Description: TOUCHING THE FUTURE LLC is a Child Care Center in FLEETWOOD PA, with a maximum capacity of 254 children. This child care center helps with children in the age range of 6 weeks through PreK. The provider does not participate in a subsidized child care program.
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable, but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns, as the provider may have already addressed some or all issues. Reports can also be verified with your local daycare licensing office.
| Inspection Date | Reason | Description | Status |
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| 2020-01-28 | Renewal | 3270.102(a) - Clean and good repair | Compliant - Finalized |
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Noncompliance Area: A small basketball hoop observed on the preschool playground was observed to have chipping blue paint on the cover of the tire. Correction Required: Toys, play equipment and other indoor and outdoor equipment used by the children shall be clean, in good repair and free from rough edges, sharp corners, pinch and crush points, splinters and exposed bolts. |
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Provider Response: (Contact the State Licensing Office for more information.) We removed the toy immediately. We will remind our closing staff and our playground staff to monitor the condition of the outdoor toys to ensure safety for all children and remove all toys that are not in excellent condition, |
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| 2020-01-28 | Renewal | 3270.106(a) - Clean, age appropriate | Compliant - Finalized |
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Noncompliance Area: Two sleeping bags in the Butterflies/Frogs classroom, and four sleeping bags in the Jungle classroom were observed to be unlabeled with the children's names by whom the equipment was to be used. Correction Required: Individual, clean, age-appropriate rest equipment shall be provided for preschool, toddler and infant children as agreed between the child's parent and the operator. The rest equipment shall be labeled for the use of a specific child and used only by the specified child. |
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Provider Response: (Contact the State Licensing Office for more information.) Although sleeping bag bags were labeled, the actual sleeping bags were not labeled. We instructed staff to make sure the actual sleeping bags are labeled and they are now. Going forward, they know to label the actual sleeping bags. |
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| 2020-01-28 | Renewal | 3270.124(b)(6) - Insurance coverage information | Compliant - Finalized |
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Noncompliance Area: The current and previous emergency contact forms for Child #1 did not contain health insurance policy number. The policy information was not contained elsewhere in the child's file. Correction Required: Emergency contact information must include health insurance coverage and policy number for a child under a family policy or Medical Assistance benefits, if applicable. |
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Provider Response: (Contact the State Licensing Office for more information.) We added the insurance policy number. We will continue to review files to make sure they are complete. |
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| 2020-01-28 | Renewal | 3270.131(a) - Within 60 days | Compliant - Finalized |
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Noncompliance Area: The initial health report on file for Child #4, who began attending the facility as of 7/8/19, was not provided to the facility until 9/24/2019. There was no health report on file for Child #5, who began attending the facility on 8/27/19. Correction Required: The operator shall require the parent of an enrolled child, including a child, a foster child and a relative of an operator or a facility person, to provide an initial health report no later than 60 days following the first day of attendance at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) There was a parent report on file that we thought was the physician report because it was from the PA Dept of Health and it was in Spanish. When we realized it wasn't the actual physical report, we contacted the physician's office and received page 2, which made it the full report. It really was a physical, it was missing page 2. And the following day, the doctor's office completed our form as well, to cover |
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| 2020-01-28 | Renewal | 3270.171(a) - Local authorities informed | Compliant - Finalized |
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Noncompliance Area: During the inspection, the facility was unable to show that written notification was submitted to the local traffic safety authorities within the past year of the facility's location and use of routes around the facility. Correction Required: An operator shall notify local traffic safety authorities annually in writing of the location of the facility and the program's use of pedestrian and vehicular routes around the day care facility. |
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Provider Response: (Contact the State Licensing Office for more information.) We sent the letter to the local police. We will send that letter every August prior to our Pre-K Counts school year starting. |
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| 2020-01-28 | Renewal | 3270.21/3270.103 - General Health and Safety/Small Toys and Objects | Compliant - Finalized |
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Noncompliance Area: A cabinet in the Butterflies/Frogs classroom was observed to be unlocked, and this cabinet contained small plastic bags, batteries, and sharp adult scissors. The cabinet is able to be opened by the mobile toddlers in the classroom, making the items accessible to children who are still placing objects in their mouths. Correction Required: Conditions at the facility may not pose a threat to the health or safety of the children. Toys and objects with a diameter of less than 1 inch, objects with removable parts that have a diameter of less than 1 inch, plastic bags and styrofoam objects may not be accessible to children who are still placing objects in their mouths. |
