Description: Magic Memories was established to provide your child a loving, caring, and stimulating environment. We provide a safe, healthy surrounding, well-balanced meals and a concerned staff, in a warm, trusting, home-like setting. Our mission is to provide the emotional security, self-esteem and social development of the children in our care, with a strong value system of respect, courtesy and love for one another.
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We started with Magic Memories in 2020 and at that point, it was pretty great. I can't knock the lead teachers. They have been solid the whole way through. The director and 'floaters' that often end up taking care of your child in lieu of their actual teacher... not so stellar, to put it kindly.
Let's start at where things took their turn for the worst - my son's teacher was due to go on maternity leave. She was fabulous, incredibly patient, caring... overall the best part of that place. The school knew WELL ahead of time (months) that this was going to happen. Once she was on maternity leave, how ill-prepared they were for it became vividly and undeniably crystal clear. The school uses kangaroo time to keep parents up to date with what's going on in the classrooms. It's a great app that at first was fantastic for its purpose while it got used. Once his teacher went on maternity leave, it gradually devolved into a lottery of whether we'd see updates at all. The pictures we used to get daily became a once a week treat if we were lucky.
I have no issue saying we were paying a hair under $1000 for 3 days a week for a 3 year old. That's not chump change, especially when they'd forced an increase on us as his teacher left, for their service to become significantly worse. Not to mention between extended holidays, in-service days and constant revolving illnesses (they like to boast about their cleaning but jfc we were sick every other week with something new going around) we maybe got to use half to two-thirds of the days we were paying for.
All this was topped by the fact that our son isn't your typical 3 year old. He's pretty smart with problem solving, can read on his own and aloud, and generally is above the kids (and apparently adults) he's around. Rather than them owning that they could not provide the level of service he needs (you know, actually being actively watched and interacted with) the director in particular sided with a minority of her staff that labeled my son as a behavioral problem. She kept shoving us at county intervention for his behavior (opening a door and walking out, wandering, blowing raspberries, typical toddler crap I mean come on) and insisted it was a recurring problem when she had nothing to go on except a couple papers from that day. Tell me you're incompetent without telling me you're incompetent.
It started out well with this place and I maintain that the lead teachers are extremely nice, caring, good people. The rest of the place... is utter tripe.