Happy Valley Children's Garden

I was very dissapointed in this daycare. I signed up while still pregnant with my son to start 5 months later and paid the 1/2 month deposit. We planned on 3 days a week and the rate was very reasonable. The caregivers seemed very gentle and caring and I was excited to have a place that I would feel comfortable leaving him starting at 3 months of age. A couple of months later however, I noticed on the website the rate went up $200/month and I was not notified. I emailed the director but did not get a response then called and left a message but still did not receive a return call. The director changed and I met with the new one who was very understanding and helpful, however after deciding to no longer use Happy Valley due to the cost change and poor responsiveness of staff, she thought I would be able to get my deposit back ($400+). After 3 plus months of back and forth emails and calls, I received an email that no, you cannot have your deposit back. I understand it is non-refundable however I think the way it was handled was very poor and due to the change in tuition rate, an exception could have been made. Very frustrated by the entire process. To clarify, this review is only regarding administration and not the actual caregivers. I spent many months researching daycares then last minute had to find an alternative so that I felt more comfortable in the care my son would receive.