Steps To Hope Academy
Quick Facts
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Reviews
Steps to hope WAS a great daycare at first. I have 3 children that attended the daycare. The teachers are very sweet but over time they would call asking to pick my kids up early because of "short staffing". I received 5 calls with in a 2 month period of time. Then after the calls stopped they then gave me a weeks notice that they wouldn't have room for my oldest after the 18th of this month bc of the short staff issue and thought it was ok giving only 7 days notice. The main problem of this daycare is their teacher Ms.Wendy she is very rude every time I have had contact with her. Even to the point where she said she knew what's best for my kid more than I did. One incident I had with the teachers was at pick up and they proceeded to tell me my childs shoes were covered in feces from another child having a explosive diaper. They didn't clean the shoes off nor tried too. They also on many occasions tried giving my children to me in dirty diapers and tried to claim they didn't know they were dirty. So with everything that has happend to my kids and I at this place I would give them a 5/10. Maybe in time they will get better staff and it will change
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About the Provider
Our goal is to provide quality care in a loving and safe environment. We are here to become advocates for you and your children. We believe in working with communities and families to offer individualized opportunities for all children.
Hours of Operation
- Days of Operation Monday–Friday
- Open HoursMonday-Friday 7:30am-5:30pm
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Violations | Rule |
|---|---|---|---|
| 2023-11-21 | Unannounced Inspection | Yes | |
| 2023-11-21 | Violation | 106 | 10A NCAC 09 .0304(a) |
| Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility does not have a current, documented fire inspection on file. The last fire inspection on file was dated 9/1/22. | |||
| 2023-11-21 | Violation | 1032 | 10A NCAC 09 .0701(a) |
| Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. As noted on the staff and training worksheet, two (2) staff do not have medical statements dated prior to employment. | |||
| 2023-06-22 | Unannounced Inspection | No | |
| 2023-06-13 | Unannounced Inspection | Yes | |
| 2023-06-13 | Violation | 303 | .1801(a)(1-5) |
| Children were not adequately supervised at all times. Rosaline Gordon, Owner, confirmed the biting incidents took place due to the lack of a staff member's supervision. The staff member in question had their employment terminated on 6/6/23 due to inadequate supervision of children which resulted in biting incidents on 5/24/23, 5/25/23 and 6/2/23. | |||
| 2023-06-13 | Violation | 852 | .0802 (e) |
| Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. Although there was knowledge of the biting incidents reported in this complaint, incident reports were not completed for the biting incidents, which occurred 5/24/23, 5/25/23 and 6/2/23. | |||
| 2023-06-01 | Unannounced Inspection | Yes | |
| 2023-06-01 | Violation | 805 | .0604(t); .0302(d)(5) |
| Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not practiced for May 2023. | |||
| 2023-06-01 | Violation | 840 | .2820(b) |
| All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Dawn dish liquid was stored unlocked on a shelf in the infant and one year old classroom. The dish liquid was placed in locked storage during the visit. | |||
| 2023-06-01 | Violation | 859 | .0605(q) |
| Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. A playground inspection was not completed for May 2023. | |||
| 2023-06-01 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two staff: C.W. and S.O. did not complete First Aid training within ninety (90) days of hire date. | |||
| 2023-06-01 | Violation | 1049 | .1102(d) |
| All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two (2) staff: C.W. and S.O. did not complete CPR training within ninety (90) days of hire date. | |||
| 2022-12-02 | Unannounced Inspection | Yes | |
| 2022-12-02 | Violation | 721 | G.S. 110-91(6); .0601(b) |
| All equipment and furnishings were not in good repair. The trikes on the playground are missing pedals leaving metal protrusions. Two wheels on the climber are loose and a screw is exposed. | |||
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