Tender Care Learning Center/ross
Quick Facts
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Reviews
I would not recommend Tender Care to anyone searching for a job. There is clear favoritism of the staff members and their access to materials and resources. First of all, they have a lot of children enrolled with "special needs" and behavior problems. The ratio in a classroom can be up to 15 children per one adult. There is no support from management if you need help in certain areas. They'd rather stick their newly hired employees into the classroom with barely any training. If you have specific learning needs and need extra help, forget it! They won't help you in anyway. If you need accommodations, then forget that because the director will drag in the cooperate office. They would rather watch you fail than see you succeed. It’s hard to get a consistent lunch schedule. One day would be eating lunch at 11:30 and another day you’ll be the last one eating your lunch (2:00). Asking to leave early can be a pain in the behind, as management always wants to give you attitude. Their typical response is sorry we are not able to process your request. The Clock out times would be different every day, even if you worked full-time and clocked in at the same time every day. They’d get you out at 4:00 on one day and make you stay until 6:00 another day. They do not evenly split their time amongst their employees. One person could be working less hours and another person could be working more hours, it's not evenly split, they don't take into consideration who worked what days, stayed and did the opening and or closing, and split that time up amongst their employees. At all cost if you are looking for work in Childcare, I would avoid Tender Care Learning Centers. They set their employees up for failure and they don't mind if they have to fire employees from time to time. This place is a no go for employment.
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About the Provider
Hours of Operation
- Monday6:45 AM - 5:30 PM
- Tuesday6:45 AM - 5:30 PM
- Wednesday6:45 AM - 5:30 PM
- Thursday6:45 AM - 5:30 PM
- Friday6:45 AM - 5:30 PM
- Saturday Closed
- Sunday Closed
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Inspection Date | Reason | Description | Status |
|---|---|---|---|
| 2025-10-27 | Renewal | 3270.124(f)/3270.181(c) - Updated every 6 months/Emergency info/agreement updated 6 mos | Compliant - Finalized |
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Regulation: 3270.124(f)/3270.181(c) Description: Updated every 6 months/Emergency info/agreement updated 6 mos Noncompliance Area: The file for Child #2 and Child #5 contained an emergency contact form that was not updated within 6 months of the previous update. Correction Required: The parent shall update in writing emergency contact information once in a 6-month period or as soon as there is a change in the information. A parent is required to review and update the emergency contact information and the financial agreement at least once in a 6-month period or as soon as there is a change in the information. |
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Provider Response: (Contact the State Licensing Office for more information.) The child's emergency contact was in the file at the time of the inspection, although not returned within a 6 month period. Parents will receive paperwork updates in a timely manner with ample time to complete and return. |
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| 2025-10-27 | Renewal | 3270.131(b)(2)/3270.182(1) - Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports | Compliant - Finalized |
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Regulation: 3270.131(b)(2)/3270.182(1) Description: Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports Noncompliance Area: The file for Child #1, an Older Toddler, and Child #5, a Preschool Aged Child, contained Health Reports that had been updated in an interval greater than 12 months. Correction Required: The operator shall require the parent to provide an updated health report at least every 12 months for an older toddler or preschool child. A child's record shall contain initial and subsequent health reports. |
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Provider Response: (Contact the State Licensing Office for more information.) Parents will be required to submit a health assessment within a 12 month period. |
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| 2025-10-27 | Renewal | 3270.131(d)(5)/3270.131(e)(1) - Immunization record/Exemption documentation from parent/guardian | Compliant - Finalized |
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Regulation: 3270.131(d)(5)/3270.131(e)(1) Description: Immunization record/Exemption documentation from parent/guardian Noncompliance Area: The file for Child #3, enrolled for more that 60 days at the facility, did not contain documentation of a 3rd dose of the DTAP and Pneumococcal vaccinations as required based on the child's age as per the ACIP recommended schedule. The file for Child #4, enrolled for more that 60 days at the facility, did not contain documentation of a 2nd dose of the DTAP, HIB, Pneumococcal, and Polio vaccinations as required based on the child's age as per the ACIP recommended schedule. Correction Required: A health report shall include a review of the child's immunized status according to recommendations of the ACIP. The facility shall implement dismissal policies in accordance with the Department of Health regulation in 28 Pa. Code § 27.77 (relating to immunization requirements for children in childcare group settings). Child #3 and Child #4 must be dismissed from care by close of business 10/29/25 and may only return to care when the immunization record is updated or when a parent provides a written, signed exemption letter. |
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Provider Response: (Contact the State Licensing Office for more information.) The updated form was submitted by the parent the next day. We will conduct monthly audits to ensure all children's immunizations have been submitted in an acceptable time frame in accordance with required immunizations and scheduling. |
