Description: Coopers Cottage is a Licensed Center - Child Care Program in FORNEY TX, with a maximum capacity of 72 children. This child care center helps with children in the age range of Infant, Toddler, Pre-Kindergarten, School. The provider also participates in a subsidized child care program.
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| Inspections | Assessments | Self Reported Incidents | Reports |
|---|---|---|---|
| 18 | 1 | 0 | 11 View Report(s) |
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All the kids are in one room. The daycare advertises its operating hours are from 6:30 am – 6:30 pm. Several mornings she (the owner) showed up to open the daycare late with no reason. She will call you to come pick up your child early if the child is the last one there or to pick up your child if she has something to do and needs to close the daycare early. She finally hired another teacher so things got a lot better, but you still must deal with the owner because she would be there in the morning. She gave the parents a 2 weeks’ notice that the daycare would no longer be a “store front” and will turn into a home daycare. The home daycare was supposed to start on 4/29/24 (please keep in mind that you pay a week in advance. I paid on 4/26/24 for the week of 4/29/24). On 4/27/24 at 7pm at night she informed us that the daycare wouldn’t be opening on Monday because they couldn’t get movers because of the storm and that we would receive a credit, but the daycare would open on Wednesday. I NEVER RECEIVED A CREDIT. Then on Tuesday she informed us parents that the daycare wouldn’t open until Monday because they couldn’t get an inspection because the daycare wasn’t fully set up. She then turned the phones off and LIED and said it was on the charger when I messaged her on the Remind me App, but for days I would call trying to get an update and it would go straight to voicemail. Please keep in mind that I was trying to get clarification on when the daycare was going to open because I am a single parent with not help and I needed to try to find help to watch my daughter while I work and I didn’t want to find someone to watch my daughter and pay them and still be obligated to pay Coopers Cottage because she’s still enrolled there and by the policy you are required to pay weekly and give a two weeks’ notice. You can’t just take your child out and if you do then you will have to still pay for two weeks. Weeks passed and I called, and the phone rang but she messaged me on the Remind app stating that she was on a call. I put in a two weeks’ notice as per the policy and asked for a refund for services not rendered for the week of 4/29/24. She didn’t respond to my message. I followed up a week later and let her know that I requested a refund via Venmo since she hadn’t responded to my initial message and again no response. On 5/21/2024 I messaged her about her unprofessionalism, and she blocked me from messaging her on the Remind app and called me aggressive. I have never been aggressive. In fact, one day she asked why I was upset in April because she called me mid-week to come pick up my child because she was closing at 2pm because the other teacher was in the hospital sick, and she had to do something. The following week she said the daycare had no power at 7:30 am (I assume she had been there since at least 6:30am and could have notified the parents at 6:30 am before they sat in traffic and drove all the way to the daycare). And that’s when I expressed to her how every week it’s something and I have a job and I’m tired of paying for services and not ever receiving a full week of proper care without being called to come get her early since the end of January. Now she’s lying and saying I’ve been difficult to deal with, and I’m aggressive and that’s why she hasn’t responded. I told another parent weeks ago that I wouldn't leave a bad review even though the services suck, but I wouldn't recommend it if anyone ever asked because as a single parent this was one of the affordable daycare options, I understand and that's why I tried to stick it out. The daycare is nasty, my child was a crawler for months and would always have black stuff all over her shoes and clothes. My child would come home with a dirty face and nasty diapers until I brought it to their attention because twice, she came home with dried feces on her clothes and shoes, but her diaper had no feces. Brandi Jones the owner is unprofessional & 0 out of 10 DO NOT RECOMMEND.
Best daycare in Forney! This daycare checks all the boxes for me. My toddler is doing really well here. Her childcare providers and the owner are the reason my child is here. Both my child and I love Miss Bre and Miss Amanda! I’m so impressed with their attentiveness and care for my child. So glad we found this daycare!
Typically never leave reviews but with the 3- disgruntled comments felt the need to chime in. Parents do you not understand that if your child is sick - they need to be kept home! Allergies can often mimic other illness' so to keep everyone safe--- best to keep them home or provide a simple Doctor's note... It's a safeguard set by the state of Texas to keep everyone's child safe. Also be mindful when your contacted to collect your child it's not just for any reason...it's typically because your child behavior is "out of control"; hitting, biting, throwing toys at others etc. This too is mandated by the State of Texas, again to keep you child safe! Keep in mind these ladies have a tough job...They have chosen to care for your children and are tasked with not only providing the best possible care in the safest environment possible but also providing entertainment, teaching & interacting to make each child safe , happy and comfortable. Kuddos to the ladies at Cooper Cottage!!!!
Do NOT allow your child to be in this place!
My mother just picked up my little brother from being “dismissed” at this place. I would post pictures but he is only 2. His lips are BUSTED, two noticeable bruises and marks on his face. With two scratches on the other side.
We get that children are rough, and play around. But I can almost guarantee that this was intentional.
I am making the correct calls to the correct people, and a police report has been filed.
DO NOT BRING YOUR CHILDREN HERE. THEY ARE NOT IN SAFE HANDS! Read reviews-I am not the only one with this experience. These babies don’t deserve this.
BEWARE!
This place is awful!! And somis the owner! She’s very rude and unprofessional!! This place is no good!!
Cooper’s Cottage Childcare is an excellent daycare! I LOVE the staff and the environment created for the children.