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Day Care Center ✓ Licensed

True North Center for Children

Clay, NY · Onondaga County
★ ☆ ☆ ☆ ☆ 1.0 (3 reviews)
4431 Waterhouse Road, Clay, NY 13041
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Quick Facts

Capacity
198 children
Age Range
24 Infants, 60 Toddlers, 84 Preschoolers and 30 School-Aged Children
Subsidized Program
Does not participate

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Contact Information

📞 (315) 652-0380
4431 Waterhouse Road
Clay, NY 13041
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✓ Licensed Day Care Center
Active License
License Number
843104
License Holder
Cynthia M. Fowler
Licensed Since
2019
License Issued
Aug 30, 2025
Active Through
Aug 29, 2029
Issued By
New York State Office of Children and Family Services
District Office
Syracuse Regional Office

Reviews

1.0
★ ☆ ☆ ☆ ☆
3 reviews
5★
0
4★
0
3★
0
2★
0
1★
3
Samantha
2022-03-23 13:30:28
★ ☆ ☆ ☆ ☆
I have used this provider for more than 6 months

This was bay far the worst daycare I have ever worked for. Been there for 8 months and never even filled out tax form or proper hire paperwork! They are unprofessional, play favorites, and there is ZERO communication. She will work you to the bone and make you stay late without even notice or talking to you. She gets mad and takes it out on her employees, for just a simple question. She is understaffed….FOR A REASON! I wouldn’t suggest putting a child here OR working here! They have had so many violations, and there are more everyday I saw while working there. Yikes…

43 out of 83 think this review is helpful Was this helpful?  Yes  No
Anonymous
2022-01-08 17:01:18
★ ☆ ☆ ☆ ☆

Sadly I Worked here. I left months ago. I’m actually embarrassed to say that now. Completely unprofessional and zero communication. She Doesn’t listen to her own staff and has made several employees break down into tears. Cindi is Completely disrespectful. She can’t keep staff because of her behavior and attitude. She Doesn’t care about covid. She’s told me several times to come into work after being exposed to covid. Doesn’t send kids home sick even if they qualify in her own health plan. Don’t work here. Don’t send your kids here. It’s not worth it. Several times we’ve gone without wipes or gloves for at most a week in time. Which is against so many violations. Has left employees who have not been cleared by the state be left alone with children. Genuinely curious on how this place is still open.

43 out of 104 think this review is helpful Was this helpful?  Yes  No
Abigail
2020-01-20 15:21:14
★ ☆ ☆ ☆ ☆
I am an employee

The director is unprofessional and unfair, she plays favorites and lets gossip go around the building like a high school cafeteria. She fired people without telling them. She has allowed alcohol on the property during school hours. She says she provides unprocessed foods but all’s she does is buy frozen Mac and cheese and chicken nuggets every week for lunches. It’s supposed to be a nut free school but she allows almond milk and nuts in classrooms with children with nut allergies. Would not recommend working there or sending your child there!

81 out of 159 think this review is helpful Was this helpful?  Yes  No

Write a Review

Write a review about True North Center for Children. Let other families know what's great, or what could be improved. Please read our brief review guidelines to make your review as helpful as possible.

Review Policy: ChildcareCenter.us does not actively screen or monitor user reviews, nor do we verify or edit content. Reviews reflect only the opinion of the writer. We ask that users follow our review guidelines. Providers are welcome to respond to parental reviews, however we ask that they identify themselves as the provider.

About the Provider

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True North Center for Children is a Day Care Center in Clay NY, with a maximum capacity of 198 children. This child care center helps with children in the age range of 24 Infants, 60 Toddlers, 84 Preschoolers and 30 School-Aged Children. It is open Monday - Friday, 06:30 AM - 06:00 PM. The provider does not participate in a subsidized child care program.
Additional Information: Care is available during non-traditional hours; There has been enforcement actions since 2003; This facility is authorized to administer medications;

Hours of Operation

  • Monday06:30 AM - 06:00 PM
  • Tuesday06:30 AM - 06:00 PM
  • Wednesday06:30 AM - 06:00 PM
  • Thursday06:30 AM - 06:00 PM
  • Friday06:30 AM - 06:00 PM
  • Saturday Closed
  • Sunday Closed

Inspection/Report History

Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.

