Village Square Academy Learning Center - Ocean View DE Licensed Child Care Center

30792 WHITES NECK ROAD , OCEAN VIEW DE 19970
(302) 539-5000
6 Reviews

About the Provider

Description:

Dear Parents/Guardians,

We hope this message finds you well. We are excited to share some wonderful news with you – Village Square Academy Learning Center is now under new management!

After careful consideration and dedication to providing the best possible educational experience for your children, we have made significant changes to our leadership team. We are committed to revitalizing our learning center and creating an environment where every child can thrive.

We understand that you may have had previous experiences with our preschool, and we want to invite you to give us another try. Our new management team is focused on implementing positive changes that will benefit both your child and your family.

Here are just a few reasons why we believe you should consider returning to Village Square Academy Learning Center:

Fresh Perspective: Our new management team brings fresh ideas and a renewed commitment to excellence in early childhood education.

Enhanced Curriculum: We have updated our curriculum to ensure it aligns with the latest educational standards and best practices.

Improved Facilities: We are investing in our facilities to create a safe, welcoming, and stimulating environment for all children.

Dedicated Staff: Our teachers and staff members are passionate about nurturing young minds and providing personalized attention to each child.

Open Communication: We value open communication and welcome feedback from parents to continuously improve our programs and services.

We understand that choosing the right preschool for your child is a significant decision, and we want to assure you that we are committed to earning your trust and confidence.

We invite you to schedule a visit to Village Square Academy Learning Center to see our exciting changes firsthand. Please contact us at 302-539-5000 or villagesquareacademy@outlook.com to arrange a tour or ask any questions you may have.

Thank you for considering Village Square Academy Learning Center as your partner in your child's early education journey. We look forward to the opportunity to welcome your family back into our community.

Warm regards,

Nicole Baines

Early Childhood Administrator

Additional Information:

Special Conditions: Regulated Services:; Stars Rating: Four Stars; Financial Arrangements: Child Care Food Program;Profit;Purchase of Care; Reported Injuries & Deaths: 2019: 1 facility injury. No facility deaths reported.;


Program and Licensing Details

  • Capacity: 51
  • Age Range: 6 weeks through 12 years.
  • Achievement and/or Accreditations Star 4
  • Rate Range 220-190
  • State Rating: 4
  • Enrolled in Subsidized Child Care Program: Yes
  • Type of Care: After School, Before School, Before and After School, Daytime, Full-Time
  • Transportation: Emergency Only, Field Trips
  • Schools Served: INDIAN RIVER SCHOOL DISTRICT
  • Initial License Issue Date: 2001-09-06
  • District Office: State of Delaware, Office of Child Care Licensing
  • District Office Phone: 1-800-822-2236 (Note: This is not the facility phone number.)
  • Licensor: OCCL.DSCYF@state.de.us

Location Map

Inspection/Report History

Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable, but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns, as the provider may have already addressed some or all issues. Reports can also be verified with your local daycare licensing office.

