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Five Star Center License ✓ Licensed

EXCEL #13

Burgaw, NC · Pender County
★ ★ ★ ☆ ☆ 3.0 (4 reviews)
1001 RHODES AVENUE, Burgaw, NC 28425
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Quick Facts

Capacity
155 children
Age Range
0 through 12
Transportation
Yes
Subsidized Program
Participates
State Rating
5

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Contact Information

📞 (910) 259-3411
1001 RHODES AVENUE
Burgaw, NC 28425
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✓ Licensed Five Star Center License
Active License
License Number
71000252
License Holder
ELA KIDSNET HOLDINGS, LLC
License Issued
Feb 20, 2022
Issued By
North Carolina Department of Health and Human Services
District Office
North Carolina Dept of Health and Human Services - Division of Child Development

Reviews

3.0
★ ★ ★ ☆ ☆
4 reviews
5★
2
4★
0
3★
0
2★
0
1★
2
Tykesha
2021-11-09 19:24:49
★ ☆ ☆ ☆ ☆
I am an employee

I was employed at excel for 1year and my kids attending as well ! Loving the staff and kids ! Staff is amazing ,directors have no idea how to run a business. ! I recently have been terminated as of may 1 2021 without any notice until I asked that following Tuesday was I terminated, my 1 year son has also been forced to leave the daycare because I have found a better opportunity that’s willing to pay more so I can provide for my kids and keep them happy as well. Cooperate stated this was not a rule or it wasn’t written down anywhere that this was something they leave up to the directors to decide whenever they like to .Every employee that I know that work there as of now ! Is dying to get more benefits more pay and more help to fulfill their jobs! Instead they are just kicking children out to keep employees under their colt. I wouldn’t recommend anybody working here if you have children

108 out of 213 think this review is helpful Was this helpful?  Yes  No
Chazmin
2020-04-07 16:51:25
★ ★ ★ ★ ★
I am an employee

I absolutely love it here. I literally started from the bottom and worked my way up within this company. The staff is super friendly and they use teamwork. I look forward to building with this company.

135 out of 279 think this review is helpful Was this helpful?  Yes  No
Happy Excel Parent
2020-04-07 14:13:25
★ ★ ★ ★ ★
I have used this provider for more than 6 months

My child attends this facility and absolutely loves it . My little one is in the preschool after school program and cries when I pick her up because she never wants to leave. Yes they have been through more teachers than we would like but each one has been nothing but accommodating and nice . I’m sorry that the previous family didn’t share the same great experiences my child does . Ive personally seen the lead teacher go out of her way for the students in the class . The lead teacher always has wonderful activities planned and the Assistant teacher teaches them French during circle time , my child actually learns . Excel Learning Center thank you for loving and nurturing  each and every child keep doing what you’re doing !!!!

120 out of 250 think this review is helpful Was this helpful?  Yes  No
Chris
2020-02-08 04:23:32
★ ☆ ☆ ☆ ☆
I have used this provider for more than 6 months

This center is horrible. My special needs son goes to the pre k after school program there after they insisted on him being removed from nc pre-k class because they couldn't handle him. He now only attends the after school program. He has to wear diapers and everyday I come to pick him up, I have to ask the teacher to change him and she rolls her eyes every time. The class size is ridiculous. There is no structure whatsoever. The teacher is always on her cell phone and at times has it on speaker for the class to hear her entire volgure conversation. His teacher is very rude to the parents. The lead teacher wears shirts three sizes too small with her huge stomach hanging out everyday. When I come to pick him up he's sitting in the reading center chewing on a toy of some sort. The only reason he is still there is because Little Town has no openings yet, he's on the waiting list though.

135 out of 282 think this review is helpful Was this helpful?  Yes  No

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About the Provider

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EXCEL #13 is a Five Star Center License in BURGAW NC, with a maximum capacity of 155 children. This child care center helps with children in the age range of 0 through 12. The provider also participates in a subsidized child care program.

Hours of Operation

  • Days of Operation Monday–Friday

Inspection/Report History

Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.

