Stepping Stones Learning Academy Ii
Quick Facts
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Contact Information
📞 (215) 437-7767Reviews
My son has been attending this center for 5 years, the staff are great and friendly. The building is always clean, and if there is a problem, the director gets right on top of it. They are like a family in the center.
My kids have been going here for 5 years, the staff are great! They are active with the children, they go above and beyond during the holidays children and the building is always clean.
My children been going for 3 years. They are clean and hands on.
This is thee worst place ever do not send your children here. I witnessed them letting the kids eat off the floor. And the teachers is hella messy.
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About the Provider
Our Mission is to offer children a safe, loving and peaceful environment, full of play, adventure, and investigation that children truly enjoy while achieving their full potential. The child’s individual interests, abilities, special talents and learning styles are all incorporated so that they are able to thrive in the core developmental areas of physical, intellectual, social and emotional growth.
All meals provided
Secured entrance and surveillance system
State Licensed
Certified/Degreed teachers
CPR/First aid certified
Separate classrooms
Indoor gym and field trips
Dance, arts & crafts, music offered
Subsidy accepted
Pick up and drop off
Summer camp - thru age 12
Hours of Operation
- Monday6:00 AM - 6:00 PM
- Tuesday6:00 AM - 6:00 PM
- Wednesday6:00 AM - 6:00 PM
- Thursday6:00 AM - 6:00 PM
- Friday6:00 AM - 6:00 PM
- Saturday Closed
- Sunday Closed
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Inspection Date | Reason | Description | Status |
|---|---|---|---|
| 2026-04-06 | Renewal | Renewal | Compliant - Finalized |
| 2025-03-25 | Renewal | 3270.105 - High Chairs | Compliant - Finalized |
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Regulation: 3270.105 Description: High Chairs Noncompliance Area: On 3/25/2025 during renewal inspection Certification Representative noticed that highchairs were missing T-straps. Correction Required: High chairs shall have a wide base and a T-shaped safety strap. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will add T-straps to the highchairs or remove highchairs from the classroom. |
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| 2025-03-25 | Renewal | 3270.111(a) - Written plan | Compliant - Finalized |
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Regulation: 3270.111(a) Description: Written plan Noncompliance Area: On 3-25-2025 during renewal inspection Certification Representative notices that there was no daily schedule for the before/aftercare classroom. Correction Required: A written plan of daily activities and routines, including a time for free play shall be established for each group. The plan shall be flexible to accommodate the needs of individual children and the dynamics of the group. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will develop and post a daily activity schedule for the before and aftercare program. |
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| 2024-03-05 | Renewal | Renewal | Compliant - Finalized |
| 2023-03-09 | Renewal | 3270.31(e)(4)(i)/3270.192(2)(iii) - Age and Training/Exp, educ., training at facility | Compliant - Finalized |
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Regulation: 3270.31(e)(4)(i)/3270.192(2)(iii) Description: Age and Training/Exp, educ., training at facility Noncompliance Area: At the time of the inspection the record of staff person #1, having served the facility 11 months and three weeks and six days, was lacking in a current valid certification of pediatric first aid training. Correction Required: Competence is the completion of training by a professional in the field of first-aid and cardiopulmonary resuscitation (CPR). All staff persons shall renew their certification in pediatric first aid and pediatric cardiopulmonary resuscitation (CPR) on or before the expiration of the most current certification. A facility person's record shall include verification of child care experience, education and training following the outset of service at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) First aid is scheduled for all staff on 3/24/23 |
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| 2023-03-09 | Renewal | 3270.63/3270.76 - Unsafe Areas in Outdoor Space/Building Surfaces | Compliant - Finalized |
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Regulation: 3270.63/3270.76 Description: Unsafe Areas in Outdoor Space/Building Surfaces Noncompliance Area: At the time of the inspection the "turf" surface of the outdoor PlaySpace was soiled and torn. Correction Required: If unsafe areas or conditions are in or near an outdoor play space, fencing or natural barriers are required to restrict children from those unsafe areas or conditions. Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will replace the "turf" surface of the outdoor playspace. |
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| 2023-03-09 | Renewal | 3270.95(b) - Director or designated staff person ensure compliance | Compliant - Finalized |
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Regulation: 3270.95(b) Description: Director or designated staff person ensure compliance Noncompliance Area: At the time of the inspection the facility did not have the current fire detection system inspection report. Correction Required: The Director or designated staff person who is responsible for compliance with this chapter shall ensure the requirements under subsection (a) are met. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will submit the current fire detection system inspection report. |
