THE CHILDREN'S COURTYARD #3212
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Contact Information
📞 (704) 455-2533Reviews
Communication: disrespectful; non responsive; lack of leadership; unprofessional
-parents always having to call in or inquire themselves about things never communicated such as child having a new teacher, video in class not being accessible, heat in child's class not working, or any changes.
-not always or consistently responding in message system Brightwheel and going days without responding or simply not responding at all or following protocols in which Brightwheel is used for
-rude behavior and unprofessional communication from management, primarily the SEM
-the SEM went 8 months until I left, not speaking to parent; turning her back when being spoken to or looking away and holding her head down. She also dismissed herself from the office every time the parent entered her presence or front office after the Regional director visited the center to attempt to rectify her issue
-Director never provided resolution to many problems and dismissed many concerns over the year with excuses. Some examples of response are
1. Asking parent if she had an issue with SEM's child who attended the school in which the parent had no contact with for over a year nor would parent ever have an issue with a 2 year old. This was another absurd deterrence of the director to avoid handling the SEM's personal issues. Never took action
2. My child's 2 year old teacher threatened me outside of my home in regards to the school stating over and over that "if You call up to the school or message the school one more time, You gon' see what happens to you and I advise you remove your daughter from my class." Parent called director and regional director immediately and no response from regional director and spoke to director of school and her only response was "I guess we both just had a bad Friday." Nothing else was ever said or done by director in regards to this incident or any other incidents to this day. I removed child from the school the following week after schools covid closing and still nothing from any level of management whatsoever.
-Regional director visited the school to attempt to resolve SEMs personal issue, but got nowhere and was never resolved. She was also unable to enforce effective leadership from the director
-not handling things in a professional and ethical manner
-my child obtained a bacteria infection after I continuously asked teacher and director if she could be wiped once after she potties throughout day. I requested this for two weeks and it was ignored, refused, and looked over(minimized). My child came home with several urine stains in her panties daily and stated that she itched frequently. I made requests and informed school. Still nothing. After two weeks my child came home with urine smell in panties, a rash on her butt, and crying stating that she is itching and it hurts. I sent videos of the occurences to director immediately and called child's doctor. The next day she visited doctor and there was a bacteria infection and this is what I wanted the school to avoid in the daycares' negligence. Doctor stated that it indeed came from urine getting on bottom and urine sitting in panties throughout the day. Still no response from school or upper management regarding that issue or any other issues including the threat received from teacher as soon as I returned home from the doctors visit with my child.
I simply want to share a few of many incidents I experienced while at this four star daycare children's courtyard that was definitely not performing at a four star level. I just want parents to be aware and informed that what may be presented is not what is. If they are challenged or called on anything you will definitely see. I never did anything wrong and only showed kindness and support in any way I could. I hope this helps someone. I have found a great school that provides superb care and great education for my child beyond expectations and definitely adhere to what they advertise as well!
Thank you
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About the Provider
Hours of Operation
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday Closed
- Sunday Closed
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Violations | Rule |
|---|---|---|---|
| 2026-07-15 | Unannounced Inspection | No | |
| 2026-07-01 | Unannounced Inspection | No | 0626-334L |
| 2026-06-17 | Unannounced Inspection | No | |
| 2026-05-29 | Unannounced Inspection | No | 0526-299L |
| 2026-05-21 | Unannounced Inspection | Yes | 0526-265L |
| 2026-05-21 | Unannounced Inspection | No | 0526-299L |
| 2026-05-21 | Violation | 513 | 0.0903 |
| Children were not provided a meal or snack a minimum of every four hours. On May 7, 2026, breakfast was served at 8:30am, lunch was not served until between 1:30pm and 1:45pm. | |||
| 2026-05-21 | Violation | 606 | 15A NCAC 18A .2818(b) & (d) |
| Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. Staff stated on they have not had paper towels available in the center. | |||
| 2026-05-21 | Violation | 1756 | 10A NCAC 09 .2818 |
| Enhanced staff/child ratios and group sizes were not met. On May 15, 2026, there were 20 children two years of age with two staff. The maximum group size for two year old children is eighteen. | |||