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| 2025-10-27 | Renewal | 3270.151(c)(3) - Exam communicable disease | Compliant - Finalized |
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Regulation: 3270.151(c)(3) Description: Exam communicable disease Noncompliance Area: The file for Staff #1 contained a Health Assessment that stated they had a communicable disease. There was no accompanying documentation stating the condition and the risk it might pose to other exposed to this individual. Correction Required: An adult health assessment must include an examination for communicable diseases and the results of that examination. |
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Provider Response: (Contact the State Licensing Office for more information.) The staff contacted their PCP and the document was corrected noting that it was an error on the provider's part. |
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| 2025-10-27 | Renewal | 3270.77(a) - No peeling paint or plaster | Compliant - Finalized |
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Regulation: 3270.77(a) Description: No peeling paint or plaster Noncompliance Area: In the Middle Infants Classroom there was peeling paint behind the bookshelf next to the window. In the Middle Toddler Classroom there was peeling paint above the bookshelf beside the window. Correction Required: Peeled or damaged paint or damaged plaster is not permitted on indoor or outdoor surfaces in the child care facility. |
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Provider Response: (Contact the State Licensing Office for more information.) The areas with missing paint were repainted and will be monitored moving forward. |
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| 2025-10-27 | Renewal | 3270.95(a)/3270.95(b) - Devices must be compliant/Director or designated staff person ensure compliance | Compliant - Finalized |
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Regulation: 3270.95(a)/3270.95(b) Description: Devices must be compliant/Director or designated staff person ensure compliance Noncompliance Area: Based on the Fire Detection System Annual Letters, there was a gap in the documentation exceeding 1 year where the smoke detectors were not tested, 6/5/24 and 6/10/25. Correction Required: Fire detection devices or systems must be in compliance with standards established under section 1016(c) of the act (62 P.S. § 1016(c)). The Director or designated staff person who is responsible for compliance with this chapter shall ensure the requirements under subsection (a) are met. |
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Provider Response: (Contact the State Licensing Office for more information.) The fire detection system is monitored by our landlord and property manager. They have been informed of the requirement that these tests must be run annually and not exceed the 1 year requirement. |
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| 2024-10-07 | Renewal | 3270.102(g) - Hazardous toys and equipment | Compliant - Finalized |
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Regulation: 3270.102(g) Description: Hazardous toys and equipment Noncompliance Area: In the Preschool Classroom there was a pillowcase that was ripped on three of the four corners and not in good repair. This pillowcase covered a vinyl pillow. Correction Required: Children's toys and equipment, including furniture and rest equipment, described as hazardous by the United States Consumer Product Safety Commission may not be used by children at the facility and may not be on the premises at the facility. At the time of inspection, the operator shall submit to the Department written affirmation on a form provided by the Department stating that the facility is in compliance with this requirement. |
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Provider Response: (Contact the State Licensing Office for more information.) The pillow case was discarded and will no longer be used. |
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| 2024-10-07 | Renewal | 3270.103 - Small Toys and Objects | Compliant - Finalized |
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Regulation: 3270.103 Description: Small Toys and Objects Noncompliance Area: In the Young Toddler and the Preschool Classroom there were multiple rest mats that were ripped and had exposed foam. These items were accessible to the children in are who are still placing items in their mouths. Correction Required: Toys and objects with a diameter of less than 1 inch, objects with removable parts that have a diameter of less than 1 inch, plastic bags and styrofoam objects may not be accessible to children who are still placing objects in their mouths. |
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Provider Response: (Contact the State Licensing Office for more information.) The mats will be repaired temporarily and new mats will be ordered to replace all mats that are damaged. |
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| 2024-10-07 | Renewal | 3270.111(a) - Written plan | Compliant - Finalized |
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Regulation: 3270.111(a) Description: Written plan Noncompliance Area: The Middle Infants Classroom lacked a written plan of daily activities and routines Correction Required: A written plan of daily activities and routines, including a time for free play shall be established for each group. The plan shall be flexible to accommodate the needs of individual children and the dynamics of the group. |
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Provider Response: (Contact the State Licensing Office for more information.) A written plan was printed and posted in this classroom. |
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| 2024-10-07 | Renewal | 3270.113(a)(1) - Staff assigned to specific children | Compliant - Finalized |
