Primrose School of Four Points

⭐ 1 Star

I am extremely disappointed with my experience at Primrose School of Four Points, particularly with the owner and the way he handled situations involving my son.

I want to start by saying that my concerns are not directed toward my son’s teachers. My experiences with them were generally positive, and I appreciated their communication. Unfortunately, I cannot say the same about the owner.

My first encounter with the owner was incredibly unprofessional. He approached me and immediately began questioning me about my son’s behavior without ever introducing himself or explaining his role at the school. I had absolutely no idea who I was speaking to and actually had to look up the school afterward to figure out that he was the owner. I addressed this interaction in a previous email because I felt it was inappropriate for someone in a leadership position to approach a parent that way.

Unfortunately, things only got worse.

During a later conversation regarding my son’s dismissal, I felt the owner was once again speaking to me disrespectfully. When I told him that he should not speak to a paying parent that way, his response was to accuse me of being four weeks behind on tuition. That was completely false. Not only was the comment irrelevant to the conversation about my child, but it also showed that he was making accusations without having his facts straight.

It made me question whether he would speak to every parent this way or whether he was treating me differently because I had previously challenged his behavior and expected to be treated with respect.

On the day my son was dismissed, the description of his behavior that I initially received was significantly different from how his teachers explained the situation. His behavior was described as violent, yet the conversations I had with his teachers painted a different picture. I found it extremely concerning that the adults responsible for my child were providing such different accounts of the same day.

My son was ultimately dismissed, and while I was given a verbal explanation, I was not provided written documentation of that day’s incident during the meeting.

Following his dismissal, my son shared troubling allegations that staff members had grabbed and squeezed his arms and yelled directly in his face. I immediately brought these concerns to the school’s attention and requested clarification and access to any available surveillance footage. Unfortunately, I have not received satisfactory answers.

I understand that children have difficult days. I also understand that schools have policies and expectations. However, I believe there is a difference between addressing a child’s behavior appropriately and making a parent feel disrespected, dismissed, or personally targeted for advocating for their child.

What bothers me most is that I genuinely felt the owner had developed a personal issue with me, and I was left questioning whether that influenced how my son’s situation was handled.

As a parent, I should be able to ask questions, express concerns, and stand up for my child without feeling that doing so creates hostility.

The owner of a childcare facility should set the example for professionalism, patience, communication, and respect. Unfortunately, that was not my experience.

I trusted this school with my child, and the way this situation was handled has completely changed my opinion of the facility.

I hope the ownership takes a serious look at how parents are being treated, because no family should have to experience this level of frustration and uncertainty when it comes to their child’s care and safety.