| 2026-05-21 | Violation | 1844 | .0713(a)(2) |
| The staff/child ratio for the youngest child was not maintained when children of all ages were cared for together in groups for the first and last operating hour of the day. There was a six year old child placed in a room with two year old children outside of the first or last operating hour of the day. | |||
| 2026-05-13 | Unannounced Inspection | Yes | |
| 2026-05-13 | Violation | 428 | GS 110-91(12); .0508(a) |
| A current activity plan was not posted for each group of children for reference. In Space 108B there was not a current activity plan posted. | |||
| 2026-05-13 | Violation | 533 | 15A NCAC 18A .2804(d) |
| Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. IN Spaces 108B, 115, and 120 there were cups which did not include the date or child's name. | |||
| 2026-05-13 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Spaces 117 and 119, there is visible markings and paint peeling which has exposed the drywall. | |||
| 2026-05-13 | Violation | 721 | G.S. 110-91(6); .0601(b) |
| All equipment and furnishings were not in good repair. The fence separating the toddler and preschool playground is cracked and has sharp edges. The fencing on the gate is falling off. | |||
| 2026-05-13 | Violation | 805 | .0604(t); .0302(d)(5) |
| Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drill was 2/13/2026. | |||
| 2026-05-13 | Violation | 842 | 10A NCAC 09 .0803(1)(a & b) |
| A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In Space 108B there was not a permission to administer form and the age documented on the medication required physicians instructions. | |||
| 2026-05-13 | Violation | 843 | 10A NCAC 09 .0803(1)(d) |
| A drug or medicine was administered after its expiration date. In space 107A there was an ointment which had expired. | |||
| 2026-05-13 | Violation | 844 | .0803(2)(a) |
| Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 108A, a prescription ointment did not have instructions from a physician or the pharmaceutical label. | |||
| 2026-05-13 | Violation | 1030 | .0302(d)(1)(A) |
| Application for employment and date of birth was not on file for all staff. An employee with a hire date of 12/18/25 did not have an application on file. | |||
| 2026-05-13 | Violation | 1032 | 10A NCAC 09 .0701(a) |
| Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired on 2/4/26 had a medical report which was older than 12 months. An employee hired on 3/9/26 had a medical report dated after the hire date. | |||
| 2026-05-13 | Violation | 1033 | .0701(a) |
| On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. An employee with a hire date of 2/4/26 had a TB skin test result which was older than 12 months. | |||
| 2026-05-13 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Employees with hire dates of 11/17/25 and 11/3/25 did not have a valid First Aid training certification. | |||
| 2026-05-13 | Violation | 1049 | .1102(d) |
| All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Employees with the hire dates of 11/17/25 and 11/3/25 did not have a valid CPR certification on file. | |||
| 2026-05-13 | Violation | 1067 | .1101(a)(b) |
| Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee with a hire date of 4/13/26 had not completed the required orientation within the first two weeks of employment. | |||
| 2026-05-13 | Violation | 1110 | .1002(b) |
| Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The registration for each bus expired on 4/30/26. | |||
| 2026-05-13 | Violation | 1314 | .0802(c)(2) |
| Emergency information did not name child's health care professional. Files for children enrolled on 10/14/25 and 3/9/26 did not include the health care professional of choice. | |||
| 2026-05-13 | Violation | 1321 | GS110-91(1) |
| Medical exam or health assessment record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not contain a medical report. | |||
| 2026-05-13 | Violation | 1323 | 10A NCAC 09 .0302(d)(2) |
| Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not have a record of immunizations. | |||
| 2026-05-13 | Violation | 1811 | .0604(u);.0302(d)(8) |
| Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. There were no documented Shelter-in-place or lockdown drills recorded as required. | |||
| 2026-05-13 | Violation | 1878 | .0803(1)(c ) |
| A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. In Spaces 107A, 108A, and 108B there were ointments with expired permission to administer forms. | |||
| 2026-05-13 | Violation | 1890 | .0701(d) |
| Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Files for five employees did not have the medical information stored separately from the personnel information. | |||
| 2026-05-13 | Violation | 1897 | .1102(g) |
| The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employees hired on 12/16/25, 11/17/25, and 12/18/25 did not have documentation of completing the required Recognizing and Responding to Suspicions of Child Maltreatment. | |||
| 2026-05-13 | Violation | 1908 | .0608(b)(1-6) |
| A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Files for children enrolled on 9/9/24 and 10/28/24 did not have an enrollment date listed on the policy acknowledgement. | |||
| 2026-05-13 | Violation | 1914 | .0802(b)(1-2) |