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Regulation: 3270.113(a)(1) Description: Staff assigned to specific children Noncompliance Area: *At approximately 10:30 AM in the Preschool Classroom, Staff #3 identified 5 Preschool Aged children as part of their assigned group. At this time, Staff #4 identified 4 Preschool Aged children as part of their assigned group. Cert Rep observed 10 Preschool Aged children receiving care in the classroom, therefore leaving Child #9 not identified as being in an assigned primary group. Correction Required: *Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises. |
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Provider Response: (Contact the State Licensing Office for more information.) Each teacher will be assigned a group of children along with a Transfer of Care sheet and identification tags. Teachers are required to have the child tags in their possession and are responsible for knowing the names and whereabouts of the children in their care at all times. |
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| 2024-10-07 | Renewal | 3270.113(a)(1) - Staff assigned to specific children | Compliant - Finalized |
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Regulation: 3270.113(a)(1) Description: Staff assigned to specific children Noncompliance Area: **At approximately 10:30 AM in the Preschool Classroom, Staff #3 identified 5 Preschool Aged children as part of their assigned group. At this time, Staff #4 identified 4 Preschool Aged children as part of their assigned group. Cert Rep observed 10 Preschool Aged children receiving care in the classroom, therefore leaving Child #9 not identified as being in an assigned primary group. Correction Required: **The director will conduct random assessments of each classroom at least 3 times per week, at various times of the day, for the next 2 months. During the assessment, the director will ask each staff person in each classroom to identify the children that are in their group, and are therefore, responsible for. The director will document all assessments in a log, including the date, time, staff persons, number and ages of children. The log must first be submitted to the Certification Representative. The completed logs will be made available to DHS representatives upon request. |
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Provider Response: (Contact the State Licensing Office for more information.) The director will conduct random assessments of each classroom at least 3 times per week, at various times of the day, for the next 2 months. During the assessment, the director will ask each staff person in each classroom to identify the children that are in their group, and are therefore responsible for. The director will document all assessments in a log, including the date, time, staff persons, number and ages of children. The log must be submitted to the Certification Representative. The completed logs will be made available to DHS representatives upon request. |
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| 2024-10-07 | Renewal | 3270.124(b)(3) - Parent home/work address, phone | Compliant - Finalized |
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Regulation: 3270.124(b)(3) Description: Parent home/work address, phone Noncompliance Area: The Emergency Contact Forms for Child #1, #3, #5, and #6 lacked the enrolling parents work address and telephone number. Correction Required: Emergency contact information must include the home and work addresses and telephone numbers of the enrolling parent. |
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Provider Response: (Contact the State Licensing Office for more information.) The parents have provided the work address and work phone numbers for each child and that information has been added to their files. |
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| 2024-10-07 | Renewal | 3270.124(b)(6) - Insurance coverage information | Compliant - Finalized |
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Regulation: 3270.124(b)(6) Description: Insurance coverage information Noncompliance Area: The Emergency Contact Form for Child #2 lacked the health insurance coverage policy number for the child. Correction Required: Emergency contact information must include health insurance coverage and policy number for a child under a family policy or Medical Assistance benefits, if applicable. |
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Provider Response: (Contact the State Licensing Office for more information.) The required health insurance coverage policy number was obtained and added to the child's file |
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| 2024-10-07 | Renewal | 3270.124(c) - Each child care space | Compliant - Finalized |
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Regulation: 3270.124(c) Description: Each child care space Noncompliance Area: The Emergency Contact information was not present in the PreK Room for Child #7. The child was present and receiving care in the room. Correction Required: When children are in the facility, emergency contact information shall be present in a child care space for children receiving care in the space. |
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Provider Response: (Contact the State Licensing Office for more information.) The Emergency Contact information was obtained and placed in the Emergency Contact binder for that classroom. |
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| 2024-10-07 | Renewal | 3270.124(e) - Written emergency plan posted | Compliant - Finalized |
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Regulation: 3270.124(e) Description: Written emergency plan posted Noncompliance Area: The Preschool Readiness Classroom lacked a written plan identifying the means of transporting a child to emergency care and staffing provisions in the event of an emergency. Correction Required: A written plan identifying the means of transporting a child to emergency care and staffing provisions in the event of an emergency shall be displayed conspicuously in every child care space and shall accompany a staff person who leaves on an excursion with children. |
