Five Star Center License
✓ Licensed
The Willow Oaks Academy, Llc
Charlotte, NC
· Mecklenburg County
5432 BEATTIES FORD RD,
Charlotte, NC 28216
Quick Facts
Capacity
100 children
Age Range
1 through 12
Subsidized Program
Does not participate
State Rating
5
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Licensed Five Star Center License
Active License
License Number
60003963
License Holder
THE WILLOW OAKS ACADEMY, LLC
License Issued
Nov 23, 2019
Issued By
North Carolina Department of Health and Human Services
District Office
North Carolina Dept of Health and Human Services - Division of Child Development
Reviews
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About the Provider
THE WILLOW OAKS ACADEMY, LLC is a Five Star Center License in CHARLOTTE NC, with a maximum capacity of 100 children. This child care center helps with children in the age range of 1 through 12. The provider does not participate in a subsidized child care program.
Hours of Operation
- Days of Operation Monday–Friday
Inspection/Report History
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns. Reports can also be verified with your local daycare licensing office.
| Date | Type | Violations | Rule |
|---|---|---|---|
| 2026-08-03 | Unannounced Inspection | Yes | 0726-354L |
| 2026-08-03 | Violation | 301 | GS 110-91(7);.0713(a-d) |
| Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. During the walkthrough of the center, I observed space #1 had one teacher with eight two-year olds and four three-year old children. Space #2 had one teacher with six one- year olds and two two-year old children. | |||
| 2026-08-03 | Violation | 505 | .0901(e) |
| Drinking water was not freely available to children of all ages. During the walkthrough of the center, I observed that space #4 and #5 did not have individual drinking utensils available for children. | |||
| 2026-05-22 | Unannounced Inspection | Yes | 0526-165L |
| 2026-05-22 | Violation | 1836 | .0801 (e) |
| Center administrators and staff did not use the information provided in the application to ensure that each individual child's needs are met. On the child's application, the parent checked off that the child did have an allergy and listed a strawberry allergy, the caregiver handed the parent a strawberry yogurt for the child when the child was picked up early/ right before snack time. | |||
| 2026-05-06 | Unannounced Inspection | Yes | |
| 2026-05-06 | Violation | 808 | 15A NCAC 18A .2832(a) |
| The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. I observed a bag of trash on the floor in space #5. | |||
| 2026-05-06 | Violation | 815 | 10A NCAC 09 .0604(f) |
| Electrical cords were accessible to infants and toddlers. In space #1, I observed an electrical cord accessible to toddlers. | |||
| 2026-05-06 | Violation | 1044 | G.S. 110-90.2(b) & .2703(n)&(o) |
| Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One staff member, M.W, did not have documentation of completing a CBC before 1/2026 expiration date. | |||
| 2026-05-06 | Violation | 1111 | .1002(c) |
| All vehicles were not insured for liability as required by state law. The Ford Transit 350 #LFR-2731 did not have documentation of insurance. | |||
| 2026-05-06 | Violation | 1123 | 10A NCAC 09 .1002(a) |
| All vehicles used to transport children were not free of hazards. I observed all four tires of the vehicle used to transport children with low tire treading. | |||
| 2026-05-06 | Violation | 1850 | .0604(i) |
| Signage was not posted regarding the smoking and tobacco restriction at the entrance of the center and/or in vehicles used to transport children. The vehicle used to transport children did not have a no smoking sign posted. | |||
| 2026-01-27 | Unannounced Inspection | Yes | |
| 2026-01-27 | Unannounced Inspection | No | 0126-120L |
| 2026-01-27 | Violation | 840 | .2820(b) |
| All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. I observed a public bathroom door unlocked, where body spray and lotions were accessible to children. | |||
| 2026-01-14 | Unannounced Inspection | No | 0126-070A |
| 2025-05-14 | Unannounced Inspection | Yes | |
| 2025-05-14 | Violation | 812 | 10A NCAC 09 .0604(c) |
| Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #3, I observed an electrical outlet that was not in use without a safety cover. | |||
| 2025-05-14 | Violation | 856 | 10A NCAC 09 .0604(p) |
| The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. I observed debris on the Outdoor Learning Environment. | |||
| 2025-05-14 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member, with a start date of 1/8/25 did not have documentation of completing First Aid training within 90 days of hire. (A.B) | |||
