Description: TENDER HEARTS LEARNING CENTER is a Licensed Child Care Center in DOVER DE, with a maximum capacity of 97 children. This child care center helps with children in the age range of 6 weeks through 5 years.. The provider does not participate in a subsidized child care program.
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable, but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns, as the provider may have already addressed some or all issues. Reports can also be verified with your local daycare licensing office.
| Date | Type | Regulation Code | Status |
|---|---|---|---|
| 2020-08-17 | Non Compliance | 51U - Toilet Facilities | Corrected |
| Corrective Action: The toilet seat in the girls’ bathroom was torn and no longer cleanable and non-absorbent. Replace the toilet seat | |||
| 2020-08-17 | Non Compliance | 15U - Governing Body | Corrected |
| Corrective Action: One staff member was observed not wearing a mask. Another staff member was observed wearing her mask below her nose, and a third staff member was observed allowing a child in care to reposition the staff member’s mask by pulling it below her nose and mouth several times as the child sat on the staff member’s lap. Ensure staff members wear masks that cover their mouths and noses as long as it is mandated by Phase Two requirements. This was corrected at the visit. | |||
| 2020-01-15 | Non Compliance | 20U - Positive Behavior Management | Corrected |
| Corrective Action: Ensure positive behavior management policies are always followed. Staff may not allow other children to hit or kick each other. On December 23, 2019, Staff #1 stated Child #1 hit another child and then that child and another child kicked Child #1. Staff #1 stated, “Look, now they are all jumping on you because they are tired of you hitting them.” Staff #1 stated this was the wrong choice of words. Staff #1 must complete “Building Relationships with Children and Youth Who Challenge Us” and “Preschool Foundations: Nurture Interactions and Guide Behavior” from https://extension.psu.edu/programs/betterkidcare. | |||
| 2019-08-30 | Non Compliance | 8N - Completed application submitted 60 days before license expires? | Corrected |
| Corrective Action: Ensure a completed application is submitted 60 days prior to license expiration. Corrected when application was submitted. | |||
| 2019-08-30 | Non Compliance | 20N - Personnel files | Corrected |
| Corrective Action: Ensure staff files are complete. Staff #1 needs 2 references and the results of a TB test. Staff #2 needs 1 reference. Staff #3 needs professional development plan, annual safe sleep, annual abuse and neglect and fingerprinting. | |||
| 2019-08-30 | Non Compliance | 19N - Child files | Corrected |
| Corrective Action: Ensure child files are complete. Child #1 and Child #2 need mat permission. | |||
| 2019-05-10 | Non Compliance | 61N - Child accident and injury | Corrected |
| Corrective Action: Ensure parents/guardians are notified immediately after staff have taken appropriate emergency action to assist the child when a serious or potentially serious injury occurs. Staff #1 stated an accident report was written, but she was not aware a busted lip was considered a serious injury. This was corrected at the visit when it was discussed and the center agreed to comply in the future. | |||
| 2018-10-08 | Non Compliance | 30N - Ratios, group size, and supervision | Corrected |
| Corrective Action: Maintain proper staff-to-child ratios at all times. Submit one week of tracking sheets. | |||
| 2018-10-08 | Non Compliance | 16N - Records | Corrected |
| Corrective Action: Children’s attendance was not documented correctly. Ensure child attendance is documented. The attendance must show the location of the individual child when he or she is not with their assigned classroom. Children must be signed in and out when they enter and leave a classroom as well as the beginning and end of the day. Ensure attendance for all staff including administrators and curriculum coordinators is documented. Staff are clocking in on a time clock and not documenting the hours and location worked in the center throughout the day. There must be a record of the daily work assignment and hours for each staff member. This must show the individual’s whereabouts and classroom assignments. Submit one week of tracking sheets and staff attendance including administrators and curriculum coordinators. | |||
| 2018-08-16 | Non Compliance | 36N - General safety practices | Corrected |
| Corrective Action: Repair damage under the window in the one-year-old classroom. Cover the trash cans. | |||
| 2018-08-16 | Non Compliance | 42N - Sleeping accommodations | Corrected |
| Corrective Action: Conduct and document infant sleep checks. | |||
| 2018-08-16 | Non Compliance | 47N - Diapering | Corrected |
| Corrective Action: Document infants diaper changes. | |||
| 2018-08-16 | Non Compliance | 64N - Feeding of Infants | Corrected |
| Corrective Action: Document infants daily feeding. | |||
| 2017-08-31 | Non Compliance | 20N - Personnel files | Corrected |
| Corrective Action: One staff needs an orientation and a drug/alcohol policy. Two staff need a drug/alcohol policy. Two staff need CPR and first aid. | |||
If you are a provider and you believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.
Be the first to review this childcare provider. Write a review about Tender Hearts Learning Center. Let other families know what’s great, or what could be improved. Please read our brief review guidelines to make your review as helpful as possible.
