Five Star Center License
✓ Licensed
Bright Horizons At Mallard Creek
Charlotte, NC
· Mecklenburg County
9215 MALLARD CREEK ROAD,
Charlotte, NC 28262
Quick Facts
Capacity
199 children
Age Range
0 through 12
Subsidized Program
Participates
State Rating
5
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Licensed Five Star Center License
Active License
License Number
60004036
License Holder
BRIGHT HORIZONS CHILDREN'S CENTERS, LLC
License Issued
Aug 26, 2021
Issued By
North Carolina Department of Health and Human Services
District Office
North Carolina Dept of Health and Human Services - Division of Child Development
Reviews
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About the Provider
BRIGHT HORIZONS AT MALLARD CREEK is a Five Star Center License in CHARLOTTE NC, with a maximum capacity of 199 children. This child care center helps with children in the age range of 0 through 12. The provider also participates in a subsidized child care program.
Hours of Operation
- Days of Operation Monday–Friday
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Violations | Rule |
|---|---|---|---|
| 2026-09-02 | Unannounced Inspection | Yes | 0826-309L |
| 2026-09-02 | Violation | 1876 | .1803(a)(9) |
| A child was yelled at, shamed, humiliated, frightened, threatened or bullied. On August, 24, 2026, a child two years of age was spat on by a teacher and was close to the child's face while saying to the child "how do you like that"?, "You don't like that do you"?, "You wouldn't want anyone else to do that to you" and "it's not okay to spit". The Teacher's tone was loud enough that two teachers turned around to see what was occurring. | |||
| 2026-01-22 | Unannounced Inspection | Yes | |
| 2026-01-22 | Violation | 1034 | .0701(a) |
| All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One (1) employee did not update her annual health questionnaire upon returning to work after a leave of absence. The form was dated 8/12/24. | |||
| 2026-01-22 | Violation | 1035 | .0701(a) |
| Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One (1) employee did not update her emergency information upon returning to work after a leave of absence. The form was dated 8/12/24. | |||
| 2026-01-22 | Violation | 1824 | .0607(e) |
| The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. The printed EPR plan was last updated/reviewed on 10/25/24. | |||
| 2025-10-14 | Unannounced Inspection | Yes | |
| 2025-10-14 | Violation | 106 | 10A NCAC 09 .0304(a) |
| Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed 8/22/24. | |||
| 2025-10-14 | Violation | 1044 | G.S. 110-90.2(b) & .2703(n)&(o) |
| Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One (1) employee, C. Fraser, had an expired CBC qualification letter. The letter expired on 10/7/25. | |||
| 2025-10-14 | Violation | 1757 | G.S. 110-90.2(b) & (d) & .2703(e) |
| A valid qualification letter was not on file and available to review at the facility. One (1) employee, C. Fraser, did not have a valid qualification letter on file for review. | |||
| 2025-07-09 | Unannounced Inspection | No | 0725-018L |
| 2025-06-18 | Unannounced Inspection | No | |
| 2025-02-05 | Unannounced Inspection | Yes | |
| 2025-02-05 | Violation | 428 | GS 110-91(12); .0508(a) |
| A current activity plan was not posted for each group of children for reference. The posted activity plan in Space 8 was not current. | |||
| 2025-02-05 | Violation | 488 | .0510(e)(3) |
| For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. Two (2) music instruments were observed present in Space 4. There were eleven (11) children enrolled in the classroom and four (4) children present at the time of the observation. | |||
| 2024-06-25 | Unannounced Inspection | Yes | |
| 2024-06-25 | Violation | 536 | 15A NCAC 18A .2804(d) |
| Formula and other beverages which require refrigeration were not identified for each child or properly refrigerated. A prepared nutritional shake that required refrigeration after opening was observed stored on a child's cubby. | |||
| 2024-06-25 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One employee hired 3/4/24 did not complete First Aid training within 90 days of employment. | |||
| 2024-02-22 | Unannounced Inspection | No | 0224-152L |
| 2024-02-09 | Unannounced Inspection | Yes | |
| 2024-02-09 | Violation | 705 | .0601(c) |
| Equipment and furnishings were not sturdy, stable and free of hazards. The bottom of the exterior wall of the gym facing the playground was rusted and peeling away from the foundation. The sharp edges were accessible to children. | |||
| 2024-02-09 | Violation | 824 | GS 110-91(6); .0605((i) |
| Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The fence on the outer edge of the early preschool playground measured below 4 feet. | |||
| 2024-02-09 | Violation | 828 | .0604 (m) |
| Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. The gate to the air conditioning units was not locked. | |||
| 2024-02-09 | Violation | 844 | .0803(2)(a) |
| Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. One (1) child's Epi pen was stored in the original box that did not have the prescription attached. | |||
