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Child Care Center ✓ Licensed

Wonderland Children's Academy

Knoxville, TN · Knox County
★ ½ ☆ ☆ ☆ 1.5 (4 reviews)
2525 Merchant Drive, Knoxville, TN 37912
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Quick Facts

Capacity
78 children
Age range (listing information)
6 Week(s) to 5 Year(s)
May not reflect the ages served today. Please confirm with the provider.
Transportation
No
Subsidized Program
Participates
State Rating
94

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Contact Information

📞 (865) 333-5993
2525 Merchant Drive
Knoxville, TN 37912
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✓ Licensed Child Care Center
Active License
License Number
170433695
Expired
Sep 30, 2026
Issued By
Tennessee Department of Human Services
Licensor
Laura Fain
District Office
DHS Child Care

Reviews

1.5
★ ½ ☆ ☆ ☆
4 reviews
5★
0
4★
0
3★
0
2★
1
1★
3
Kevin Sommer
2023-06-09 12:16:52
★ ★ ☆ ☆ ☆
I have used this provider for less than 6 months

First off my grandbaby has gone there maybe two months and has been bitten 10 times with nothing being done about it. She comes home multiple times with bruises consistently. We have now taken her out of daycare there, I would not recommend this place as a first choice, second or third, only as last resort.
Also watch out for false claims by the owner or staff.

66 out of 138 think this review is helpful Was this helpful?  Yes  No
OmaTeri
2020-03-05 19:36:53
★ ☆ ☆ ☆ ☆
I have used this provider for less than 6 months

My son and his wife placed their infant son in this facility. Out of the 6 weeks he was there he was sick for 3. He would get well, go back, get sick again. Also, they told my daughter-in-law that there was no crib sharing. That my grandson would have his own crib and no other baby would use it. They didn't adhere to that as I picked him up twice and he was in a different bed each time.  Also, the last time he became sick he didn't eat all day and they didn't call my daughter-in-law until 4:00.  They said the director said not to.  He told my daughter-in-law that most parents don't want to be bothered at work. What??  I agree with another reviewer here. If I could give this facility less than one star I would.

106 out of 200 think this review is helpful Was this helpful?  Yes  No
Anonymous
2019-06-13 14:37:09
★ ☆ ☆ ☆ ☆
I have used this provider for less than 6 months

I wouldn’t give a star if I could. Mr James is a money hungry man. He treats the employees horrible. They get paid on fridays and dates the checks for the following Tuesday. He gives discounts to people who pay straight up, if you get government assistance he jacks the rates up. This should be illegal. He charges someone on assistance $100 a week for one kid. If they could afford that, they wouldn’t be on assistance. I know someone that works at the north shore location and she hates it but loves the kids. She has worked at both centers. His own assistant director can’t stand him. He has all kinds of people he pays under the table to come in and help, cook, clean and treats his payroll people like dirt. You never see him. You can only talk to him via the phone. I’ve also heard that they flip the kids in the head if they are being bad and he does nothing about it. He talks to these ladies like they are 10. It’s a shame that he is even in business. Do not send your kids there. He allows kids that are sick to stay, therefore, possibly infecting workers and other kids.

106 out of 215 think this review is helpful Was this helpful?  Yes  No
KMCCL
2018-09-16 05:43:49
★ ☆ ☆ ☆ ☆
I have used this provider for less than 6 months

I don't write reviews often..Someone needs to read this... The previous review about neglect... That was my first sign, my second sign was hearing a teacher yell SHUT UP at an infant in the baby room. My third sign was picking my child up from school to find 3 golf ball sized knots on his head. Despite the fancy surveillance system, the owner nor teachers had any idea of what happened. I took my child to children's and pulled my kids out immediately. The owner is a fraud and very muniplative. I wish I would have listened to my first instinct instead of letting him con me over. Most of the good reviews are from the workers. He is opening a second location in the northshore area. Please be aware.

