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Five Star Center License ✓ Licensed

Gateway Academy Mallard Glen

Charlotte, NC · Mecklenburg County
9625 MALLARD GLEN ROAD, Charlotte, NC 28262
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Quick Facts

Capacity
199 children
Age Range
0 through 12
Type of Care
After School, Before School, Before and After School, Daytime, Full-Time, Part-Time
Transportation
Yes
Subsidized Program
Participates
State Rating
5

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✓ Licensed Five Star Center License
Active License
License Number
60002689
License Holder
CADENCE EDUCATION, LLC
License Issued
Jan 17, 2020
Issued By
North Carolina Department of Health and Human Services
District Office
North Carolina Dept of Health and Human Services - Division of Child Development

Reviews

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About the Provider

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Gateway Academy Child Development Center, Mallard is much more than just daycare. We offer infant, preschool and child care programs with a curriculum that prepares every student to thrive in the next step in their life. We provide parents peace of mind by giving children an exceptional education every fun-filled day in a setting as nurturing as home. Before and after school programs also available.

Additional Information:

Five Star Center License

Hours of Operation

  • Monday6:30am - 6:30pm
  • Tuesday6:30am - 6:30pm
  • Wednesday6:30am - 6:30pm
  • Thursday6:30am - 6:30pm
  • Friday6:30am - 6:30pm
  • Saturday Closed
  • Sunday Closed

Inspection/Report History

Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.

