Five Star Center License
✓ Licensed
Heavenly Haven Child Development Center
Fayetteville, NC
· Cumberland County
3311 ROSEHILL ROAD,
Fayetteville, NC 28311
Quick Facts
Capacity
68 children
Age Range
0 through 12
Transportation
Yes
Subsidized Program
Participates
State Rating
5
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Contact Information
📞 (910) 488-9005
Licensed Five Star Center License
Active License
License Number
26001732
License Holder
HEAVENLY HAVEN CHILD DEVELOPMENT CENTER, INC.
License Issued
Jul 28, 2026
Issued By
North Carolina Department of Health and Human Services
District Office
North Carolina Dept of Health and Human Services - Division of Child Development
Reviews
Claudia
2014-01-23 03:28:04
★ ☆ ☆ ☆ ☆
Worst daycare in Fayetteville. The director and teachers are rude. They neglected my 3 year old son in many ways. Everyday the director had something negative to say about my son. One day they neglected care to my kids. I would never recommend this place to any parent. I came home crying so many nights. I withdrew my kids when my son told me the director hit him in the kitchen. I prayed about the situation and that week I had a teacher call me from the center explaining what they were doing to my son and stressed to me that I need to start doing random checks in the day. I never write reviews but I can t imagine another mother or child go through this. Please stay away from Heavenly Haven Child Development Center on Rosehill Road in Fayetteville.
103 out of 210 think this review is helpful
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About the Provider
Heavenly Haven's philosophy is to provide an enriching day care environment that supports the role of parents with a fun, educational emphasis.. Our goal is to enhance the physical, emotional, and cognitive growth of all of the children we work with through our daily activities and supportive day care environment. We offer children all of the comforts of home that allot for the feeling of warmth, comfort, and a sense of togetherness that many other daycare centers do not provide.
When choosing a day care for your child, you shouldn't settle for anything but the best. We offer the finest service available. Our service is available for children ages 18 months to 5 years old. As we strive to support the upbringing of your child and enhance your own parental practices, we encourage the visitation of parents any time throughout the day.
When choosing a day care for your child, you shouldn't settle for anything but the best. We offer the finest service available. Our service is available for children ages 18 months to 5 years old. As we strive to support the upbringing of your child and enhance your own parental practices, we encourage the visitation of parents any time throughout the day.
Additional Information:
Four Star Center License
Hours of Operation
- Days of Operation Monday–Friday
- Open HoursMon - Fri: 6:00 am - 6:30 pm
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Violations | Rule |
|---|---|---|---|
| 2026-06-17 | Unannounced Inspection | Yes | |
| 2026-06-17 | Violation | 405 | 15A NCAC 18A .2803(c)(2) |
| A child's hands were not washed after each diaper change. In Space #1, a child's hands were not washed after her diaper was changed. When this was brought to the administrator's and teacher's attention, the teacher washed the child's hands. | |||
| 2026-06-17 | Violation | 619 | 15A NCAC 18A .2819(c) |
| Diaper changing surfaces were not cleaned with a detergent solution and disinfected after each use. In Space #1, after a child’s diaper was changed, the diaper changing surface was not cleaned with soapy water and disinfected. When this was brought to the administrator's and teacher's attention, the teacher properly cleaned and disinfected the diaper changing surface. | |||
| 2025-11-18 | Unannounced Inspection | Yes | |
| 2025-11-18 | Violation | 106 | 10A NCAC 09 .0304(a) |
| Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The most recent fire inspection was completed on 10/21/2025. The previous fire inspection was completed on 9/12/2024. | |||
| 2025-11-18 | Violation | 533 | 15A NCAC 18A .2804(d) |
| Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space #1, an unlabeled bottle of prepared formula was stored in the refrigerator. When this was brought to the assistant director's attention, she immediately had the teacher label the bottle with the correct child's name and today's date. | |||
| 2025-05-21 | Unannounced Inspection | Yes | |
| 2025-05-21 | Violation | 858 | .0604(q) |
| Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In the outdoor learning environment, children under the age of three had access to foam bricks. When this was brought to the director's attention, she immediately took the foam bricks out of the outdoor learning environment and placed them in storage. | |||
| 2025-05-21 | Violation | 899 | GS 110-91 |
| The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not completed within 365 days of the previous inspection. The facility's most recent sanitation inspection was completed on 5/13/24. | |||
| 2025-05-01 | Unannounced Inspection | No | |
| 2025-01-16 | Unannounced Inspection | No | 0624-220A |
| 2024-11-26 | Unannounced Inspection | Yes | |
| 2024-11-26 | Violation | 532 | 10A NCAC 09 .0902(b) |
| All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In Space #1, an infant was placed in a crib with a bottle of formula. When this was brought to the teacher's and administrator's attention, the teacher immediately removed the infant and bottle from the crib. | |||
| 2024-11-26 | Violation | 533 | 15A NCAC 18A .2804(d) |
| Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In the refrigerator in Space #1, two bottles were not labeled with a date. When this was brought to the teacher's attention, she stated that the parents forgot to label the bottles, and immediately labeled the bottles with today's date. | |||
| 2024-11-26 | Violation | 858 | .0604(q) |
| Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space #2, plastic bags containing diapers and baby formula were stored in an unlocked cabinet, below five feet from the finished floor. | |||
