Description: "investing a little...getting a lot", your total children's center for daycare and Five Star Nationally accredited FREE Pre-K Program.
Additional Information: Quality Rating: 5-STAR; Environment: No Swimming Pool, Wheelchair Accessible, Faith-based, Outdoor play area fenced; Special Needs: Experience or Training in Special Needs;Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable, but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns, as the provider may have already addressed some or all issues. Reports can also be verified with your local daycare licensing office.
| Inspection Date | Inspection Type | Status | Inspector |
|---|---|---|---|
| 2019-02-21 | Semi-Annual | 10:15 AM - 10:45 AM | Lucille Mizner |
| 2018-09-20 | Follow-up | 4:20 PM - 4:30 PM | Darlene Montoya |
| 2018-08-23 | Annual | 9:15 AM - 11:30 AM | Darlene Montoya |
| 2018-08-23 | Follow-up | 9:30 AM - 9:40 AM | Darlene Montoya |
| 2018-02-21 | Other | 00:00 AM | Darlene Montoya |
| 2018-02-21 | Semi-Annual | 00:00 AM | Darlene Montoya |
| 2017-09-19 | Follow-up | 00:00 AM | Darlene Montoya |
| 2017-08-28 | Annual | 00:00 AM | Darlene Montoya |
| 2017-08-21 | Complaint | 00:00 AM | Darlene Montoya |
| 2017-04-03 | Follow-up | 00:00 AM | Helen Waldorf |
| 2017-03-21 | Semi-Annual | 00:00 AM | Helen Waldorf |
If you are a provider and you believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.
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This daycare - run by Owner and Executive Director Crystal Tapia and her family members who are in all the administrative staff roles, is an overall disappointment, untrustworthy, unsafe and very clearly more interested in the money they are able to bring in instead of the families they are working with or children they are "caring for."
The two main problems we experienced with this daycare - 1. there is a lot of dishonesty and shady behavior regarding money - it is clearly their sole concern and 2. children safety and supervision is severely lacking.
First, the money.
There were several instances in which we were given incorrect tuition and fee information, repeatedly, by administrative staff only to find out the fees were much more upon required payment.
We were among many families who received this tuition information - which is a huge deciding factor when choosing a daycare - only to find out when payment was requested that the tuition was actually higher. No apologies were issued, no courtesy credits or compromises given to make things right for the families who had budgeted for the prior amount.
We escalated this to Crystal, hoping she would offer some sort of a solution, explanation or further our understanding of the miscommunication and how it can be avoided moving forward. She offered no explanation or apology. She sat in our meeting with her hands crossed and a smirk on her face. She told us that if she were to honor the price we were given by her staff (on multiple, separate occasions over the course of several months) then SHE WOULD HAVE TO FIRE SOME OF HER TEACHERS at the center because she wouldn't be able to afford the $100-$200 dip in revenue per month. Her offered solution was if we didn't like the new secret price we could find a new daycare. This cold and dismissive response - not to mention the insulting, blatant lie about having to fire teachers to rectify the situation, from the Owner/Executive Director of the daycare (not to mention COUNCIL MEMBER OF THE EARLY CHILDHOOD EDUCATION AND CARE DEPARTMENT AND TREASURER OF THE NEW MEXICO CHILD CARE AND EDUCATION ASSOCIATION) was absolutely appalling. The dishonesty and lack of concern should have been insight enough as to the type of establishment this was -which has a beautiful quote about God leading the daycare in the entryway. But we found a way to pay the higher tuition since our child had already been established and we didn't want to uproot.
Throughout our time there, we were consistently harassed to purchase expensive Gala tickets to support one of Crystal's causes, as well as 5k tickets and other fundraisers that I have a very low-level of trust and confidence as to where the money was actually going, given our experience.
Now, to the child safety and lack of supervision.
Our child was bullied often in the classroom as well as on the playground. In the classroom, there was one student in particular who hit, bit, shoved, screamed, etc, at our child among others. Of course, I am a parent - these things happen with small children. The issue was brought to the attention of the teacher multiple times, as our child was consistently coming home with marks. We were told they would try to keep this child away from our child, but there wasn't much they could do. We were also told that the bully had autism and his behavior was CAUSED by our child, because our child was too loud and the bully was sensitive to noise. Our child also ran into some bullying on the playground, as the small children were let out on the playground at the same time as the older kids and after-school program kids. Again, nothing they could do.
Crystal often had media on campus to interview her or promote the school or one of her causes/fundraisers - often on the playground. I wonder if less effort went in to her self-promotion, and more effort went into the supervision of our children, if there would have been less incidents.
I am grateful for our experience with Crystal and her family/staff, as we have learned in great detail what we would like to avoid at all costs in future daycares and schools.