Date Type Violations Rule
2026-09-09 Unannounced Inspection No 0926-002L
2026-09-03 Unannounced Inspection Yes 0926-002L
2026-09-03 Unannounced Inspection Yes
2026-09-03 Violation 303 .1801(a)(1-5)
Children were not adequately supervised at all times. On August 27, 2026, two (2) children aged three (3) years old were left alone in the bathroom unsupervised for approximately ten (10) minutes in Space 7. Video review of the incident showed both teachers positioned in the classroom where they were unable maximize their ability to hear or see the children at all times and render immediate assistance if needed. The door to the bathroom was closed. The bathroom was located at the far end of the classroom by the exterior door and teachers were observed on the opposite side of the classroom by the tables where children were being served water. The two (2) children were observed on the video entering the bathroom and teachers were not aware where each child was located and were not aware of the children's activities at all times. One (1) staff member was observed placing cots down in the classroom, and that the other staff member was reported as sitting on a classroom couch using her cell-phone while children drank water.
2026-09-03 Violation 1052 .1103(a)
Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Veteran staff (P.H.) and (M.B.) did not complete the required number of ongoing training hours annually; P.H. did not complete fifteen (15) hours and M.B. did not complete twenty (20) hours; eighteen (18) hours are needed for M.B.
2026-09-03 Violation 1867 .0605(k)(1-4)
The depth of the loose surfacing was not based on critical height of the equipment. Three (3) inches of mulch was the surfacing depth under the monkey bars in the outdoor play area.
2026-07-09 Unannounced Inspection No
2026-07-02 Unannounced Inspection Yes
2026-07-02 Violation 1867 .0605(k)(1-4)
The depth of the loose surfacing was not based on critical height of the equipment. Three (3) inches of mulch was the surfacing depth under the monkey bars in the outdoor play area.
2026-07-02 Violation 1882 .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d)
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Permission to Administer Medication for chronic conditions expired May 2026. A Permission to Administer over-the-counter medication form expired January 15, 2026.
2026-07-02 Violation 542 10 NCAC 09 .0902(a)
The written feeding plan was not modified as the child's needs changed. An infant plan did not have the parent's signature or date.
2026-07-02 Violation 606 15A NCAC 18A .2818(b) & (d)
Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. In space 5 there was no soap or paper towels in the girls bathroom; no soap in space 7 in the boys bathroom.
2026-07-02 Violation 805 .0604(t); .0302(d)(5)
Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not conducted for June 2026.
2026-07-02 Violation 859 .0605(q)
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The playground inspections have not been conducted since November 2025.
2026-07-02 Violation 1048 .1102(c)
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff (B.K) did not complete First Aid training.
2026-07-02 Violation 1049 .1102(d)
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff (B.K) did not complete First CPR training.
2026-07-02 Violation 1052 .1103(a)
Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Veteran staff (P.H.) and (M.B.) did not complete the required number of ongoing training hours annually.
2026-07-02 Violation 1811 .0604(u);.0302(d)(8)
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last shelter-in-place drill was conducted March 16, 2026; drill not conducted in June 2026.
2026-07-02 Violation 1835 .0801(b)
The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Two (2) medication were not on site for a medical emergency that was noted in a Medical Action Plan.
2026-05-11 Unannounced Inspection No 0526-035L
2026-04-07 Unannounced Inspection No 0426-068L
2026-02-12 Unannounced Inspection Yes
2026-02-12 Violation 106 10A NCAC 09 .0304(a)
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The annual fire inspection was due 8/6/25. The inspection was completed on 10/9/25.
2026-02-12 Violation 542 10 NCAC 09 .0902(a)
The written feeding plan was not modified as the child's needs changed. One (1) child under 15 months of age was observed eating table food provided by the center. The posted feeding schedule was not updated to indicate the child could be served table food.
2026-02-12 Violation 620 15A NCAC 18A .2825(a)
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Walls in Spaces 2 - 11 were observed with peeling paint and chipped drywall.
2026-02-12 Violation 811 .0604(a)
Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. Exposed nails were observed on a fence board that was pulled away from the foundation on the preschool playground.
2026-02-12 Violation 840 .2820(b)
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Caulk, spray paint, and a gallon of paint were observed in Space 3. Space 3 was not currently being used to care for children however the room was unlocked and accessible to children. A gallon of paint was observed on the floor outside of the directors office in the foyer.
2026-02-12 Violation 849 .0803(12)
Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. A child's emergency medication in Space 8 was expired and a replacement medication was not provided.
2026-02-12 Violation 1032 10A NCAC 09 .0701(a)
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) employee hired 12/1/25 had a medical statement dated 5/27/24.
2026-02-12 Violation 1033 .0701(a)
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One (1) employee hired 12/1/25 had a TB test result dated 10/30/24.
2026-02-12 Violation 1035 .0701(a)
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One (1) employee hired 8/21/25 did not have emergency information on file.
2026-02-12 Violation 1048 .1102(c)
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. An employee hired 9/17/25 did not complete First Aid training within 90 days of employment.
2026-02-12 Violation 1049 .1102(d)
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. An employee hired 9/17/25 did not complete CPR training within 90 days of employment.
2026-02-12 Violation 1825 .0607(f)
All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. There was no documentation of EPR training at orientation for an employee hired 8/21/25.
