Four Star Center License
✓ Licensed
Tutor Time Child Care/ Learning Center
Matthews, NC
· Mecklenburg County
2560 PLANTATION CENTER DRIVE,
Matthews, NC 28105
Quick Facts
Capacity
199 children
Age Range
0 through 12
Transportation
Yes
Subsidized Program
Participates
State Rating
4
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Contact Information
📞 (704) 847-3223
Licensed Four Star Center License
Active License
License Number
60002735
License Holder
TUTOR TIME LEARNING CENTERS, LLC
License Issued
Aug 19, 2019
Issued By
North Carolina Department of Health and Human Services
District Office
North Carolina Dept of Health and Human Services - Division of Child Development
Reviews
Mama
2022-11-15 22:51:41
★ ☆ ☆ ☆ ☆
I have used this provider for more than 6 months
Absolutely horrible experience! The teachers abuse the children and the director and upper management do nothing about it. No point in going to state because they don’t do anything either! Not sure what else needs to happen before some real action is taken against this facility and who runs it. It’s truly sad how these other parents don’t know just how toxic this facility is and the environment their children are in. Abusing children, yelling at children, man handling children and scaring children is NOT how you care for children. Truly disturbing.
94 out of 171 think this review is helpful
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About the Provider
Tutor Time offers quality child-care education at more than 200 schools throughout the United States. We are dedicated to fostering educational development, building self-esteem and sparking imagination in a safe and unique environment. Our schools are expertly designed to encourage exploration, dramatic play and problem solving.
Additional Information:
Four Star Center License
Hours of Operation
- Days of Operation Monday–Friday
- Open Hours06:30 AM - 06:30 PM
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Violations | Rule |
|---|---|---|---|
| 2026-05-15 | Unannounced Inspection | Yes | |
| 2026-05-15 | Violation | 714 | .0605(g) |
| Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. One (1) double gate between the JK playground and grassy area had a gap of 6 (six) inches between the two gates and a gap of four (4) inches between the gate and the stationary pole. One (1) gate to the side walk from the JK playground had a gap of four (4) inches from the gate to the stationary pole. | |||
| 2026-05-15 | Violation | 1867 | .0605(k)(1-4) |
| The depth of the loose surfacing was not based on critical height of the equipment. The mulch under all stationary on three (3) play areas was compacted and did not reach the minimum critical height requirements in the fall zones. | |||
| 2026-03-19 | Unannounced Inspection | Yes | 0326-180L |
| 2026-03-19 | Violation | 852 | .0802 (e) |
| Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. On August 19, 2025, an incident report did not include the day and year, the body part injured, medical treatment received and cause of injury. On August 21, 2025, a report did not include medical treatment received, witnesses to the incident, piece of equipment involved, location of incident, and cause of injury. | |||
| 2025-10-09 | Unannounced Inspection | Yes | |
| 2025-10-09 | Violation | 840 | .2820(b) |
| All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. IN Space 9, Febreze, sharp scissors and diaper creams were accessible to children un unlocked drawers. In Space 10, diaper creams, sunscreen and sharp scissors were accessible to children in unlocked drawers. | |||
| 2025-10-09 | Violation | 858 | .0604(q) |
| Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Spaces 4 and 5 plastic on a bowl of fruit was on a divider wall lower than five (5) feet accessible to children. In Space 9, feathers and pom poms in a plastic baggie, and glitter were accessible to children in an unlocked drawer. In Space 10, plastic baggies were accessible to children in an unlocked drawer. | |||
| 2025-09-30 | Unannounced Inspection | No | 0925-234L |
| 2025-09-16 | Unannounced Inspection | No | |
| 2025-08-28 | Unannounced Inspection | No | 0825-308L |
| 2025-08-05 | Unannounced Inspection | Yes | 0725-372L |
| 2025-08-05 | Violation | 401 | 10A NCAC 09 .0806(a) |
| Diapers were not changed whenever they were soiled or wet and/or were changed on a shift basis. One (1) child arriving at approximately 7:45 am was not changed as needed prior to moving from the morning classroom at approximately 9:00 am. | |||
| 2025-08-05 | Violation | 432 | GS 110-91(12);10A NCAC 09 .0509(1) |
| The center did not have developmentally appropriate equipment and materials accessible daily. Staff stated that materials needed to support lesson plans for activities are not available and/or accessible daily. | |||