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Provider Response: (Contact the State Licensing Office for more information.) A written emergency procedure was printed and placed in the classroom next to the phone. |
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| 2024-10-07 | Renewal | 3270.131(b)(2)/3270.182(1) - Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports | Compliant - Finalized |
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Regulation: 3270.131(b)(2)/3270.182(1) Description: Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports Noncompliance Area: Although the files for Child #4 and #5, preschool aged children, contained Health Reports at the time of the Renewal Inspection, it was observed that the Health Reports for Child #4 and #5 were updated in an interval greater than 12 months. Correction Required: The operator shall require the parent to provide an updated health report at least every 12 months for an older toddler or preschool child. A child's record shall contain initial and subsequent health reports. |
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Provider Response: (Contact the State Licensing Office for more information.) Now and in the future, we will require child files to be updated at least every 12 months for older toddler and preschool children. |
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| 2024-10-07 | Renewal | 3270.166(1) - Written statement | Compliant - Finalized |
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Regulation: 3270.166(1) Description: Written statement Noncompliance Area: The file for Child #8, an infant, lacked a written formula and feeding schedule obtained from the parent. Correction Required: A written statement giving the formula and feeding schedule for an infant shall be obtained from the parent. |
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Provider Response: (Contact the State Licensing Office for more information.) The parent submitted a formula and feeding schedule for the child. |
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| 2024-10-07 | Renewal | 3270.192(2)(iv) - Transcript, diploma and letters | Compliant - Finalized |
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Regulation: 3270.192(2)(iv) Description: Transcript, diploma and letters Noncompliance Area: The file for Staff #1 contained transcripts in a foreign language and therefore their credentials could not be determined. Correction Required: A facility person's record shall include acceptable verification of experience, education or training is a transcript or a diploma or a letter signed by a representative of the experiential, educational or training entity. |
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Provider Response: (Contact the State Licensing Office for more information.) We have reached out to several ocdel approved agencies to obtain a translation of the staff members transcript and will provide documentation once it is obtained. |
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| 2024-10-07 | Renewal | 3270.52 - Mixed Age Level | Compliant - Finalized |
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Regulation: 3270.52 Description: Mixed Age Level Noncompliance Area: At approximately 1:10 PM, the fire alarm in the facility was activated. During the evacuation it was observed that Staff #2 was supervising 8 children including 2 older toddlers and 6 young toddlers. Correction Required: When children are grouped in mixed age levels, the age of the youngest child in the group determines the staff:child ratio and maximum group size in accordance with the requirements in § 3270.51 (relating to similar age level). |
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Provider Response: (Contact the State Licensing Office for more information.) Teachers will not be permitted to leave the building without permission from the Director or Assistant Director to ensure that there are an adequate amount of staff on site at all times to ensure ratio requirements are met. |
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| 2024-10-07 | Renewal | 3270.55(b) - Other staff on premises | Compliant - Finalized |
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Regulation: 3270.55(b) Description: Other staff on premises Noncompliance Area: At approximately 1:10 PM, the fire alarm in the facility was activated. During the evacuation four staff who were on duty but were not providing childcare during naptime were observed reentering the facility premises after leaving the facility premise to purchase lunch. Due to the four staff leaving the premises, it was observed that Staff #2 was left out of ratio during the fire evacuation with 8 children including 2 older toddlers and 6 young toddlers. Correction Required: Staff persons who are on duty but are not providing child care during naptime shall remain in the child care portion of the facility premises. |
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Provider Response: (Contact the State Licensing Office for more information.) Teachers will not be permitted to leave the building without permission from the Director or Assistant Director to ensure that there are an adequate amount of staff on site at all times to ensure ratio requirements are met. |
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| 2024-10-07 | Renewal | 3270.61(h) - Exceeding Capacity | Compliant - Finalized |
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Regulation: 3270.61(h) Description: Exceeding Capacity Noncompliance Area: At approximately 11:00 AM, 9 children were observed receiving care in the Preschool Readiness 2 Classroom space that has a designated maximum capacity of 8. Correction Required: The capacity established for an indoor space may not be exceeded. |
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Provider Response: (Contact the State Licensing Office for more information.) The rosters were evaluated and a child was permanently moved to the Preschool classroom. The Preschool Readiness now has a maximum of 8 children on the roster each day. |