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Provider Response: (Contact the State Licensing Office for more information.) We placed a cabinet lock on. Staff will monitor that cabinet locks are on all cabinets at all times so that children do not have access. |
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| 2020-01-28 | Renewal | 3270.31(e)(4)(ii) - Fire safety - 1 yr. | Compliant - Finalized |
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Noncompliance Area: Staff #1 did not complete fire safety training at least annually over the course of her previous employment. This staff completed training on 4/29/19, but the previous training was conducted on 4/8/17. Staff person was on a leave of absence during the time in between, but this leave was for approximately 4 months, according to the facility. Correction Required: Staff persons shall participate, at least annually, in firesafety training conducted by a fire protection professional. Staff persons and volunteers shall receive training in maintenance of smoke detectors, the duties of facility persons during a fire drill and during a fire and the use of the facility's fire extinguishers, not including discharge of the fire suppressant agent. |
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Provider Response: (Contact the State Licensing Office for more information.) We now understand that even if the staff is out for maternity leave or a leave of absence, they need to complete required training that they missed during that time and they don't just get to catch up the following year. Those corrections will be made immediately. |
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| 2020-01-28 | Renewal | 3270.94(a) - Fire drill every 60 days | Compliant - Finalized |
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Noncompliance Area: Fire Drills at the facility extended beyond the 60-day requirement during a period from 5/7/2019 and 7/9/2019, when no additional fire drills were documented to be held. Correction Required: A fire drill shall be held at least every 60 days. Facility persons and children in attendance shall participate in the fire drill. Facility persons and children shall exit the building, weather permitting. |
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Provider Response: (Contact the State Licensing Office for more information.) We typically do fire drills every 30 days and that will continue to be our plan. |
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| 2019-01-14 | Renewal | 3270.102(g) - Hazardous toys and equipment | Compliant - Finalized |
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Noncompliance Area: A purple Bumbo seat without the T-strap addition that had been recalled by the CPSC was observed in the Butterflies classroom. Correction Required: Children's toys and equipment, including furniture and rest equipment, described as hazardous by the United States Consumer Product Safety Commission may not be used by children at the facility and may not be on the premises at the facility. At the time of inspection, the operator shall submit to the Department written affirmation on a form provided by the Department stating that the facility is in compliance with this requirement. |
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Provider Response: (Contact the State Licensing Office for more information.) The Bumbo seat was removed from the classroom. We will not put it back into the classroom unless we make the necessary corrections. We will monitor recalls and remove and recalled items. |
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| 2019-01-14 | Renewal | 3270.181(e) - Emergency master file updated | Compliant - Finalized |
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Noncompliance Area: Five emergency contact forms throughout the classrooms were observed to have been updated in the master file in the office, but not in the classrooms where the children were receiving care. Correction Required: If emergency information is updated in a master file, it shall be updated accordingly in other facility records. |
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Provider Response: (Contact the State Licensing Office for more information.) We made copies of the updated emergency contact forms and placed them in the classroom immediately. We will make sure that when the forms are updated in the main book that they also are updated in the classrooms. |
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| 2019-01-14 | Renewal | 3270.32(a)/3270.192(4) - Comply with CPSL/CPSL information | Compliant - Finalized |
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Noncompliance Area: The State Police Clearance update on file (dated 3/19/15) for Staff #1 is a volunteer clearance and not completed for employment purposes. Staff #2 began working at the facility on 8/27/18, but proof of fingerprinting shows that the individual did not get fingerprinted for an FBI clearance until 9/11/18. Correction Required: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff #1 completed a new state police clearance for employment purposes on the date of the inspection. The facility will maintain proper paperwork and comply with the CPSL at all times going forward. |
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| 2019-01-14 | Renewal | 3270.76 - Building Surfaces | Compliant - Finalized |
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Noncompliance Area: Multiple ceiling tiles in the Frogs/Jungle classroom had brown water stains. Correction Required: Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards. |
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Provider Response: (Contact the State Licensing Office for more information.) We contacted the school maintenance department who came and replaced the tiles during the inspection. We will make sure that monthly site and safety checks include ceiling tiles and repairs will be made as needed to all building surfaces immediately. |
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| 2019-01-14 | Renewal | 3270.82(h) - Handwashing signs | Compliant - Finalized |
