Promise Learning Academy
Quick Facts
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Reviews
When my son started we absolutely loved it. When the new director took over it took a turn for the worst. My son would come home with bruises and scratches. When I asked the director she told me my son was at the BOTTOM of three kids getting beat up. No report no call. This happen two separate times. Do not recommend.
I wish there was a 0 star rating. My child attended here 1 day. When we picked her up she was bawling because she was so thirsty and hungry. She said she asked for a drink and they wouldn't give her one. This tiny little 3 year old guzzled an entire bottle of water upon getting in our car. She said the grownups were mean and talked too loud (yelled). After dropping her off the next day I had a bad feeling and left work at 10 to go pick her up. I got there as they were eating lunch, rather early, at about 10:40. The raw carrots were so big and thick no toddler in there could possibly bite into them, there was a piece of wheat bread folded over (if there was something inside I couldn't see it and it must have been tiny) and a cup of milk. My daughter has a milk protein allergy. I specified this in her paperwork and with the director. They said no problem. They were giving her milk all day long the day before. She tried it, knew she shouldn't have it, and got a bad stomach ache from the one drink she took. Had nothing else to drink the rest of the day because they kept giving her exactly what she shouldn't have. When I walked in one of the workers was yelling at the kids to get in the cafeteria and completely changed her tune and demeanor when she saw me. To top all of this off, they turned me over to collections. Never contacted me for payment of the day and 1 hour she was there. Never called or mailed anything. Just turned me over to collections for a measly $120 (weekly fee) which dropped my score from an 806 to a 660 in the middle of me refinancing my house. I am so livid right now. Pay extra to go elsewhere. I found a wonderful facility a few weeks after this, I thank God for them!
My child attends PLA and has since birth. Wonderful staff, great christian atmosphere!
The center is very clean and inviting. The staff are wonderful!
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About the Provider
Hours of Operation
- Monday6:00 AM - 6:00 PM
- Tuesday6:00 AM - 6:00 PM
- Wednesday6:00 AM - 6:00 PM
- Thursday6:00 AM - 6:00 PM
- Friday6:00 AM - 6:00 PM
- Saturday Closed
- Sunday Closed
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type/Purpose | Corrections |
|---|---|---|
| 2026-07-28 | Periodic Full Inspection |
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| Description: No non-compliances observed (36 of 36 requirements met) | ||
| 2026-05-04 | Follow Up Partial Inspection |
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| Description: No non-compliances observed (7 of 7 requirements met) | ||
| 2026-04-15 | Complaint Partial Inspection |
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| Description: No non-compliances observed (5 of 5 requirements met) | ||
| 2026-03-26 | Complaint Full Inspection |
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| Description: No non-compliances observed (36 of 36 requirements met) | ||
| 2026-03-25 | 340:110-3-296(b)(2)(C)(i) Substantiated Complaints |
Plan: Upon becoming aware of the serious non-compliance, the previous director immediately self-reported the incident to our DHS licensing specialist after being notified by the parents. The staff member involved was immediately removed from the infant classroom and informed that she would not be returning to the infant room indefinitely. To prevent future occurrences, a staff meeting was held on May 21, 2026, to review all DHS safe sleep requirements and safe sleep protocol with all staff members. Expectations for compliance were clearly communicated, and staff were given the opportunity to ask questions regarding proper procedures. Additionally, safe sleep reminder signs have been posted above every crib in both infant classrooms to provide continuous visual reminders of required safe sleep practices. As the new Director, I conduct routine checks throughout the day in all infant classrooms to ensure safe sleep practices are being consistently followed. During these checks, l verify that all infants are placed on their backs to sleep, cribs remain free of prohibited items, and staff are adhering to all DHS safe sleep requirements. I will continue ongoing monitoring of infant classrooms and provide additional training as needed to ensure all safe sleep policies and procedures are consistently followed and maintained in compliance with DHS regulations. |
