Licensed Child Care Center
✓ Licensed
Tender Hearts Learning Center
Dover, DE
· Kent County
1339 SOUTH GOVERNORS AVENUE,
Dover, DE 19904
Quick Facts
Capacity
97 children
Age Range
1 year through 10 years.
Type of Care
School-Age Care Only
Subsidized Program
Does not participate
State Rating
3
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Contact Information
📞 (302) 674-2565
Licensed Licensed Child Care Center
Active License
License Number
491838
Issued By
Delaware Department of Services For Children, Youth And Their Families
Licensor
District Office
State of Delaware, Office of Child Care Licensing
Reviews
Princess Malloy
2022-12-07 15:54:42
★ ★ ★ ★ ★
I have used this provider for more than 6 months
My husband and I have our Nephew enrolled in this learning center. The staff there have been welcoming and accommodating. At the beginning we were nervous about leaving him with complete strangers but the staff made the transition very easy for not only us but our Nephew as well. He loves Daycare NOW, LOL, and we have definitely noticed that he has been learning a lot from Tender Hearts. We like to say Thank you.
78 out of 166 think this review is helpful
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About the Provider
Tender Hearts Learning Center, Inc. serves children ages 6 weeks old through 12 years old (before and after school care). Summer care also provided.
Additional Information:
Financial Arrangements: Child Care Food Program;Purchase of Care;
Hours of Operation
- Monday6:30 AM - 5:30 PM
- Tuesday6:30 AM - 5:30 PM
- Wednesday6:30 AM - 5:30 PM
- Thursday6:30 AM - 5:30 PM
- Friday6:30 AM - 5:30 PM
- Saturday Closed
- Sunday Closed
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Regulation Code | Status |
|---|---|---|---|
| 2026-08-13 | Non Compliance | 30U - Personnel Files | Completed |
| Corrective Action: Ensure staff files are complete. One staff needs letter of eligibility | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
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| 2026-08-13 | Non Compliance | 53U - Outdoor Area | Completed |
| Corrective Action: Ensure fall zones have at least 9 inches of material. Playgrounds need mulch replenished. Ensure gates are self-closing/ self-latching. Gate exiting the playground has broke latch. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2025-08-18 | Non Compliance | 40U - Child Files | Completed |
| Corrective Action: Ensure child files are complete. One child needs blood lead screening and an MAR on file. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2025-08-18 | Non Compliance | 53U - Outdoor Area | Completed |
| Corrective Action: Ensure fall zones extend at least six feet in all directions and has at least nine inches deep of material. The two year old and preschool playgrounds need mulch. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2024-09-04 | Non Compliance | 27U - Ratios, Group Size, and Supervision | Completed |
| Corrective Action: Ensure staff to child ratios and supervision is maintained at all times. Specialist noted two teachers and one aide supervising three classrooms during naptime. | |||
| 2024-09-04 | Non Compliance | 28U - General Qualifications | Completed |
| Corrective Action: Ensure each staff member supervising children have been fingerprinted and deemed eligible before being left alone with children. Specialist noted an aide watching a classroom of children. | |||
| 2024-08-28 | Non Compliance | 27U - Ratios, Group Size, and Supervision | Completed |
| Corrective Action: Ensure interns under the age of 18 are supervised at all times. Specialist noted two underage interns with 10 children on the playground. This was discussed and corrected at the visit when a ECT arrived to the classroom. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Facility Visit |
|||
| 2024-08-28 | Non Compliance | 30U - Personnel Files | Completed |
| Corrective Action: Ensure staff files are complete. One staff needs 2 training hours in Health and Safety. One staff needs an adult health appraisal with TB on OCCL's form. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2024-08-28 | Non Compliance | 40U - Child Files | Completed |
| Corrective Action: Ensure child files are complete. Two children need blood lead screenings. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2024-08-28 | Non Compliance | 49U - Indoor Space | Completed |
| Corrective Action: Ensure air fresheners are not used during child care hours. This was discussed and corrected at visit when the provider took down the air freshener in the lobby area. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Facility Visit |
|||
| 2024-08-28 | Non Compliance | 50U - Kitchen and Food Preparation | Completed |
| Corrective Action: Ensure all food in the kitchen is labeled with the contents and expiration dates. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Facility Visit |
|||
| 2023-08-04 | Non Compliance | 26U - Staffing | Completed |
| Corrective Action: Ensure a teacher or higher is trained in the absence of the administrator and documented in the staff members file. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2023-08-04 | Non Compliance | 28U - General Qualifications | Completed |
| Corrective Action: Ensure a comprehensive background check is completed every five years. Three staff need to complete a five year comprehensive background check. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2023-08-04 | Non Compliance | 30U - Personnel Files | Completed |
| Corrective Action: Ensure staff files are complete. Two staff need job descriptions, one staff needs four reference letters, nine staff need a letter of eligibility on file. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2023-08-04 | Non Compliance | 57U - Equipment | Completed |
| Corrective Action: Ensure enough equipment is available at all times the three-year-old classroom needs music equipment. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Facility Visit |
|||
| 2023-08-04 | Non Compliance | 61U - Diapering and Soiled Clothing | Completed |
| Corrective Action: Ensure a non-porous surface is used. the one and two year old classroom need changing pads. Ensure diapers are disposed of in a foot activated pail for diapers only. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Facility Visit |
|||
| 2023-08-04 | Non Compliance | 76U - Activity Schedule | Completed |