| 2024-11-26 | Violation | 887 | .0606(g) |
| Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In Space #1, infant sleep checks were not completed since November 15, 2024. When this was brought to the teachers' attention, they documented sleep checks for today. | |||
| 2024-10-17 | Unannounced Inspection | No | 0624-220A |
| 2024-08-23 | Unannounced Inspection | No | 0624-220A |
| 2024-06-26 | Unannounced Inspection | Yes | 0624-220A |
| 2024-06-26 | Violation | 113 | G.S. 110-105.4(a) |
| The center did not report a suspected case of child maltreatment as required by the mandatory duty prescribed in GS 110-105.4(a). Allegations of child maltreatment were not reported to the Division by staff members, including administration. | |||
| 2024-06-26 | Violation | 807 | 10A NCAC 09 .0601(a) |
| A safe indoor and outdoor environment was not provided for the children. On May 9, 2024, a staff member failed to provide a safe environment for a four-year-old child that resulted in injuries. Specifically, the staff member chased the child, tripped the child, and then put her foot on the child's face/neck area. | |||
| 2024-06-26 | Violation | 902 | G.S. 110-91(10) |
| Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On June 18, 2024, a staff member threatened another staff member and used foul language in the presence of children. | |||
| 2024-06-26 | Violation | 904 | .1803(a)(1) |
| Child was handled roughly. On May 9, 2024 a staff member chased a four-year-old child, tripped the child, and then put her foot on the child's face/neck area. It was also determined that the same staff member had roughly handled additional children on at least two other occasions. | |||
| 2024-06-26 | Violation | 1810 | GS 110-105.6(a) |
| There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. | |||
| 2024-05-07 | Unannounced Inspection | Yes | |
| 2024-05-07 | Violation | 496 | .0510(e)(6) |
| Each child under the age of 12 months was not given supervised tummy time positioned on his/her stomach while awake and alert each day. In Space #1, four infants were not offered supervised tummy time when they were alert and awake. Infants were placed in bouncer seats and highchairs with no activities. | |||
| 2024-05-07 | Violation | 871 | 10A NCAC 09 .0606(a) |
| Center staff did not comply with the safe sleep policy. In Space #1, an infant was observed asleep in a crib with a pillow. When I brought this to the teacher's attention, she immediately removed the pillow from the crib. | |||
| 2024-05-07 | Violation | 899 | GS 110-91 |
| The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. A sanitation inspection was not scheduled and obtained annually. The most recent sanitation inspection was completed on May 05, 2023. | |||
| 2023-12-28 | Unannounced Inspection | No | |
| 2023-12-14 | Unannounced Inspection | Yes | |
| 2023-12-14 | Violation | 1756 | 10A NCAC 09 .2818 |
| Enhanced staff/child ratios and group sizes were not met. Rachel Tabron, Teacher, was observed alone in a classroom with 13 children; ages ranging from two years old to four years old. | |||
| 2023-09-19 | Unannounced Inspection | No | 0823-060A |
| 2023-08-09 | Unannounced Inspection | Yes | |
| 2023-08-09 | Violation | 807 | 10A NCAC 09 .0601(a) |
| A safe indoor and outdoor environment was not provided for the children. A verbal altercation occured on August 3, 2023 when a staff member engaged in a verbal altercation with a parent in the presence of children. | |||
| 2023-08-09 | Violation | 902 | G.S. 110-91(10) |
| Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. The children were not cared for in a nurturing manner when the staff member engaged in a verbal altercation with a parent in the presence of the children. | |||
| 2023-06-14 | Unannounced Inspection | No | |
| 2023-01-05 | Unannounced Inspection | Yes | |
| 2023-01-05 | Violation | 106 | 10A NCAC 09 .0304(a) |
| Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection completed on 8/24/2022 was not submitted to DCDEE within one week of the inspection visit. A copy of the fire inspection report was submitted during today's visit. | |||
| 2023-01-05 | Violation | 533 | 15A NCAC 18A .2804(d) |
| Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In Space # 1, two bottles in the refrigerator were not completely labeled with today's date. | |||
| 2023-01-05 | Violation | 807 | 10A NCAC 09 .0601(a) |
| A safe indoor and outdoor environment was not provided for the children. A rectangular hole (21' X 7' X 8') was found under the slide in Outdoor Area # 1. Staff attempted to fill the hole with towels. | |||
| 2023-01-05 | Violation | 811 | .0604(a) |
| Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. In Space # 5, A corroded AA battery was found on a cubby shelf, under 5 feet above the floor. | |||
| 2023-01-05 | Violation | 858 | .0604(q) |
| Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space # 1, a plastic bag was found in an unlocked cabinet, under 5 feet above the floor. In Space # 2, a plastic bag was found on a counter top, under 5 feet above the floor. Gloves and wipe packets were also found on the diaper changing table, under 5 feet above the floor. In Space # 5, a plastic bag was found in a bookbag pocket, stored under 5 feet above the floor. | |||
| 2023-01-05 | Violation | 1897 | .1102(g) |
| The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member, A.M., has a Recognizing and Responding to Suspicions of Child Maltreatment training certificate on file for 10/23/20. Her start date was 9/09/22. The training was completed more than twelve months prior to her start date. | |||
| 2022-02-16 | Unannounced Inspection | Yes | |
| 2022-02-16 | Violation | 1052 | .1103(a) |
| Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff F.A. did not complete the required 20 hours of training. Staff was short 10 hours of training hours. | |||
| 2022-02-16 | Violation | 807 | 10A NCAC 09 .0601(a) |
| A safe indoor and outdoor environment was not provided for the children. Outdoors mold residue was present on stationary equipment. The bottom of the fencing between the two play areas was protruding and accessible to children. | |||
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