Smiling Faces Learning Center
Quick Facts
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This provider appeared in previous licensing records but was not found in our most recent state data update.
Reviews
This place is terrible. Do not allow your child to attend this daycare
My 3 year old son whom has special needs has received a lot of hands on tender loving care along with special instructions to follow directions. He is in the midst of becoming verbal vs. nonverbal in order to get his needs met. He has flourished tremendously since coming to this facility for almost a year. His father, grandfather, godmother, speech therapists, and others have noticed the huge progress in the milestones he has reached attending this learning center. His social interaction now is off the charts compared to him just wanting to be in his own world. Thanks Mrs. Brooks for treating our babies like you would treat your own!
My son has attended Smiling Faces for the last two years. They have a wonderful facility and a very kind staff. My son is entering kindergarten and is very prepared and I owe that to this wonderful center. Thank you Ms. Brooks!
MY 2 YEAR OLD DAUGHTER HAS BEEN ATTENDING THIS CENTER FOR FIVE WEEKS. I CHOOSE THIS CENTER BECAUSE MRS.BROOKS SOUNDS LIKE A NICE LADY OVER THE PHONE ITS ALL A FAKE. WE PICKED OUR TODDLER UP YESTERDAY SHE HAS HER REAL HAIR BRAIDED STRAIGHT BACK HER HAIR IS LONG SOMEONE SNATCHED HER BRAID FROM THE SCALP AND IT IS BALD IN THAT AREA. NO ONE CALLED ME I HAD TO CALL THEM AND BRING IT TO THERE ATTENTION. WHEN I WENT TO CENTER TO SHOW THEM MRS. BROOKS CALLED THE TEACHER THE TEACHER STATED THAT SHE NOTICED IT BUT FORGOT TO TELL MRS BROOKS. THEY ARE FRAUDS WHEN WE TRYED TO SEE CAMERA, MRS. BROOKS ACTED LIKE SHE DID NOT KNOW HOW TO WORK IT. WE CALLED THE POLICE THE OFFICER WAS ABLE TO GET THE CAMERA TO WORK WE NEVER SAW OUR CHILD ON CAMERA FOR ONE HOUR AND SHE WAS DROPPED OFF AT 6AM. I AM SO PISSED THIS PLACE HAS BEEN ABUSING AND MISTREATING MY TODDLER AND WE NEVER KNEW UNTIL SOMEONE WAS ANGRY ENOUGH TO SNATCH HER BRAID OUT HER SCALP. BEWARE PEOPLE MRS. BROOKS IS NOT WHO SHE SEEMS TO BE THE PLACE IN A FRAUD AND I WILL NOT STOP UNTIL THEY ARE CLOSED DOWN BEFORE THEY DO THIS TO ANOTHER SCHILD
I used this daycare for my granddaughter and if Linda Brooks still runs this center you would definitely want to take your child to her she is the BEST I have ever seen with children she helped my granddaughter flourish into the beautiful young lady she is today will always have a special place in my heart for this wonderful lady
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About the Provider
Hours of Operation
- Monday 6:00 AM - 6:30 PM
- Tuesday 6:00 AM - 6:30 PM
- Wednesday 6:00 AM - 6:30 PM
- Thursday 6:00 AM - 6:30 PM
- Friday 6:00 AM - 6:30 PM
- Saturday Closed
- Sunday Closed
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Regulations | Status |
|---|---|---|---|
| 2022-03-22 | Complaint | 13A.16.08.01A(2)(a) | Corrected |
| Findings: Director brought the wrong child to the Lobby to meet Parent wearing her child's coat. Parent alleged Parent waited 15min before child was escorted to Lobby and then an additional 15 before given child's belongs. | |||
| 2022-03-22 | Monitoring | ||
| Findings: No Noncompliances Found | |||
| 2022-02-02 | Complaint | 13A.16.03.05C | Open |
| Findings: No evidence of Notarized Release for Van Diver. | |||
| 2022-02-02 | Complaint | 13A.16.03.04C | Open |
| Findings: 1 child EM card is not updated. | |||
| 2022-02-02 | Complaint | 13A.16.07.01 | Corrected |
| Findings: Staff member left 2 year old child outside for about 10 minutes. A man walking by heard child screaming and crying. The man hopped the fence to retrieve the child. The staff member was terminated. | |||
| 2022-02-02 | Complaint | 13A.16.08.01A(2)(b) | Corrected |
| Findings: Staff member left 2 year old child outside for about 10 minutes. A man walking by heard child screaming and crying. The man hopped the fence to retrieve the child. The staff member was terminated. | |||
| 2021-09-10 | Complaint | 13A.16.08.01A(2)(a) | Corrected |
| Findings: Complaint investigation was conducted this date by Licensing Specialist. Caller reported that two children in the Pre K class were fighting the girl threw a toy at the boy and the boy hit the girl back with his toy. The children were not injured. The Director spoke with both children about their behavior. A second incident occurred that same day involving the same little girl. Center failed to stop fighting behavior the same girl hit another girl because the girl said that her shoes were ugly. | |||
| 2021-04-01 | Mandatory Review | ||
| Findings: No Noncompliances Found | |||
| 2020-12-09 | Full | ||
| Findings: No Noncompliances Found | |||
| 2019-07-23 | Complaint | 13A.16.08.01A(2)(a) | Corrected |
| Findings: Complaint investigated on July 23, 2019. On July 23, 2019, 2 boys were playing and it got out of control. One boy hit the other a little harder and was sent to the office by one of the other parents that was passing by the classroom. The teacher instructed the parent to take the child to the office. The parent was not the parent of the child took to the office. Allegedly the parent scratched the child on the arm. | |||
| 2019-07-23 | Complaint | 13A.16.08.01A(2)(b) | Corrected |