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| 2022-03-07 | Renewal | 3270.131(b)(2)/3270.182(1) - Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports | Compliant - Finalized |
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Regulation: 3270.131(b)(2)/3270.182(1) Description: Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports Noncompliance Area: At the time of the inspection the record of child #1 was lacking in a current health report. Correction Required: The operator shall require the parent to provide an updated health report at least every 12 months for an older toddler or preschool child. A child's record shall contain initial and subsequent health reports. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will inform the parents of child # that they may not return to the program until they provide a a current health report. |
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| 2022-03-07 | Renewal | 3270.181(c) - Emergency info/agreement updated 6 mos | Compliant - Finalized |
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Regulation: 3270.181(c) Description: Emergency info/agreement updated 6 mos Noncompliance Area: At the time of the inspection the records of children #2 and #3 had emergency contact information and the financial agreement which was not updated in more than a 6-month period. Correction Required: A parent is required to review and update the emergency contact information and the financial agreement at least once in a 6-month period or as soon as there is a change in the information. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will update the records of children #2 and #3 at pick up today so that they include parental updates of the emergency contact information and the financial agreement . |
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| 2022-03-07 | Renewal | 3270.32(a)/3270.192(4) - Comply with CPSL/CPSL information | Compliant - Finalized |
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Regulation: 3270.32(a)/3270.192(4) Description: Comply with CPSL/CPSL information Noncompliance Area: At the time of the inspection staff person #1, having started providing care at the facility March 8th 2022, had a staff record lacking in the completed National Sex Offender clearance letter. Correction Required: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). Facility Person # 1 may not work in a child care position at the facility. A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. Facility Person # 1 may not work in a child care position at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff person #1 will not return to a child care position at the facility until the CPSL requirements are completely satisfied, including but not limited to the NSOR clearance. |
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| 2020-07-06 | Renewal | 3270.18(a) - On file at facility | Compliant - Finalized |
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Noncompliance Area: At the time of the inspection the legal entity did not provide the proof of general liability insurance for the facility being inspected. Correction Required: The legal entity shall have comprehensive general liability insurance to cover the persons who are on the premises. A current copy of the insurance policy shall be on file at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) The legal entity will provide documentation of the comprehensive general liability insurance to cover the persons who are on the premises moving forward a current copy of the insurance policy will be on file at the facility at all times. |
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| 2020-07-06 | Renewal | 3270.27(b) - Plan reviewed/updated annually | Compliant - Finalized |
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Noncompliance Area: At the time of the inspection the emergency plan for the facility had no written documentation of the annual review. Correction Required: The operator shall review the emergency plan at least annually and update the plan as needed. The operator shall document in writing each review and update of the emergency plan and kept on file at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) The operator shall review the emergency plan at least annually and update the plan as needed. The operator shall document in writing each review and update of the emergency plan and kept on file at the facility. |
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| 2019-09-09 | Renewal | 3270.106(a) - Clean, age appropriate | Non Compliant - Finalized |
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Noncompliance Area: At the time of the inspection several of the nap mats were torn and had exposed foam. Correction Required: Individual, clean, age-appropriate rest equipment shall be provided for preschool, toddler and infant children as agreed between the child's parent and the operator. The rest equipment shall be labeled for the use of a specific child and used only by the specified child. |
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Provider Response: (Contact the State Licensing Office for more information.) All nap mats with exposed foam will be repaired or replaced moving forward Individual, clean, age-appropriate rest equipment will be provided for preschool, toddler and infant children as agreed between the child's parent and the operator. The rest equipment will be labeled for the use of a specific child and used only by the specified child. |
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| 2019-09-09 | Renewal | 3270.192(3) - Health assessment, TB test | Non Compliant - Finalized |
