Four Star Center License
✓ Licensed
Steps To Hope Academy
Hendersonville, NC
· Henderson County
205 Thompson Street,
Hendersonville, NC 28792
Quick Facts
Capacity
59 children
Age Range
0 through 5
Subsidized Program
Participates
State Rating
4
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Contact Information
📞 (828) 595-2945
Licensed Four Star Center License
Active License
License Number
45000441
License Holder
STH Ventures Inc.
License Issued
Aug 2, 2026
Issued By
North Carolina Department of Health and Human Services
District Office
North Carolina Dept of Health and Human Services - Division of Child Development
Reviews
jennifer
2021-06-17 21:09:27
★ ★ ☆ ☆ ☆
I have used this provider for more than 6 months
Steps to hope WAS a great daycare at first. I have 3 children that attended the daycare. The teachers are very sweet but over time they would call asking to pick my kids up early because of "short staffing". I received 5 calls with in a 2 month period of time. Then after the calls stopped they then gave me a weeks notice that they wouldn't have room for my oldest after the 18th of this month bc of the short staff issue and thought it was ok giving only 7 days notice. The main problem of this daycare is their teacher Ms.Wendy she is very rude every time I have had contact with her. Even to the point where she said she knew what's best for my kid more than I did. One incident I had with the teachers was at pick up and they proceeded to tell me my childs shoes were covered in feces from another child having a explosive diaper. They didn't clean the shoes off nor tried too. They also on many occasions tried giving my children to me in dirty diapers and tried to claim they didn't know they were dirty. So with everything that has happend to my kids and I at this place I would give them a 5/10. Maybe in time they will get better staff and it will change
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About the Provider
We are glad that you have chosen us to provide care for your children and be a special part of your life.
Our goal is to provide quality care in a loving and safe environment. We are here to become advocates for you and your children. We believe in working with communities and families to offer individualized opportunities for all children.
Our goal is to provide quality care in a loving and safe environment. We are here to become advocates for you and your children. We believe in working with communities and families to offer individualized opportunities for all children.
Hours of Operation
- Days of Operation Monday–Friday
- Open HoursMonday-Friday 7:30am-5:30pm
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Violations | Rule |
|---|---|---|---|
| 2026-08-14 | Unannounced Inspection | No | 0826-134L |
| 2026-06-08 | Unannounced Inspection | Yes | |
| 2026-06-08 | Violation | 431 | .0508(g)(2) |
| The activity plan did not provide at least 4 different activities daily listed in GS 110-91(12): art/creative play; books; blocks; manipulatives; and family living and dramatic play, including one of which is outdoors if weather conditions permit. The activity plans throughout the facility did not provide at least 4 different activities daily. | |||
| 2026-06-08 | Violation | 705 | .0601(c) |
| Equipment and furnishings were not sturdy, stable and free of hazards. Outdoor space #1 has multiple pieces of equipment with rust; cycles, drums, train, and xylophone. | |||
| 2026-06-08 | Violation | 1067 | .1101(a)(b) |
| Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One (1) staff hired on 4/28/26 only had four (4) hours of new staff orientation training within the first two weeks of employment. | |||
| 2026-06-08 | Violation | 1805 | G.S. 110-90.2 & .2703(r) |
| A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. Five (5) staff have not been assigned to the child care facility in the ABCMS provider portal. | |||
| 2026-04-20 | Unannounced Inspection | Yes | |
| 2026-04-20 | Violation | 887 | .0606(g) |
| Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. The last visual check on infants was documented on 4/14/26. No documentation was completed on 4/15/26, 4/16/26, 4/17/26, or today during the walk-through while one child was sleeping. | |||
| 2026-04-20 | Violation | 893 | 10A NCAC 09 .0606(c) |
| A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. One (1) child file did not have a signed copy of the safe sleep policy on file. Refer to the children's record worksheet. | |||
| 2026-04-20 | Violation | 1032 | 10A NCAC 09 .0701(a) |
| Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) staff hired on 6/23/25 did not have a staff medical report on file. Refer to the staff and training worksheets. | |||
