Step By Step Child Care

I don't like writing bad reviews, but this is a must. I am writing this review as a warning to parents.
I should have known this would be a bad fit since the first day. The first day, I walked in and one of the staff was yelling at the kids like it was military school. The next week, another parent took my daughters shoes home, and my daughter was sent home without shoes. No apology. Multiple times my daughter came home with dirty underwear (as if they didn't wipe her butt) and a horrible red rash. Of the next couple of months, my daughter started becoming reluctant of going to school. Came to the point that every time we would leave to go there, she would start crying and saying she didn't like that school. I talked to her main care taker as well as wrote another email to the director of her behavior. There was no response from the director and one of the staff said she would try to help. A month ago they made my daughter eat lunch and spend half the day with a different class, none of which was brought to my knowledge till my daughter kept crying saying she didn't want to go to the 'big side'. I wrote yet another email to the director and she didn't apologize for anything. Just basically said that it was close to her moving. Every time I went to that school, the director was in her office, didn't bother to greet anyone, when I did see her in passing she acted stuck up.
The directors set the tone of their staff, and it reflected horribly here. My daughter isn't the only one who would throw a tantrum in being dropped off either.
When I gave my notice, the directors assistant was there and all she asked was if I was caught up in my payments. No apology or asking if something was wrong. Even wrote an email to the director and nothing... now my daughter goes to a new daycare, one week in and she LOVES it, every time we leave she says she likes it and gives them all hugs.