Five Star Center License
Childrens Lighthouse
Waxhaw, NC
· Union County
9917 RAE ROAD,
Waxhaw, NC 28173
Quick Facts
Capacity
199 children
Age range (listing information)
0 through 12
May not reflect the ages served today. Please confirm with the provider.
Subsidized Program
Participates
State Rating
5
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Contact Information
📞 (704) 841-7777
Five Star Center License
Not found in current state licensing data
This provider appeared in previous licensing records but was not found in our most recent state data update.
Historical licensing information
License Number
90000419
License Holder
BALLANTYNE CHILDCARE CORPORATION
Expired
May 22, 2019
Issued By
North Carolina Department of Health and Human Services
District Office
North Carolina Dept of Health and Human Services - Division of Child Development
Reviews
Maureen
2015-07-16 17:20:53
★ ★ ★ ★ ★
I have used this provider for more than 6 months
I don’t even know how I can start to express how much I love love love childrens lighthouse Waxhaw. It has been a sanity and life saver for me. My babyboy has been going there regularly since he was a tiny little infant. Their directors are so friendly and make you feel at home. They now have a new director, Tatyana, who is so welcoming and so friendly. The teachers are so sweet, so involved and so caring. Soon as my now 18 months old toddler gets to his classroom he hugs his teachers. That shows me how much he loves them. All his teachers are just great.
I was not the kind of mom that easily wanted to drop my baby at a daycare. But once I visited children’s lighthouse, all my anxiety was put to rest. They have cameras in the rooms so you can check on your little one online anytime anywhere once you register. They also give you a daily log showing what your little one has been up to all day. What they ate and how much, diaper changes and their mood that day.
They have a fantastic play area outside and a play gym (No boredom for the children at all). Trust me if you have a toddler, they would probably rather be at a cool place like this than stay home. The children are fed a great variety of meals so you don’t even have to pack anything. They have a structured program and teach a lot to the children.
I don’t have enough words to describe how happy I am with this daycare. It is just a God send and I highly recommend it. If any parent needs me to explain more, please feel free to email me at: [email protected]
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About the Provider
Childrens Lighthouse Learning Centers is the leading values-based educational child care system in the U.S. The company has approximately 250 employees among its company headquarters and eight company-owned centers. Childrens Lighthouse has been named "Best Places to Work" by both the Dallas and San Antonio Business Journals and has received a Franchise 500 designation by Entrepreneur magazine due to its stability, financial strength, and growth.
Hours of Operation
- Open Hours6:30am - 6:30pm
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Violations | Rule |
|---|---|---|---|
| 2024-04-11 | Unannounced Inspection | No | |
| 2024-03-14 | Unannounced Inspection | No | |
| 2024-02-08 | Unannounced Inspection | No | |
| 2024-01-12 | Unannounced Inspection | Yes | |
| 2024-01-12 | Violation | 858 | .0604(q) |
| Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space ten (10) which serves two (2) year old's there were trash bags and diaper bags accessible. | |||
| 2024-01-12 | Violation | 1045 | .1101(a) |
| New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. T.B. and P.M. did not have a record of the sixteen (16) hour trainings within the first six (6) weeks in their files. | |||
| 2023-12-18 | Unannounced Inspection | No | |
| 2023-11-09 | Unannounced Inspection | No | |
| 2023-08-01 | Unannounced Inspection | Yes | |
| 2023-08-01 | Violation | 468 | .0510(d)(1) |
| When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. In the three classrooms serving Preschool Children did not have materials in sufficient quantity for three children to interact with materials that would make an activity in the Creative Dramatics/home living Center, two of the classrooms did not have sufficient quantity for three children to interact with materials that would make an activity in the Language or Art Centers. It was reported that materials had been ordered but the violation was cited on 07/`7/2023 and the materials order was not placed until 07/28/2023. This is a repeat violation. | |||
| 2023-08-01 | Violation | 807 | 10A NCAC 09 .0601(a) |
| A safe indoor and outdoor environment was not provided for the children. As you enter into the preschool classroom playground gate there is exposed cement that is uneven and could be a tripping hazard for children, staff and parents. It was reported that it has been schedule for repair. This is a repeat violation. | |||
| 2023-08-01 | Violation | 1054 | 10A NCAC 09 .1106(a) |
| Documentation of staff's on-going training was not on file and/or was not current. Of the eleven (11) staff files reviewed there were three staff who had not completed the required health and safety training within the required time frame. At today's visit it was reported that the additional training hours had not been completed. This is a repeat violation. | |||