Date Type Regulation Code Status
2019-12-11 Non Compliance 63U - Administration of Medication Corrected
Corrective Action: Ensure medication logs are onsite and complete. One child had a medication on site, but did not have a medication log.
2019-12-11 Non Compliance 53U - Outdoor Area Corrected
Corrective Action: Repair fencing on playground in the front left corner and the bottom on the left side. Remove lock from gate. Ensure all fall zones are protected and replenish fall zone material.
2019-12-11 Non Compliance 74U - Lesson Plans Corrected
Corrective Action: Ensure lesson plans are posted and contain all required activities. One classroom did not have a current lesson plan posted.
2019-12-11 Non Compliance 38U - Parents Right to Know Corrected
Corrective Action: Complete the Parents Right to Know Log.
2019-12-11 Non Compliance 23U - Center Policies-Parent/Guardian Handbook Corrected
Corrective Action: Update parent handbook to include all required policies.
2019-12-11 Non Compliance 72U - Feeding of Infants Corrected
Corrective Action: Update one child's infant feeding schedule.
2019-12-11 Non Compliance 40U - Child Files Corrected
Corrective Action: Ensure child files are complete. Two children need health appraisals with immunizations. One child needs a health appraisal. One child needs a health appraisal and emergency transportation permission.
2019-12-11 Non Compliance 30U - Personnel Files Corrected
Corrective Action: Ensure staff files are complete. One staff needs an orientation and health appraisal with TB. One staff needs an orientation, job description, two references, drug/alcohol statement and service letter. One staff needs CPR/First aid, annual review of safe sleep, and annual review of abuse and neglect.
2019-12-11 Non Compliance 49U - Indoor Space Corrected
Corrective Action: Repair carpet in infant classroom. Cover the trash can in the mixed classroom.
2019-06-25 Non Compliance 13N - OCCL notified of events? Organized system of business management? Corrected
Corrective Action: Ensure to notify the OCCL within five business days of the resignation, termination, transfer, or hiring of the early childhood or school-age administrator or early childhood curriculum coordinator. This was corrected at the visit.
2019-05-10 Non Compliance 22N - General qualifications Corrected
Corrective Action: Ensure all staff have a background check including out-of-state checks completed and suitability determined. Submit fingerprinting receipt for Staff #2.
2019-05-09 Non Compliance 30N - Ratios, group size, and supervision Corrected
Corrective Action: Ensure at least a teacher is present in the building at all times. According to staff, the posted staff schedule and attendance records, an assistant teacher is responsible for closing the center every day. Submit a staffing schedule.
2019-05-09 Non Compliance 36N - General safety practices Corrected
Corrective Action: Ensure the center has security procedures that ensures access to children is limited to authorized people. The door is unlocked from open to 9:30 am and 3:15 pm to close and according to staff, the door is not monitored during these times. Revise security procedures and submit plan.
2019-05-09 Non Compliance 28N - Staffing Corrected
Corrective Action: Ensure the administrator documents times she is at the center. The administrator and staff stated she is present the required amount of time; however, it was not documented. Submit two weeks’ worth of administrator attendance records.
2018-12-18 Non Compliance 16N - Records Corrected
Corrective Action: Document the arrival and departure times of children daily. Document each teachers daily work assignment.

If you are a provider and you believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.

Reviews

...
Angel 2023-02-24 05:28:43
I have used this provider for more than 6 months

Absolutely not!! I feel like I’ve kept my quiet way to long enough.. I enrolled my daughter at 3yrs old.. informing the school of her severe separation anxiety.. it was extremely bad still working on it to this day.. school insured me they could handle this.. insisted in a few weeks she’d be fine that all kids go through the phase.. wrong it only got worst.. I have a list of incidences to back this up.. but to keep this short I’ll talk about the ones I feel most parents may relate to.. I picked my child up after work walked in to see a good size bruise, and cut on her face.. immediately ask what had happen and no one knew.. asked to see the injury report and was none.. of course her teacher had already left for the day so was told I’d had to wait till the next morning.. when I got to speak to the teach was informed that a 3yr old boy had pushed her on the playground.. ok kinda the same story I got from my daughter of course the teacher left out the fact the boy got on top of my daughter and hit her after pushing her.. when ask about the incident report was told by the teacher she didn’t see any marks and didn’t feel a need for one.. mind you my daughter had dried up blood still on her face when I picked her up.. I of course asked what was gonna be done about this situation just to be told the boy 3 years old only had a crush on her and was just being a boy.. what.. what child that young even knows what a crush is.. also when I finally did receive a report it clearly stated the teacher only filled it out due to me complaining.. I was lucky enough to have gotten a phone call within a few day of this situation that another school which we had been on the waiting list for for over a year had an opening.. needless to say we switched.. now it’s been a couple of years and through therapy I’m still learning just how bad her time there was.. like with the separation anxiety she was made to go into what she calls the break room because her crying was to loud and bothering the other kids.. she talks about hours spent in this room mainly by herself and was only aloud out once she calmed down.. sickens me to learn these facts and how badly she was treated by people I promised her she could trust.. I would never recommend this place for anyone let alone a child

20 out of 38 think this review is helpful
Was this review helpful to you?  Yes  No
Owner Response
...
Tecola G 2024-02-16 16:47:11
It is so unfortunate that you had such a horrible experience. In my experience, it is extremely important for parents to place their children in a facility where they feel they will be nourished and protected. Our company is currently being managed by new people, and we have added new staff along the way. In case you need care in the future and would like to try out new management, feel free to stop in or give us a call. Please be assured that we will rectify any issues that the previous management failed to resolve and hope to make your child's educational experience better for both of you. We look forward to hearing your feedback and to continuing to serve you in the years to come.
...
Katie 2019-08-01 17:01:16
I have used this provider for less than 6 months

I have had my child in this daycare for about a month now and he seems to enjoy going there. They do alot of activities and he has fun. One thing that did upsettle me is I went on vacation for a week and a half and had my childs grandmother pick him up. My husband and I did not mention that the grandmother was coming to get him and they had never seen her before but when she went to go pick up my child they did not ask to see her ID at all the entire week of her picking him up. Anyone could have picked him up and my child would be missing. The place is a little dirty but its hard to keep a clean place with so many kids. The staff is a little standoffish and only seems to care about getting your money. This is why I only give 2 stars.