125 out of 234 think this review is helpful Was this helpful?  Yes  No

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About the Provider

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Wonderland Children's Academy is a Child Care in Knoxville TN, with a maximum capacity of 78 children. This child care center's listing gives an age range of 6 Week(s) to 5 Year(s); please confirm current ages with the provider. The provider also participates in a subsidized child care program.
Additional Information: Sibling Discount Available; Wheelchair Accessible; 3 star Centers Care for 13 or more children;

Hours of Operation

  • Monday07:00 AM -- 06:00 PM
  • Tuesday07:00 AM -- 06:00 PM
  • Wednesday07:00 AM -- 06:00 PM
  • Thursday07:00 AM -- 06:00 PM
  • Friday07:00 AM -- 06:00 PM
  • Saturday Closed
  • Sunday Closed

Inspection/Report History

Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.

Visit Date Visit Type Corrective Action
2026-09-11 Complaint Investigation,Technical Assistance Not Applicable
2026-07-16 QRIS Monitoring visit,Technical Assistance Yes
2026-06-25 Complaint Investigation,Technical Assistance Yes
2026-05-28 QRIS Monitoring visit,Technical Assistance Not Applicable
2026-03-25 QRIS Monitoring visit,Technical Assistance Not Applicable
2025-12-16 QRIS Monitoring visit,Technical Assistance Not Applicable
2025-08-12 QRIS Monitoring visit,Technical Assistance Not Applicable
2025-07-23 Incident or Injury Investigation,Technical Assistance Not Applicable
2025-06-03 QRIS Monitoring visit,Technical Assistance Not Applicable
2025-03-06 QRIS Monitoring visit,Technical Assistance Not Applicable
2025-02-25 Complaint Investigation,Technical Assistance Not Applicable
2024-12-19 QRIS Monitoring visit,Technical Assistance Not Applicable
2024-11-18 Technical Assistance Not Applicable
2024-11-15 Technical Assistance,Complaint Investigation Yes
2024-09-11 Technical Assistance,Incident or Injury Investigation,Safety Plan Served Not Applicable
2024-08-21 QRIS Monitoring visit,Technical Assistance Not Applicable
2024-06-07 Complaint Investigation,Incident or Injury Investigation Not Applicable
2024-04-25 QRIS Monitoring visit,Technical Assistance,Complaint Investigation Not Applicable
2024-03-21 Technical Assistance,Other Not Applicable
2024-03-15 Complaint Investigation,Technical Assistance Not Applicable
2024-03-04 Follow-up visit,Technical Assistance Not Applicable
2024-02-22 Technical Assistance,QRIS Monitoring visit Yes
2023-12-14 QRIS Monitoring visit,Technical Assistance Not Applicable
2023-10-26 Technical Assistance,Other Not Applicable
2023-10-20 Technical Assistance,Other Not Applicable
2023-10-11 Technical Assistance,Other Not Applicable
2023-10-05 Other,Technical Assistance Not Applicable
2023-09-29 Technical Assistance,Other Not Applicable
2023-09-22 QRIS Monitoring visit,Technical Assistance Not Applicable
2023-09-21 Technical Assistance,Order of Civil Penalty Served,Other Not Applicable
2023-09-13 Other Not Applicable
2023-09-08 Follow-up visit Not Applicable
2023-08-31 Notice of Probation Served Not Applicable
2023-08-29 Technical Assistance,Follow-up visit,Safety Plan Monitoring Not Applicable
2023-08-21 Safety Plan Monitoring,Technical Assistance Yes
2023-08-15 Follow-up visit,Complaint Investigation,Safety Plan Monitoring Not Applicable
2023-08-10 Follow-up visit,Safety Plan Served Yes
2023-08-09 Follow-up visit,Complaint Investigation Not Applicable
2023-08-07 Technical Assistance,Complaint Investigation,Safety Plan Monitoring Yes
2023-08-01 Technical Assistance,Safety Plan Monitoring Not Applicable