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Noncompliance Area: At the time of the inspection the record of staff person #4 was lacking in the health assessment including the results of initial and subsequent tuberculin skin tests, x-rays or other medical documentation necessary to confirm freedom from communicable tuberculosis. Correction Required: A facility person's record shall include a written report of initial and subsequent health assessments, including the results of initial and subsequent tuberculin skin tests, x-rays or other medical documentation necessary to confirm freedom from communicable tuberculosis. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will update the record of staff person #4 with the health assessment including the results of initial and subsequent tuberculin skin tests, x-rays or other medical documentation necessary to confirm freedom from communicable tuberculosis. All future staff will have health assessment at the time of first providing care at the facility. |
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| 2019-09-09 | Renewal | 3270.192(5) - Two written references | Non Compliant - Finalized |
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Noncompliance Area: At the time of the inspection the record of staff person #4 was lacking in any written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person. Staff person #3 had only one letter. Correction Required: A facility person's record shall include two written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will update the record of staff person #4 with 2 written, non-family references from individuals attesting to the person's suitability to serve as a facility person as well as one additional letter for staff person #3. Moving forward all staff will have reference letters (as regulations require) at the time of first providing care at the facility. |
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| 2019-09-09 | Renewal | 3270.27(c) - Training regarding plan | Non Compliant - Finalized |
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Noncompliance Area: At the time of the inspection the records of the following staff persons did not have written documentation of the training regarding the emergency plan at the time of initial employment, on an annual basis and at the time of each plan update.Staff Member #1 and Staff person #6 Correction Required: The operator shall assure that each facility person receives training regarding the emergency plan at the time of initial employment, on an annual basis and at the time of each plan update. The operator shall document the date of each training and the names of all facility persons who received the training and kept on file at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) All staff will retrained on the emergency plan, documentation of the training will be included in their files. All future staff will have emergency plan training as regulations require |
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| 2019-09-09 | Renewal | 3270.32(a)/3270.192(4) - Comply with CPSL/CPSL information | Non Compliant - Finalized |
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Noncompliance Area: At the time of the inspection the record of staff person #3 (having served the facility over 90 days) was lacking a state police clearance. The disclosure statement of staff person #3 was undated and not witnessed. The records of staff person #4 and #5 were lacking disclosure statements. Correction Required: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). Facility Person # 3 may not work in a child care position at the facility. A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. Facility Person # 3 may not work in a child care position at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff members #3 has presented their state police clearance. All staff files have completed disclosure statements at this time. Moving forward the operator will comply with the CPSL and with Chapter 3490 (relating to protective services). |
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| 2019-09-09 | Renewal | 3270.33(a)/3270.192(2)(ii) - Each staff person meets quals/Exp, educ., training prior to facility | Non Compliant - Finalized |
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Noncompliance Area: At the time of the inspection following staff person's records were lacking in qualifications: #5 was identified as an AGS level and did not have the verification of child care experience to qualify the for the position they held. Staff person #4 was identified as AGS and did not have verification of Education or experience. Staff person #2 did not had incomplete educational documentation and no verification of experience. Staff person #3 did not have the transcript with their degree to describe the course of study for their major, nor did they have the verification of child care experience.The record of staff person #7 had no education or experience verification in their record. Correction Required: A staff person or a substitute staff person shall meet one of the applicable staff qualifications for the position in which the person is performing.A facility person's record shall include verification of child care experience, education and training prior to service at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff member's #5, #4, #2, #3 and #7 will have updated qualifications in their file, so that they will be qualified to serve in the position they have been identified as. Moving forward all staff will have qualifications for the position they are identified to serve the facility as. |
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| 2019-09-09 | Renewal | 3270.33(c) - Supervised volunteer | Non Compliant - Finalized |