| 2023-12-05 | Unannounced Inspection | No | 1123-306A |
| 2023-06-14 | Unannounced Inspection | Yes | |
| 2023-06-14 | Violation | 528 | 10A NCAC 09 .0901(b) |
| Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. It was observed that children were eating meatloaf, mixed fruit, mixed vegetables and milk for lunch but the posted menu reflected meatloaf, peaches, mixed vegetables and milk. | |||
| 2023-06-14 | Violation | 540 | 10A NCAC 09 .0902(a) |
| An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. In Space 4 it was observed that one (1) child present under 15 months had transitioned into this class on June 05, 2023 and his infant feeding plan was stored in his cubby and in Space 5 it was observed that four (4) children under 15 months had infant feeding plans present but they were stored in their cubbies. | |||
| 2023-06-14 | Violation | 812 | 10A NCAC 09 .0604(c) |
| Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. It was observed in the lobby that there was one (1) electrical outlet not covered with a safety plug when not in use present and a plugged in electrical power strip with four (4) electrical outlets not covered when not in use was also present. | |||
| 2023-06-14 | Violation | 847 | 10A NCAC 09 .0803(4)(6-9) |
| Parent's medication authorization did not include required information. It was observed In Space 2 that there were three (3) medications present with incomplete medication authorization forms that did not include required information and in Space 11 it was observed that there were five (5) topical or over the counter medications present with incomplete medication authorization forms that did not include required information. . | |||
| 2023-06-14 | Violation | 1792 | .0901(i) |
| Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. In Space 2 it was observed that there was a clear, plastic cup containing a dark colored drink from a fast food restaurant being stored on an open shelf on the wall. It was shared with Ms. Barnat that personal drinks should be stored in cups or bottles with a lid that are not see-through. It is the expectation that all staff model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. | |||
| 2023-02-15 | Unannounced Inspection | Yes | |
| 2023-02-15 | Violation | 106 | 10A NCAC 09 .0304(a) |
| Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The annual fire inspection was not obtained within 12 months after the previous annual inspection. The annual inspection was obtained on September 9, 2022. | |||
| 2023-02-15 | Violation | 614 | 15A NCAC 18A .2821(e) |
| Bed, cribs, playpens, cots or mats were not placed at least 18' apart or separated by partitions when in use. Three cots in space #7 were not separated atleast 18' apart. | |||
| 2023-02-15 | Violation | 721 | G.S. 110-91(6); .0601(b) |
| All equipment and furnishings were not in good repair. The platform on the K-Prep playground was monitored in poor repair. | |||
| 2023-02-15 | Violation | 808 | 15A NCAC 18A .2832(a) |
| The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. There were fallen leaves, standing water in bins and on top of tarps. | |||
| 2023-02-15 | Violation | 852 | .0802 (e) |
| Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. The electronic template used by Bright Horizons didn't meet #12 in child care rule related to prevention of reoccurrence. | |||
| 2023-02-15 | Violation | 892 | .0606(b) |
| The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space #2, an infant room, the center's current safe sleep policy was not posted in a prominent place where parents and caregivers were able to view daily. The center's SIDS policy was posted during the visit. | |||
| 2023-02-15 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two staff (M.C. and C. T.) didn't obtain First Aid training within their first ninety (90) days of employment. | |||
| 2023-02-15 | Violation | 1049 | .1102(d) |
| All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two staff (M.C. and C. T.) didn't obtain CPR within their first ninety (90) days of employment. | |||
| 2023-02-15 | Violation | 1811 | .0604(u);.0302(d)(8) |
| Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last safety drill was completed November 2, 2022. Either drill should have been completed no later than February 2, 2023. | |||
| 2022-02-18 | Unannounced Inspection | Yes | |
| 2022-02-18 | Violation | 705 | .0601(c) |
| Equipment and furnishings were not sturdy, stable and free of hazards. Three gates were monitored with rust, sharp edges and disconnected pieces that could cause entanglement issues. | |||
| 2022-02-18 | Violation | 721 | G.S. 110-91(6); .0601(b) |
| All equipment and furnishings were not in good repair. Square surface tiles were monitored displaced and causing a tripping hazard on yard #1. The path of travel should be resurfaced. | |||
| 2022-02-18 | Violation | 1899 | .1103(b) |
| Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One staff person didn't complete Child Maltreatment Training every five years. | |||
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