The Learning Experience of Owings Mills

THE BEST DECISION I HAVE MADE WAS REMOVING MY CHILD FROM THIS CENTER. LOOK ELSEWHERE. After 6 months of my child attending this place I've decided to remove my child. In the beginning everything was great, my son was thriving and we had no complains. The past 2-3 months have been horrible. My child had RSV and hand, foot and mouth within a two week span. Children are not properly supervised I received calls almost every week of him seriously hurting himself and they down played the extent of his injuries every time they called to notify me. Constant trips to the ER due to illness.
He usually hurt himself on the playground, in which I have witnessed staff sitting on benches on their cellphones and not properly supervising the children as they played. His clothes and belongings were regularly misplaced, lost and wrongly labeled with another Childs name. They sent him home with other children's dirty cups in his lunch bag on a regular basis. I was in constant contact with center staff asking if my child needed anything such as supplies, clothing etc. they would say "no" obviously not checking his bin. One day when he had an accident in his clothes they dressed him (12m old) in 6-9 month clothing that should've been returned to me months prior but was not. I would send him with replacement clothing, sheets and blankets but it would get sent back home to me instead of replacing the old items in his bin.
When I inquired about this I was told that he has everything that he needs. Which was clearly a lie and nobody checked. I hated that I had to leave him at this center everyday while I worked. However, the center looks amazing, appears clean but safety protocols are clearly not properly followed. My son has learned a lot during his time at this center but he would cry and scream everyday that I dropped him off here which made me extremely uncomfortable. They will beg you to enroll your child here and make all kinds of promises for safety and a great time for the kids and it is all a lie. During pickup time babies cried and screamed while staff sat around ignoring them. It was a sad sight to see. Everyday when i picked my son up from here his nose was crusty and face dry as if he was crying all day. They send nice pictures on the app all day as if your child is having a great time but when the cameras aren't out what is really going on. Also, they have cameras in all classrooms but they aren't recording only monitoring but nobody is watching the cameras its all for show!

Update:!!! I completely Forgot to mention how my son would come home and not urinate for hours until the next morning after giving him lots of Fluids AT HOME. I would pack 2-3 sippy cups filled with milk, juice and water and he wasn't given any of his cups to drink. Not sure if he even had anything to drink the entire day while in their care It was very very concerning. He was clearly dehydrated and no one there seemed concerned. When I addressed this issue with his teacher she stated that he drunk water from a regular cup. Why? When he had several cups of his own packed in his bag that they clearly never even checked! And how when he didn't urinate for hours. His dad would pick him up and all 3 cups would be full and they would tell him that I never packed him any cups for the day but they never bothered to even check his bag! Not to mention the misuse of his supplies id drop off 2 packs of wipes and a sleeve of pampers and they would request the same supplies the very next day. Nobody checked his bag again obviously! Several times another kids belongings came home with us. I would bring it back and it would end up back in his bag that evening when we bring him home. NOBODY BOTHERED TO CHECK HIS BAG OR READ THE NOTE THAT WAS IN IT.