2026-02-12 Violation 1882 .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d)
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. One (1) child's medication permission expired on 1/14/26.
2025-07-15 Unannounced Inspection Yes
2025-07-15 Violation 620 15A NCAC 18A .2825(a)
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Walls in classrooms throughout the building were observed chipped and in poor repair.
2025-07-15 Violation 807 10A NCAC 09 .0601(a)
A safe indoor and outdoor environment was not provided for the children. Emergency medication was not taken outdoors with a child in Space 3.
2025-07-15 Violation 841 15A NCAC 18A .2820(d)
Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Refrigerated medication was not stored behind lock and key. The medication was stored in the director's unlocked office. A tube of hydrocortisone was stored on a shelf above five feet in the restroom in Space 6.
2025-07-15 Violation 1805 G.S. 110-90.2 & .2703(r)
A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The center employee roster had not been created in the ABCMS portal.
2025-07-15 Violation 1867 .0605(k)(1-4)
The depth of the loose surfacing was not based on critical height of the equipment. Mulch underneath the climbing structure on the preschool/school-aged playground was less than 6 inches deep.
2025-02-26 Unannounced Inspection Yes
2025-02-26 Violation 533 15A NCAC 18A .2804(d)
Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Two (2) bottles in Space 3 were incorrectly dated. The bottles were dated 2/25/25.
2025-02-26 Violation 840 .2820(b)
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Three (3) five-gallon paint buckets were stored outside on a small play area accessible to children.
2025-02-26 Violation 1034 .0701(a)
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. An employee hired 2/11/25 did not have a completed health questionnaire on file.
2025-02-26 Violation 1035 .0701(a)
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. An employee hired 2/11/25 did not have emergency information on file for review.
2025-01-21 Unannounced Inspection Yes 0125-143L
2025-01-21 Violation 1041 G.S. 110-90.2(b)
Prior to employment a Criminal Background Check was not completed. Two (2) therapists, T. Harris and R. DeLoache, did not complete a Criminal Background Check through the DCDEE's ABCMS system. Each was observed working independently with a child.
2025-01-21 Violation 1757 G.S. 110-90.2(b) & (d) & .2703(e)
A valid qualification letter was not on file and available to review at the facility. Two (2) therapists who observed working independently with a child did not have a CBC qualification letter on file for review.
2024-12-06 Unannounced Inspection Yes 1224-020L
2024-12-06 Violation 841 15A NCAC 18A .2820(d)
Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. A child's Epi pen was stored inside a teacher's bookbag and observed placed on a picnic table accessible to children on the preschool playground.
2024-12-06 Violation 1867 .0605(k)(1-4)
The depth of the loose surfacing was not based on critical height of the equipment. Mulch underneath a climbing structure on the preschool playground measured under 6 inches.
2024-12-06 Violation 1874 .0608(d)(1-4)
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Tow (2) new teachers hired 11/25/24 did not have signed receipt of the center's shaken baby and abusive head trauma policy on file for review.
2024-12-06 Violation 1911 .0802(f)
An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. An incident occured on 11/25/24 that required medical attention. The incident report was not received by the consultant within 7 calendars of the incident.
2024-07-31 Unannounced Inspection Yes
2024-07-31 Violation 620 15A NCAC 18A .2825(a)
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. Walls in classrooms throughout the building were chipped and require repainting.
2024-07-31 Violation 707 .0601(d)
Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. Books were in poor repair in space 7 and in space 9.
2024-07-31 Violation 828 .0604 (m)
Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The air conditioning units in garden area were enclosed in a fence, and the gate was unlocked; air conditioning units were accessible to children.
2024-07-31 Violation 840 .2820(b)
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two (2) opened bags of soil containing fertilizer were stored inside the fence where air conditioners were located and the gate was not locked. Wallflower liquid plug-in air freshener was stored in an unlocked cabinet. A child's diaper bag was stored on a low shelf in Space 1. There were travel sized bottles of Scope inside the bag.
2024-07-31 Violation 841 15A NCAC 18A .2820(d)
Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. A tube of prescription Nystatin was observed stored with diaper creams on an unlocked opened shelf above five (5) feet.
2024-07-31 Violation 892 .0606(b)
The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The safe sleep policy was not posted in Space 2.
2024-07-31 Violation 1034 .0701(a)
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Ten (10) new staff did not have the health questionnaire completed before the first day of employment.
2024-07-31 Violation 1035 .0701(a)
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. There were ten (10) new staff that did not have completed Emergency Information form on file on or before the first day of employment.
2024-07-31 Violation 1045 .1101(a)
New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. The orientation documentation for two (2) new staff did not list dates orientation was received; the forms were incomplete.
2024-07-31 Violation 1320 GS 110-91(1);.0302(d)(2); .0304(g)
Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. A child (W.H.), record did not include medical and immunization records.
2024-07-31 Violation 1321 GS110-91(1)
Medical exam or health assessment record was not on file before or within 30 days after admission. A child (W.H.) did not have a medical exam or health assessment record on file before or within 30 days after admission.
2024-07-31 Violation 1324 .1804(c)
Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. A child (W.H.) signed discipline policy did not include the enrollment date.
2024-07-31 Violation 1908 .0608(b)(1-6)