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Noncompliance Area: At the time of the inspection the older toddler room was staffed by staff person #4 (who did not have qualifications to verify them as AGS level staff). and staff person #6 identified as volunteer. Correction Required: A volunteer shall be supervised by a staff person who is qualified at minimum as an assistant group supervisor. |
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Provider Response: (Contact the State Licensing Office for more information.) Moving forward all volunteers will be supervised by a minuimum of AGS level staff at all times. |
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| 2019-09-09 | Renewal | 3270.34(a)(6) - Staff evaluations | Non Compliant - Finalized |
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Noncompliance Area: At the time of the inspection the record of staff person #1 had no written documentation of having had an evaluation in over 12 months. Correction Required: A director is responsible for written evaluation of staff persons on a regular basis, a minimum of one evaluation every 12 months. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider has updated the record of staff person #1 with a current evaluation for this 12 month period. All future staff will have evaluations as regulations require. |
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| 2019-09-09 | Renewal | 3270.52 - Mixed Age Level | Non Compliant - Finalized |
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Noncompliance Area: At the time of the inspection staff persons #5 and #2 were caring for a group of 11 children including one infant. They did verbalize an awareness of being out of ratio. Correction Required: When children are grouped in mixed age levels, the age of the youngest child in the group determines the staff:child ratio and maximum group size in accordance with the requirements in 3270.51 (relating to similar age level). |
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Provider Response: (Contact the State Licensing Office for more information.) All staff will be trained on ratio requirements and director will satisfy ratio requirements in times of need. From this point forward all ratio requirements will be satisfied at all times. |
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| 2019-09-09 | Renewal | 3270.82(e) - Toilet and sinks proper height | Non Compliant - Finalized |
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Noncompliance Area: At the time of the inspection the bathroom in the rear of the facility had an adult height sink and no step stool. Correction Required: Toilets and sinks shall be at proper heights for children using them or shall be easily approached by means of platforms or steps. |
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Provider Response: (Contact the State Licensing Office for more information.) Step stool was placed in the children's bathroom. A step stool will be available at all times. |
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| 2018-09-18 | Renewal | 3270.104(a)/3270.106(a) - Clean, good repair, proper size/Clean, age appropriate | Compliant - Finalized |
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Noncompliance Area: At the time of the inspection the rest equipment at the facility was not labeled for the use of a specific child and used only by the specified child, and at least one of the mats was torn leaving exposed foam. Correction Required: Furniture must be durable, safe, easily cleaned and appropriate for the child's size, age and special needs.Individual, clean, age-appropriate rest equipment shall be provided for preschool, toddler and infant children as agreed between the child's parent and the operator. The rest equipment shall be labeled for the use of a specific child and used only by the specified child. |
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Provider Response: (Contact the State Licensing Office for more information.) All rest equipment from this time forward shall be labeled for the use of a specific child and used only by the specified child. All torn mats will be repaired and or replaced as needed. In the future all rest equipment shall be free from exposed foam and individualized. |
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| 2018-09-18 | Renewal | 3270.151(a)/3270.192(3) - 12 months prior to service and every 24 months thereafter/Health assessment, TB test | Compliant - Finalized |
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Noncompliance Area: At the time of the inspection the record of staff person #1 was lacking in a current valid health assessment. Correction Required: A facility person providing direct care who comes into contact with the children or who works with food preparation shall have a health assessment conducted within 12 months prior to providing initial service in a child care setting and every 24 months thereafter. A health assessment is valid for 24 months following the date of signature, if the person does not contract a communicable disease or develop a medical problem.A facility person's record shall include a written report of initial and subsequent health assessments, including the results of initial and subsequent tuberculin skin tests, x-rays or other medical documentation necessary to confirm freedom from communicable tuberculosis. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will update the record of staff person #1 with a current valid health assessment. All future staff will have health assessments within all regulatory time frames and guidlines. |
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| 2018-09-18 | Renewal | 3270.33(a)/3270.192(2)(ii) - Each staff person meets quals/Exp, educ., training prior to facility | Compliant - Finalized |
