Four Star Center License
✓ Licensed
Tutor Time Steele Creek
Charlotte, NC
· Mecklenburg County
13526 ERWIN ROAD,
Charlotte, NC 28273
Quick Facts
Capacity
195 children
Age Range
0 through 12
Transportation
Yes
Subsidized Program
Does not participate
State Rating
4
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Contact Information
📞 (704) 504-9942
Licensed Four Star Center License
Active License
License Number
60003274
License Holder
TUTOR TIME LEARNING CENTERS, LLC
License Issued
Jul 12, 2023
Issued By
North Carolina Department of Health and Human Services
District Office
North Carolina Dept of Health and Human Services - Division of Child Development
Reviews
Br1annanicole
2022-08-31 18:32:49
★ ☆ ☆ ☆ ☆
Do not send your child here. They abuse children and tried to cover it up. Now they're deleting all the bad reviews online. Look up the viral video of the teacher abusing children on live cam.
80 out of 170 think this review is helpful
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A. Still
2022-08-25 21:58:07
★ ☆ ☆ ☆ ☆
I have used this provider for less than 6 months
witnessed via live streaming a worker handling the children in my daughters 3s class extremely aggressively including hitting them with a ruler, picking children up in the air by one arm and putting them on the ground aggressively, and yanking children so hard their head snapped back. I called the daycare immediately and reported what I saw. The director called me back and basically accused me of fabricating the events saying that “Mrs Linda has been here for 25 years and would never do that”. Well there is video evidence that Mrs Linda did in fact do EXACTLY what I said she did. They just started live streaming services two month ago. I hope DHHS, who I reported the incident to, can look through camera footage from before then because I can’t imagine what these workers did off camera!!
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About the Provider
At Tutor Time, our premier educational daycare stimulates problem-solving and critical thinking skills. Central to our philosophy is the belief that secure relationships with responsive and respectful adults provide the basis for all learning. This philosophy inspires the Tutor Time® curriculum and programs, which focus on developing your child’s unique interests and abilities with hands-on active learning and opportunities for self-expression. Our curriculum is designed to give children the tools they need to grow and develop into productive members of our society and the leaders of tomorrow.
Additional Information:
Five Star Center License
Hours of Operation
- Days of Operation Monday–Friday
- Open Hours06:30 AM - 06:30 PM
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Violations | Rule |
|---|---|---|---|
| 2026-05-12 | Unannounced Inspection | Yes | |
| 2026-05-12 | Violation | 847 | 10A NCAC 09 .0803(4)(6-9) |
| Parent's medication authorization did not include required information. One (1) diaper cream in space four (4) permission to administer had expired. | |||
| 2026-05-12 | Violation | 1311 | .0802(c) |
| Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical care information was not updated at least annually for seven (7)children. | |||
| 2026-05-12 | Violation | 1902 | .1104 |
| The professional development plan was not reviewed annually. The professional development plan was not reviewed annually for one (1) staff member. | |||
| 2026-04-27 | Unannounced Inspection | No | 0426-186L |
| 2026-02-10 | Unannounced Inspection | Yes | 0126-253L |
| 2026-02-10 | Violation | 852 | .0802 (e) |
| Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report did not include all the information required in rule. | |||
| 2026-01-27 | Unannounced Inspection | No | |
| 2025-12-18 | Unannounced Inspection | No | |
| 2025-11-17 | Unannounced Inspection | Yes | |
| 2025-11-17 | Violation | 812 | 10A NCAC 09 .0604(c) |
| Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Three (3) outlets in space five (5) and two (2) in the Stem room did not have safety plugs in them. | |||
| 2025-10-21 | Unannounced Inspection | Yes | 1025-190L |
| 2025-10-21 | Violation | 1791 | .0901(e)(1-7) |
| The child care provider did not provide the required beverage(s). Milk was not served to children during lunch. | |||
| 2025-10-21 | Violation | 1836 | .0801 (e) |
| Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met. A child with an allergy to milk was able to access milk and drink it. A child's medical action plan was not followed when they had an allergic reaction to milk. | |||
| 2025-10-01 | Unannounced Inspection | Yes | 0925-062L |
| 2025-10-01 | Violation | 1792 | .0901(i) |
| Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. One (1 staff was observed eating Lays potato chips in the hallway. | |||
| 2025-09-17 | Unannounced Inspection | Yes | 0925-062L |
| 2025-09-17 | Unannounced Inspection | No | 0925-142L |
| 2025-09-17 | Violation | 303 | .1801(a)(1-5) |
| Children were not adequately supervised at all times. A two (2) year old child was left alone and unsupervised in a classroom for eight (8) minutes. | |||
| 2025-05-28 | Unannounced Inspection | Yes | |
| 2025-05-28 | Violation | 1124 | 10A NCAC 09 .1003(d) |
| Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Emergency and identifying information, including the child's photograph was not in the vehicle for each child being transported. | |||
| 2025-05-28 | Violation | 1311 | .0802(c) |
| Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Emergency medical care information was not updated annually for two (2) children. | |||
| 2025-05-28 | Violation | 1321 | GS110-91(1) |
| Medical exam or health assessment record was not on file before or within 30 days after admission. A medical exam was not on file before or within 30 days after admission for one (1) child. | |||
| 2025-05-28 | Violation | 1324 | .1804(c) |
| Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. Signed and dated statement by parent that discipline policy received and explained at enrollment was not in one (1) child's file. | |||
| 2025-02-25 | Unannounced Inspection | No | 0125-097A |
| 2025-01-14 | Unannounced Inspection | Yes | 0125-097A |
| 2025-01-14 | Violation | 902 | G.S. 110-91(10) |
| Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs.Two staff members did not handle a four year old child in an appropriate manner while leading the child from the bathroom and placing the child on a cot, a violation of North Carolina General Statute 110-91(10) regarding the care and treatment of children. | |||
| 2024-12-04 | Unannounced Inspection | Yes | |
| 2024-12-04 | Violation | 428 | GS 110-91(12); .0508(a) |
| A current activity plan was not posted for each group of children for reference. A current activity plan was not posted in space five (5) for reference. | |||
| 2024-12-04 | Violation | 716 | .0605(j) |
| All stationary equipment, more than 18 inches high, was not installed over protective surfacing. The depth of the mulch under the climbing structure on the older children's playground does not meet requirements. | |||
| 2024-12-04 | Violation | 812 | 10A NCAC 09 .0604(c) |
| Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Electrical outlets which were located in space six (6) and seven (7) used by children were not covered with safety plugs and not located behind furniture or equipment that cannot be moved by a child. | |||
| 2024-12-04 | Violation | 1044 | G.S. 110-90.2(b) & .2703(n)&(o) |
| Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). Prior to the expiration date of the qualification letter, one (1) child care provider did not complete and submit required forms to complete a criminal background check. | |||
| 2024-12-04 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One (1) staff member's first aid training was renewed after its expiration date. | |||
| 2024-12-04 | Violation | 1049 | .1102(d) |
| All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One (1) staff member's CPR was renewed after its expiration date. | |||
| 2024-09-17 | Unannounced Inspection | Yes | 0924-154A |
| 2024-09-17 | Violation | 1756 | 10A NCAC 09 .2818 |
| Enhanced staff/child ratios and group sizes were not met. On more than on occasion staff/child ratios were not met. The time out of ratio ranged from minutes up to fifteen minutes. | |||
| 2024-06-12 | Unannounced Inspection | Yes | |
| 2024-06-12 | Violation | 825 | .1005(b)(3) |
| Before staff members walked children off premises for play or outings, the center did not obtain written permission from the parent of each child. Written permission from the parent of one (1) enrolled child was not updated annually. | |||
| 2024-06-12 | Violation | 1032 | 10A NCAC 09 .0701(a) |
| Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) child care provider did not have a medical report on file. | |||
| 2024-06-12 | Violation | 1033 | .0701(a) |
| On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. On or before the first day of work, two (2) staff's results indicating that they were free of active TB and/or TB test or screening was not on file. | |||
| 2024-06-12 | Violation | 1045 | .1101(a) |
| New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. There was no documentation that two (2) new staff, who had contact with children , received at least 16 hrs orientation. | |||
| 2024-06-12 | Violation | 1054 | 10A NCAC 09 .1106(a) |
| Documentation of staff's on-going training was not on file and/or was not current . Documentation of three (3) staff's on-going training was not on file. | |||
| 2024-06-12 | Violation | 1203 | 10A NCAC 09 .0514(b) |
| Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. Documentation of receipt of operational policies was not on file for one (1) enrolled child. | |||
| 2024-06-12 | Violation | 1792 | .0901(i) |
| Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A McDonald's cup was located on the counter in space six (6). | |||
| 2024-06-12 | Violation | 1907 | .0608(b) |
| A copy of the Prevention of Shaken Baby and Abusive Head Trauma policy was not given to or explained to parents of newly enrolled children up to five years of age on or before the first day the child receives care at the center. A copy of the Prevention of Shaken Baby and Abusive Head Trauma policy was not signed by the parent of one (1) enrolled child. | |||
| 2024-05-29 | Unannounced Inspection | Yes | 0524-290L |