Date Type Violations Rule
2026-07-08 Announced Inspection Yes
2026-07-08 Violation 434 10A NCAC 09 .0509(2)
The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development. Outdoors - There were bins with no toys in them; I observed three balls on the school age playground. I observed a bin with three toys in it on the preschool playground. Indoors - In the four classrooms operating, some materials for center/free choice activities were not sufficient. Some of the toys were dirty and/or old. Crayons broken, markers dried out, paper supply limited, games missing pieces, baby dolls with no clothes, toys that need batteries but have no batteries, and limited amount of blocks.
2026-07-08 Violation 721 G.S. 110-91(6); .0601(b)
All equipment and furnishings were not in good repair. Indoors - I observed several books and cardboard blocks were torn. Outdoors - The picnic table on the school age playground broken and on the preschool playground, the wheels on little tikes cars are broken.
2026-07-08 Violation 807 10A NCAC 09 .0601(a)
A safe outdoor environment was not provided for the children. Ant piles are located in the playground areas and grass was observed growing in fall zones/surfacing areas of the equipment located on the playground.
2026-07-08 Violation 1034 .0701(a)
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. This information was not on file for two staff members.
2026-07-08 Violation 1035 .0701(a)
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The emergency information form was not on file for two staff members.
2026-07-08 Violation 1327 G.S. 110-91(9)
Accurate records were not maintained for all children. A child's file did not contain verification from parents that the NC Summary of the Law, Shaken Baby Syndrome and Abusive Head Trauma, and discipline policy were received.
2026-04-15 Unannounced Inspection No 0426-146L
2026-02-20 Unannounced Inspection No
2026-01-28 Unannounced Inspection Yes
2026-01-28 Violation 858 .0604(q)
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In the infant and toddler classroom, pampers wrapped in torn plastic were stored under the diaper changing table accessible to children.
2026-01-28 Violation 1034 .0701(a)
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One staff member did not have an annual health questionnaire updated.
2026-01-28 Violation 1035 .0701(a)
Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member did not have required Emergency Information updated annually.
2026-01-28 Violation 1048 .1102(c)
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member's First Aid certification expired on October 18, 2025, and one staff member who was hired on July 25, 2025, did not complete First Aid training.
2026-01-28 Violation 1049 .1102(d)
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member's CPR certification expired on October 18, 2025, and one staff member hired on July 24, 2025, did not complete CPR training.
2025-09-18 Unannounced Inspection No 0925-136L
2025-08-05 Unannounced Inspection Yes
2025-08-05 Violation 721 G.S. 110-91(6); .0601(b)
All equipment and furnishings were not in good repair. The light is not working in space #8, vinyl couch is peeling in space #3, and the fence area by space #7 needs repairing or replaced.
2025-08-05 Violation 887 .0606(g)
Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Safe sleep chart for an 11 month old was not available for review.
2025-07-15 Unannounced Inspection No 0725-152A
2025-03-04 Unannounced Inspection Yes
2025-03-04 Violation 603 15A NCAC 18A .2824(a)&(b)
All floors and floor coverings were not in good repair. Floors throughout the facility observed with scuffing and wear. Environmental Health Specialist)EHS) also noted floors not being in good repair on the sanitation inspection completed on March 3, 2025.
2024-11-26 Announced Inspection No 1124-188L
2024-10-25 Unannounced Inspection Yes 1024-273L
2024-10-25 Violation 1949 G.S. 110-91
The center did not report a suspected case of child abuse or neglect as required by the mandatory duty prescribed in G.S. 7B-301. Staff member reported to Administrators of facility who reported to Regional Manager regarding their concerns of a suspected child abuse or neglect situation regarding a child in their care; no one made a report to the proper authorities regarding their concerns.
2024-08-06 Unannounced Inspection Yes
2024-08-06 Violation 615 15A NCAC 18A .2821(a)
Mats were not properly stored. The mats used by children to nap/rest were stored in a manner that sleeping surfaces were touching.
2024-08-06 Violation 721 G.S. 110-91(6); .0601(b)
All equipment and furnishings were not in good repair. The fabric on the rocking chair in space #1 is dirty with several visible stains.
2023-12-20 Unannounced Inspection No
2023-11-09 Unannounced Inspection No
2023-10-05 Unannounced Inspection No
2023-08-15 Unannounced Inspection No 0823-126L
2023-08-09 Unannounced Inspection Yes
2023-08-09 Violation 808 15A NCAC 18A .2832(a)
The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. In the outdoor play area, the grass was high and needed to be mowed.
2023-08-09 Violation 1327 G.S. 110-91(9)
Accurate records were not maintained for all children. I observed ten children's files and there was information missing from six of those files.
2023-08-09 Violation 1756 10A NCAC 09 .2818
Enhanced staff/child ratios and group sizes were not met. In space #3, one staff member was left alone with twelve(12) children, ages 2-3.
2023-08-03 Unannounced Inspection No 0723-071L
2023-07-24 Unannounced Inspection Yes 0723-071L
2023-07-24 Violation 428 GS 110-91(12); .0508(a)
A current activity plan was not posted for each group of children for reference. This information was not available for space #4.
2023-07-24 Violation 903 GS 110-91(10); .1803(a)
Corporal punishment was used. On June 28, 2023, a child was popped/hit on the hand by an employee. The employee was terminated as a result of her actions.
2023-03-06 Unannounced Inspection No
2023-02-15 Unannounced Inspection No
2022-11-16 Unannounced Inspection No
2022-10-26 Unannounced Inspection No
2022-10-24 Unannounced Inspection Yes
2022-10-24 Violation 614 15A NCAC 18A .2821(e)
Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. Ispace #2, mats were not appropriately spaced for two children. Ms. DeJoseph corrected this while we were in the classroom.
2022-09-21 Unannounced Inspection No
2022-08-16 Unannounced Inspection No
2022-06-30 Unannounced Inspection No
2022-05-26 Unannounced Inspection Yes
2022-05-26 Violation 807 10A NCAC 09 .0601(a)
A safe indoor and outdoor environment was not provided for the children. On May 23, 2022, staff members failed to provide a safe environment for a three-year-old child when they released the child to a guardian who was exhibiting signs of being under the influence.
2022-05-17 Unannounced Inspection No
2022-02-23 Unannounced Inspection No
2022-02-01 Unannounced Inspection No

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