About the Provider
Description: Little Duckies Day Care is a Child Care Center in PHILADELPHIA PA, with a maximum capacity of 27 children. The provider does not participate in a subsidized child care program.
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Our son was enrolled since August 2020 and his younger brother since June 2021. The abridged reason for my review is that we have abruptly withdrawn them after observing multiple violations of the handbook / Covid protocols by the business owner, putting our children at direct risk and even resulting in a Covid positive case for my son.
Krista and Veronica, the directors at the center, are amazing - kind and compassionate, creative with daily activities, focused on education, committed to communication with parents and genuinely care about the kids.
The rest of the staff is caring and all take their role seriously. From what I can tell, the staff also adheres to the safety protocols.
The owner, Lisa, however, is quite the opposite — sometimes combative, and when she’s not, she’s passive aggressive, zero communication skills, doesn’t exercise good decision making, lacks care and compassion for the children, and shows a pattern of disrespect of the parents and her staff.
She reacted to us withdrawing the kids by posting on her personal Facebook about us. Her Facebook is a treasure trove of her public anti-mask posts. Her post said “I opened the door Friday at the daycare to give a parent their child and I was not wearing a mask and she took both kids out of my center. I am scared for our future.” As if we were ridiculous for reacting to multiple violations of her own handbook which actually resulted in a positive test for our son and another child at the center in a different class.
We also found out after the fact that two weeks prior to our son’s case there was an “isolated case” that we were never told about.
If you look up the daycare on the state website you will see repeated violations where she does not obtain the proper clearances and does not keep the proper health and safety protocols. One specifically sites the lack of adherence to the mask protocol. At the time of this review, her license is listed as provisional due to these violations.
I can only speak to my experience though and will focus purely on my reason for the review and for pulling our children out of the center.
The protocols require that all staff wear a mask at all times. We observed a few instances (4 at least) of the owner not wearing a mask while in the center. This past Friday I observed her without a mask while she was holding my 10 month old. I asked Lisa if there was a reason she doesn’t wear a mask. After some shock, eye shifting and delayed response, she looked me in the eyes and said “oh it would probably just fall off”. This is not an acceptable answer to give another adult who pays for your services which include following the agreed upon handbook and covid protocols. The next morning we pulled our kids out.
I told her I thought it was disrespectful to her staff to not wear a mask when the rest of them take great care to follow the protocols. She told me that the staff’s masks fall off all the time and that they don’t wear it correctly 100% of the time. This just furthers the disrespect to the parents and the staff that we should accept this response and that her staff should be accused of not following the protocols when they do.
If you decide to send your child here, know that they will be cared for on a daily basis by some amazing humans (the teachers) but subject to the unprofessionalism, hypocrisy, disrespect and risk that comes with owner Lisa.
If she wants to run her business as the anti vax/anti mask daycare, that’s fine with me, she has that right. but be transparent with the parents so they know what they are getting into.
My wife and I and very satisfied with the care our daughter receives at Little Duckies. They go above and beyond meeting our needs and the quality and family feel they provided is like no other. We highly recommend to anyone.
Great establishment! Quality care, hands down best daycare in Philadelphia. I highly recommend this daycare to anyone searching for quality care for their child. Lisa and Sue are a joy to work with, absolutely a blessing.