| 2025-06-24 | Unannounced Inspection | Yes | 0625-044L |
| 2025-06-24 | Violation | 840 | .2820(b) |
| All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In the hallway outside of Space 11 a pest control tent was on the floor with a keep out of reach warning accessible to children. | |||
| 2025-06-17 | Unannounced Inspection | Yes | 0625-044L |
| 2025-06-17 | Violation | 303 | .1801(a)(1-5) |
| Children were not adequately supervised at all times. In Space 10, it was reported that a child with challenging behaviors runs out of the classroom frequently. On at least one occasion, the teacher was unable to leave the classroom to supervise the child. | |||
| 2025-06-17 | Violation | 428 | GS 110-91(12); .0508(a) |
| A current activity plan was not posted for each group of children for reference. In Spaces 3, 4, 9 and 10 lesson plans were observed posted however, teachers did not know the activity for the day and were not implementing the lesson plan. | |||
| 2025-06-17 | Violation | 488 | .0510(e)(3) |
| For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In Space 3, 4 and 9 books were not offered in sufficient quantity. | |||
| 2025-06-17 | Violation | 858 | .0604(q) |
| Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 10, a baggie with spoons was accessible to children on a counter. | |||
| 2025-06-17 | Violation | 902 | G.S. 110-91(10) |
| Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In Space 3 and 4, teachers were heard and observed using inappropriate tones with children. During the staff interviews two (2) teachers confirmed that inappropriate tones are often used in the classrooms serving toddlers. | |||
| 2025-06-17 | Violation | 9995 | |
| A violation was found for which there is no item number In Spaces 3, 4 and 9 correct diapering procedures were not followed.15A NCAC 18A .2819 DIAPERING AND DIAPER CHANGING FACILITIES | |||
| 2025-06-02 | Unannounced Inspection | Yes | |
| 2025-06-02 | Violation | 807 | 10A NCAC 09 .0601(a) |
| A safe indoor and outdoor environment was not provided for the children. In Space 4 and 5 the cabinets laminate was torn. In Space 1 and 11, area rugs were torn and frayed. In Space 10, a pillow was ripped and books were torn. In Space 6, a plastic carpet mat was torn with sharp areas accessible to children. | |||
| 2025-06-02 | Violation | 891 | 10A NCAC 09 .0606(a)(1-8) |
| The safe sleep policy did not contain the required information. The center safe sleep policy was not customized by checking the boxes that applied to the procedures or policies specific to the center. | |||
| 2025-06-02 | Violation | 1065 | .1102(f) |
| Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One staff member hired 7-3-2023 did not complete ITS-SIDS training. | |||
| 2025-06-02 | Violation | 1867 | .0605(k)(1-4) |
| The depth of the loose surfacing was not based on critical height of the equipment. The mulch under stationary equipment on three (3) outdoor play areas did not meet critical height requirements. The depth measured 3.25 inches or less . | |||
| 2025-06-02 | Violation | 1898 | .1102(a) |
| Staff did not complete the health and safety training within one year of employment. Three (3) staff members did not complete health and safety training within one year of employment. Two (2) staff members completed health and safety training over a year from date of employment. | |||
| 2025-03-20 | Unannounced Inspection | Yes | |
| 2025-03-20 | Violation | 106 | 10A NCAC 09 .0304(a) |
| Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire inspection dated August 16, 2024 was not submitted to DCDEE within one week of the inspection. | |||
| 2025-03-20 | Violation | 807 | 10A NCAC 09 .0601(a) |
| A safe indoor and outdoor environment was not provided for the children. In Spaces 4, 5, 6 and 7 cabinets are peeling. | |||
| 2025-03-20 | Violation | 858 | .0604(q) |
| Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 6 a plastic bag for diapers was in a diaper bag accessible to children. In Space 7 a baggie with pacifiers was stored in a unlocked cubby drawer and a small bead in a teacher incentive was on a hook accessible to children. In Space 4, plastic baggies containing clothing were in a unlocked cubby accessible to children. In Space 9, construction paper wrapped in plastic and an easily opened sensory tube containing small beads was on top of a cubby less than five (5) feet accessible to children. | |||
| 2025-03-20 | Violation | 1811 | .0604(u);.0302(d)(8) |
| Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A shelter in place or lockdown drill was not conducted at least every three months. The August, 2024 drill was not completed. | |||
| 2025-03-06 | Unannounced Inspection | No | 0325-056A |
| 2025-03-03 | Unannounced Inspection | Yes | 0225-174L |
| 2025-03-03 | Violation | 125 | 10A NCAC 09 .0302(d)(4) |
| Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. Departure time for one (1) child was not documented at the time of departure February 13, 2025. | |||
| 2024-08-01 | Announced Inspection | No | |
| 2024-06-18 | Unannounced Inspection | Yes | |
| 2024-06-18 | Violation | 428 | GS 110-91(12); .0508(a) |
| A current activity plan was not posted for each group of children for reference. In space #10, the activity plan posted was dated for the week of June 3, 2024. | |||
| 2024-06-18 | Violation | 539 | .2508(e)(1-5) |
| When screen time was provided to school-aged children, it was not offered as a free-choice activity; not used to meet a developmental goal; was not limited to 30 minutes per day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In space #3, the school age children were observed participating in screen time. The screen time was not listed on the activity plan and there was no screen time log. | |||
| 2024-06-18 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In spaces #2, #3, #5, #6, #8, #9, and #10, paint was peeling from walls in several places. | |||
| 2024-06-18 | Violation | 802 | .1003(b) |
| Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. Safe arrival and departure procedures were not posted. | |||
| 2024-06-18 | Violation | 841 | 15A NCAC 18A .2820(d) |
| Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #2, a bottle of Benadryl was stored in an unlocked cabinet. In space #5 and #11, diaper creams and ointments were located in a drawer less than five feet above the floor. These items are required to be stored at least five feet above the floor. | |||
| 2024-06-18 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member's First Aid was completed via Distance Learning. | |||
| 2024-06-18 | Violation | 1049 | .1102(d) |
| All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member's CPR was completed via Distance Learning. | |||
| 2024-06-18 | Violation | 1867 | .0605(k)(1-4) |
| The depth of the loose surfacing was not based on critical height of the equipment. Mulch measured on all four playgrounds did not measure at least six inches in depth. The mulch measured one inches to five inches in the fall zones. | |||
| 2023-11-20 | Unannounced Inspection | Yes | |
| 2023-11-20 | Violation | 618 | 15A NCAC 18A .2819(b) |
| Diaper changing surfaces were not kept free of storage. In spaces #5, #6, #9, items such as paperwork, art supplies, etc. were being stored on the diaper changing tables. | |||
| 2023-11-20 | Violation | 841 | 15A NCAC 18A .2820(d) |
| Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #9, the drawer where diaper creams are stored was not locked. The drawer was also less than five feet above the finished floor. | |||
| 2023-11-20 | Violation | 1032 | 10A NCAC 09 .0701(a) |
| Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One new staff member with a hire date of August 7, 2023 did not have a medical report on file. | |||
| 2023-11-20 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member's First Aid expired September 9, 2023. One new staff member did not complete First Aid training within 90 days of hire date. One staff member's First Aid was not completed by an approved organization. | |||
| 2023-11-20 | Violation | 1049 | .1102(d) |
| All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member's CPR expired September 9, 2023. One new staff member did not complete CPR training within 90 days of hire date. One staff member's CPR was not completed by an approved organization. | |||
| 2023-11-20 | Violation | 1811 | .0604(u);.0302(d)(8) |
| Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter-in-place or lockdown drill was conducted on March 1, 2023. | |||
| 2023-09-20 | Unannounced Inspection | No | 0822-160A |
| 2023-06-29 | Unannounced Inspection | Yes | |
| 2023-06-29 | Violation | 1034 | .0701(a) |
| All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Four (4) staff (D.D., J.W.M., B.D., and S.M.) did not have a completed health questionnaire on file. | |||
| 2023-06-29 | Violation | 1882 | .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) |
| Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. A child (E.G.) in Space 4., cream expired May 2022, and a child is Space 5., (L.C.) cream expired June 8, 2023. | |||
| 2023-06-13 | Unannounced Inspection | No | |
| 2023-05-05 | Unannounced Inspection | No | |
| 2023-04-19 | Unannounced Inspection | Yes | |
| 2023-04-19 | Violation | 1033 | .0701(a) |
| On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One (1) staff's (C.P.) did not provider results indicating they were free of active TB; negative results were not on file. | |||
| 2023-04-19 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff's (M.C.) First Aid expired March 2023. | |||
| 2023-04-19 | Violation | 1049 | .1102(d) |
