Whitehills Child Development Center

Hi parents, if you are looking for a safe nurturing environment for your children I do not recommend this facility. My son used to go to White Hills and I am now ready to share our experience in hopes that this doesn’t happen to anyone else’s children. I received a phone call from the office, I was informed that my son had a low-grade fever so I said I’ll be right there to pick him up. At the end of the conversation she began to tell me that my son also was not using his arm and was expressing discomfort with his arm. I was originally just feeling confused because those two things are unrelated and I wasn’t sure why they didn’t lead in with the fact that my son couldn’t use his arm. Upon arrival I was not greeted with an incident report instead I was taken back to a classroom full of other children where my son was sitting and they were trying to give him sweets so he would stop crying. When I ask them what happened she told me she thought it could have happened in his sleep. (Not likely) She also said it could have been when he was swinging on the cubbies and the teacher had to get him down (this was all new information to me). I wanted to seek a professionals advice before making wild assumptions but it didn’t sit well with me that she called and told me he had a low-grade fever for basically no reason when really my son was injured at their school and nobody knew for sure what happened apparently. I took my son to children’s Medical Center to find out that he had a fracture in his elbow, as well as it being dislocated. I was informed that it was not likely the story given was what actually happened to my baby given the amount of trauma on his arm. It was a very traumatic experience for him to have nurses putting his elbow back in place and the x-rays were scary it was a nightmare. Not to mention the financial position it put me in having to take him out of school and stay home with him for that time being. It caused a lot of stress for our family. I called White Hills the next day and requested an incident report and had laura email it to me. His name wasn’t even spelt correctly on the report, just overall not an organized facility. I know their intentions were not pure because from the beginning she should’ve called me and directly told me my son had an incident at their facility and wasn’t able to move his arm. I should have been greeted with an incident report and someone should’ve been able to tell me exactly what happened to my baby and at what time. I asked to see the footage and Laura (the lady in the office) told me that would be fine only to call me back to tell me the cameras aren’t recording and that they can only be seen in real time. But it’s weird because when I had an investigator come to check they were told that the cameras had been broken since the winter storm. So which is true that the cameras don’t record or the cameras are broken? There was a few other signs about this facility that bothered me that I overlooked because I thought that he was comfortable there, When he was in the infants room I had multiple situations where the teacher made me uncomfortable and or would make snide comments about the clothes or shoes that I would bring him in. I brought him in little soft lumberjack boots one time for the class photo and as I was walking out I heard her talking to my son telling him come here boy let me fix your plastic shoes in a very sarcastic manner. I talked with the owner Bill about it and he told me nothing would ever happen like that again, I trusted them with my child safety and they neglected to handle the situation accordingly. I made a mistake in trusting them and my baby had to suffer because of it, I just hope other parents don’t choose to do the same with this facility.