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| 2024-10-07 | Renewal | 3270.74 - Emergency Numbers Posted | Compliant - Finalized |
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Regulation: 3270.74 Description: Emergency Numbers Posted Noncompliance Area: The Preschool Readiness Classroom 3 lacked the telephone numbers of the nearest hospital, police department, fire department, ambulance and poison control center posted by the telephone. Correction Required: The telephone number of the nearest hospital, police department, fire department, ambulance and poison control center shall be posted by each telephone in the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) The telephone numbers of the nearest hospital, police department, fire department, ambulance and poison control center were posted in the classroom. |
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| 2024-10-07 | Renewal | 3270.75(c) - Has all items | Compliant - Finalized |
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Regulation: 3270.75(c) Description: Has all items Noncompliance Area: The first aid kit located in the Preschool Classroom lacked sterile gauze pads. Correction Required: A first-aid kit must contain the following: soap, an assortment of adhesive bandages, sterile gauze pads, tweezers, tape, scissors and disposable, nonporous gloves. |
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Provider Response: (Contact the State Licensing Office for more information.) Gauze was placed in the first aid kit. |
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| 2023-10-17 | Renewal | 3270.106(a) - Clean, age appropriate | Compliant - Finalized |
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Regulation: 3270.106(a) Description: Clean, age appropriate Noncompliance Area: In the Young Toddler Room six mats used for sleeping were observed to not be labeled for the use of a specific child. Correction Required: Individual, clean, age-appropriate rest equipment shall be provided for preschool, toddler and infant children as agreed between the child's parent and the operator. The rest equipment shall be labeled for the use of a specific child and used only by the specified child. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff labeled all of the mats. |
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| 2023-10-17 | Renewal | 3270.113(a) - Supervised at all times | Compliant - Finalized |
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Regulation: 3270.113(a) Description: Supervised at all times Noncompliance Area: *At approximately 10:25am in the Young Infant Room an 11-month-old infant was observed sleeping on a mat on the floor which was located on the outside of an 'L' shaped room divider made up of multiple column post panels, a solid plywood panel, and a see thru panel. Staff person #1 and Staff person #2 were observed to be inside the 'L' shaped room divider and given how they were positioned inside of the divider, the solid plywood panel on the room divider created a visual barrier impeding both staff's ability to adequately supervise the 11-month-old infant who was sleeping on the opposite side of the 'L' shaped room divider. Correction Required: Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. |
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Provider Response: (Contact the State Licensing Office for more information.) Child's mat was placed in an area of the room where both staff had full visibility of the child while they were sleeping. |
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| 2023-10-17 | Renewal | 3270.113(a) - Supervised at all times | Compliant - Finalized |
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Regulation: 3270.113(a) Description: Supervised at all times Noncompliance Area: **At approximately 10:25am in the Young Infant Room an 11-month-old infant was observed sleeping on a mat on the floor which was located on the outside of an 'L' shaped room divider made up of multiple column post panels, a solid plywood panel, and a see thru panel. Staff person #1 and Staff person #2 were observed to be inside the 'L' shaped room divider and given how they were positioned inside of the divider, the solid plywood panel on the room divider created a visual barrier impeding both staff's ability to adequately supervise the 11-month-old infant who was sleeping on the opposite side of the 'L' shaped room divider. Correction Required: The operator will develop a layout of the infant room to include positioning of stationary staff, furniture placement, the divider and movement (if necessary) and rest equipment. This layout must allow for all staff in the room to see, hear, direct and assess each child in the room. |
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Provider Response: (Contact the State Licensing Office for more information.) We will develop a layout of the infant room to address positioning of stationary staff, furniture placement, the divider and movement (if necessary) and rest equipment so that it allows for all staff in the room to see, hear, direct and assess all children. |
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| 2023-10-17 | Renewal | 3270.131(a) - Health information | Compliant - Finalized |
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Regulation: 3270.131(a) Description: Health information Noncompliance Area: The child file for Child #4, contained an initial health report that is dated more than 60 days after initial enrollment. Correction Required: The operator shall require the parent of an enrolled child, including a child, a foster child and a relative of an operator or a facility person, to provide an initial health report no later than 60 days following the first day of attendance at the facility. |
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Provider Response: (Contact the State Licensing Office for more information.) Child #4 has a current health report on file. |