| 2024-05-29 | Violation | 609 | 15A NCAC 18A .2803(a) |
| Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. One (1) staff did not wash their hands thoroughly after cleaning a child's nose, before cleaning a table. | |||
| 2024-05-29 | Violation | 846 | 10A NCAC 09 .0803(4) |
| Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional. Corn starch to be administered was not in an original container. | |||
| 2024-05-29 | Violation | 847 | 10A NCAC 09 .0803(4)(6-9) |
| Parent's medication authorization did not include required information. Medication authorization for Aquaphor and Corn starch did not include how much to administer, and how often to administer. | |||
| 2024-01-23 | Unannounced Inspection | Yes | 0124-097L |
| 2024-01-23 | Violation | 438 | 10A NCAC 09 .0509(4) |
| Developmentally appropriate equipment and materials were not provided for variety of outdoor activities for vigorous play and large muscle development. There was not a sufficient amount of available toys to provide activities for vigorous play and large muscle development on the toddler playground. | |||
| 2023-12-21 | Unannounced Inspection | No | |
| 2023-10-05 | Unannounced Inspection | No | |
| 2023-08-23 | Unannounced Inspection | No | |
| 2023-08-02 | Unannounced Inspection | No | |
| 2023-07-05 | Unannounced Inspection | No | |
| 2023-06-22 | Unannounced Inspection | Yes | |
| 2023-06-22 | Violation | 533 | 15A NCAC 18A .2804(d) |
| Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space 2, I observed three sippy cups stored in the refrigerator that were not labeled and dated. | |||
| 2023-06-22 | Violation | 540 | 10A NCAC 09 .0902(a) |
| An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). In Space 2, two toddlers under 15 months did not have a current feeding scheduled posted. | |||
| 2023-06-22 | Violation | 616 | .2822(a)(1-4) |
| Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty. In Space 2 I observed a pretend kitchen oven/sink combo that was visible dirty with dust and dirt build up. | |||
| 2023-06-22 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean and in good repair. A ceiling tile by the back door in Space 8 was observed stained. The window seal in the block area was observed chipped and looked as if children had been picking at the area and drywall debris was observed on the carpet. Walls throughout the facility was observed with areas where items has been removed or scuffed and dry wall was exposed. | |||
| 2023-06-22 | Violation | 721 | G.S. 110-91(6); .0601(b) |
| All equipment and furnishings were not in good repair. In Space 2 I observed two interactive steering wheel toys that did not have batteries that were operational. Plastic wicker storage baskets observed in many of the classrooms were observed unraveling. Three riding toys on the preschool playground were observed with cracked wheels and seats, one tricycle on the PK playground was observed with a cracked seat. | |||
| 2023-06-22 | Violation | 843 | 10A NCAC 09 .0803(1)(d) |
| A drug or medicine was administered after its expiration date. One Epi Pen in Space 10 expired on 5/2023. | |||
| 2023-06-22 | Violation | 1052 | .1103(a) |
| Staff required to receive on-going training had not completed the required number of hours according to their education and experience. One staff was required to complete 20 hours of on-going training by April 2023, there was proof on file of completing 3.5 hours on file. | |||
| 2023-06-22 | Violation | 1882 | .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) |
| Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to administer two medications for chronic conditions were last signed and dated in August 2022, they should have been updated in February 2023. | |||
| 2023-06-06 | Unannounced Inspection | No | |
| 2023-05-25 | Unannounced Inspection | Yes | |
| 2023-05-25 | Violation | 1859 | .0806(d) |
| Staff did not consider the developmental readiness of each child when toilet training. Staff forced a child to use the toilet. A parent of a young two year old, enrolled in the toddler room, informed the teachers they were potty training at home and wanted to start at school. The teacher told the parent they could not potty train in the toddler room and the child would begin training once moved to the Young Two's classroom. | |||
| 2023-05-25 | Violation | 303 | .1801(a)(1-5) |
| Children were not adequately supervised at all times. On 5-17-23 at 5:45 a two year old was left unattended on the playground for 5-10 minutes. The closing staff was not aware the child was present until the parent came in the room looking for her child. | |||
| 2023-05-09 | Unannounced Inspection | No | |
| 2023-04-04 | Unannounced Inspection | No | |
| 2023-03-27 | Unannounced Inspection | Yes | |
| 2023-03-27 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean and in good repair. While in Space 1A I observed the half wall by the front classroom door with drywall exposed and the classroom door was observed with paint peeling. | |||
| 2023-03-27 | Violation | 721 | G.S. 110-91(6); .0601(b) |
| All equipment and furnishings were not in good repair. Two office chairs in the main lobby of the facility were observed with the arm rests in poor repair, the plastic rubbery chair covering was observed peeling off both chair arm rests. | |||