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Noncompliance Area: A sign reminding staff and children to wash their hands was missing in the bathroom/sink area in the Toucans classroom. Correction Required: A facility person and an able child shall wash his hands after toileting and before eating. A sign on which this requirement is written shall be posted at each toilet, training chair, diapering area and sink in the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) We added a handwashing sign to the sink during the inspection. We will make sure that if a sign is taken down that it is replaced immediately and stays hung. |
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| 2018-05-24 | Renewal | 3270.133(6) - Written consent | Compliant - Finalized |
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Noncompliance Area: Child #1 had an Epi-pen on site at the facility, and no parent permission to administer the medication was on file. Correction Required: A parent shall provide written consent for administration of medication or a special diet. |
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Provider Response: (Contact the State Licensing Office for more information.) Parent signed for permission to administer the Epi-pen. In the future, all children with Epi-pens will have signed parent permission to administer. |
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| 2018-05-24 | Renewal | 3270.27(c) - Training regarding plan | Compliant - Finalized |
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Noncompliance Area: Staff #1 did not have proof of initial emergency plan training in the staff's file, and proof was not provided during the inspection. Correction Required: The operator shall assure that each facility person receives training regarding the emergency plan at the time of initial employment, on an annual basis and at the time of each plan update. The operator shall document the date of each training and the names of all facility persons who received the training and kept on file at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff #1 did have emergency plan training, it was just not filed in her file and the administrator was dismissing children for parent-teacher conferences. The paperwork was sent to the inspector first thing in the morning. We will continue to do what we do with paperwork because we do follow current regulations. We conduct this training within the first 5 days of hire. |
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If you are a provider and you believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.
Write a review about Touching The Future Llc. Let other families know what’s great, or what could be improved. Please read our brief review guidelines to make your review as helpful as possible.
The best thing this place did was get the old director out and put the assistant in charge. The old director did not belong in a place with children as she did not care about their wants and needs. I think she is still with the company because I still see her from time to time, but maybe somewhere else where she is a better fit. My son loves his teachers and his friends at this center, but it was not an overall great experience until recently. Smart moves have been made and I can only see it getting better.
The pre school and infant staff r loving and caring however inexperienced and poorly managed by the director. Shelley the director is rude, condescending and unprofessional. No compassion for children , no ability to respect privacy of a child's information or parents. Many times we had issues w the director because of lack of communication, rude comments or put downs about our child our parenting etc. I had my children there due to custody arrangement and as soon as I could I moved them and am glad I did. It's unfortunate the leader is of such poor quality because there are some very eager and loving people working at leap and learn. Despite the poor leadership, it is a very clean facility. They do a poor job of managing letting parenting in and out , sometimes I waited at the door and watched the staff go back and forth about who was going to be unconvinced to come open the door , mean while I am standing there with my infant, my four year old and all their belongings in my hands waiting. Very annoying and unprofessional.
This child care faculty should not be allowed to take care of 6 week old children. The staff is overwhelmed and inexperienced. They do not offer the individual attention small infants need. They do not abide by feeding schedules and do what is convenient to them even when it's doctor's orders. I withdrew my daughter after multiple incidents with lack of care and injury. I personally wouldn't take any child here that is younger than 6 months and has no medical issues.
Reading through the reviews I can clearly recognize true reviews from rants of angry parents. Staff truly care for these kids and go above and beyond the job descriptions.
To users like "Who Cares" - remember these people are being paid way below what they deserve and they work in certain ratios. So yes, if your child has behavior problems or require a one-on-one setting then this may not be the location for you. They also need to keep in mind the needs of ALL the children...so if your child is extremely disruptive, disrespectful, and physical with other children *cough cough "Who Cares"...then maybe you should look elsewhere.
The staff goes above and beyond for the children! My kids love attending.
Lack of imagination for everyone in this daycare. Shame on you for thinking you are better than anyone else. I agree with the negative reviews, they don't help children that clearly need help instead they criticze the children and parents.
My son was at this facility since he was 12 weeks old. Hind sight is 20/20,especially when you are a new mom, little issues with staff and not being notified by staff of issues right away. Being pulled into an office and being talked down to about how we need to make sure we feed our child, and the staff is there to assist and not do all of the work. Not professional. Please save yourself the headache, spend a little more money for better quality care and compassion.
