Description: NAOS DBA HEART KIDS ACADEMY is a Child Care Center in GLENDALE AZ, with a maximum capacity of 146 children. This child care center helps with children in the age range of Infant; Ones; Twos; Three to Five; . The provider does not participate in a subsidized child care program.
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| Inspection # | Inspection Date | Inspection Type | Status |
|---|---|---|---|
| INSP-0167371 | 2026-01-29 | Compliance (Annual) | Complete |
| Initial Comments: The following deficiencies were observed at the time of the Compliance Inspection conducted on 1/29/2026 and are subject to changes pending programmatic review. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. BCCL staff emailed the Empower Self-Evaluation link to the Provider. The Notice Of Inspection Rights was provided to the licensee at the time of the inspection. The fingerprint clearance cards for 3 of 3 staff members were verified to be valid through the DPS website at the time of the inspection. During the exit interview, the following items were discussed but are not limited to: *Stool and rug cleanliness *Capacity posted | |||
| INSP-0164506 | 2025-12-09 | Complaint | Complete |
| Initial Comments: The purpose of the inspection was to conduct a complaint investigation. A full inspection was not conducted at this time. The following deficiencies were observed at the time of complaint #00151203 investigation conducted on 12/9/2025 and are subject to changes pending programmatic review. A Written Plan of Correction will not be accepted at this time. The Notice Of Inspection Rights was provided to the licensee at the time of the inspection. *Complaint was a Self-Report Ratios observed were: Infants: 1:4 1-year-old children: 3:9 2-year-old children: 2:8 3 and 4-year-old children: 2:17 4 adn 5-year-old children: 1:13 There were 4 staff interviewed during this investigation. Documentation observed were staff statements and rosters. Upon completion of the complaint investigation #00151203, it was determined from observation, interview and documentation, that the allegation was substantiated. | |||
| INSP-0158504 | 2025-08-25 | Complaint | Complete |
| Initial Comments: The purpose of the inspection was to conduct a complaint investigation. A full inspection was not conducted at this time. There were no deficiencies observed at the time of complaint #00141311 investigation conducted on 8/25/2025 and are subject to changes pending programmatic review. Ratios observed were: Infants: 2:4 1-year-old children: 2:3 and 2:6 2 and 3-year-old children: 1:5 4 and 5-year-old children: 2:10 and 2:8 There were 4 staff interviewed during this investigation. There was 5 staff file reviewed during this investigation. Compliance Officer contacted the complainant via phone on 8/25/2025. Documentation observed rosters, 2 children's files, facility emails, and incident reports. Upon completion of the complaint investigation #00141311, it was determined from observation, interview and documentation, that 2 of 2 allegations lacked sufficient evidence and were unable to be substantiated. | |||
| INSP-0052541 | 2025-01-30 | Compliance (Annual) | Complete |
| Initial Comments: The following deficiencies were observed at the time of the Compliance Inspection conducted on 1/30/2025 and are subject to changes pending programmatic review. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. The Emergency Disaster Contact form was completed at the time of the inspection. The Empower Self-Evaluation was completed at the time of the inspection. The Notice Of Inspection Rights was provided to the licensee at the time of the inspection. The fingerprint clearance cards for 5 of 5 staff members were verified to be valid through the DPS website at the time of the inspection. During the exit interview, the following items were discussed but are not limited to: *Fingerprint card requirements *New hire onboarding (start dates) *Annual training hours *Medication policies Compliance Officer: Elizabeth Enriquez | |||
| INSP-0051967 | 2025-01-14 | Complaint | Complete |
| Initial Comments: The purpose of the inspection was to conduct a complaint investigation. A full inspection was not conducted at this time. The following deficiency was observed at the time of complaint #00095528 investigation conducted on 1/14/2025 and are subject to changes pending programmatic review. Ratios observed were: Infants: 2:7 1-year-old children: 2:6 1/2-year-old children: 2:9 2/3-year-old children: 2:10 3/4-year-old children: 2:16 4/5-year-old children: 3:18 There were 3 staff interviewed during this investigation. There were 3 staff files reviewed during this investigation. Compliance Officer contacted the complainant via phone on 1/9/2025. Documentation observed were rosters. Upon completion of the complaint investigation #00095528, it was determined from observation, interview and documentation, that the allegation lacked sufficient evidence to be substantiated. Compliance Officer #1: Elizabeth Enriquez Compliance Officer #2: Tara Farrell | |||
| INSP-0044181 | 2024-05-20 | Complaint | Complete |
| Initial Comments: The purpose of the inspection was to conduct a Complaint investigation 84234 on 5.20.2024. A full inspection was not conducted at this time. Please submit the Plan of Corrections via the LMS portal within 10 days. Ratios observed were as follows: Infants 3:7 1's 2:8 1's & 2's 1:6 2's & 3's 2:8 3's & 4's 2:6 4's 1:6 There were 7 staff interviewed during this investigation. There was 1 staff file reviewed during this investigation. The staff's fingerprint clearance card reviewed was valid via a DPS website search. Others interviewed: The complainant. Upon completion of Complaint investigation 84234 it was determined from documentation and interviews that the allegation was substantiated. The following deficiencies were observed and are subject to changes pending programmatic review. The following was discussed and not limited to: 1. Children must be seated at a table while eating. 2. Documenting specific concerns and not general statements. 3. Requirements of contacting DPS and/or the local law enforcement agency regarding allegations of child abuse. Compliance Officer #1 is Tricia Tartaglio Compliance Officer #2 is Jennifer Flicker | |||
| INSP-0037548 | 2024-02-05 | Compliance (Annual) | Complete |
| Initial Comments: The following deficiencies were observed at the time of the Compliance Inspection conducted on 2/5/2024, and are subject to changes pending programmatic review. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. The Emergency Disaster Contact form was completed at the time of the inspection. The Empower Self-Evaluation was completed at the time of the inspection. The DES Contact form was completed at the time of the inspection. The fingerprint clearance cards for 4 of 4 staff members were verified to be valid through the DPS website at the time of the inspection. Compliance Officer: Elizabeth Enriquez | |||
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I’ve been sending my 4 month-old son to Heart Kids Academy for a month now. I have been nothing short of impressed with everyone employed at this wonderful daycare. Due to Coronavirus, each family member gets temperature checks upon arrival and whoever performs these checks is always kind and makes conversation. After I check my child in, we walk to the Infant Room, where Ms. Denise is there to lovingly care for the babies! She is sweet, patient, reassuring, and helps the babies make cute crafts for special holidays. Each time I drop my son off, I feel at peace knowing he is safe and well loved. It’s such an amazing gift to feel such peace!