| 2025-05-14 | Violation | 1879 | 10A NCAC 09 .0803(2)(b)(i-v) |
| Prescribed medicines, that are pharmaceutical samples, was not stored in the manufacturers original packaging, was not labeled with the child's name, and/or written instructions did not include the required information. In space #2, I observed an asthma pump that was not in the original packaging, was not labeled with the child's name and did not include written instructions. | |||
| 2025-04-11 | Unannounced Inspection | Yes | 0425-010L |
| 2025-04-11 | Violation | 852 | .0802 (e) |
| Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. A child was hurt on 3/31/25 and there was no incident completed until 4/1/25. | |||
| 2025-04-11 | Violation | 1911 | .0802(f) |
| An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. A copy of the incident report was not sent to me, Child Care Consultant, within seven days, for an incident that occurred on 3/31/25. | |||
| 2025-01-30 | Unannounced Inspection | Yes | |
| 2025-01-30 | Violation | 1033 | .0701(a) |
| On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One new staff member (ZM), with a start date of 9/10/24, received TB test on 9/11/2024 (after start date). | |||
| 2025-01-30 | Violation | 1811 | .0604(u);.0302(d)(8) |
| Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The center documented a lockdown drill for August 2024 and the next one was 12/2024. The center should have had another drill in October 2024. | |||
| 2025-01-30 | Violation | 1921 | .2510(j) |
| Staff working in part-time, full-day or track out school age care programs required to complete BSAC training, did not complete it within three months of employment. The center did not have a school age caregiver that completed BSAC within three months of employment. | |||
| 2024-12-10 | Unannounced Inspection | No | 1124-282L |
| 2024-11-08 | Unannounced Inspection | No | 0924-110A |
| 2024-09-12 | Unannounced Inspection | Yes | 0924-110A |
| 2024-09-12 | Violation | 1125 | .1003(i)(j) |
| Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Although the facility had written permission slips for children to be transported, the permission slips did not include completed information for who the transportation provider was and date permission would expire which cannot exceed 12 months. | |||
| 2024-05-17 | Unannounced Inspection | Yes | |
| 2024-05-17 | Violation | 125 | 10A NCAC 09 .0302(d)(4) |
| Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. One child in space #5 did not have documentation of their arrival time. | |||
| 2024-05-17 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In space #1, #2 and #5 I observed peeling paint and walls not in good repair. | |||
| 2024-05-17 | Violation | 841 | 15A NCAC 18A .2820(d) |
| Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space #2, I observed diaper cream in a zip lock bag in the cabinet that was not locked. | |||
| 2024-05-17 | Violation | 1034 | .0701(a) |
| All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One out of eleven staff members health questionnaire expired on 2/3/23, they did not have have documentation of an annual health questionnaire. (AP) | |||
| 2024-05-17 | Violation | 1052 | .1103(a) |
| Staff required to receive on-going training had not completed the required number of hours according to their education and experience. One staff member out of eleven, did not complete the required hours of on-going training. (AP) | |||
| 2024-05-17 | Violation | 1314 | .0802(c)(2) |
| Emergency information did not name childs health care professional. One childs records did not have documentation of the child's hospital preference. | |||
| 2024-05-17 | Violation | 1874 | .0608(d)(1-4) |
| The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One new staff member, with a start date of 1/16/24 signed their Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on 1/18/24, which was after their start date. (JB) | |||
| 2024-05-17 | Violation | 1897 | .1102(g) |
| The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One new staff member with a start date of 1/16/24 completed their Recognizing and Responding to Suspicions of Child Maltreatment training on 4/26/24, which after 90 days of their start date. (JB) | |||
| 2024-02-06 | Unannounced Inspection | Yes | |
| 2024-02-06 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean and in good repair. In space #1, I observed peeling paint on the cabinets under the handwashing sink. | |||
| 2024-02-06 | Violation | 840 | .2820(b) |
