Description: Come see our beautiful brand new state of the art child care center in Tustin. Centrally located between the I-5 freeway and the 55 freeway. Nationwide franchise support system, excellent curriculum, hi-tech features thru out the facility including a video camera monitoring system, computer center, intercom system, fully secured electronic sign-in and sign-out entry code system, and many others designed to provide a safe, nurturing and high quality educational environment for your kids. Experienced , loving staff, management and owners with previous proven records in the Orange County area for many years.
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable, but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns, as the provider may have already addressed some or all issues. Reports can also be verified with your local daycare licensing office.
| Type | Inspection Dates | Reports/Citations |
|---|---|---|
| Complaint | 2022-03-02 | COMPLAINT INVESTIGATION REPORT |
| Complaint | 2020-02-14 | COMPLAINT INVESTIGATION REPORT |
| Inspection | 2019-06-26 | FACILITY EVALUATION REPORT |
| Complaint | 2018-01-05 | COMPLAINT INVESTIGATION REPORT |
| Summary | 06/26/2019 | Type B Citation: 1; |
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*Type B citation is for a violation that, if not corrected, may become an immediate risk to the health, safety or personal rights of clients. Examples include faulty medical record keeping and lack of adequate staff training. |
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If you are a provider and you believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.
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I visited this facility in February looking for day care for my newborn (I am still pregnant). It is nearby my work so I was hoping this would be the best place for my child. My tour took about 5 minutes and then they gave me some paperwork and told me there was only one opening for September and to hold the spot the deposit would be two weeks tuition ($738). I still wanted to look around, but I was afraid of losing the spot. They told me if I signed up for automatic payments the deposit could be reduced to one month ($369). So, I decided to make the deposit. I was not told that the deposit was non-refundable. I visited a couple more day care centers and after those visits I decided that Kiddie Academy was not the place for my child. At the other centers... they took their time showing me around, gave me much more information, the teachers were more friendly, and the highest deposit I encountered was $125. One was only $25 to secure a spot. Kiddie Academy in Tustin has a corporate feel. It is clean and the furniture is new, but the other centers I visited had much more friendly envrionments. And, during my visit not one single teacher said hello or spoke to me. (Again, my tour was only 5 minutes long). So, I decided to go with another day care center. I called the staff one week after placing my deposit (which was in February and I was securing a spot for September ~ 7 months early). They did try to work with me to match the tuition at the other center (which was over $200 less per month), but I told them I would be going with the other center. Natasha told me that I would get a refund of my deposit in 7-10 days. Well, two weeks passed and no refund. I called and spoke to Elaina (who said she would give my message to Natasha), no return call. In fact, I called once each week for the next few weeks and was told I would receive a return call and never did. I finally emailed the center (over a month after leaving my deposit and no refund). I got a return email from Melissa which said... Good Afternoon, I'm very sorry. The owner was contacted and unfortunately as stated in the enrollment agreement the deposit is non refundable. You are however able to attend a week and the deposit will be put towards the tuition. Very sorry for the delayed response. Kiddie Academy of Tustin OK, so #1... I was never told that the deposit was non refundable. #2... I was told that I would receive a refund in 7-10 days. #3... why would I ever bring my child to this place for one random week? So a warning... DO NOT PUT DOWN A DEPOSIT UNLESS YOU ARE ABSOLUTELY SURE ABOUT YOUR CHILD ATTENDING THIS FACILITY. UNLESS YOU WANT TO PAY $369 FOR A 5 MINUTE TOUR. Also, I posted this review on YELP and received a very nasty reply for the business owner. Basically, calling me a liar! And, stating that I was told several times that the deposit was not refundable. That is not true! I would not have been compelled to write the review unless I was treated unfairly.