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Noncompliance Area: At the time of the inspection the record of staff person #2 was lacking in the verification of previous child care experience/education to qualify them for the position they hold. Correction Required: A staff person or a substitute staff person shall meet one of the applicable staff qualifications for the position in which the person is performing.A facility person's record shall include verification of child care experience, education and training prior to service at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Provider will verify the qualifications of staff person #2 and include the documentation in their file. All future staff will have all qualifications in their file at the time of first providing care at the facility. |
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| 2017-09-22 | Renewal | 3270.123(a)(3) - Services proceeded | Compliant - Finalized |
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Noncompliance Area: In review of the children's files it was found that child #2, #3 and #4 did not have an up to date Child Service Report on file Correction Required: The services to be provided to the family and the child, including the Department`s approved form to provide information to the family about the child`s growth and development in the context of the services being provided. The operator shall complete and update the form and provide a copy to the family in accordance with the updates regarding emergency contact information in 3270.124(f) (relating to emergency contact information). |
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Provider Response: (Contact the State Licensing Office for more information.) Reports are complete and in child's file |
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| 2017-09-22 | Renewal | 3270.123(a)(5) - Designated release persons | Compliant - Finalized |
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Noncompliance Area: In review of the children's files it was found that child #2 did not have documentation of designated release person on the agreement form Correction Required: An agreement shall specify the persons designated by a parent to whom the child may be released. |
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Provider Response: (Contact the State Licensing Office for more information.) The corrected form is attached and will be maintained |
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| 2017-09-22 | Renewal | 3270.124(b)(7) - Name/address/phone release person | Compliant - Finalized |
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Noncompliance Area: In review of the children's files it was found that child #3 did not have documentation of designated release persons address on the emergency contact form Correction Required: Emergency contact information must include the name, address and telephone number of the individual designated by the parent to whom the child may be released. |
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Provider Response: (Contact the State Licensing Office for more information.) the corrected form is attached and will be maintained |
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| 2017-09-22 | Renewal | 3270.131(a) - Within 60 days | Compliant - Finalized |
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Noncompliance Area: In review of the children's files it was found that child #2 and #3 did not have documentation of a health report on file within the 60 days of enrollment Correction Required: The operator shall require the parent of an enrolled child, including a child, a foster child and a relative of an operator or a facility person, to provide an initial health report no later than 60 days following the first day of attendance at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) We will make sure we obtain initial health report for each child within 60 days after they start. We will verbally communicate with parent's and make a note on the daily sign-in sheet for parents |
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| 2017-09-22 | Renewal | 3270.131(b)(2)/3270.182(1) - Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports | Compliant - Finalized |
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Noncompliance Area: In review of the children's files it was found that child #3 did not have documentation of an updated health report on file Correction Required: The operator shall require the parent to provide an updated health report at least every 12 months for an older toddler or preschool child.A child`s record shall contain initial and subsequent health reports. |
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Provider Response: (Contact the State Licensing Office for more information.) The updated health report is attached and placed in child's file |
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| 2017-09-22 | Renewal | 3270.192(5) - Two written references | Compliant - Finalized |
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Noncompliance Area: In review of the staff files it was found that facility person #1 did not have two written non-family references on file Correction Required: A facility person`s record shall include two written, nonfamily references from individuals attesting to the person`s suitability to serve as a facility person |
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Provider Response: (Contact the State Licensing Office for more information.) The references have been received and are attached |
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| 2017-09-22 | Renewal | 3270.75(c) - Has all items | Compliant - Finalized |
