Adventure Kids Playcare
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Reviews
Sorry so long, but it gets good .. read on. I would give it NO stars if there was an option. I don't know about the facility as a drop off daycare, but I used them for a birthday party just recently and I came to find out they have the worst management I have encountered in a long time. The facility has numerous activities, machines, play areas and Karoke machine is one of them. Well, the day of the party, it was not working. I asked, did it just break now or what happened? The manager on duty at the time said, no it's been broken since I got hired in March so it could of been broken earlier than that. How can anyone let this machine go this long without fixing it?! I was upset so I didn't feel I should pay for the whole fee if this machine is broken (which is one of the big thing my girls were waiting for). I asked for a small discount and the manager on duty said she has to contact the "general or corporate manager" who by the way was not there or accessible if there was a problem . No answer when she "texted" her. Make a long store short, it took several days to get an answer and then when I did, I responded back and didn't get any more responses until I notified them that i had filed for a dispute with my cc company and the BBB. It has been about three weeks from issue date and she finally answered the email. I have the corresponding emails between myself and management if anyone wants to see them. I would love to show them so everyone can see my case versus their responses and you will what type of management is here. The "corporate" owner never responded which is never an acceptable way to do business. Please read other reviews about this place and if you are going to have a birthday party here, just be prepared that if any machines break, you are out of luck. They do not check if anything is working. They said I should have called and asked about the karoake machine and if I did, they would have checked. what?! I have to call and tell them to do their jobs? Also, another reviewer said on the day of her party, the place was CLOSED. OMG, thank god that did not happen to me. I wanted to contact this lady but didn't see an email address for her.
Aside from this, they didn't have a party before me so the showed up at the place about 30 minutes before my guest were to arrive. I had to haul in and set up all my stuff for the party. Not sure if they cleaned the place the night before or not but they did not clean when they got there. The parent's lounge is a very nice addition to the place but behind the bar/counter .. there were boxes of junk /crafts and it was a mess. They should of had this cleaned prior to the party. I had to ask a staff member to clean up that area. I should not have to do that. There were also a few other areas that were not properly cleaned up .. like in the party room, they still had several baby high chairs against the wall. Uh .. they need to move it in the baby room or closet or something.
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About the Provider
Hours of Operation
- Monday7:30 AM-10:00 PM
- Tuesday7:30 AM-10:00 PM
- Wednesday7:30 AM-10:00 PM
- Thursday7:30 AM-10:00 PM
- Friday7:30 AM-10:00 PM
- Saturday 7:30 AM-10:00 PM
- Sunday Closed
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Providers in ZIP Code 77450
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