Four Star Center License
✓ Licensed
Tender Hearts Child Care
Charlotte, NC
· Mecklenburg County
2301 N SHARON AMITY RD,
Charlotte, NC 28205
Quick Facts
Capacity
99 children
Age Range
0 through 12
Subsidized Program
Participates
State Rating
4
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Licensed Four Star Center License
Active License
License Number
60001230
License Holder
TENDER HEARTS CHILD CARE INC.
License Issued
Jun 22, 2017
Issued By
North Carolina Department of Health and Human Services
District Office
North Carolina Dept of Health and Human Services - Division of Child Development
Reviews
Raymond
2018-02-12 03:02:26
★ ★ ★ ★ ★
I have used this provider for more than 6 months
I am very pleased with the employees, They set an example for Christian. Train up a child the way they should go and when they get old they will not depart.
Donna
2012-01-01 15:36:49
★ ☆ ☆ ☆ ☆
We live behind them. If I had a child in daycare I would not send them there. The teachers yell all the time at the kids. It is very bad. It is supposed be a Christian daycare. And if that is the case they need to better train their workers on how to treat those little children.
218 out of 425 think this review is helpful
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About the Provider
TENDER HEARTS CHILD CARE is a Four Star Center License in CHARLOTTE NC, with a maximum capacity of 99 children. This child care center helps with children in the age range of 0 through 12. The provider also participates in a subsidized child care program.
Additional Information:
Four Star Center License
Hours of Operation
- Days of Operation Monday–Friday
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Violations | Rule |
|---|---|---|---|
| 2026-01-14 | Unannounced Inspection | Yes | |
| 2026-01-14 | Violation | 721 | G.S. 110-91(6); .0601(b) |
| All equipment and furnishings were not in good repair. A metal piece of siding was observed hanging at the corner of the building and under the path of travel for children to reach outdoors. The window screens were observed torn or separated from the frame in space #4. | |||
| 2026-01-14 | Violation | 1052 | .1103(a) |
| Staff required to receive on-going training had not completed the required number of hours according to their education and experience. One staff member did not complete the required number of hours by their date of hire (1/7). | |||
| 2026-01-14 | Violation | 1322 | .1005(b)(4) |
| A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. One child did not have an annual statement for participation in off premises activities. | |||
| 2026-01-14 | Violation | 1794 | .2802(d) |
| A Four- or Five- Star program serving four-year-old children was not implementing an approved curriculum. The curriculum guidebook was not presented nor was there visible signs of the approved a curriculum was implemented. | |||
| 2026-01-14 | Violation | 1867 | .0605(k)(1-4) |
| The depth of the loose surfacing was not based on critical height of the equipment. Approximately one inch of protective surfacing was monitored in the outdoor learning environment when six inches of mulch were required. | |||
| 2025-12-16 | Unannounced Inspection | No | 1225-116A |
| 2025-09-18 | Unannounced Inspection | Yes | |
| 2025-09-18 | Violation | 721 | G.S. 110-91(6); .0601(b) |
| All equipment and furnishings were not in good repair. An outdoor piece of siding was monitored hanging and in poor repair. | |||
| 2025-09-18 | Violation | 1867 | .0605(k)(1-4) |
| The depth of the loose surfacing was not based on critical height of the equipment. The outdoor stationary equipment didn't meet the six inches in depth of protective surfacing. | |||
| 2025-01-16 | Unannounced Inspection | Yes | |
| 2025-01-16 | Violation | 808 | 15A NCAC 18A .2832(a) |
| The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. The fenced in playground was monitored with many fallen leaves. | |||
| 2025-01-16 | Violation | 858 | .0604(q) |
| Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags and broken crayons were monitored in space #4 with two- and three-year-old children. The plastic bags and broken crayons were removed during the visit. | |||
| 2024-11-19 | Unannounced Inspection | No | |
| 2024-04-23 | Unannounced Inspection | Yes | 0424-171L |
| 2024-04-23 | Violation | 101 | .0205(a) |
| Parent or guardian of child was not allowed access to the center during operating hours for the purpose of contacting the child or evaluating the caregiving space at the center and the care provided. During staff interviews it was shared that one staff member escorts children for both arrival and departure daily between caregivers and their assigned classrooms. It was also shared during one of the interviews that if a parent wishes to speak with their child’s teacher during the day about their child then the a staff member would step into that classroom to allow the teacher to meet them at the front entrance, as parents typically do not enter the classrooms. | |||
| 2024-04-23 | Violation | 802 | .1003(b) |
| Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. A walk through of the licensed childcare space was conducted. It was observed that the current safe arrival/departure procedures posted were last updated in 2018 and did not reflect the current procedure the facility had in place for families. | |||
| 2024-04-23 | Violation | 853 | .0802(g)(1-6) |
| Incident logs were not completed and maintained as required. During the visit incident reports were monitored and there was no current incident log available for review. It was observed that incident reports were completed but they were not recorded on the incident log, as required. | |||
| 2024-01-22 | Unannounced Inspection | Yes | |
| 2024-01-22 | Violation | 1329 | .0801(a)(1-7) |
| Application for enrollment did not include all required information. One child's health care needs were not completed or clearly identified as "None" or "Not Applicable". | |||
| 2024-01-22 | Violation | 1812 | .0607(c) |
| The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. The printed EPR plan on file and monitored was listed as "Draft" and was not current. The EPR plan was never keyed into the required template. It was keyed into the system template during the visit. | |||
| 2024-01-22 | Violation | 1835 | .0801(b) |
| The medical action plan was not updated on an annual basis or when changes to the plan were made by the child's parent or health care professional. Two siblings with chronic medical conditions did not have current annual medical action plan on file. | |||
| 2024-01-22 | Violation | 1867 | .0605(k)(1-4) |
| The depth of the loose surfacing was not based on critical height of the equipment. There was not at least six inches of mulch under and around the stationary play pieces in the children's outdoor learning environment. | |||
| 2024-01-22 | Violation | 1896 | .1102(e ) |
| At least one staff member counted to comply with the rule did not complete the training in playground safety within six months of employment date. One staff person who did not have completed playground safety training completed monthly outdoor inspections. | |||
| 2024-01-22 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean and in good repair. Chipped paint was monitored and documented during the last sanitation inspection on November 29, 2023. Chipped paint was monitored in every classroom, bathroom ceilings and classroom walls/ceilings. | |||
| 2024-01-22 | Violation | 707 | .0601(d) |
| Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. Broken basketball hoops, children's playhouses, fence and trikes were monitored broken or in poor repair. | |||
| 2024-01-22 | Violation | 808 | 15A NCAC 18A .2832(a) |
| The outdoor premises were not clean, drained and free of litter and hazardous materials grass and other vegetation in a manner which does not encourage vermin. Fallen Gum Balls were monitored throughout the outdoor learning environment. Fallen branches were monitored on the playground. | |||
| 2024-01-22 | Violation | 892 | .0606(b) |
| The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's ITS-SIDS policy was not posted in the infant room/space #1. Two individual ITS-SIDS policies were posted in the space instead. | |||
| 2024-01-22 | Violation | 1052 | .1103(a) |
| Staff required to receive on-going training had not completed the required number of hours according to their education and experience. The administrator stated staff completed health and safety trainings in the Moodle system every year to complete the annual in-service training requirement. | |||
| 2023-07-13 | Unannounced Inspection | No | |
| 2023-01-26 | Unannounced Inspection | Yes | |
| 2023-01-26 | Violation | 1834 | .0801(b) |
| Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One child did not have a medical action plan on file for food allergies. | |||
| 2022-08-04 | Unannounced Inspection | Yes | |
| 2022-08-04 | Violation | 813 | 10A NCAC 09 .0604(d) |
| Electric fans were not mounted out of reach or did not have a mesh guard to prevent access. Two electric fans in use were located on a shelf and a table in the front lobby of the facility. | |||
| 2022-08-04 | Violation | 1867 | .0605(k)(1-4) |
| The depth of the loose surfacing was not based on critical height of the equipment. The mulch in the fall zones for the swings and two pieces of climbing equipment measured 4" or less. | |||
| 2022-02-02 | Unannounced Inspection | Yes | |
| 2022-02-02 | Violation | 705 | .0601(c) |
| Equipment and furnishings were not sturdy, stable and free of hazards. In space #7, there was a vent in the floor that was damaged and didn't fit properly causing it to sink in if stepped on. | |||
| 2022-02-02 | Violation | 716 | .0605(j) |
| All stationary equipment, more than 18 inches high, was not installed over protective surfacing. The mulch in the fall zones for two climbing structures and swings did not measure 6 feet in depth as required. | |||
| 2022-02-02 | Violation | 1317 | .0802(d) |
| Authorization for emergency medical care information was not signed by child's parent. One child did not have emergency medical care information signed by the parent. | |||
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