| All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff's (M.C.) CPR expired March 2023. | |||
| 2023-04-19 | Violation | 1882 | .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) |
| Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Two (2) children in Space 4., R.R., and H.W. did not have permission to administer for diapering cream; one (1) child in Space 5., M.B. did not have permission to administer diapering cream. Children in Space 5. permission expired: J.H., E.G., J.L.; expired in Space 6., L.C. | |||
| 2023-03-31 | Unannounced Inspection | No | |
| 2023-02-06 | Unannounced Inspection | No | |
| 2022-11-21 | Unannounced Inspection | No | |
| 2022-10-04 | Unannounced Inspection | No | |
| 2022-09-29 | Unannounced Inspection | No | |
| 2022-08-31 | Unannounced Inspection | Yes | |
| 2022-08-31 | Violation | 904 | .1803(a)(1) |
| Child was handled roughly. On August 26, 2022, a staff member, handled a child, age 20 months, in a rough manner, on two separate occasions, within a fifteen minute period of time. During the first incident, the staff member moved the child in an abrupt manner and shook the child. The second incident, the staff member, grabbed the child by the arm and lifted the child off of the ground to carry the child across the room. | |||
| 2022-08-31 | Violation | 1810 | GS 110-105.6(a) |
| There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficiant information to determine child maltreatment. | |||
| 2022-08-05 | Unannounced Inspection | Yes | |
| 2022-08-05 | Violation | 807 | 10A NCAC 09 .0601(a) |
| A safe indoor and outdoor environment was not provided for the children. There are timbers on the infant/toddler/two's playground that are rotted, and long pieces of the timbers were sharp and could be pulled off, causing a hazard. | |||
| 2022-08-05 | Violation | 1867 | .0605(k)(1-4) |
| The depth of the loose surfacing was not based on critical height of the equipment. On the infant playground the mulch measures less than 2 inches under the swings. | |||
| 2022-07-07 | Unannounced Inspection | Yes | |
| 2022-07-07 | Violation | 528 | 10A NCAC 09 .0901(b) |
| Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. The menu that was posted stated that cinnamon rolls would be served for breakfast. Children were observed eating cereal. | |||
| 2022-07-07 | Violation | 533 | 15A NCAC 18A .2804(d) |
| Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. There were several sippy comes without names and dates in the refrigerator . | |||
| 2022-07-07 | Violation | 540 | 10A NCAC 09 .0902(a) |
| An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence)One (1) infant in space #5 did not have a feeding schedule posted. | |||
| 2022-07-07 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean and in good repair. In space #5, 9, and 10 the wall had peeling paint. In space #5 the laminate on the drew is peeling. | |||
| 2022-07-07 | Violation | 807 | 10A NCAC 09 .0601(a) |
| A safe indoor and outdoor environment was not provided for the children. There are timbers on the infant/toddler/two's playground that are rotted, and long pieces of the timbers were sharp and could be pulled off, causing a hazard. | |||
| 2022-07-07 | Violation | 1032 | 10A NCAC 09 .0701(a) |
| Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member started employment on 12.20.21, she did not get a medical exam until 1.7.22. | |||
| 2022-07-07 | Violation | 1065 | .1102(f) |
| Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. A staff member working the in the infant room date of employment was 5.3.22, she does not have IT-SIDS training. | |||
| 2022-07-07 | Violation | 1867 | .0605(k)(1-4) |
| The depth of the loose surfacing was not based on critical height of the equipment. On the infant playground the mulch measures less than 2 inches under the swings. | |||
| 2022-07-06 | Unannounced Inspection | No | |
| 2022-05-10 | Unannounced Inspection | Yes | |
| 2022-05-10 | Violation | 872 | 0.1803 |
| The discipline policy was not followed. On April 20, 2022, two staff members left a three-year-old child in supervised time-out for over twenty-five minutes. The facility's discipline policy specifies children should have short periods of supervised time-out. | |||
| 2022-05-10 | Violation | 904 | .1803(a)(1) |
| Child was handled roughly. On April 6, 2022, a staff member grabbed a three-year-old child roughly by the arm. | |||
| 2022-05-10 | Violation | 1877 | .1803(a)(10) |
| A child was restrained as a form of discipline and the child's safety or the safety of others was not at risk. On April 20, 2022, a staff member disciplined a three year old child by placing them in a chair for timeout. The staff member then placed their legs on the outside of the chair to restrict the child's movement. | |||
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