| The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. The EMC plan needs to be updated as staff changes occur. | |||
| 2026-05-13 | Violation | 1948 | 10A NCAC 09 .2201(i)(1-4) |
| Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19) The Administrative Action issued on 4/29/26 was not displayed as required. | |||
| 2026-05-06 | Unannounced Inspection | Yes | 0426-406L |
| 2026-05-06 | Violation | 1756 | 10A NCAC 09 .2818 |
| Enhanced staff/child ratios and group sizes were not met. On 4/17/26, Twos 1, and Twos 2 classrooms were out of ratio for approximately 10 minutes. Twos 1 class had 12 children and 1 staff (out of ratio by 3 children). Twos 2 class had 10 children and 1 staff (out of ratio by 1 child). On 4/23/26, the director stated that the Toddler 1 class was out of ratio for an unknown amount of time in the morning with 1 teacher and 13 children (out of ratio by 7 children). | |||
| 2026-04-15 | Unannounced Inspection | No | 0426-184L |
| 2026-04-08 | Unannounced Inspection | No | 0326-396L |
| 2026-04-08 | Unannounced Inspection | No | 0326-474L |
| 2026-03-26 | Unannounced Inspection | No | 0326-086L |
| 2026-03-17 | Unannounced Inspection | Yes | 0326-086L |
| 2026-03-17 | Violation | 303 | .1801(a)(1-5) |
| Children were not adequately supervised at all times. On 3/4/26 a staff member found a four year old child left unattended in space 116 while the class was walking down the hallway, transitioning to the playground. | |||
| 2026-03-17 | Violation | 9995 | |
| Children shall not be in the kitchen except when participating in a supervised activity. On 3/4/26 a child from space 116 was walking with their classroom to the playground when the child ran out of line into the kitchen where the door was open. During today's visit I observed the kitchen door open with no staff member present inside. This is a violation of a requirement in 15A NCAC 18A .2808 (e). | |||
| 2026-02-18 | Unannounced Inspection | Yes | 0226-152L |
| 2026-02-18 | Violation | 325 | .1802 |
| Staff did not interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and/or participating in activities with the children. On 2/13/26 a classroom teacher from space 115 used foul language in front of a child while in the hallway. | |||
| 2026-01-13 | Unannounced Inspection | No | 1225-236L |
| 2025-12-30 | Unannounced Inspection | No | 1225-138L |
| 2025-12-18 | Unannounced Inspection | Yes | 1225-138L |
| 2025-12-18 | Violation | 315 | .0713(a)(1) |
| When combining age groups, the staff/child ratios for the youngest child in the group was not maintained for the entire group. On December 10, 2025, a teacher in space 115 was left out of ratio for 25 minutes. The classroom ratio for 3-4 year olds at this facility is 1:10. The teacher had a ratio of 1:13. | |||
| 2025-12-03 | Unannounced Inspection | No | |
| 2025-12-03 | Unannounced Inspection | No | 1125-198L |
| 2025-11-24 | Unannounced Inspection | Yes | 1125-198L |
| 2025-11-24 | Violation | 303 | .1801(a)(1-5) |
| Children were not adequately supervised at all times. On November 12, 2025, a three year old child was left alone in space 119 for an unknown amount of time. | |||
| 2025-11-24 | Violation | 501 | 10A NCAC 09 .0901(a) |
| Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Several menu items throughout the month were missing the required components and did not comply with the Meal Patterns for Children in Child Care Programs. | |||
| 2025-11-24 | Violation | 528 | 10A NCAC 09 .0901(b) |
| Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Prior to several meals being served during the week of November 17, 2025, and on occasion during the weeks prior, food substitution was not recorded on the menu prior to the meal or snack being served. | |||
| 2025-07-03 | Unannounced Inspection | No | 0625-188L |
| 2025-07-03 | Unannounced Inspection | No | 0625-328L |
| 2025-06-26 | Unannounced Inspection | Yes | 0625-188L |
| 2025-06-26 | Violation | 1756 | 10A NCAC 09 .2818 |
| Enhanced staff/child ratios and group sizes were not met. On April 10, 2025 a classroom teacher with four and five year old children in space 117 was left out of ratio for several minutes. | |||
| 2025-06-03 | Unannounced Inspection | No | |
| 2025-05-28 | Unannounced Inspection | No | 0525-164L |
| 2025-05-22 | Unannounced Inspection | No | 0525-164L |
| 2025-03-20 | Unannounced Inspection | No | 0325-170L |
| 2025-03-18 | Unannounced Inspection | Yes | 0325-170L |
| 2025-03-18 | Violation | 303 | .1801(a)(1-5) |
| Children were not adequately supervised at all times. In space 118 a four year old was left unattended in a classroom for several minutes. | |||
| 2024-12-03 | Unannounced Inspection | Yes | |
| 2024-12-03 | Violation | 1445 | .2510(c) |
| All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. A staff member hired on 3/28/23 as the group leader for the school age classroom did not have a current BSAC certificate on file and available for review. | |||
| 2024-12-03 | Violation | 1757 | G.S. 110-90.2(b) & (d) & .2703(e) |
| A valid qualification letter was not on file and available to review at the facility. A staff member hired on 2/16/21 did not have a current criminal qualification letter on file and available for review. | |||
| 2024-12-03 | Violation | 1897 | .1102(g) |
| The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member hired on 5/13/24 did not have a current child maltreatment certificate on file and available for review. | |||
