All My Children Child Care Center

Some of the individual staff here are fantastic!! We love Shae and always felt that she took care of our daughter like family. We also loved Randa and Ashley while they were still there and felt the same about them. However, there are two other staff members that are harsh with the children. I have witnessed children being yelled at by one teacher on many occasions. I brought this up and it was never resolved.

The staff are not treated well. I’ve been told by staff that they have to chase their paychecks. They also are not paid a living wage even though the tuition rate for infants has gone up more than 50% in the past two years. Other daycares charging the same price pay their staff $15 an hour plus benefits. Some full time teachers here are paid under $10! I feel strongly that paying the caretakers for my child a fair wage and paying them on time every pay period is critical and a basic benefit, which unfortunately is not delivered here.

Perhaps in part due to teacher turnover (quitting or being transferred to work in a new AMC facility), there was not consistent staffing in my daughter’s room. I was told her new teacher was one person but consistently saw one of several other teachers rotating to care for her and her classmates. The lack of consistency in care is not ideal or good for child development. Some vacancies have been open for several months and new teachers still have not been hired to allow for consistent care for each classroom.

Adding insult to injury, I left instructions for my child to never be given juice but have found juice in her cup several times. To me this is indicative of the administration not following care instructions and made me wonder whether my daughter was cared for in the way I instructed. This is a safety issue. This may be in part due to the rotation of teachers who are unaware of her dietary restrictions in her room.

Parents with a child in the same class are charged different rates from each other. I was told on multiple occasions that I am paying a “discounted rate” but know from other friends with a child in my daughter’s class that they pay lower rates than me. On top of that, I was told that my rate would be increasing by $45 per week on the same day I made a complaint. No one else that is paying my rate or lower was notified of a rate increase. This seems retaliatory for bringing a complaint to administration attention. Overall, the inconsistent application of tuition rates seems dishonest and unfair.

In the most recent hurricane, we were not notified that daycare closed and only found out upon driving to daycare. Though the weather conditions felt safe to us, it seems irresponsible for administration to have risked our safety and our child’s safety but not notifying us in advance if they felt the conditions were too unsafe to keep daycare open. On top of that, it was inconsiderate and is indicative of how they (do not) communicate on important issues that come up.

In summary, some teachers harsh treatment of children, poor treatment of teachers by the administration, staffing issues, the lack of adherence to my care instructions for my daughters dietary requirements, poor communication with parents, and inconsistent application of tuition rates across attendees led us to remove our daughter from care at All My Children. I can’t recommend them for childcare.