| Description: 1.) *SERIOUS* Rest Time: Personnel placed an infant on its belly in the crib. | ||
| 2025-12-23 | Periodic Full Inspection |
|
| Description: Licensing observed a personnel employed over 90 days and does not have CPR/FA training. | ||
| 2025-08-25 | Periodic Full Inspection |
|
| Description: No non-compliances observed (36 of 36 requirements met) | ||
| 2025-04-28 | Periodic Full Inspection |
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| Description: No non-compliances observed (36 of 36 requirements met) | ||
| 2024-12-12 | Periodic Full Inspection |
|
| Description: No non-compliances observed (36 of 36 requirements met) | ||
| 2024-08-29 | Periodic Full Inspection |
|
| Description: No non-compliances observed (36 of 36 requirements met) | ||
| 2024-06-11 | Complaint Partial Inspection |
|
| Description: No non-compliances observed (5 of 5 requirements met) | ||
| 2024-06-06 | STARS Partial Inspection |
|
| Description: No non-compliances observed (4 of 4 requirements met) | ||
| 2024-04-24 | Periodic Full Inspection |
|
| Description: Licensing observed programs last fire inspection conducted on 6/15/21. | ||
| 2024-04-24 | Periodic Full Inspection |
|
| Description: Licensing observed a classroom that is divided up into 2 classroom's with the front side containing (5) one-year-old's and the back side containing (1) one-year old. One-year-old's in that classroom are still in diapers and there is not a sink in the classroom. | ||
| 2024-04-24 | Periodic Full Inspection |
|
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Description: Licensing observed programs last fire inspection conducted on 6/15/21. Licensing observed a classroom that is divided up into 2 classroom's with the front side containing (5) one-year-old's and the back side containing (1) one-year old. One-year-old's in that classroom are still in diapers and there is not a sink in the classroom. |
||
| 2023-11-16 | Follow Up Partial Inspection |
|
| Description: No non-compliances observed (3 of 3 requirements met) | ||
| 2023-11-01 | Periodic Full Inspection |
|
| Description: No non-compliances observed (6 of 6 requirements met) | ||
| 2023-10-20 | Complaint Partial Inspection |
|
| Description: No non-compliances observed (3 of 3 requirements met) | ||
| 2023-10-12 | 340:110-3-295(h) Substantiated Complaints |
Plan: We will make sure that all the children in the center will have a medication forms for diaper cream with parent signature. In the future we will make sure that we will get the permission forms before administrating diaper cream. |
| Description: Additional Non-Compliance Found During Investigation: 5.) Medication- parent permission is obtained prior to administrating diaper cream. | ||
| 2023-09-20 | Follow Up Partial Inspection |
|
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Description: Licensing observed that last fire inspection was due on 6/15/2021. Program could not provide documentation of a current fire inspection. Licensing called State Fire Marshall and last record on file is 6/15/2021. Licensing could not get ahold of Newcastle Fire Department. Licensing observed central detection system was tagged and inspected on 6/6/21 by Guardian Security System. Licensing observed personnel, MKi, employed since 3/16/23 without ELCCT. |
||
| 2023-09-19 | Periodic Full Inspection |
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Description: (Serious) Licensing observed 3 personnel that did not have a submitted (background check) criminal history review to OBI. Licensing observed 1 of the 3 personnel did not have fingerprints submitted to identgo. (Serious) Licensing observed 1 staff with an incomplete background. Submitted incomplete to program on 9/6/2023. (Serious) Licensing observed personnel, MK, in infant room without having verification of Safe-Sleep. Licensing observed personnel, MKi, without ELCCT. Licensing observed that last fire inspection was due on 6/15/2021. Program could not provide documentation of a current fire inspection. Licensing called State Fire Marshall and last record on file is 6/15/2021. Licensing could not get ahold of Newcastle Fire Department. Licensing observed central detection system was tagged and inspected on 6/6/21 by Guardian Security System. Licensing observed that physical environment checklist was due on July 25, 2023. Director did not have an update physical environment checklist. |
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| 2023-08-15 | Other Full Inspection |
|
| Description: No non-compliances observed | ||
If you are a provider and believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.
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