Report Child Care Violations/Complaints

To report suspected licensing violations or possible illegal child care operations, use the contact information below, depending on where the child care is located.


Contact the Department of Human Resources Child Care Services Division at (334) 242-1425 or 1-866-528-1694 and request to speak to Child Care Intake. Complaints that are violations of the Child Care Minimum Standards will be investigated by the Department.


You may submit a written complaint by mailing, delivering, faxing, emailing or submitting the online complaint form to our Bureau:

Phoenix Office:
150 N 18th Avenue Suite 400
Phoenix AZ 85007
Phone: 602-364-2539
Fax: 602-364-4768

Tucson Office:
400 W Congress Suite 100
Tucson AZ 85701
Phone: 520-628-6541
Rural area codes: 800-615-8555
Fax: 520-628-6537

Flagstaff Office:
2532 N 4th Street #352 (mail only)
Flagstaff AZ 86004
Phone: 800-615-8555
Fax: 602-364-4768


Call your child care district office, Monday – Friday during regular business hours.

North Carolina

Call the Division at 800.859.0829 (In-State only) or 919.527.6335. Ask to speak to someone in Intake Unit (calls can be made anonymously). When you call you will need to have:

  • Information about the name of the program
  • The location
  • Details about the concern
  • Any specific information about individuals involved in the incident
  • Date and/or time the incident occurred
  • Any additional information that you have


Call the Child Care Complaint Hotline at 1-800-462-8261. You can also e-mail your information to the Human Services’ Webmaster.

2 thoughts on “Report Child Care Violations/Complaints

  1. daycare scam money
    Stafford Rachael Ann
    (218) 469-0328
    License Number 2861

    Start bring my son go their 4 days but she closed 3 days
    Monday, Tuesday, Thursday, Friday.
    Closed Wednesday, Monday, Tuesday and i quite that daycare
    asked her why you closed a lot
    she said contract policy allow for her to do that.
    i want copy but she never give me
    i want money back but she said i need to pay $600 more for 4 weeks if my son don’t go her daycare anymore
    make me feeling you scam money
    check she want me paid first
    now i want get money back for enrollment fee $100
    and second week never go her daycare because she closed $150 paid
    total $250
    please let me know how i can get money back
    and i don’t think she eligible to get daycare license to scam money .

  2. the teachers are neglegant, irresponsible, unprofessional and unreliable. staff talk on their cell phones while on duty and talking to parents, they are unsanitary; no use of gloves while preparing children’s meals and bottles, there’s cross contamination with bedding in infant classroom and storing toys and play chairs in cribs. the staff mishandles the children by wearing jewlery and long manicured press-on nails. my niece got hurt at this daycare after only being enrolled for two months and no incident report was taken by teacher. teachers in infant classroom do not properly change babies diapers, staff don’t follow daycare hours teachers leave early and put children in the wrong age classrooms until parents arrive. also there was a recent fire at the center where staff misused stove and fire broke out.

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