50 out of 92 think this review is helpful
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Owner Response
...
Tecola G 2024-02-16 16:47:45
It is so unfortunate that you had such a horrible experience. In my experience, it is extremely important for parents to place their children in a facility where they feel they will be nourished and protected. Our company is currently being managed by new people, and we have added new staff along the way. In case you need care in the future and would like to try out new management, feel free to stop in or give us a call. Please be assured that we will rectify any issues that the previous management failed to resolve and hope to make your child's educational experience better for both of you. We look forward to hearing your feedback and to continuing to serve you in the years to come.
...
Ngs19 2016-11-09 00:50:41
I am an employee

I have been employed at village square for over a year now...the parents that have had their children enrolled there since the centers opening are still there.parents comment on the family closeness and the fact that the staff and the owner keeps in contact with them frequently, whenever parents have concerns..the supervisor and the owner reach out to them personally..i have been in childcare for over 15 years and have never seen owners of the business offer that support and comfort to parents..some of the comments listed on here are from people that were not the right fit for the program..the children are happy to come in and love the activities offered to them, as well as the fresh prepared meals they are served daily..I commend all the employees of this center and look forward to growing more with the community!! Thank you to all the parents who have children at the center for your trust and support!!

55 out of 99 think this review is helpful
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...
2016 2016-11-03 16:02:13
I have used this provider for more than 6 months

i would recommend this learning center. i'm sorry to see that somebody got a bad experience with them but i can asure you that this place is not like that.

43 out of 93 think this review is helpful
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...
Jcls 2016-06-05 06:00:16

Beware, I would not recommend Village Square Learning Academy Center for it is nothing more than a babysitting service. The owner is a flipping joke. She preaches religion yet speaks with the Devils tounge. Supposed to be professional yet I've seen first hand her bullying (including cyber bullying ) her staff. Teachers are way underpaid and are taken advantage of in more ways than one. One teacher was made to pay for a window that got broken by a child that threw a toy. They go without breaks and even lunch because they are under staffed. Teachers come and go like the summer traffic because of this. Who suffers the most??? The children. Nothing ever gets taught because there is a new teacher every week. Place is dirty and children are out of control because nobody knows what the heck to do. Owner never there. My child attended another local learning center for a couple of years and I never had nor did I ever hear any other parent, teacher or child have any type of complaint / issue with that center.

41 out of 85 think this review is helpful
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Owner Response
...
Tecola G 2024-02-16 16:48:21
It is so unfortunate that you had such a horrible experience. In my experience, it is extremely important for parents to place their children in a facility where they feel they will be nourished and protected. Our company is currently being managed by new people, and we have added new staff along the way. In case you need care in the future and would like to try out new management, feel free to stop in or give us a call. Please be assured that we will rectify any issues that the previous management failed to resolve and hope to make your child's educational experience better for both of you. We look forward to hearing your feedback and to continuing to serve you in the years to come.
...
Name withheld 2015-12-29 06:31:44
I have used this provider for more than 6 months

Poor teachers, poor communication. Was lied to about summer camp field trips (they never happened). Center is often dirty and children are left to their own devices to fight and bicker without staff intervention. Never disclosed to parents that there are tenants living above the center who come down stairs and smoke by the entrance. Front door is often left unlocked and no attempt to add keypad entry has been paid. Playground was not treated for mosquitos and other bugs during the spring and summer causing several children to get a large amount of bug bites.

The teachers only make $10 an hour and staff overturn is very high. Most teachers are oblivious to what it takes to properly run a class and the owner is never there (on vacation or at a non-existent "other center" at all times)

Would not recommend under any circumstances.

53 out of 98 think this review is helpful
Was this review helpful to you?  Yes  No
Owner Response
...
Tecola G 2024-02-16 16:48:46
It is so unfortunate that you had such a horrible experience. In my experience, it is extremely important for parents to place their children in a facility where they feel they will be nourished and protected. Our company is currently being managed by new people, and we have added new staff along the way. In case you need care in the future and would like to try out new management, feel free to stop in or give us a call. Please be assured that we will rectify any issues that the previous management failed to resolve and hope to make your child's educational experience better for both of you. We look forward to hearing your feedback and to continuing to serve you in the years to come.

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