| 2023-08-01 | Violation | 1812 | .0607(c) |
| The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. There was an EPR plan in the Ready to Go binder, but it didn't have the required detailed information documented on the pages. It appeared to be printed out without finishing the document. It was in DRAFT form. This plan was to be completed in its entirety within four months of the Administrator completing the EPR training which was in 2019. At today's visit it was reported that the ERP plan had not yet been updated. This is a repeat violation. | |||
| 2023-08-01 | Violation | 1824 | .0607(e) |
| The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. On the staff and training worksheet it is documented that the staff was trained on the EPR plan for all staff, but the plan was not complete. At today's visit it was reported that the EPR plan and Ready to Go binder had not been updated therefore no training has occurred. This is a repeat violation. | |||
| 2023-08-01 | Violation | 1866 | .0605(j)(2) |
| Other surfacing materials not identified in rule were used that did not meet the ASTM standards, were not installed, maintained, and/or replaced according to manufacturer's instructions. The poured rubber protective surfacing materials has some areas that were beginning to show wear and were torn or ripped. Some of the areas had been repaired but there were two areas on the Toddler Playground and two areas on the School Age playground that needed repair. Based on the tearing of the surfacing material it was not maintained according to manufactures instructions. This is a repeat violation. | |||
| 2023-07-26 | Unannounced Inspection | Yes | |
| 2023-07-26 | Violation | 125 | 10A NCAC 09 .0302(d)(4) |
| Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Today the arrival and departure records for one child in Group 1 and one child in Group 4 was not completed. This is a repeat violation. | |||
| 2023-07-26 | Violation | 491 | .0511(b)(1) |
| Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. In Space 1, where children under twelve months were located, the children were crying throughout the entire observation. One child was asleep in a highchair and one child ate a left-over goldfish from off the floor. In Space 3, where children ages 1 years of age were located, the caregiver had her back turned to the children and they were pushing an adult child around the classroom and were knocking into the other children. | |||
| 2023-07-26 | Violation | 539 | .2508(e)(1-5) |
| When screen time was provided to school-aged children, it was not offered as a free-choice activity; not used to meet a developmental goal; was not limited to 30 minutes per day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In Space 10, where the school age children were located, it was observed that one child pulled his phone out of his pocket and played on it and then put it back into his pocket. This screen time interaction was not documented on a cumulative log. | |||
| 2023-07-26 | Violation | 807 | 10A NCAC 09 .0601(a) |
| A safe indoor and outdoor environment was not provided for the children. In space 5 there was a radio that had a cord hanging down and plugged into the outlet. This cord if pulled would have made the radio fall off of the window ledge or could be used to wrap around a child's neck. | |||
| 2023-07-26 | Violation | 841 | 15A NCAC 18A .2820(d) |
| Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. The diaper creams, sunscreen, but spray, and the Benadryl was not kept 5 feet up (for topic items) nor in locked storage (for Benadryl) as they were in the office in a storage box on floor level or on the top of the cabinet which was less than 3 feet from the floor. | |||
| 2023-07-26 | Violation | 849 | .0803(12) |
| Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In the office area which is usually kept locked there was left over medications that did not have permission slips completed including diaper creams, bug sprays, sunscreens, benyadryl and epi pens. | |||
| 2023-07-26 | Violation | 871 | 10A NCAC 09 .0606(a) |
| Center staff did not comply with the safe sleep policy. The facilities safe sleep policy states that children will be placed in their crib on their backs to sleep and a child was in a highchair slumped over in the chair sleeping. | |||
| 2023-07-26 | Violation | 902 | G.S. 110-91(10) |
| Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In the Gym, a child that was on day one of potty training, was spoken to by the caregiver/teacher in a manner that promoted shame which is not appropriate. The child was asked by the caregiver/staff, why they had an accident and spoken to in a harsh manner and said I thought you were going to be a big girl today and were going to go to the potty, why did you have an accident tell me why did you have an accident repeatedly. This is a repeat violation. | |||
| 2023-07-26 | Violation | 1327 | G.S. 110-91(9) |
| Accurate records were not maintained for all children. The children are being moved from classroom to classroom, due to staffing shortages, and there is no transition sheet or documentation of when the children were in what room. The arrival and departure times and attendance were not kept current. This is a repeat violation. | |||
| 2023-07-19 | Unannounced Inspection | No | |
| 2023-07-17 | Unannounced Inspection | Yes | |
