270.66(a) - Locked or inaccessible Compliant - Finalized

Noncompliance Area: At the time of inspection, bottles of bleach solution were observed to be stored in areas accessible to children. (CORRECTED ON SITE)

Correction Required: Cleaning materials and other toxic materials shall be kept in an area or container that is locked or made inaccessible to children.

Provider Response: (Contact the State Licensing Office for more information.)
Bottles will be placed out of reach of children when not being used. Staff will place bottles back in these areas when finished using them.
2017-02-10 Unannounced Monitoring 3270.76 - Building Surfaces Compliant - Finalized

Noncompliance Area: At the time of inspection, the dirty water from the portable sink in the toddler room had leaked onto the carpeting on the floor. (CORRECTED ON SITE). A wooden strip on the wall was loose/broken and nails were exposed. CORRECTED ON SITE.

Correction Required: Floors, walls, ceilings and other surfaces, including the facility`s outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards.

Provider Response: (Contact the State Licensing Office for more information.)
Portable sink was removed, floor shampooed and new sink replaced the leaking one. Strip was fixed with nails, maintenance checklist was updated to include wall strips.
2017-02-10 Unannounced Monitoring 3270.82(g) - Clean and good repair Compliant - Finalized

Noncompliance Area: The children's bathroom in the basement was dirty.

Correction Required: Toilet areas and fixtures shall be cleaned daily and be in good repair.

Provider Response: (Contact the State Licensing Office for more information.)
The bathroom cleaning was thoroughly completed. It was added to maintenance job list for the AM time frame and teachers were told to spot clean before they leave for the day.
2017-02-10 Unannounced Monitoring 3270.82(h) - Handwashing signs Compliant - Finalized

Noncompliance Area: Staff person in a classroom with a broken sink reported using hand sanitizer on the children's hands instead of hand washing before meals/after diapering. An infant's hands were not washed after a diaper change.

Correction Required: A facility person and an able child shall wash his hands after toileting and before eating.

Provider Response: (Contact the State Licensing Office for more information.)
We will review diaper changing procedures and hand washing procedures. Management will spot check throughout the day. Hands will be washed after diaper changes and before/after eating.
2017-02-10 Unannounced Monitoring 3270.82(i) - Lidded waste receptacles Compliant - Finalized

Noncompliance Area: At the time of inspection, a trash can in a third floor bathroom was un-lined. (CORRECTED ON SITE)

Correction Required: A toilet area, training chair area, diapering area and sink area shall be equipped with a clean, lidded waste receptacle.

Provider Response: (Contact the State Licensing Office for more information.)
Trash bags were placed in each classroom to make teachers have access to line the cans immediately upon taking out prior trash.
2017-02-10 Complaints- Legal Location 3270.82(j) - Running water - diapering Compliant - Finalized

Noncompliance Area: At the time of inspection the portable sink in the toddler rooms were not working. One of them was broken and the other one did not have water in it.

Correction Required: A source of running water for handwashing shall be present in infant and toddler diapering areas. If the running water does not flow directly into a drain that is connected to a sewage system, a receptacle shall be provided to contain the water used for washing. The receptacle shall be emptied into an approved sewage system at least once a day.

Provider Response: (Contact the State Licensing Office for more information.)
Toddler portable sink was replaced so it was working then and the teachers were told to ensure they had water in their sink or ask maintenance for help if needed.

If you are a provider and believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.

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