| Corrective Action: Ensure a schedule is posted. The Pre-K classroom had no schedule posted. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2023-08-01 | Non Compliance | 40U - Child Files | Completed |
| Corrective Action: Ensure child files are complete. One child needs a blood lead screening test. One child needs a complete file. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2023-08-01 | Non Compliance | 49U - Indoor Space | Completed |
| Corrective Action: Ensure all trash cans have lids on them at all times. LS observed the Pre-K classroom a lid off a trash can that had food waste and other trash items in it. The bathroom has a trash can with out a lid. Ensure the classroom walls are in good repair. the one and two year old classrooms need paint applied in various areas of the room. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2023-08-01 | Non Compliance | 50U - Kitchen and Food Preparation | Completed |
| Corrective Action: Ensure the refrigerator and freezer maintain proper temperatures. A freezer thermometer read 10 degrees Fahrenheit. A refrigerator read 42 degrees Fahrenheit. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2023-08-01 | Non Compliance | 53U - Outdoor Area | Completed |
| Corrective Action: Ensure fall zones are nine inches in depth for wood chips. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2023-08-01 | Non Compliance | 74U - Lesson Plans | Completed |
| Corrective Action: Ensure the lesson plan must include at least one daily activity for physical, social-emotional, language and literacy, and cognitive development. Allow children to choose to participate with the whole group, part of the group, or independently must be included. Cooking, food exploration, or healthy habits, such as talking about healthy habits or comparing the taste and texture of different foods; science and nature investigation, music and rhythm, multi-sensory play. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2022-08-05 | Non Compliance | 23U - Center Policies-Parent/Guardian Handbook | Completed |
| Corrective Action: Ensure parents are allowed into the building at all times. Staff # stated parents are not allowed in the building due to Covid procedures. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2022-08-05 | Non Compliance | 27U - Ratios, Group Size, and Supervision | Completed |
| Corrective Action: Ensure supervision, and ratios are maintained at all times. Staff #3 was responsible for 14 children ages 3, 4, and 5 from 8:05 am-9:05 am on 8/5/22. Staff #4 was responsible for 12 children ages 1, 2, and 3 from 8:30am-9:05pm on 8/5/22. Staff #6 was observed leaving her classroom to help with lunch leaving eight two-year-old's in the classroom. Staff #9 who is an aide, was observed supervising six one-year-olds alone. This was discussed and corrected when staff #6 and #9 combined their classrooms to ensure proper supervision. LS Smith observed 12 children ages 3 and 4 with one teacher. this was corrected when two children were transferred to another classroom. LS Smith observed an infant in the office with Ms.Sharon, being left alone. This was ddsisscused with Ms.Sharon that although the child is her grandson, he must be in a childcare area and have all necessary paperwork. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Facility Visit |
|||
| 2022-08-05 | Non Compliance | 30U - Personnel Files | Completed |
| Corrective Action: Ensure staff files are complete Staff #1-8 and #11 need updated annual safe sleep, and annual abuse and neglect. Staff # 2, 3, 4,5, and 9 need CPR and First Aid certification. Staff #8 and 9 need medication certification or proof of health and safety training. Staff #7 needs orientation, job description, references, declaration of employment, drug and alcohol statement, health appraisals with TB results, release of employment, and service letter. Staff #9 needs a job description, references, and a service letter. Staff #11 needs a job description, health appraisal with TB results, and a service letter. Staff #8 needs a professional development plan. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2022-08-05 | Non Compliance | 40U - Child Files | Completed |
| Corrective Action: Ensure child files are complete. Child #1-10 need date of enrollment and days/ hours they attend. Child #1, #3, and #4 need lead test results. Child #6 needs an updated health appraisal, immunizations, and lead test results. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2022-08-05 | Non Compliance | 53U - Outdoor Area | Completed |
| Corrective Action: Ensure all exits have self closing and self latching abilities. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2022-08-05 | Non Compliance | 74U - Lesson Plans | Completed |
| Corrective Action: Ensure lesson plans are posted and meet the necessary requirements for OCCL. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2021-08-31 | Non Compliance | 27U - Ratios, Group Size, and Supervision | Completed |
| Corrective Action: Ensure staff-to-child ratios are followed at all times. LS Sommer observed three children walk from the bathroom to the preschool classroom alone. The three-year-old classroom had one staff alone with 11 children. This was corrected when one child was moved to the preschool classroom. A substitute without fingerprinting or eligibility determination was alone with four infants. This was corrrected when the substitute was combined in the preschool classroom with Ms. Farlow and 18 children and an eligible and qualified staff was moved into the infant classroom. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Facility Visit |
|||
| 2021-08-31 | Non Compliance | 28U - General Qualifications | Completed |
| Corrective Action: Ensure all staff, substitutes, and volunteers are fingerprinted prior to employment and determined eligible before being alone with children. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Document |
|||
| 2021-08-31 | Non Compliance | 56U - Sleeping Accommodations and Safe Sleep Environments | Completed |
| Corrective Action: LS Sommer observed an infant asleep with a blanket on the floor. According to the infant daily logs and staff, the infant child was asleep on the floor for 10 minutes. Another infant was asleep in a crib with a bottle and a blanket. This was discussed and corrected. | |||
|
Provider Response: (Contact the State Licensing Office for more information.) Facility Visit |
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