We found the staff to be very attentive and are dedicated to making sure each child is learning and growing. There are parent teacher conferences and the facility is always clean and well presented. The children have all sorts of activities based on their age level and what needs development at that age level. So far, we have been very pleased and would recommend it to others.
Reading the reviews, you would think that this place was not suitable for your children, but that is not the case. To blatantly direct anger towards an individual (such as the head director), shows poor character and judgment. The daycare is inexpensive and run by a low budget because of it. Complaints should be made about the company, and not the staff slaving to keep it afloat. I have been nothing but happy with the staff and the care of my children. The directors are awesome and they are also overworked and underpaid; it is not just the staff. Rather than vent on an online forum, my fellow commenters should contact the YMCA and see what they can do to help improve the working conditions and maybe the moral may improve with the staff. #mykidsareleapinandlearnin
Please don't take your children to this daycare! The staff, although some are great and try very hard, are burnt out. They are under paid and over worked and have a director and assistant director who don't care. I have personally seen the director walk past crying children and not even try to help when staff is clearly overwhelmed. The director has no patience for children. This is one of the cheapest daycares around and there is a reason why!! Please don't take your kids here they have a record of losing kids and even had a situation where a staff member nearly dislocated a child's wrist!
As much as I tried to believe the best about this facility, I could no longer stomach taking my child to the center. The new Staff Director and Lead Teacher are extremely rude and totally lack compassion. I was let in the facility by them multiple times and they barely say a word. Whenever they need to talk to you, expect a formal typed letter with no verbal follow up. I have seen the Staff Director come in rooms and walk past crying children and sit down somewhere else in the room and stare straight ahead, not batting an eye at the cries of the kids. I have also been awkwardly present when she repremanded a parent about the behavior of their child. Talk about inappropriate and unprofessional. At one point my child needed to be picked up early because they got sick. The Head teacher promptly handed me a bunch of paperwork and told me not to bring my child back until they were symptom free, period. Not a single caring word like "I hope they feel better" or "I'm sorry they aren't feeling well". It's very disturbing and clearly all business there. Children and parents are not valued or addressed with any sense of compassion or dignity. The owner should be advised of what is going on in their facility. The YMCA should be ashamed. They are known to be a compassionate Christian organization, but they are employing a Head Director and Lead Teacher that are far from living up to that standard. I would give zero stars if I could based on management. The only reason I kept my child there for long was because of the sweet Assistant Director and loving young staff. It's unfortunate that they need to work for such bitter people. The community of Fleetwood deserves better.
My infant started going there a few weeks ago and it was great. We both loved the head teacher. The head teacher has since left and everything has gone down hill. Last time my child was there, I was told to "put him in a chair" when I dropped him off. Nobody even said hello to him. When I picked him up, just a few hours later because I felt a little uneasy about leaving him there, he was in the same chair and had poop in his diaper. The one "teacher" changed his diaper while I gathered his stuff. When I got home, I changed his diaper again only to find that he was not wiped properly. I decided to not take him back.
My daughter loves it here! The staff is great, friendly and have a genuine love of children you can feel when you walk in the door. Im a singe mom working an off shift. The entire staff including the director have been very helpful and understanding of my schedule. This center is a blessing. I recommende this program to my brother and he found one close to his home.
This is the worst day care center I have ever seen in my life. Some of the staff are good but the directors are extremely rude, lack compassion and child care skills and completely refuse to work with parents. Even if child care is provided for free, I will never advise anyone to send their children in this daycare.
Very poor management. The director is immature and apathetic. Clearly shows a lack of child care skills and knowledge of child development. Staff concerns and needs fall on deaf ears. The director is a product of equally poor management all the way up. The YMCA should be embarrassed as an organization. Some of the teachers are amazing, but overworked and under appreciated. There is a high staff turnover and many are young with no experience. The center is on its second provisional licence for losing children. DO NOT bring your children to this center.
Some of the staff here are great, but management is terrible. Employee's are treated unfairly and it shows. The center is on a provisional license with DPW because they lost two kids within one year. They have assistant teachers running rooms without head teachers all the time. (saving money?) The staff is always changing.