Campus Kids LLC @ Greenwood Forest Elementary School

The staff at this location are good until you are a couple minutes late to get your child. I am a single mom and drive an hour to and from work and enrolled my daughter in Campus Kids at Greenwood Forest without hesitation my daughter attended Ehrhardt Elementary the last two years and she was enrolled at Campus Kids and the staff at the facility always warm, welcoming and friendly. At Greenwood Forest I received a cold lecture and suggestions that paying in advance was making it 'difficult for her'. The rules are: Any late pick-ups are charged a dollar per minute. I agreed to the rules when I signed her up there and I abided by my agreement without hesitation. Therefore, I don't feel the need to be treated like I am a despicable person if I happen to get stuck in a traffic jam on Beltway 8 . In addition I can promise, I would rather not run behind with far more urgency than they have, because really, who wants to pay a dollar per minute? The first instance of this ridicule was when I was behind an accident the first time and I was told 'it didn't matter if I called'. The second time, I didn't call per the prior discussion and I get told I should at least call. I am not a combative person so I have just stressed and rushed every day to get from my job to my daughter as quickly as possible and regardless there is needless critique.

"I paid too much, my money order wasn't exact, I called, I didn't call" etc.

Eventually I call to ask about filing a complaint and the person who answered told me he was the owner and I was 'happy to go somewhere that could accommodate my work hours'. Essentially my take-away from this was ' I don't care and the money you pay for your child to be at my place of business is meaningless'. I take customer service very serious because of the role I am in, in my job and I can promise, the condescending looks and petty complaints are something I would never stoop to with even one customer.