| Findings: Complaint investigated on July 23, 2019 . LS spoke with the Aide in the school age room who witness the boys hitting one another. The Aide told LS that the teacher was talking to a parent who did not have a child in the school age classroom. The teacher broke up the fight. The aide said that the parent told the Teacher I know that little boy he is bad. The Aide said this in front of the child. A few of the child's classmates heard what was being said by the parent and the Teacher and the aide told LS that she heard it as well. The Aide said that the boy became angry and started mouthing off to the Teacher. The Aide told LS that she could not hear what they were saying it appeared that they were arguing. The Teacher finally told the boy go the office. The Aide told LS the boy would not go to the office. The Aide said the Teacher and the parent walked the boy out of the classroom. The Aide told LS that after they walked out of the door and down the hallway and that was all that she saw. | |||
| 2019-07-23 | Complaint | 13A.16.08.01B(1) | Corrected |
| Findings: Complaint investigated on July 23, 2019. The teacher instructed the parent to take the child to the office. The parent was not the parent of the child she took to the office. Allegedly the parent scratched the child on the arm. The Aide told LS that the Teacher and the parent were grabbing the child' arms trying to take the child to the office. | |||
| 2019-07-23 | Complaint | 13A.16.08.01B(2) | Corrected |
| Findings: Complaint investigated 23, 2019. The teacher instructed the parent to take the child to the office. The parent was not the parent of the child she took to the office. The child did not want to go the office . The Aide told LS that the Teacher and the parent grabbed the child by his arms attempting to take the child to the office. The parent allegedly dug her nails into child's arm, causing scratch marks on child arms. | |||
| 2019-07-11 | Complaint | 13A.16.05.04 | Corrected |
| Findings: Complaint investigated this day by Licensing Specialist (LS), Pamela Reynolds. On July 10, 2019 complaint alleged that center had a flood and facility smells like mold. Also stated that a staff person poked her child and admitted to it. Director, told LS that a small area in the hallway flooded, which occurred on Monday, July 8, 2019. LS observed a faint odor of mold. LS spoke with the owner of the facility, he said he would get someone to pull up the carpet and treat the area. Owner thinks that a clogged gutter caused the problem. The school age room is the affected area in the basement, repairs are to be completed by tomorrow, June 12, 2019. Director told LS that the school age children will be on a field trip all day on today. LS will return on tomorrow to observe that the repairs have been done. LS conducted follow up inspection on Friday July 12, 2019 LS observed that the carpet had been replaced with vinyl flooring and the smell was gone in the basement. | |||
| 2019-06-24 | Mandatory Review | ||
| Findings: No Noncompliances Found | |||
| 2019-06-13 | Complaint | 13A.16.03.06A(1) | Corrected |
| Findings: A caller stated that their child received a busted lip while in care. The caller only became aware once they read the incident report when arriving home. The caller also noticed that child had a bruise on their chest and a fresh scratch on the l. The Caller requested to view the video and was told that they must get permission from the owner before they can allow the viewing of the video. Also Director stated that she prefers the staff not to communicate to the parents and they should just focus on the children. Director Told LS she has one staff member who is an aide who was hired in July that she has not submitted paper work for. | |||
| 2019-06-13 | Complaint | 13A.16.03.06D(1) | Corrected |
| Findings: Parent was not notified of small cut on child's lip. Staff applied wet paper towel to lip an incident report was given . Director stated that staff was unaware that child had any bruises. Director stated to LS that staff did not take off child's shirt. | |||
| 2019-06-13 | Complaint | 13A.16.03.07A | Corrected |
| Findings: General Manager told LS and CPS worker that General Manager placed child on a cot in the office where child took a nap. LS explained that the office is not an approved area for children. | |||
| 2019-06-13 | Complaint | 13A.16.08.01A(2)(b) | Corrected |
| Findings: Complaint investigation conducted by LS. Staff reports child was running up and down the class room throwing himself on the floor child fell and cut his lip on the plastic part of the blue divider. LS informed Director that any time a child hurts themselves at a center, the center is at fault. It the staff responsibility to be aware of the students individual needs an to be able to wart off potential mishaps in the classroom. | |||
| 2018-11-07 | Complaint | 13A.16.05.01A(3) | Corrected |
| Findings: Inspection conducted this date LS observed rodent dropping and water bugs: located kitchen, near fridge and down stairs bathrooms. | |||
| 2018-11-07 | Complaint | 13A.16.05.11A | Corrected |
| Findings: LS observed mice dropping and water bugs in bathroom, kitchen and fridge. | |||
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Providers in ZIP Code 20748
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