Date Type Regulations Status
2026-08-25 Monitoring Monitoring 2026-I-SRO-081121
Brief Description: Violations found
2026-06-17 Monitoring Monitoring 2026-I-SRO-051104
Brief Description: No violations cited
2026-02-06 Annual Unannounced Annual Unannounced 2026-I-SRO-009625
Brief Description: Violations found
2026-02-06 Violation 418-1.4(f)(2) N
Brief Description: Corridors, aisles and approaches to exits are unobstructed
2026-02-06 Violation 418-1.15(c)(6) N
Brief Description: Children's daily records of illness, injury, indicators of abuse
2025-11-16 Documentation Review Documentation Review 2025-I-SRO-114248
Brief Description: No violations cited
2025-10-30 Monitoring Monitoring 2025-I-SRO-110441
Brief Description: Violations found
2025-09-17 Other Other 2025-I-SRO-112346
Brief Description: No violations cited
2025-08-11 Application - Renewal Application - Renewal 2025-I-SRO-033690
Brief Description: No violations cited
2025-07-01 Documentation Review Documentation Review 2025-I-SRO-049848
Brief Description: No violations cited
2025-06-13 Complaint (Substantiated) Complaint (Substantiated)
Brief Description: Violations found
2025-06-13 Complaint (Substantiated) Complaint (Substantiated) 2025-I-SRO-046146
Brief Description: Violations Found
2025-06-12 Documentation Review Documentation Review 2025-I-SRO-046008
Brief Description: No violations cited
2025-05-13 Monitoring Monitoring 2025-I-SRO-039713
Brief Description: No violations cited
2025-01-10 Annual Unannounced Annual Unannounced 2025-I-SRO-011056
Brief Description: No violations cited
2024-11-20 Documentation Review Documentation Review 2024-I-SRO-110078
Brief Description: No violations cited
2024-10-30 Monitoring Monitoring 2024-I-SRO-104089
Brief Description: Violations found
2024-10-15 Fire Safety - Alternate Year Fire Safety - Alternate Year 2024-I-SRO-100510
Brief Description: Violations found
2024-10-15 Violation 418-1.4(h) N
Brief Description: Monthly fire and safety inspections performed and documented by director or designee
2024-10-15 Violation 418-1.15(c)(33) N
Brief Description: Building code certification
2024-10-15 Violation 418-1.15(c)(22) N
Brief Description: Inspection by Health Department
2024-09-25 Documentation Review Documentation Review 2024-I-SRO-101388
Brief Description: No violations cited
2024-09-05 Documentation Review Documentation Review 2024-I-SRO-083703
Brief Description: No violations cited
2024-08-06 Self Reported Serious Incident Self Reported Serious Incident 2024-I-SRO-077674
Brief Description: Violations found
2024-05-31 Serious Injury Serious Injury 2024-I-SRO-049512
Brief Description: Violations found
2024-05-31 Violation 418-1.15(b)(14)(iii) N
Brief Description: The program must immediately notify the parent and Office of serious injury of a child while in care at the program or being transported by the program
2024-04-02 Documentation Review Documentation Review 2024-I-SRO-040433
Brief Description: No violations cited
2024-03-20 Serious Injury Serious Injury 2024-I-SRO-039517
Brief Description: Violations found
2024-03-20 Violation 418-1.15(b)(14)(iii) N
Brief Description: The program must immediately notify the parent and Office of serious injury of a child while in care at the program or being transported by the program
2024-01-19 Annual Unannounced Annual Unannounced 2024-I-SRO-011358
Brief Description: Violations found
2023-10-05 Monitoring Monitoring 2023-I-SRO-046557
Brief Description: Violations found
2022-05-24 Violation 418-1.15(b)(14)(ii) Not Corrected
Brief Description: The program must immediately notify the parent and Office upon learning of the following events involving a child which occurred while the child was in care at the program or was being transported by the program: serious incident,
2022-05-24 Violation 418-1.8(a) Corrected
Brief Description: Children cannot be left without competent supervision at any time. Competent supervision includes awareness of and responsibility for the ongoing activity of each child. It requires that all children be within a teacher's range of vision and that the teacher be near enough to respond when redirection or intervention strategies are needed. Competent supervision must take into account the child's age emotional, physical, and cognitive development.
2022-05-24 Violation 418-1.10(c)(1) Not Corrected
Brief Description: Child care center staff must personally make, or cause to be made, an immediate report to the Statewide Central Register of Child Abuse and Maltreatment by telephone, followed by a written report within 48 hours, in the form and manner prescribed by the Office, to the child protective service of the social services district in the county in which the child resides.
2022-04-06 Violation 418-1.15(c)(5) Corrected
Brief Description: The program must maintain on file at the child day care center, available for inspection by the Office or its designees at any time, the following records in a current and accurate manner: daily attendance records, which must be filled out at the time a child arrives and departs, and must include arrival and departure times;

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