2023-07-26 Technical Assistance,Safety Plan Monitoring Not Applicable
2023-07-18 Safety Plan Monitoring,Technical Assistance Not Applicable
2023-07-13 Safety Plan Monitoring,Technical Assistance Not Applicable
2023-07-06 Technical Assistance,Safety Plan Monitoring Yes
2023-06-30 Safety Plan Served,Technical Assistance,Safety Plan Monitoring Not Applicable
2023-05-02 QRIS Monitoring visit,Technical Assistance,Complaint Investigation Not Applicable
2023-03-16 Technical Assistance,QRIS Monitoring visit Not Applicable
2022-12-16 Technical Assistance,Other Yes
2022-11-08 QRIS Monitoring visit Yes
2022-10-20 Technical Assistance,Other Not Applicable
2022-10-04 Technical Assistance,Other Not Applicable
2022-09-22 QRIS Monitoring visit Not Applicable
2022-08-31 Follow-up visit,Technical Assistance Not Applicable
2022-08-23 Follow-up visit,Technical Assistance Yes
2022-08-15 Follow-up visit Not Applicable
2022-08-11 Technical Assistance,Follow-up visit Not Applicable
2022-08-05 Follow-up visit,QRIS Monitoring visit Not Applicable
2022-05-17 Safety Plan Monitoring,Safety Plan Served Not Applicable
2022-05-12 Safety Plan Monitoring,Technical Assistance Yes
2022-05-04 Safety Plan Monitoring,Safety Plan Served Not Applicable
2022-04-28 Complaint investigation,Follow-Up Visit,Safety Plan Served Not Applicable
2022-04-27 Complaint investigation,Follow-Up Visit Yes
2022-04-25 Complaint investigation,Safety Plan Served Yes
2022-03-07 Follow-Up Visit,Technical Assistance,QRIS Monitoring visit Not Applicable
2022-02-22 Complaint investigation,Technical Assistance Yes
2022-02-09 Technical Assistance,QRIS Monitoring visit Not Applicable
2021-12-17 Technical Assistance,QRIS Monitoring visit Not Applicable
2021-11-10 Technical Assistance,QRIS Monitoring visit Not Applicable
2021-07-22 Technical Assistance,QRIS Monitoring visit Not Applicable
2021-06-11 Safety Plan Monitoring Not Applicable
2021-05-24 Complaint investigation Not Applicable
2021-04-29 QRIS Monitoring visit Not Applicable
2020-12-17 Complaint investigation Not Applicable
2020-12-15 QRIS Monitoring visit Not Applicable
2020-12-03 QRIS Monitoring visit Not Applicable
2020-11-19 QRIS Monitoring visit Not Applicable
2020-11-04 Complaint investigation Yes
2020-08-31 Not Applicable
2020-04-14 Not Applicable
2019-12-23 QRIS Monitoring visit Not Applicable
2019-11-25 QRIS Monitoring visit Not Applicable
2019-10-28 QRIS Monitoring visit Not Applicable
2019-09-30 Order of Civil Penalty Served Not Applicable
2019-09-13 Safety Plan Monitoring Not Applicable
2019-09-05 Safety Plan Monitoring Not Applicable
2019-08-26 Safety Plan Monitoring Not Applicable
2019-08-22 Safety Plan Monitoring Not Applicable
2019-08-15 Complaint investigation,Follow-Up Visit,Safety Plan Monitoring Not Applicable
2019-08-14 Complaint investigation,Safety Plan Served Yes
2019-08-08 QRIS Monitoring visit Yes
2019-06-20 Safety Plan Monitoring Not Applicable
2019-06-12 Safety Plan Served,QRIS Monitoring visit Not Applicable
2019-04-30 QRIS Monitoring visit Not Applicable
2019-02-19 Complaint investigation Not Applicable
2019-02-08 Complaint investigation Not Applicable
2019-01-30 QRIS Monitoring visit Not Applicable
2019-01-25 Complaint investigation Yes
2018-12-20 QRIS Monitoring visit Not Applicable
2018-12-06 QRIS Monitoring visit Not Applicable
2018-09-19 Complaint investigation,QRIS Monitoring visit Not Applicable

Showing the 100 most recent of 109 records.

If you are a provider and believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.

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