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| 2023-10-17 | Renewal | 3270.131(b)(1) - Infant: updated health report every 6 months | Compliant - Finalized |
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Regulation: 3270.131(b)(1) Description: Infant: updated health report every 6 months Noncompliance Area: The child file for Child #1, who is a young toddler, was observed to contain health reports that were conducted more than 6 months apart; those health report dates are dated 9/16/22 and 8/26/21. The child file for Child #2, who is a young toddler, was observed to contain health reports that were conducted more than 6 months apart; those health report dates are dated 9/21/22 and 2/15/22. Correction Required: The operator shall require the parent to provide an updated health report at least every 6 months for an infant or young toddler. |
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Provider Response: (Contact the State Licensing Office for more information.) Child #1 and Child #2 have a current health report on file. |
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| 2023-10-17 | Renewal | 3270.181(c) - Emergency info/agreement updated 6 mos | Compliant - Finalized |
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Regulation: 3270.181(c) Description: Emergency info/agreement updated 6 mos Noncompliance Area: The child file for Child #3 contained a current financial agreement and emergency contact form that were not reviewed and updated by the parent every 6 months. The dates of review for the financial agreement form were 8/7/23, 1/1/23, 8/8/22, 12/19/21 and for the emergency contact form were 8/6/23, 1/1/23, 8/8/22, 12/19/21. Correction Required: A parent is required to review and update the emergency contact information and the financial agreement at least once in a 6-month period or as soon as there is a change in the information. |
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Provider Response: (Contact the State Licensing Office for more information.) Child #3's emergency contact form and financial agreement are current. |
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| 2023-10-17 | Renewal | 3270.65 - Protective Outlet Covers 5 yrs. or less | Compliant - Finalized |
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Regulation: 3270.65 Description: Protective Outlet Covers 5 yrs. or less Noncompliance Area: In the Preschool Readiness Room an electrical outlet located on the wall in the dress up area was observed to lack one protective cover. In the Preschool Room an electrical outlet on the wall in the block area was observed to lack one protective cover. Correction Required: Protective receptacle covers shall be placed in electrical outlets accessible to children 5 years of age or younger. |
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Provider Response: (Contact the State Licensing Office for more information.) Staff put the plug back into the electoral outlet. |
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| 2023-10-17 | Renewal | 3270.75(c) - Has all items | Compliant - Finalized |
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Regulation: 3270.75(c) Description: Has all items Noncompliance Area: In the Preschool Readiness Room the first-aid kit was observed to lack scissors. Correction Required: A first-aid kit must contain the following: soap, an assortment of adhesive bandages, sterile gauze pads, tweezers, tape, scissors and disposable, nonporous gloves. |
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Provider Response: (Contact the State Licensing Office for more information.) Scissors were placed in the first aid kit. |
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| 2023-06-06 | Complaints- Legal Location | 3270.113(a) - Supervised at all times | Compliant - Finalized |
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Regulation: 3270.113(a) Description: Supervised at all times Noncompliance Area: According to staff statements, on 5/23/23 at approximately 11:00am, as Staff #1 and #2 transitioned their group of 8-9 young toddlers from the outside playground to return inside, Child #1 separated from the group and was eventually observed outside unsupervised and alone for an undetermined amount of time (3-4 minutes). Correction Required: Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. |
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Provider Response: (Contact the State Licensing Office for more information.) Office staff were notified and went out to retrieve the child from the playground and returned child to their classroom. All staff members were re-trained on proper supervision along with proper counting of children when moving from indoor space to outdoor space. Now and in the future all children will be supervised at all times. |
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| 2023-06-06 | Complaints- Legal Location | 3270.113(a)(1) - Staff assigned to specific children | Compliant - Finalized |
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Regulation: 3270.113(a)(1) Description: Staff assigned to specific children Noncompliance Area: According to staff statements, on 5/23/23 at approximately 11:00am, as Staff #1 and #2 transitioned their group of 8-9 young toddlers from the outside playground to return inside, Child #1 separated from the group and was eventually observed outside unsupervised and alone for an undetermined amount of time (3-4 minutes). Correction Required: Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises. |
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Provider Response: (Contact the State Licensing Office for more information.) Office staff were notified and went out to retrieve the child from the playground and returned child to their classroom. All staff members were re-trained on group assignments and the proper use of a tag identification system while caring for children. Now and in the future all children will have an assigned staff member and all children will be supervised at all times. |
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| 2023-06-06 | Complaints- Legal Location | 3270.113(a)(1) - Staff assigned to specific children | Compliant - Finalized |