| All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #4, I observed sanitizing wipes in the outside bag, accessible to children. | |||
| 2024-02-06 | Violation | 1890 | .0701(d) |
| Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. One out of six staff members, with a start date of 8/28/23, had a medical report on file dated for 10/4/23, which was after their start date. (L.F) | |||
| 2023-05-23 | Unannounced Inspection | Yes | |
| 2023-05-23 | Violation | 721 | G.S. 110-91(6); .0601(b) |
| All equipment and furnishings were not in good repair. In space #2, I observed three shelves in the block area that were not in good repair. | |||
| 2023-05-23 | Violation | 811 | .0604(a) |
| Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children. The fence on the outdoor learning environment was not in good repair/ nails exposed (left corner/ blue fence). | |||
| 2023-05-23 | Violation | 828 | .0604 (m) |
| Air conditioning units were accessible or did not have a guard to keep objects from being thrown into the unit. While monitoring the outdoor learning environment, I observed a ramp that goes from space #4-#5. To the left of the ramp is an opening to go to the building next door. In that opening is the other buildings AC unit, which is accessible to children. | |||
| 2023-05-23 | Violation | 862 | 10A NCAC 09 .0802(a) |
| The EMC plan was not reviewed with all staff annually and whenever the plan was revised. One out of eleven staff members did not have documentation of reviewing the EMC plan annually (T.C). | |||
| 2023-05-23 | Violation | 1034 | .0701(a) |
| All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. One out of eleven staff members did not have an annual health questionnaire on file (L.W). | |||
| 2023-05-23 | Violation | 1035 | .0701(a) |
| Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Two out of eleven staff members did not have annual emergency information form on file (M.W , A.D). | |||
| 2023-05-23 | Violation | 1232 | 10A NCAC 09 .0514(f) |
| Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Two out of eleven staff members did not have documentation of an annual staff evaluation (L.W , M.W). Three out of eleven staff members did not have documentation of an annual staff evaluation (L.W , M.W, T.C). | |||
| 2023-05-23 | Violation | 1314 | .0802(c)(2) |
| Emergency information did not name childs health care professional. Two out of seven children's files monitored did not have the emergency hospital preference on file. | |||
| 2023-05-23 | Violation | 1824 | .0607(e) |
| The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. One out of eleven staff members did not have documentation of reviewing the EPR Plan annually (T.C). | |||
| 2023-03-16 | Unannounced Inspection | No | |
| 2023-03-06 | Unannounced Inspection | Yes | |
| 2023-03-06 | Violation | 1041 | G.S. 110-90.2(b) |
| Prior to employment a Criminal Background Check was not completed. Staff member, V. Edwards, was present during today's visit without a qualifying letter. | |||
| 2023-02-28 | Unannounced Inspection | Yes | |
| 2023-02-28 | Violation | 614 | 15A NCAC 18A .2821(e) |
| Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. In space #3, I observed two (2) cots that were less than eighteen (18) inches apart. | |||
| 2023-02-28 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean and in good repair. In space #1, #3 and #6 I observed peeling paint on the walls. | |||
| 2023-02-28 | Violation | 805 | .0604(t); .0302(d)(5) |
| Fire drills were not practiced monthly and/or the drill record was incomplete. The center did not have documentation for a fire drill in December 2022. | |||
| 2023-02-28 | Violation | 840 | .2820(b) |
| All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space #1, I observed hand sanitizer on a table within reach of children. | |||
| 2023-02-28 | Violation | 1032 | 10A NCAC 09 .0701(a) |
| Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One out of seven new staff members with a start date of 2/22/23 had a medical report dated 9/20/21 (older than 12 months). (A.C) | |||
| 2023-02-28 | Violation | 1033 | .0701(a) |
| On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One new staff member with a start date of 2/22/23 had a TB test on file with a date of 9/20/21 (older than 12 months)(A.C). One staff member with a start date of 1/23/23 had a TB test with a date of 1/30/23, (this TB test was not prior to their first day of work)(P.B). | |||
| 2023-02-28 | Violation | 1035 | .0701(a) |
| Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One out seven new staff members with a start date of 7/13/22 completed their emergency information o n 7/15/22 (after their start date). (A.P) | |||