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Noncompliance Area: During inspection certification representative observed that the first aid kit in the INFANT classroom was missing tape and the kit in the SCHOOL-AGE classroom was missing scissors Correction Required: A first-aid kit must contain the following: soap, an assortment of adhesive bandages, sterile gauze pads, tweezers, tape, scissors and disposable, nonporous gloves. |
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Provider Response: (Contact the State Licensing Office for more information.) The missing items are replaced in the first-aid kits. Monthly review will be performed in each classroom to make sure we have all the supplies in each class |
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| 2017-09-22 | Renewal | 3270.82(i) - Lidded waste receptacles | Compliant - Finalized |
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Noncompliance Area: During inspection certification representative observed that the bathroom in the school-age area was missing a lid on the trash can Correction Required: A toilet area, training chair area, diapering area and sink area shall be equipped with a clean, lidded waste receptacle. |
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Provider Response: (Contact the State Licensing Office for more information.) The lid was replaced for the trash can |
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| 2017-09-22 | Renewal | 3270.94(a) - Fire drill every 60 days | Compliant - Finalized |
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Noncompliance Area: During inspection certification representative observed that the facility had not performed a fire drill every 60 days, last 2 dates were 3/10/17 and 8/30/17 Correction Required: A fire drill shall be held at least every 60 days. Facility persons and children in attendance shall participate in the fire drill. Facility persons and children shall exit the building, weather permitting. |
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Provider Response: (Contact the State Licensing Office for more information.) A fire drill will be performed every 60 das and the log will be appropriately recorded |
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| 2017-05-12 | Allocated Unannounced Monitoring | 3270.105 - High Chairs | Compliant - Finalized |
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Noncompliance Area: During inspection certification representative observed toddler children placed in high chairs without being tied in with the safety straps during lunch time. Correction Required: High chairs shall have a wide base and a T-shaped safety strap. |
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Provider Response: (Contact the State Licensing Office for more information.) All high chairs are equipped with a t-strap safety strap. The toddlers will be strapped in, the high chair that had a non functioning strap was discarded and replaced. |
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| 2017-05-12 | Allocated Unannounced Monitoring | 3270.151(c)(1)/3270.192(3) - Physical examination/Health assessment, TB test | Compliant - Finalized |
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Noncompliance Area: In review of the staff files it was found that facility person #2 did not have documentation of health assessment including physical examination on file, only dr. note in file with date Correction Required: An adult health assessment must include a physical examination. A facility person`s record shall include a written report of initial and subsequent health assessments, including the results of initial and subsequent tuberculin skin tests, x-rays or other medical documentation necessary to confirm freedom from communicable tuberculosis. |
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Provider Response: (Contact the State Licensing Office for more information.) Facility person #2 has a health assessment in file |
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| 2017-05-12 | Allocated Unannounced Monitoring | 3270.31(a) - Volunteer - 16 yrs. | Compliant - Finalized |
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Noncompliance Area: During inspection certification representative observed that individual #1, who is a volunteer, was left unattended supervising 3 infants in the infant childcare space Correction Required: A volunteer shall be 16 years of age or older and shall be directly supervised at all times. |
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Provider Response: (Contact the State Licensing Office for more information.) The volunteer was moved to the toddler room, where she is always assisted with another teacher she is never left alone with the children |
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| 2017-05-12 | Allocated Unannounced Monitoring | 3270.36(b)(5)/3270.192(2)(ii) - HS/GED + 2 yrs/Exp, educ., training prior to facility | Compliant - Finalized |
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Noncompliance Area: In review of the staff files it was found that facility person #1 did not have documentation of verification of experience or education on file Correction Required: An assistant group supervisor shall have a high school diploma or a general educational development certificate and 2 years experience with children.A facility person`s record shall include verification of child care experience, education and training prior to service at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Facility person #1 is no longer employed because of failure to submit verification of education |
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If you are a provider and believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.
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