The Learning Tree

If I could give a negative star I would. The Learning Tree located on Francis Lewis Blvd ( sister location to Peek a Boo in Elmhurst) . My son was going to this facility for 1 ½ years. Since I’ve been there the turnover is ridiculous- they do not paid their employees ( A FACT not an assumption) .

My son wasn’t given his lunch ( several times) because the teacher and TA were too busy socializing and not doing their jobs). I spoke with his teacher Miss Liz about the lunch situation twice- and still she didn’t fix the problem- STRIKE 1

On 8/4/2017, supposedly a fellow student threw a chair and it hit my son. On Monday morning (8/7/2017) I went to the Learning Tree to find out why – my husband or myself wasn’t called, no incident report was in his lunch bag and no one informed grandpa when he picked up my son.

Nadine the director, informed me she will investigate and call me back. I decided to stayed until I got answers, supposedly there was a report filled out by TA ( a TA whose child is in the same class she works in) , personal I think this is a conflict of interest.

Per the director Nadine and owner Jeanie,the report wasn’t given to me because there was no supervisor was on duty on 8/4/17. As for calling parents- it was an error made by the staff. I asked to see the video from that day- just to ease my mind. I was told by Nadine and Jeanie ( the owner) they don’t know how to operator the video system….REALLY??? (BULLSHIT) - STRIKE 2 ( what would have happened if a police officer needed to see the video??)

I told them I want to see the video and to get a person who knows how to operator the system ( I left a message for Jeanie and Nadine to call me regarding the video- they never called me back- unprofessional)

The next day 8/8/17, I went back again….still the incident report was unsigned but was in the log book. THE LEARNING TREE IS FILLING OUT INCIDENT REPORTS AND NOT INFORMING THE PARENTS OF THE INCIDENT. MOST THE REPORTS IN THE BOOK WERE UNSIGNED . I was informed on 8/8/17 that there was a supervisor working on 8/4/17- so how come I didn’t get a phone called or a report?? I was given the bullshit excuse that is was family assistant- Jordan to call me- yeah right. I told Nadine and Jeanie, NO, its supervisor, the teacher and the TA that come before the guy who sits at the front desk. Nadine and Jeanie- takes no professional responsibility and passes the blame to support staff.

In 8/8/17 I was informed that they can’t operate the video system because they ( the owner and director) didn’t have or know the password-STRIKE 3. They have to get a tech to get the password. I informed the owner- JEANIE- to get a tech and I will be back to check the video. I waited – called -left a message- no call back again. Called again- informed that Deirdres would call me to set up a time to see the video….I WAS INFORMED BY Deirdres THEY OBTAINED THE PASSWORD BUT NO VIDEO FOR FRIDAY 8/4/17 WAS AVAILABLE BECAUSE THE SYSTEM ONLY STORES FOR 24HRS---BULLSHIT- LIARS. I Informed Deirdres and Jeanie they are lying about what really happened on Friday 8/4/17 and I will file a complaint with the Department of Education. I was there on Monday, and its now 5:45pm on a Tuesday you tell me this. COVER UP .

On 8/9/17 I picked up my son stuff and informed the school I am waiting for my deposit. I was told finance is working on it but they don’t when I will get my check. REALLY!!!

On 8/10/17- called Nadine- left a message for call back- no call back- shocking !! Call back again- per Nadine – Jeanie was supposed to take care of it. I called Jeanie- informed by Jeanie that there are procedures that need to be followed and Jordan was supposed to call finance regarding by check- THEY LOVE TO PLAY THE BLAME GAME. I INFORMED JEANIE IF THERE ARE PROCEDURES- WHAT HAPPENED TO MY PHONE CALL OR REPORT.??? SHE SAID THAT “THERE ARE PROCEDURE THAT NEED TO BE FOLLOWED” AND PROCEED TO HANG UP THE PHONE ON ME----TALK ABOUT UNPROFESSIONAL- AS AN OWNER AND EXECUTIVE.

I APPRECIATE AND LOVE MISS ROXANNE AND MISS NAFISA FOR TIME AND CARE THEY HAVE FOR THE STUDENTS. THEY CARE AND LOVE UR CHILD LIKE THEIR OWN- WISH THE ENTIRE STAFF WAS LIKE THEM.

Please do not sent your child here . They are unprofessional, mean and uncaring.