| 2026-04-20 | Violation | 1203 | 10A NCAC 09 .0514(b) |
| Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Three (3) children's files did not have a signed acknowledgement on file that the operational policies were discussed on or before the child's first day. Refer to the children's record worksheet. | |||
| 2026-04-20 | Violation | 1207 | 10A NCAC 09 .0515(a) |
| Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. Three (3) children's files did not have a signed acknowledgement on file that the operational policies, which includes the parent participation plan, were discussed on or before the child's first day. | |||
| 2026-04-20 | Violation | 1805 | G.S. 110-90.2 & .2703(r) |
| A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. No staff have been assigned to the child care facility in the Automated Background Check Management System (ABCMS) portal. | |||
| 2026-04-20 | Violation | 1811 | .0604(u);.0302(d)(8) |
| Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Documentation of the last shelter-in-place or lockdown drill could not be located. A shelter-in-place or lockdown drill has not been practiced in 2026. | |||
| 2026-04-20 | Violation | 1899 | .1103(b) |
| Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One (1) staff hired on 11/10/14 had last completed all health and safety training topics on 5/10/18. | |||
| 2026-04-20 | Violation | 1909 | .0608(c) |
| The Prevention of Shaken Baby Syndrome Policy was changed and the center did not give in writing a notice of the change to the children's parents 14 days prior to implementing the new policy and/or a statement from the parent acknowledging the receipt and explanation of the change in policy was not in the child's file. One (1) child file did not have the policy acknowledgement on file. Refer to the children's record worksheet. | |||
| 2026-03-24 | Unannounced Inspection | Yes | 0326-122L |
| 2026-03-24 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff hired on 4/7/15 had expired First Aid training as of 1/13/25. | |||
| 2026-03-24 | Violation | 1049 | .1102(d) |
| All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff hired on 4/7/15 had expired CPR training as of 1/13/25. | |||
| 2026-03-24 | Violation | 1065 | .1102(f) |
| Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One (1) staff hired on 4/7/15 had expired ITS-SIDS training as of 7/25/25. | |||
| 2026-03-16 | Unannounced Inspection | Yes | 0326-122L |
| 2026-03-16 | Violation | 125 | 10A NCAC 09 .0302(d)(4) |
| Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. March 2, 2026 through March 13, 2026 daily records of arrival and departure times for children were not on-site and available for review. | |||
| 2026-03-16 | Violation | 317 | .1801(b) |
| The staff/child ratios for children, two years and older, during naptime were not maintained by having at least one person in each room, visually supervising all children and the total number of required staff on the premises within calling distance of each room occupied by children. During the walkthrough in space #3, there were twelve (12) children ages three through five years old, with one (1) staff. The other staff were off-site. | |||
| 2026-03-16 | Violation | 1043 | G.S. 110-91( 9) |
| All staff records, except financial records, were not made available for review. One (1) staff working in space #5, did not have a staff personnel record on-site. | |||
| 2026-03-04 | Unannounced Inspection | Yes | |
| 2026-03-04 | Violation | 1034 | .0701(a) |
| All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Two (2) staff did not have an updated annual health questionnaire on file. | |||
| 2026-03-04 | Violation | 1757 | G.S. 110-90.2(b) & (d) & .2703(e) |
| A valid qualification letter was not on file and available to review at the facility. One (1) staff with a valid qualification letter dated 12/17/25 through 12/17/30 did not have the letter on file. | |||
| 2026-03-04 | Violation | 1898 | .1102(a) |
| Staff did not complete the health and safety training within one year of employment. One (1) staff hired on 1/6/25 and one (1) staff hired on 5/30/24, did not complete the administration of medication in child care training topic. | |||
| 2023-11-21 | Unannounced Inspection | Yes | |
| 2023-11-21 | Violation | 106 | 10A NCAC 09 .0304(a) |
| Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The facility does not have a current, documented fire inspection on file. The last fire inspection on file was dated 9/1/22. | |||
| 2023-11-21 | Violation | 1032 | 10A NCAC 09 .0701(a) |
| Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. As noted on the staff and training worksheet, two (2) staff do not have medical statements dated prior to employment. | |||
| 2023-06-22 | Unannounced Inspection | No | |
| 2023-06-13 | Unannounced Inspection | Yes | |
| 2023-06-13 | Violation | 303 | .1801(a)(1-5) |
| Children were not adequately supervised at all times. Rosaline Gordon, Owner, confirmed the biting incidents took place due to the lack of a staff member's supervision. The staff member in question had their employment terminated on 6/6/23 due to inadequate supervision of children which resulted in biting incidents on 5/24/23, 5/25/23 and 6/2/23. | |||
| 2023-06-13 | Violation | 852 | .0802 (e) |
| Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. Although there was knowledge of the biting incidents reported in this complaint, incident reports were not completed for the biting incidents, which occurred 5/24/23, 5/25/23 and 6/2/23. | |||
| 2023-06-01 | Unannounced Inspection | Yes | |
| 2023-06-01 | Violation | 805 | .0604(t); .0302(d)(5) |
| Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not practiced for May 2023. | |||
| 2023-06-01 | Violation | 840 | .2820(b) |
| All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of Dawn dish liquid was stored unlocked on a shelf in the infant and one year old classroom. The dish liquid was placed in locked storage during the visit. | |||
| 2023-06-01 | Violation | 859 | .0605(q) |
| Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. A playground inspection was not completed for May 2023. | |||
| 2023-06-01 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two staff: C.W. and S.O. did not complete First Aid training within ninety (90) days of hire date. | |||
| 2023-06-01 | Violation | 1049 | .1102(d) |
| All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two (2) staff: C.W. and S.O. did not complete CPR training within ninety (90) days of hire date. | |||
| 2022-12-02 | Unannounced Inspection | Yes | |
| 2022-12-02 | Violation | 721 | G.S. 110-91(6); .0601(b) |
| All equipment and furnishings were not in good repair. The trikes on the playground are missing pedals leaving metal protrusions. Two wheels on the climber are loose and a screw is exposed. | |||
| 2022-12-02 | Violation | 805 | .0604(t); .0302(d)(5) |
| Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not practiced for the month of July, 2022. | |||
| 2022-12-02 | Violation | 1890 | .0701(d) |
| Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Staff health documents were stored in the staff members' individual personnel files. | |||
| 2022-12-02 | Violation | 1899 | .1103(b) |
| Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Employee W.P. has Recognizing and Responding to Suspicions of Child Maltreatment training completed 1/6/17 which has not been renewed. Employee E.L. has Recognizing and Responding to Suspicions of Child Maltreatment training completed 4/10/15 which has not been renewed. | |||
| 2022-03-24 | Unannounced Inspection | Yes | |
| 2022-03-24 | Violation | 615 | 15A NCAC 18A .2821(a) |
| Beds, cots and mats were not in good repair, properly handled, stored, or clean and sanitized between users. Child activity centers and stuffed toys was stored in the evacuation crib. The materials were removed during the visit. | |||
| 2022-03-24 | Violation | 447 | .0511 (a) |
| For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. Diaper charts and arrival departure forms were reviewed in the classroom with infant and toddlers today from March 14-18 and March 21-23. There is a routine schedule to change diapers per the diaper chart at 9:00, 12:00. Diaper changes for one child is as follows: March 14th – arrived at 7:35 and left at 5:10 and was changed at 8:00 and not changed again. On March 15th - arrived at 7:33 and left at 4:55 and only one change was conducted at 11:00. On March 16th – arrived at 7:40 and left at 4:55 received a diaper change at 9:00 and 3:30 only. n March 17th - arrived at 7:35 and left at 4:05 received a diaper change at 12:00 only. A second child received two diaper changes on March 16th. The child arrived at 7:50-4:28. Several other children were monitored and had diaper changes conducted greater than every two hours as required by center policies. The daily schedule was also reviewed and states a morning nap at 10:00 and afternoon nap at 2:00 versus indicating individualized schedule. | |||
| 2022-03-08 | Unannounced Inspection | Yes | |
| 2022-03-08 | Violation | 887 | .0606(g) |
| Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep checks were not documented during today's visit. | |||
| 2022-01-07 | Unannounced Inspection | No | |
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