| 2023-07-17 | Violation | 108 | G.S. 110-91(14) |
| The operator made an effort to falsify information. While reviewing the eleven (11) staff files it was observed that on one staff medical, CI, that the date of the visit had been whited out and a new date had been written over the old date. I asked CI to come in and asked if she knew what the date had been altered. She stated that she did not and that she was unaware that the date had been altered to 03/06/2023. I asked her did she alter the date and she stated that she did not. I asked her if she had gone to the doctor on the date that was now listed, and she stated that she didn't know. I asked if she would mind calling the doctor and getting the date of the visit. She stated that she did not mind and then proceeded to call the doctor office and was provided several dates that she had been seen. The receptionist reported that she had been seen on 02/06/2023, 02/08/2023, 03/08/2023, and 05/26/2023. CI asked if they could resend the form to her she felt that there was as there was a copy in the file. When looking at the original document it looked as if the date was 05/26/2023; but official verification can only be made when the original document is resubmitted from the Physician's office. IC stated that she did not hand the document to any one person but placed it on the Administrator's desk area in the front foyer area. The Administrator that was present at this time was a previous administrator that no longer is employed at the facility. The new Administrator began on 06/26/2023. | |||
| 2023-07-17 | Violation | 125 | 10A NCAC 09 .0302(d)(4) |
| Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. On 07/17/2023 there was no record of arrival and departure available for review. On 07/19/2023 there was a handwritten log, but two children departed, and it was not logged. | |||
| 2023-07-17 | Violation | 468 | .0510(d)(1) |
| When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. In all of the classrooms that serve children who are 30 months to 5 years old there was some materials in each of the centers, but there was not a sufficient quality for three children to interact with materials that would make an activity (ex: glue and collage material and paper) for the same activity or different activities in a variety of center areas: art, language, creative dramatics or home living. | |||
| 2023-07-17 | Violation | 523 | .0508(g)(3) |
| The activity plan did not include a daily gross motor activity which may occur indoors and outdoors. When observing the activity premade Children's Lighthouse activity plans there was not a gross motor activity listed daily for the children to participate either indoors or outdoors. | |||
| 2023-07-17 | Violation | 612 | 15A NCAC 18A .2821(b) & (c) |
| Each child's bed, cot, or 2" mat was not individually assigned and identified. At the 07/17/2023 visit in Space 1 where the infant children were located there was one child who was in a crip that was not labeled or identified as that child's crib. At the 07/19/2023 visit this had been corrected and the crib was labled. | |||
| 2023-07-17 | Violation | 614 | 15A NCAC 18A .2821(e) |
| Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In Space 5 there were two mats that were placed 10 inches apart from one another. | |||
| 2023-07-17 | Violation | 807 | 10A NCAC 09 .0601(a) |
| A safe indoor and outdoor environment was not provided for the children. As you enter into the preschool classroom gate there is exposed cement that is uneven and could be a tripping hazard for children, staff and parents. | |||
| 2023-07-17 | Violation | 847 | 10A NCAC 09 .0803(4)(6-9) |
| Parent's medication authorization did not include required information. On 07/19/2023 it was observed that they were three (3) EpiPens and one (1) bottle of Benadryl and there were no medication administration permission slips nor was there a doctor's signature for the Benadryl which said do not give to children under 4 years old without a doctor's instruction. | |||
| 2023-07-17 | Violation | 902 | G.S. 110-91(10) |
| Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. At both the 07/17/ and 07/19/ 2023 visits the infant children were very fussy and the caregivers did not attend to the children in a nurturing manner. On multiple occasions throughout the day the children were fussy and there was limited response from the caregivers. | |||
| 2023-07-17 | Violation | 1043 | G.S. 110-91( 9) |
| All staff records, except financial records, were not made available for review. One staff file, IO, the Corporate Contact for the Ownership did not have a staff record or file on site available for review. This staff person was reported as being counted in the staff child ratio and on 07/17/2023 was observed as such. | |||
| 2023-07-17 | Violation | 1052 | .1103(a) |
| Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Of the eleven (11) staff files reviewed there was three (3) staff, AS, TW, KC, that did not complete the required number of hours of on-going training. | |||
| 2023-07-17 | Violation | 1054 | 10A NCAC 09 .1106(a) |
| Documentation of staff's on-going training was not on file and/or was not current. Of the eleven (11) staff files reviewed there were three staff who had not completed the required health and safety training within the required time frame. | |||
| 2023-07-17 | Violation | 1067 | .1101(a)(b) |
| Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Of the eleven (11) files reviewed there was two (2) staff, VH, CI, that did not complete the required six (6) hours of training; having on five (5) hours of training documented. | |||
| 2023-07-17 | Violation | 1315 | .0802(c)(3) |
| Emergency information record did not include chronic illness and any medication taken for the illness. Of the nine (9) children's files reviewed the application used was a Childrens Lighthouse application and it did not have any area on the application where medications taken for illness could be listed. | |||
| 2023-07-17 | Violation | 1316 | .0802 (c)(4) |
| Emergency medical care information did not contain information needed for safe medical treatment. Of the nine (9) children's files reviewed on the application, was no emergency medical care information regarding safe medical treatment for any of the children including the three (3) children who had food allergies. | |||
| 2023-07-17 | Violation | 1327 | G.S. 110-91(9) |
| Accurate records were not maintained for all children. The program uses ProCare as a way to track the arrival and departure of the children, who is present and other information. On 07/17/2023 the staff did not have access to the program and said that they had not been using it for some time due to a program error. During the visit Ms. Ojomo called ProCare and they help desk explained that the program was functioning but that they needed to sign into the program as the previous administrator had the log on information. The log on information was obtained during this call and they facility had access to the program but when we checked the information in the system was not up to date therefore enrollment and children present and what classes they were located in was not accessible when checked. | |||
| 2023-07-17 | Violation | 1812 | .0607(c) |
| The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. There was a EPR plan in the Ready to Go binder, but it didn't have the required detailed information documented on the pages. It appeared to be printed out without finishing the document. It was in DRAFT form. This plan was to be completed in its entirety within four months of the Administrator completing the EPR training which was in 2019. | |||
| 2023-07-17 | Violation | 1824 | .0607(e) |
| The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. On the staff and training worksheet it is documented that the staff was trained on the EPR plan for all staff but the plan was not complete. When I asked two (2) staff about the EPR plan they were not aware of what the plan was or where the Ready to Go binder was located. | |||
| 2023-07-17 | Violation | 1832 | .0801 (a)(5) |
| Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Of the nine children's files review on the application, nor in the child's file, was any emergency medical care information regarding safe medical treatment for any of the children including the three (3) children who had food allergies. | |||
| 2023-07-17 | Violation | 1836 | .0801 (e) |
| Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met. There were three (3) children who had a Medical Action Plan and emergency medications. At the 07/17/2023 visit I was told that no children had a medical action plan and that all names on the allergy list were preferences but on 07/19/2023 while monitoring the files I observed that 3 children did not epi-pens yet the staff were not aware of this, only an administrative staff person who was a part time employee. | |||
| 2023-07-17 | Violation | 1866 | .0605(j)(2) |
| Other surfacing materials not identified in rule were used that did not meet the ASTM standards, were not installed, maintained, and/or replaced according to manufacturer's instructions. The poured rubber protective surfacing materials has some areas that were beginning to show wear and were torn or ripped. Some of the areas had been repaired but there were two areas on the Toddler Playground and two areas on the School Age playground that needed repair. Based on the tearing of the surfacing material it was not maintained according to manufactures instructions. | |||
| 2023-07-17 | Violation | 1901 | .1104(1-5) |
| All administrators and staff did not complete a professional development plan within one year of employment, that included all the required information. Of the eleven (11) files reviewed there was one (1) staff, VAS, that did not complete the required professional development plan within one year of employment. | |||
| 2023-07-17 | Violation | 1902 | 0.1104 |
| The professional development plan was not reviewed annually. Of the eleven (11) files reviewed there was three (3) staff, TW, KC, HH, that did not complete the annual review of their Professional Development plan. | |||
| 2023-07-07 | Unannounced Inspection | Yes | |
| 2023-07-07 | Violation | 303 | .1801(a)(1-5) |
| Children were not adequately supervised at all times. During today's visit it was observed that one child, one years old, while walking with his classmates to the gym area left the line and came into the front reception area and the caregiver did not immediately attempt to retrieve the child. He came into the area around the desk then walked to the front door. There was an adult who attempted to leave the building, and the child attempted to go outside when the door was open. Ms. Yuri retrieved the child and returned him to the group. This happened again about 30 minutes later where Ms. Yuri had to retrieve the child and take the child back to the line. | |||