| 2024-10-16 | Unannounced Inspection | No | 1024-161L |
| 2024-07-25 | Unannounced Inspection | No | 0724-002L |
| 2024-07-11 | Unannounced Inspection | Yes | 0724-002L |
| 2024-07-11 | Violation | 1756 | 10A NCAC 09 .2818 |
| Enhanced staff/child ratios and group sizes were not met. I interviewed staff members that stated they have concerns regarding staff child ratio. During staff interviews it was stated that classrooms with children ages 0-12 were being left out of ratio for an extended period of time in the mornings. | |||
| 2024-07-11 | Violation | 1915 | .1403(b)(1-5) |
| Aquatic activities were permitted in hot tubs, spas, saunas or steam rooms, portable wading pools, natural bodies of water, or other unfiltered non disinfected containments of water. Based on staff interviews and a picture posted in the facility, an inflatable splash pad that holds water is being used on Wednesdays during water play. | |||
| 2024-06-25 | Unannounced Inspection | Yes | |
| 2024-06-25 | Violation | 428 | GS 110-91(12); .0508(a) |
| A current activity plan was not posted for each group of children for reference. In space 108 B, a current lesson plan was not posted. | |||
| 2024-06-25 | Violation | 528 | 10A NCAC 09 .0901(b) |
| Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Menu was not updated at point of service. | |||
| 2024-06-25 | Violation | 887 | .0606(g) |
| Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space 108 B, sleep checks were not documented and up to date. | |||
| 2024-06-25 | Violation | 1067 | .1101(a)(b) |
| Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two employees hired on 5/28/24 did not complete orientation within 2 weeks. | |||
| 2024-06-25 | Violation | 1110 | .1002(b) |
| Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. Registration for one of the vehicles was expired. | |||
| 2024-06-25 | Violation | 1329 | .0801(a)(1-7) |
| Application for enrollment did not include all required information. A child's application was missing information. | |||
| 2024-06-25 | Violation | 1811 | .0604(u);.0302(d)(8) |
| Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill had not been completed within 90 days. | |||
| 2024-06-17 | Unannounced Inspection | Yes | 0624-136A |
| 2024-06-17 | Violation | 491 | .0511(b)(1) |
| Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. On June 12, 2024, a staff member did not respond to a five-month-old infant's crying for approximately fifty (50) minutes. | |||
| 2024-06-17 | Violation | 902 | G.S. 110-91(10) |
| Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs.On May 13, 2024, a staff member lifted a ten-month-old infant by one arm and sat the child in a feeding chair. The staff member used inappropriate tone and language when telling the child, “you can do it yourself,” in reference to feeding. The staff member snatched a spoon from the child and continuously tried to feed the child though the child no longer wanted to eat. | |||
| 2024-05-29 | Unannounced Inspection | No | 0524-206L |
| 2024-05-21 | Unannounced Inspection | Yes | 0524-206L |
| 2024-05-21 | Violation | 902 | G.S. 110-91(10) |
| Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member used a toy to swat at a child, making contact a total of four times. | |||
| 2024-04-08 | Announced Inspection | No | |
| 2023-08-21 | Unannounced Inspection | Yes | |
| 2023-08-21 | Violation | 705 | .0601(c) |
| Equipment and furnishings were not sturdy, stable and free of hazards. On the preschool playground, the steps and platform on the climbing equipment, the car, and the ramp have chipping/peeling brown paint and it is splintering in places. There is a hole where the green turf and blue pour in surfacing meet. | |||
| 2023-07-18 | Unannounced Inspection | No | |
| 2023-07-12 | Announced Inspection | No | |
| 2023-07-06 | Unannounced Inspection | Yes | |
| 2023-07-06 | Violation | 428 | GS 110-91(12); .0508(a) |
| A current activity plan was not posted for each group of children for reference. In space 12, the activity plan was dated 6/26/23. | |||
| 2023-07-06 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean and in good repair. In space 8, there is missing paint, and the sheet rock is down to the metal support on the window ledge. There are places in the wall where paint is missing, and it is down to the sheet rock. In space 9, there is missing paint, and it is down to the metal support on the window ledge. | |||
| 2023-07-06 | Violation | 705 | .0601(c) |
| Equipment and furnishings were not sturdy, stable and free of hazards. On the toddler playground, the treehouse area has chipping/peeling brown paint and it is splintering in places. On the preschool playground, the steps and platform on the climbing equipment, the car, and the ramp have chipping/peeling brown paint and it is splintering in places. There is a hole where the green turf and blue pour in surfacing meet. On the school age playground, there is a broken wooden step with exposed screws. | |||
| 2023-07-06 | Violation | 840 | .2820(b) |
| All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space 15, there was an aerosol can of white rain cozy linen spray in an unlocked drawer accessible to children. | |||
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