| 2023-02-28 | Violation | 1041 | G.S. 110-90.2(b) |
| Prior to employment a Criminal Background Check was not completed. One out of seven staff members did not have a criminal background check complete. (V.E) | |||
| 2023-02-28 | Violation | 1045 | .1101(a) |
| New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One out of seven new staff members did not receive orientation. (A.S) | |||
| 2023-02-28 | Violation | 1048 | .1102(c) |
| All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two out of seven new staff members did notc complete First Aid training. (A.S, S.S) | |||
| 2023-02-28 | Violation | 1049 | .1102(d) |
| All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two out of seven new staff members did not complete CPR training. (A.S, S.S) | |||
| 2023-02-28 | Violation | 1315 | .0802(c)(3) |
| Emergency information record did not include chronic illness and any medication taken for the illness. While monitoring medications, in space #5, a child with an EPI pen did not have a medical action plan attached, there was not on file in the child's record either. | |||
| 2023-02-28 | Violation | 1811 | .0604(u);.0302(d)(8) |
| Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The center documented a lockdown drill 6/28/22 and the next one documented was 10/4/22. | |||
| 2023-02-28 | Violation | 1874 | .0608(d)(1-4) |
| The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. One out of seven new staff members with a start date of 10/20/22 did not have documentation of reviewing The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy prior to providing care for children. (D.S) | |||
| 2023-02-28 | Violation | 1897 | .1102(g) |
| The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Three out of seven new staff members did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. (A.C, S.S, D.S) | |||
| 2022-05-26 | Unannounced Inspection | Yes | |
| 2022-05-26 | Violation | 620 | 15A NCAC 18A .2825(a) |
| All walls and ceilings including doors and windows were not kept clean and in good repair. I observed chipped paint in space #5 on the wall in the cozy area and the writing area. | |||
| 2022-05-26 | Violation | 721 | G.S. 110-91(6); .0601(b) |
| All equipment and furnishings were not in good repair. In space #4, the shelf in the block area is chipped and not in good repair. | |||
| 2022-05-26 | Violation | 805 | .0604(t); .0302(d)(5) |
| Fire drills were not practiced monthly and/or the drill record was incomplete. The center was missing fire drills from September, November and December of 2021. | |||
| 2022-05-26 | Violation | 812 | 10A NCAC 09 .0604(c) |
| Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space #1, I observed an electrical outlet covered with a piece of tape (outlet is still accessible to children). In space #3, I observed an electrical outlet that was not covered. | |||
| 2022-05-26 | Violation | 859 | .0605(q) |
| Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The center was missing a playground inspection for the month of August 2021. | |||
| 2022-05-26 | Violation | 1314 | .0802(c)(2) |
| Emergency information did not name childs health care professional. One out of five children's records reviewed did not include the hospital preference name and phone number. | |||
| 2022-05-26 | Violation | 1329 | .0801(a)(1-7) |
| Application for enrollment did not include all required information. One out of five student files reviewed did not include any particular fears and unique behavior characteristics etc. | |||
| 2022-05-26 | Violation | 1811 | .0604(u);.0302(d)(8) |
| Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The center was missing a shelter in place or lockdown drill for the month of November 2021. | |||
| 2022-05-26 | Violation | 1874 | .0608(d)(1-4) |
| The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Three out of nine staff members did not sign the Shaken Baby Syndrome and Abusive Head Trauma policy prior to caring for children ages 0-5. (M.W., K.W. and A.T.) | |||
| 2022-05-26 | Violation | 1890 | .0701(d) |
| Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. One out of nine staff members did not have proof of a medical report on file. (A.T) | |||
| 2022-05-26 | Violation | 1897 | .1102(g) |
| The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One out of nine staff members with a start date of 1/3/22 did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. (A.D) | |||
| 2022-03-14 | Unannounced Inspection | No | |
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