| 2023-07-07 | Violation | 528 | 10A NCAC 09 .0901(b) |
| Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Today there was a food substitution on the menu which listed some substitutions but did not list the applesauce provided nor in the three (3) classroom that obtain food from Smashburger the chicken, tator tots, and brussel sprouts or the additional food served of applesauce and milk. | |||
| 2023-07-07 | Violation | 540 | 10A NCAC 09 .0902(a) |
| An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). On May 25, 2023 there was a child that was not provided their bottles for the day as designated on the feeding schedule per the teacher/caregiver who provided care for the infants and toddlers on this day. | |||
| 2023-07-07 | Violation | 871 | 10A NCAC 09 .0606(a) |
| Center staff did not comply with the safe sleep policy. The week of May 22, 2023 there was no safe sleep logs completed, with the exception of on that Monday for one child. The caregiver/teacher reported that she was a floater and did keep logs. Safe Sleep logs are part of the facilities safe sleep policy. | |||
| 2023-07-07 | Violation | 902 | G.S. 110-91(10) |
| Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Today it was observed that one caregiver/teacher grabbed a child by their waste and used a harsh tone telling the child saying where are you going? and stay in here. Also, in the hallway a caregiver/teacher was overheard using a harsh tone saying, “Get back here now”. In the classroom serving Infants and Toddlers it was observed that the children were crying, and the provider was completing custodial duties and did not provide comfort or nurturing interactions to assist the child in calming themselves. | |||
| 2023-07-07 | Violation | 1327 | G.S. 110-91(9) |
| Accurate records were not maintained for all children. Although the attendance is kept on ProSolutions the information on ProSolutions, including children present, was not keyed into the system by the caregiver, OPJ, and therefore there was not an accurate record of attendance for the day when requested nor did the caregiver know how many children were enrolled or present and she was unable to provide this information when asked. | |||
| 2023-06-07 | Unannounced Inspection | No | |
| 2023-05-10 | Unannounced Inspection | Yes | |
| 2023-05-10 | Violation | 807 | 10A NCAC 09 .0601(a) |
| A safe indoor and outdoor environment was not provided for the children. On Friday, May 5, 2023, a staff member was holding a child, age eight months old, while preparing a bottle, utilizing a bottle warmer. The bottle warmer was within reach of the child. The child reached out, while still being held by the staff member, knocking over the bottle warmer, resutling in the water splattering on the child's upper thigh, leaving a thumb-length second degree burn. | |||
| 2023-05-10 | Violation | 1810 | GS 110-105.6(a) |
| There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. | |||
| 2023-03-31 | Unannounced Inspection | No | |
| 2023-01-19 | Unannounced Inspection | Yes | |
| 2023-01-19 | Violation | 468 | .0510(d)(1) |
| When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. In the classroom where the preschool children were located in the language area there were books and stuffed animals but there was no third activity for the children to participate in. | |||
| 2023-01-19 | Violation | 721 | G.S. 110-91(6); .0601(b) |
| All equipment and furnishings were not in good repair. On the Outdoor Learning the protective surfacing in all three areas had torn areas with areas where the protective surfacing was coming up. There were cracked areas on the Infant and Toddler play structure that had been covered with duct tape. The fence dividing the three playground areas at the bottom had come loose and was ablet be pushed and children could potentially crawl under the fence to get to the next playground area. | |||
| 2023-01-19 | Violation | 841 | 15A NCAC 18A .2820(d) |
| Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In the foyer on the welcome desk there was an ADHD medication, Quillivant XR, which was left by a parent on the desk and was not placed in locked storage. During the visit the Administrator placed the medication in locked storage. | |||
| 2022-07-20 | Unannounced Inspection | Yes | |
| 2022-07-20 | Violation | 468 | .0510(d)(1) |
| When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. In Space 5 in the Creative Dramatic/Home Living there were only materials and equipment in the area for two children to play with the same or different activity; the additional items were missing. | |||
| 2022-07-20 | Violation | 1329 | .0801(a)(1-7) |
| Application for enrollment did not include all required information. The facility was using the Children's Lighthouse child's application did not have the following information: Medical Care information regarding symptoms and types of responses desired by parent, identification of any children with fears and/or unique behavioral characteristics and any other information that may have a direct bearing on assuring safe medical treatment. | |||
| 2022-01-26 | Unannounced Inspection | No | |
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