Tenderheart Learning Center Inc.

We also brought up the number of pee accidents that our three year old was having, but they seem to brush it off. Our three year old has been potty trained for approximately a year, he wakes up at night to use the toilet, and besides his time at Tender Hearts, has had less than ten accidents since his training began. By the end of the first week, our three-year-old son had two pee accidents, which we just attributed to the stress of changing environments. The next week he had two more, and same the next week. He is normally a very easygoing child, but drop-offs at Tender Hearts became very distressing for him, he’d plead to go with us, and hold on to my husband’s leg. (Now that we have returned to Tiny Town, he is happy to “go to school” again. In fact, he runs to his classroom.) This cumulating event, which forced us to remove our children from the facility, was the beginning of November. My husband returned to pick our boys up, and my three-year-old was in the cafeteria area. When he walked in he noticed that our son was sitting alone at a table. Our son got up to greet my husband and that is when my husband noticed he had again had a pee accident in his pants. When my husband mentioned it to the teacher, she stated she knew. She was the only teach there with a lot of children, which may suggest understaffing issues. We are not sure if our son was being punished for having another accident or if they just did not have enough teachers available for the number of children, who were present, but both would be neglectful (Definition of neglect: to give little attention or respect to).
When I brought up the issue to the woman who sits at the front desk, she just shook her head and stated she knew. She did not respond that either scenario was unacceptable. I emailed the owner Jean multiple times, with no response, and further, I called her multiple times, again with no response. Finally, when I did get through to someone, I was given reason’s excusing the teacher’s behavior and allowing my son to sit in his soiled pants. I was not offered an apology or any understanding of my concerns. They just said they had already talked to their licensing agent, who agreed with them, to whom I will also be in contact with. Their only suggestion was that I get one on one care for my three-year-old, who is a completely able-bodied child, who meets all their milestones, in a healthy environment, basically blaming the child for their shortcomings. I am by no means a mother who believes their child can do no wrong, but in this case, he did not. Shaming a young child for accidents can have a damaging and lasting effect. Please, if you have a choice, consider our experience before making a decision on who protects your children, while they are out of your care.

Staff has awful interpersonal skills. No one says hello to you and half the time barely acknowledged my kids when dropping them off. Staff is there for a paycheck, real lack of empathy towards kids and seemed like they generally treated them with eye rolls and threats to take away snack, outside time, etc. Over critical teachers who forget what it's like to be a kid. I got mine out of there before spirits were completely crushed. Owners are even worse and will conveniently take 3 weeks to return your calls after they 'mistakenly' withdraw 3 months of tuition from your checking account, then only offer a 'credit'.