Five Star Center License
✓ Licensed
Sugar Hill Head Start Center
Hendersonville, NC
· Henderson County
2 SUGAR HILL DRIVE,
Hendersonville, NC 28792
Quick Facts
Capacity
100 children
Age Range
0 through 6
Subsidized Program
Participates
State Rating
5
Missing details such as transportation or rates? Suggest an update to help other families.
Licensed Five Star Center License
Active License
License Number
45000144
License Holder
WESTERN CAROLINA COMMUNITY ACTION
License Issued
Mar 27, 2026
Issued By
North Carolina Department of Health and Human Services
District Office
North Carolina Dept of Health and Human Services - Division of Child Development
Reviews
Write a Review
Be the first to review this childcare provider. Write a review about Sugar Hill Head Start Center. Let other families know what's great, or what could be improved. Please read our brief review guidelines to make your review as helpful as possible.
Review Policy: ChildcareCenter.us does not actively screen or monitor user reviews, nor do we verify or edit content.
Reviews reflect only the opinion of the writer. We ask that users follow our
review guidelines.
Providers are welcome to respond to parental reviews, however we ask that they identify themselves as the provider.
About the Provider
SUGAR HILL HEAD START CENTER is a Five Star Center License in HENDERSONVILLE NC, with a maximum capacity of 100 children. This child care center helps with children in the age range of 0 through 6. The provider also participates in a subsidized child care program.
Additional Information:
Five Star Center License
Hours of Operation
- Days of Operation Monday–Friday
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Violations | Rule |
|---|---|---|---|
| 2026-03-27 | Announced Inspection | No | |
| 2026-02-27 | Unannounced Inspection | Yes | 0226-180L |
| 2026-02-27 | Violation | 837 | .0802(a)(1)(A-B); |
| The EMC plan did not name the person responsible, and at least one alternate, for choosing and carrying out the plan of action to obtain appropriate medical care. A name for at least one alternate person was not listed on the facility’s EMC plan. | |||
| 2026-02-27 | Violation | 852 | .0802 (e) |
| Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report for a child that received medical attention off site on 2/16/2026 was provided via email to Dawn McCrary, Child Care Consultant, from Alison Reynolds, Site Supervisor, on February 20, 2026. The incident report did not include all required information. | |||
| 2026-02-27 | Violation | 862 | 10A NCAC 09 .0802(a) |
| The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The facility’s EMC plan was revised 1/16/2026, however, it was not reviewed with the staff. | |||
| 2026-02-27 | Violation | 873 | 10A NCAC 09.0802(a) |
| Center staff did not follow the EMC plan. The named individual responsible for carrying out the plan of action did not contact 911, in accordance with First Aid training, for a two year old child that showed signs and symptoms that could be identified as a seizure on 2/16/2026. | |||
| 2026-01-16 | Unannounced Inspection | No | |
| 2025-07-31 | Unannounced Inspection | No | |
| 2025-01-23 | Unannounced Inspection | No | |
| 2024-08-28 | Unannounced Inspection | No | |
| 2024-07-31 | Unannounced Inspection | No | |
| 2024-06-11 | Unannounced Inspection | No | 0224-296A |
| 2024-05-08 | Unannounced Inspection | No | 0224-296A |
| 2024-02-26 | Unannounced Inspection | Yes | 0224-296A |
| 2024-02-26 | Violation | 902 | G.S. 110-91(10) |
| Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member hit a two-year-old child on the forehead and moved the child by the arm. | |||
| 2024-02-26 | Violation | 1810 | GS 110-105.6(a) |
| There was a substantiation of child maltreatment. The Division determined child maltreatment based on the failure to meet the physical needs of a two-year-old child. | |||
| 2024-01-25 | Unannounced Inspection | Yes | |
| 2024-01-25 | Violation | 840 | .2820(b) |
| All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Dish liquid and bulk handwashing soap was stored in unlocked storage. The dish liquid and soap was placed in locked storage during the visit. | |||
| 2024-01-25 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff, per the staff and training worksheet, did not receive FA training within 90 days of hire. | |||
| 2024-01-25 | Violation | 1049 | .1102(d) |
| All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff, per the staff and training worksheet, did not receive CPR training within 90 days of hire. | |||
| 2024-01-25 | Violation | 1811 | .0604(u);.0302(d)(8) |
| Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A shelter-in place or lockdown drill was practiced 2/27/23 and the next shelter-in place or lockdown drill was practiced 6/26/23. | |||
| 2024-01-25 | Violation | 1827 | .0607(b) |
| The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. No current staff have taken the EPR training within 4 months of the absence of the staff that had the training previously. | |||
| 2023-09-19 | Unannounced Inspection | Yes | |
| 2023-09-19 | Violation | 541 | .0902(a) |
| The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. Two (2) feeding schedules were not dated when received by the center. | |||
| 2023-09-19 | Violation | 840 | .2820(b) |
| All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Twi (2) bottles of Benadryl were stored together with cleaning products. Toxic substances shall be stored below or separate from medications and food. | |||
| 2023-02-15 | Unannounced Inspection | Yes | |
| 2023-02-15 | Violation | 428 | GS 110-91(12); .0508(a) |
| A current activity plan was not posted for each group of children for reference. In spaces #2 and #10 a current activity plan was not posted. | |||
| 2023-02-15 | Violation | 858 | .0604(q) |
| Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space #4, a plastic zip-closure bag was accessible to children under three years of age. | |||
| 2022-12-12 | Unannounced Inspection | Yes | |
| 2022-12-12 | Violation | 840 | .2820(b) |
| All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A bottle of bleach was in a cabinet with a faulty magnetic lock inn space #6. The bleach was moved to a locked cabinet during the visit. | |||
| 2022-10-27 | Unannounced Inspection | No | |
| 2022-10-21 | Unannounced Inspection | Yes | |
| 2022-10-21 | Violation | 303 | .1801(a)(1-5) |
| Children were not adequately supervised at all times. During the observation of video footage from 10/13/22, one (1) teacher was left alone with eight (8) children (visible in the footage). The teacher had their back to the majority of the children while alone. | |||
| 2022-10-21 | Violation | 447 | .0511 (a) |
| For children under two years of age, time and space for sleeping, eating, toileting, diaper changing, and playing was not provided according to child's needs. In the infant/toddler classroom, One child received diaper changes at 9:10am; 11:00am; 2:00pm; and 5:00pm. One child received diaper changes at 9:15am; 1:25pm; 2:20pm and 4:35pm. One child received diaper changes at 9:02am; 11:08am; 1:22pm; 4:20pm and 5:02pm. One child received diaper changes at 8:27am; 11:12am; 1:25pm; and 4:00pm. These children did not receive diaper changes at least every two (2)hours as required by center policy. | |||
| 2022-10-21 | Violation | 852 | .0802 (e) |
| Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report was not completed for a biting incident that occurred 10/13/22 in the infant room. | |||
| 2022-10-21 | Violation | 1756 | 10A NCAC 09 .2818 |
| Enhanced staff/child ratios and group sizes were not met. During the observation of video footage from 10/13/22, one (1) teacher was left alone with eight (8) children (visible in the footage). | |||
| 2022-03-25 | Unannounced Inspection | Yes | |
| 2022-03-25 | Violation | 1049 | .1102(d) |
| All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. The staff member with hire date 1/13/21 had CPR training that expired 1/17/22. The staff member with hire date 11/3/21 has not completed CPR training. | |||
| 2022-03-25 | Violation | 601 | 15A NCAC 18A .2806(j)(2) |
| Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The refrigerator in space #6 registered 50 degrees F at 10:45 am. The classroom staff member lowered the temperature. The refrigerator registered 42 degrees F. at 11:55 am for correction during the visit | |||
| 2022-03-25 | Violation | 1035 | .0701(a) |
| Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The staff member with hire date 1/13/21 had Emergency Information Form on file dated 1/13/21. This form was updated during the visit for correction. | |||
| 2022-03-25 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. The staff member with hire date 1/13/21 had First Aid training that expired 1/17/22. The staff member with the hire date 11/3/21 has not completed First Aid training. | |||
If you are a provider and believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.
Providers in ZIP Code 28792
Looking for Child Care?
Helpful Resources
How to Choose a Child Care Center
Read article →
Questions to Ask During a Tour
Read article →
Licensing Guide
Read article →