A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child (C.D.), file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy.
2024-07-31 Violation 1915 .1403(b)(1-5)
Aquatic activities were permitted in hot tubs, spas, saunas or steam rooms, portable wading pools, natural bodies of water, or other unfiltered non disinfected containments of water. There were accessible wading pools on the toddler playground and on the preschool playground.
2024-01-05 Unannounced Inspection No 1223-236L
2024-01-05 Unannounced Inspection No
2023-12-07 Unannounced Inspection Yes 1123-294L
2023-12-07 Violation 540 10A NCAC 09 .0902(a)
An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) The feeding schedule stated that the infant should get food between each bottle. It was not documented the infant was getting the food between bottles.
2023-12-07 Violation 1200 10A NCAC 09 .2805(a)
Facility did not follow written operational policies. The operational policy stated that infant's diapers would be changed at least every two hours and as needed. On two(2) occasions it was not documented that the infant's diaper was not changed within the required 2 hour time frame.
2023-11-29 Unannounced Inspection Yes
2023-11-29 Violation 541 .0902(a)
The written feeding plan did not include the child's name, parent signature, and/or was not dated when received by the center. One (1) feeding schedule that was posted was not signed by the parent.
2023-11-29 Violation 847 10A NCAC 09 .0803(4)(6-9)
Parent's medication authorization did not include required information. In space #11 a medical authorization had expired September 23, 2023.
2023-08-30 Unannounced Inspection Yes
2023-08-30 Violation 620 15A NCAC 18A .2825(a)
All walls and ceilings including doors and windows were not kept clean and in good repair. In space #4 and #5 there is peeling paint and drywall where the baseboard is missing.
2023-08-30 Violation 1867 .0605(k)(1-4)
The depth of the loose surfacing was not based on critical height of the equipment. Mulch measured 1-2 inches around the climbing structures and under the swings on the infant/toddler playground.
2023-08-23 Unannounced Inspection Yes
2023-08-23 Violation 106 10A NCAC 09 .0304(a)
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed August 8, 2022. Repeat violation
2023-08-23 Violation 303 .1801(a)(1-5)
Children were not adequately supervised at all times. On the playground a teacher of children ages 2, 3 and 4, was sitting on a child size chair looking at her phone, not moving about supervising the children.
2023-08-23 Violation 620 15A NCAC 18A .2825(a)
All walls and ceilings including doors and windows were not kept clean and in good repair. In space #4, and 5 there was peeling paint and drywall where a baseboard was missing. In space #8 there were water stains on the ceiling. Repeat violation.
2023-08-23 Violation 808 15A NCAC 18A .2832(a)
The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. There was litter observed on the infant/toddler playground. Repeat violation.
2023-08-23 Violation 859 .0605(q)
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. A playground inspection was not completed in July 2023. An inspection was not completed for August 2023 by the due date of the correction letter. Repeat violation.
2023-08-23 Violation 1325 .1804(b)
Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. One (1) child did not have the enrollment date listed on the discipline policy. Repeat violation
2023-08-23 Violation 1756 10A NCAC 09 .2818
Enhanced staff/child ratios and group sizes were not met. When I arrived on the playground the teacher from Space#7 had 9 (nine) two year old children, 8 (eight) three year old children and 2 (two) four year old children, making the group out of ratio.
2023-08-23 Violation 1867 .0605(k)(1-4)
The depth of the loose surfacing was not based on critical height of the equipment. Mulch measured 1 - 2 inches around the climbing structures and under swings on the infant/toddler playground.
2023-08-09 Unannounced Inspection Yes
2023-08-09 Violation 106 10A NCAC 09 .0304(a)
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was August 8, 2022, no new inspection has been completed.
2023-08-09 Violation 303 .1801(a)(1-5)
Children were not adequately supervised at all times. In space #6 the teacher was laminating shelving labels; the laminator was warm to touch and accessible to the children who were two years of age. The teacher was not moving about the room supervising children and was not able to render assistance to the children. In space #2 there was on one teacher in the classroom with four (4) children under the age of one, and one (1) child who was one year of age. The teacher had her back to the infants and toddlers, not supervising the children, while she was updating feeding schedules and hanging with on the wall.
2023-08-09 Violation 415 GS 110-91(12);.0508(a)
A current schedule was not posted for each group of children for reference. In space 12 there was not schedule posted.
2023-08-09 Violation 533 15A NCAC 18A .2804(d)
Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Three (3) infant bottles in Space 1 were not dated.
2023-08-09 Violation 540 10A NCAC 09 .0902(a)
An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence)In Space #2 the feeding schedules were not posted, they were kept in a folder.
2023-08-09 Violation 542 10 NCAC 09 .0902(a)
The written feeding plan was not modified as the child's needs changed. Infant feeding schedules had not been update since infants were enrolled.
2023-08-09 Violation 601 15A NCAC 18A .2806(j)(2)
Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. In space 1, 2 and 3 the refrigerators had no thermometer.
2023-08-09 Violation 620 15A NCAC 18A .2825(a)
All walls and ceilings including doors and windows were not kept clean and in good repair. In space #3, 6, 7 there was peeling paint on the wall, in space #8 there are water stains on the ceiling.
2023-08-09 Violation 707 .0601(d)
Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. In several of the classrooms puzzle pieces were missing, toy refrigerators were rusted, push toys were missing the parts and are poor repair.
2023-08-09 Violation 807 10A NCAC 09 .0601(a)
A safe indoor and outdoor environment was not provided for the children. In space #6 the teacher was laminating shelving labels; the laminator was warm to touch and accessible to the children who were two years of age.

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