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Regulation: 3270.113(a)(1) Description: Staff assigned to specific children Noncompliance Area: *According to staff statements, on 5/23/23 at approximately 11:00am, as Staff #1 and #2 transitioned their group of 8-9 young toddlers from the outside playground to return inside, Child #1 separated from the group and was eventually observed outside unsupervised and alone for an undetermined amount of time (3-4 minutes). Correction Required: **Director must arrange for staff to complete the following trainings from Better Kid Care: Infant-Toddler Care: Quality Supervision, Supervision: Counting Children, Supervision: Moving Children, and Supervision: Playground Supervision. Proof of training will be submitted upon completion and may be counted towards annual training hours. Compliance will be verified through an unannounced inspection. |
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Provider Response: (Contact the State Licensing Office for more information.) Office staff were notified and went out to retrieve the child from the playground and returned child to their classroom. Both staff members were asked to take additional training classes. The following classes were completed by staff #1 and staff #2: Supervision: Playground Supervision, Supervision: Counting Children, Supervision: Moving Children and Infant-Toddler Care: Quality Supervision. |
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| 2023-06-06 | Complaints- Legal Location | 3270.51 - Similar Age Level | Compliant - Finalized |
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Regulation: 3270.51 Description: Similar Age Level Noncompliance Area: According to staff statements, on 5/23/23 at approximately 11:00am, as Staff #1 and #2 transitioned their group of 8-9 young toddlers from the outside playground to return inside, Child #1 separated from the group and was eventually observed outside unsupervised and alone for an undetermined amount of time (3-4 minutes). At this time Staff: Child ratio was 0:1. Correction Required: When children are grouped in similar age levels, the following maximum child group sizes and ratios of staff persons apply: Infants 1:4 with a maximum group size of 8; Young toddlers 1:5 with a maximum group size of 10; Older toddlers 1:6 with a maximum group size of 12; Preschool children 1:10 with a maximum group size of 20; Young school-age children 1:12 with a maximum group size of 24; Older school-age children 1:15 with a maximum group size of 30. |
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Provider Response: (Contact the State Licensing Office for more information.) Office staff were notified and went out to retrieve the child from the playground and returned child to their classroom. All staff members were re-trained on proper teacher to child ratios for all age groups. Now and in the future all maximum group sizes and ratios will be maintained at all times by all staff members. |
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| 2022-10-11 | Renewal | 3270.131(b)(1)/3270.182(1) - Infant: updated health report every 6 months/Initial and subsequent health reports | Compliant - Finalized |
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Regulation: 3270.131(b)(1)/3270.182(1) Description: Infant: updated health report every 6 months/Initial and subsequent health reports Noncompliance Area: The child file for Child #1, who was a young toddler at the time, was observed to contain an updated health report dated 9/21/22 which was conducted more than 6 months from the previously dated 7/29/21 health report on file. Correction Required: The operator shall require the parent to provide an updated health report at least every 6 months for an infant or young toddlerA child's record shall contain initial and subsequent health reports. |
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Provider Response: (Contact the State Licensing Office for more information.) The file for Child #1 includes a current health report. |
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| 2022-10-11 | Renewal | 3270.131(b)(2)/3270.182(1) - Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports | Compliant - Finalized |
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Regulation: 3270.131(b)(2)/3270.182(1) Description: Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports Noncompliance Area: The child file for Child #2, who is a preschool aged child, was observed to lack an updated health report; the most recent health report on file is dated 5/27/21. Correction Required: The operator shall require the parent to provide an updated health report at least every 12 months for an older toddler or preschool child.A child's record shall contain initial and subsequent health reports. |
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Provider Response: (Contact the State Licensing Office for more information.) The file for child #2 includes a current health report and a copy of that report has been emailed for verification. |
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| 2022-10-11 | Renewal | 3270.135(a)(3) - Disposable diapers | Compliant - Finalized |
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Regulation: 3270.135(a)(3) Description: Disposable diapers Noncompliance Area: In the Young Toddler room, at approximately 11:20am, a soiled diaper was observed on top of the changing table and had not been immediately discarded into a plastic-lined hands-free covered can. Correction Required: If disposable diapers are provided by a parent or by a facility, a soiled diaper shall be discarded by immediately placing the diaper into a plastic-lined, hands-free covered can. |
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Provider Response: (Contact the State Licensing Office for more information.) The teacher was retrained on diaper changing procedures and reminded of the importance of following each step. |
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| 2022-10-11 | Renewal | 3270.181(c) - Emergency info/agreement updated 6 mos | Compliant - Finalized |
