Description: Welcome to The Children’s Courtyard educational daycare here in Concord, NC! My name is Kristen and I am the center director. We offer Infant Care, Toddler programs, Preschool and other early education options, including School-Age care.
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable, but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns, as the provider may have already addressed some or all issues. Reports can also be verified with your local daycare licensing office.
| Date | Type | Violations | Rule |
|---|---|---|---|
| 2023-08-21 | Unannounced Inspection | Yes | |
| 2023-08-21 | Violation | 705 | .0601(c) |
| Equipment and furnishings were not sturdy, stable and free of hazards. On the preschool playground, the steps and platform on the climbing equipment, the car, and the ramp have chipping/peeling brown paint and it is splintering in places. There is a hole where the green turf and blue pour in surfacing meet. | |||
| 2023-07-18 | Unannounced Inspection | No | |
| 2023-07-12 | Announced Inspection | No | |
| 2023-07-06 | Unannounced Inspection | Yes | |
| 2023-07-06 | Violation | 428 | GS 110-91(12); .0508(a) |
| A current activity plan was not posted for each group of children for reference. In space 12, the activity plan was dated 6/26/23. | |||
| 2023-07-06 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean and in good repair. In space 8, there is missing paint, and the sheet rock is down to the metal support on the window ledge. There are places in the wall where paint is missing, and it is down to the sheet rock. In space 9, there is missing paint, and it is down to the metal support on the window ledge. | |||
| 2023-07-06 | Violation | 705 | .0601(c) |
| Equipment and furnishings were not sturdy, stable and free of hazards. On the toddler playground, the treehouse area has chipping/peeling brown paint and it is splintering in places. On the preschool playground, the steps and platform on the climbing equipment, the car, and the ramp have chipping/peeling brown paint and it is splintering in places. There is a hole where the green turf and blue pour in surfacing meet. On the school age playground, there is a broken wooden step with exposed screws. | |||
| 2023-07-06 | Violation | 840 | .2820(b) |
| All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space 15, there was an aerosol can of white rain cozy linen spray in an unlocked drawer accessible to children. | |||
| 2023-07-06 | Violation | 847 | 10A NCAC 09 .0803(4)(6-9) |
| Parent's medication authorization did not include required information. In space 5, the medication form for Aquaphor did not include all required information and the Aquaphor expired in 2020. | |||
| 2023-07-06 | Violation | 858 | .0604(q) |
| Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In space 14, latex gloves were laying on the diaper changing table accessible to children. | |||
| 2023-07-06 | Violation | 859 | .0605(q) |
| Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. There was not record of a playground inspection in June 2023. | |||
| 2023-07-06 | Violation | 902 | G.S. 110-91(10) |
| Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. While in space 15, we heard a staff in space 16 in a raised voice and harsh tone say “stop talking back to me” to the children. | |||
| 2023-07-06 | Violation | 1032 | 10A NCAC 09 .0701(a) |
| Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff did not have a medical on file prior to employment. | |||
| 2023-07-06 | Violation | 1033 | .0701(a) |
| On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff did not have a TB test prior to employment. | |||
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Communication: disrespectful; non responsive; lack of leadership; unprofessional
-parents always having to call in or inquire themselves about things never communicated such as child having a new teacher, video in class not being accessible, heat in child's class not working, or any changes.
-not always or consistently responding in message system Brightwheel and going days without responding or simply not responding at all or following protocols in which Brightwheel is used for
-rude behavior and unprofessional communication from management, primarily the SEM
-the SEM went 8 months until I left, not speaking to parent; turning her back when being spoken to or looking away and holding her head down. She also dismissed herself from the office every time the parent entered her presence or front office after the Regional director visited the center to attempt to rectify her issue
-Director never provided resolution to many problems and dismissed many concerns over the year with excuses. Some examples of response are
1. Asking parent if she had an issue with SEM's child who attended the school in which the parent had no contact with for over a year nor would parent ever have an issue with a 2 year old. This was another absurd deterrence of the director to avoid handling the SEM's personal issues. Never took action
2. My child's 2 year old teacher threatened me outside of my home in regards to the school stating over and over that "if You call up to the school or message the school one more time, You gon' see what happens to you and I advise you remove your daughter from my class." Parent called director and regional director immediately and no response from regional director and spoke to director of school and her only response was "I guess we both just had a bad Friday." Nothing else was ever said or done by director in regards to this incident or any other incidents to this day. I removed child from the school the following week after schools covid closing and still nothing from any level of management whatsoever.
-Regional director visited the school to attempt to resolve SEMs personal issue, but got nowhere and was never resolved. She was also unable to enforce effective leadership from the director
-not handling things in a professional and ethical manner
-my child obtained a bacteria infection after I continuously asked teacher and director if she could be wiped once after she potties throughout day. I requested this for two weeks and it was ignored, refused, and looked over(minimized). My child came home with several urine stains in her panties daily and stated that she itched frequently. I made requests and informed school. Still nothing. After two weeks my child came home with urine smell in panties, a rash on her butt, and crying stating that she is itching and it hurts. I sent videos of the occurences to director immediately and called child's doctor. The next day she visited doctor and there was a bacteria infection and this is what I wanted the school to avoid in the daycares' negligence. Doctor stated that it indeed came from urine getting on bottom and urine sitting in panties throughout the day. Still no response from school or upper management regarding that issue or any other issues including the threat received from teacher as soon as I returned home from the doctors visit with my child.
I simply want to share a few of many incidents I experienced while at this four star daycare children's courtyard that was definitely not performing at a four star level. I just want parents to be aware and informed that what may be presented is not what is. If they are challenged or called on anything you will definitely see. I never did anything wrong and only showed kindness and support in any way I could. I hope this helps someone. I have found a great school that provides superb care and great education for my child beyond expectations and definitely adhere to what they advertise as well!
Thank you