| 2023-03-27 | Violation | 893 | 10A NCAC 09 .0606(c) |
| A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. An infant's file was reviewed today, there is no proof on file indicating the safe sleep policy was given and/or explained to the infant's parent upon enrollment, there was no signed safe sleep policy or a signed statement on file saying they received and review the policy. | |||
| 2023-03-27 | Violation | 1321 | GS110-91(1) |
| Medical exam or health assessment record was not on file before or within 30 days after admission. Two files reviewed today did not have a medical or health assessment record on file, both infants have been enrolled more than 30 days. | |||
| 2023-03-27 | Violation | 1887 | .0902(d) |
| Each infant was not served only bottles labeled with their individual name. In late January, 2023 an infant was bottle fed another infant's bottle that contained breastmilk. | |||
| 2023-03-06 | Unannounced Inspection | No | |
| 2023-02-28 | Unannounced Inspection | Yes | |
| 2023-02-28 | Violation | 106 | 10A NCAC 09 .0304(a) |
| Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was conducted on 1-11-22. | |||
| 2023-02-28 | Violation | 601 | 15A NCAC 18A .2806(j)(2) |
| Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. The thermometer in the refrigerator in the Infant Space 1A and 1B read 50 degrees today. | |||
| 2023-02-28 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean and in good repair. Throughout the building I observed walls and classroom doors with chipped paint. While in the school age classroom I observed one ceiling tile stained in two places. | |||
| 2023-02-28 | Violation | 887 | .0606(g) |
| Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. While in Space 1B the visual safe sleep documentation went to September and October, 2022. You could not locate any January 2023 inspections and only a few days for February 2023 were documented, based on attendance and staff statements infants have been in care and slept during the day. | |||
| 2023-01-25 | Unannounced Inspection | No | |
| 2022-12-14 | Unannounced Inspection | No | |
| 2022-12-06 | Unannounced Inspection | No | |
| 2022-10-25 | Unannounced Inspection | No | |
| 2022-09-07 | Unannounced Inspection | No | |
| 2022-08-29 | Unannounced Inspection | Yes | |
| 2022-08-29 | Violation | 903 | GS 110-91(10); .1803(a) |
| Corporal punishment was used. On August 23, 2022, staff member used a long ruler/stick to hit a three-year-old child multiple times. | |||
| 2022-08-29 | Violation | 904 | .1803(a)(1) |
| Child was handled roughly. On August 23,2022, a staff member repositioned three-year-old children pushing, pulling, and jerking their arms and legs in a manner that was not nurturing or appropriate. Additionally, the staff member handled a three-year-old child roughly pulling him up by his arm, lifting him from the floor and forcefully placing him on the floor. | |||
| 2022-08-29 | Violation | 1810 | GS 110-105.6(a) |
| There was a substantiation of child maltreatment.Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. | |||
| 2022-08-09 | Unannounced Inspection | Yes | |
| 2022-08-09 | Violation | 428 | GS 110-91(12); .0508(a) |
| A current activity plan was not posted for each group of children for reference. Space 7 did not have a current activity plan posted. | |||
| 2022-08-09 | Violation | 431 | .0508(g)(2) |
| The activity plan did not provide at least 4 different activities daily listed in GS 110-91(12): art/creative play; books; blocks; manipulatives; and family living and dramatic play, including one of which is outdoors if weather conditions permit. Space 5, 6 activity plan did not list at least 4 different activities for center play listed. | |||
| 2022-08-09 | Violation | 545 | .2508(a) |
| The center which provides care to school-age children did not provide a balance of teacher directed and free choice activities appropriate to the age, needs and interests of the children. Your current lesson plan did not list four different activities listed. | |||
| 2022-08-09 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean and in good repair. Throughout the facility I observed chipped paint on doors and walls. In space 2 the drywall is exposed in a large low area by the changing station. | |||
| 2022-08-09 | Violation | 842 | 10A NCAC 09 .0803(1)(a & b) |
| A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. The prescribed medication in Space 9 did not have current permission to administer the medication on file, the medical action plan on file with instructions for administering medication was dated 4/21 and no other permission to administer could be located today. | |||
| 2022-08-09 | Violation | 844 | .0803(2)(a) |
| Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. One prescribed medication on site does not have the pharmacy label on the container you have on site, in Space 9. | |||
| 2022-08-09 | Violation | 1032 | 10A NCAC 09 .0701(a) |
| Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two new hires do not a medical on file. | |||
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