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Regulation: 3270.181(c) Description: Emergency info/agreement updated 6 mos Noncompliance Area: The child file for Child #3 contained a financial agreement form that was not reviewed and updated by the parent at least once in a 6-month period; the dates of the two most recent updates were 8/22/22 and 1/31/20 for the financial agreement Correction Required: A parent is required to review and update the emergency contact information and the financial agreement at least once in a 6-month period or as soon as there is a change in the information. |
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Provider Response: (Contact the State Licensing Office for more information.) The child file for child #3 includes a current financial agreement. |
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| 2022-10-11 | Renewal | 3270.32(a) - Comply with CPSL | Compliant - Finalized |
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Regulation: 3270.32(a) Description: Comply with CPSL Noncompliance Area: The staff file for Staff person #1 contained current mandated reporter training dated 7/21/21 which was not renewed within 60 months from the previously existing mandated reporter certificate dated 1/23/16. Correction Required: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). |
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Provider Response: (Contact the State Licensing Office for more information.) The file for staff person #1 contains a current mandated reporter training. |
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| 2021-10-19 | Renewal | 3270.102(a) - Clean and good repair | Compliant - Finalized |
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Regulation: 3270.102(a) Description: Clean and good repair Noncompliance Area: In the pre-K 1 room, there were multiple sleep mats with tears in multiple areas that exposed the stuffing inside. Correction Required: Toys, play equipment and other indoor and outdoor equipment used by the children shall be clean, in good repair and free from rough edges, sharp corners, pinch and crush points, splinters and exposed bolts. |
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Provider Response: (Contact the State Licensing Office for more information.) The mats were temporarily fixed and new mats were ordered on 10/19/21 and received and placed in the classroom on 10/21/21 and all mats in poor condition were disposed of. |
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| 2021-10-19 | Renewal | 3270.103 - Small Toys and Objects | Compliant - Finalized |
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Regulation: 3270.103 Description: Small Toys and Objects Noncompliance Area: In the middle infant room, there were two sleep mats with tears in multiple areas that exposed the stuffing inside and had small pieces coming apart that were less than 1 inch in diameter and were accessible to children who are still placing objects in their mouths. On the outdoor toddler play space, the poured-in-place surface had multiple areas with loose beads coming apart from the surface that were less than 1 inch in diameter and were accessible to children who are still placing objects in their mouths. Correction Required: Toys and objects with a diameter of less than 1 inch, objects with removable parts that have a diameter of less than 1 inch, plastic bags and styrofoam objects may not be accessible to children who are still placing objects in their mouths. |
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Provider Response: (Contact the State Licensing Office for more information.) The mats were temporarily fixed and new mats were ordered on 10/19/21 and received and placed in the classroom on 10/21/21 and all mats in poor condition were disposed of. The poured-in-place surface on the outdoor toddler play space will be maintained by maintenance staff using a leaf blower to keep the loose beads off of the surface. If the surface cannot be maintained in the winter, then the surface will not be used until it can be replaced. A date in the spring will be scheduled to replace the surface with a new surface. |
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| 2021-10-19 | Renewal | 3270.27(a)(5) - Emergency plan | Compliant - Finalized |
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Regulation: 3270.27(a)(5) Description: Emergency plan Noncompliance Area: The facility's emergency plan lacked a plan that provides for accommodations for infants and toddlers. Correction Required: The facility shall have an emergency plan that provides for accommodations for infants, toddlers, children with disabilities, and children with chronic medical conditions. |
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Provider Response: (Contact the State Licensing Office for more information.) Provisions were added to the emergency plan to provide for accommodations for infants and toddlers. |
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| 2021-10-19 | Renewal | 3270.31(f)/3270.31(f)(10) - Health and Safety Training/Health and Safety Training - Pediatric First Aid and CPR | Compliant - Finalized |
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Regulation: 3270.31(f)/3270.31(f)(10) Description: Health and Safety Training/Health and Safety Training - Pediatric First Aid and CPR Noncompliance Area: The file for staff person #1, with a start date of 1-6-21, had pediatric first-aid and CPR training dated 7-11-21 that was over 90 days after their start date. Correction Required: Staff persons shall complete professional development in the following topics within 90 days of hire: Pediatric first aid and pediatric cardiopulmonary resuscitation. |
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Provider Response: (Contact the State Licensing Office for more information.) The staff person did obtain her pediatric first-aid and CPR training on 7-11-21 (she had to postpone her original training due to illness). |
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