Description: BRIGHT HORIZONS AT NORTERRA is a Child Care Center in PHOENIX AZ, with a maximum capacity of 134 children. This child care center helps with children in the age range of Infant; Ones; Twos; Three to Five; . The provider does not participate in a subsidized child care program.
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| Inspection # | Inspection Date | Inspection Type | Status |
|---|---|---|---|
| INSP-0134187 | 2025-06-17 | Compliance (Annual) | Complete |
| Initial Comments: The following deficiencies were observed at the time of the Compliance Inspection conducted on 6/17/25 and are subject to changes pending programmatic review. A full inspection was conducted. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. Please send a copy of the Statement of Services. A copy of the Notice of Inspection Rights was provided at the time of the inspection. The Emergency Disaster Contact form was completed at the time of the inspection. The Empower Self-Evaluation was completed at the time of the inspection. The DES Group Size evaluation form was completed at the time of the inspection. The fingerprint clearance cards for 6 of 6 staff members were verified to be valid through the DPS website at the time of the inspection. During the exit interview, the following items were discussed but are not limited to: Main posting area, Medication permission forms, Cleaning equipment accessibility, Labels maintenance, Personal products labeling, Activity schedules postings, Indoor play equipment maintenance, Sleeping mats, Outdoor play equipment cleaning and maintenance, Outdoor fencing maintenance. | |||
| INSP-0115641 | 2025-04-02 | Complaint | Complete |
| Initial Comments: No deficiencies were observed at the time of the complaint investigation conducted on 4/2/25 for case #00124857. This report is subject to changes pending programmatic review. A full inspection was not conducted at this time. A copy of the Notice of Inspection Rights was provided at the time of the inspection. Ratios observed were: Infants: 2:8, 2:7 1-year-old children: 2:6, 2:9 2-year-old children: 2:5, 1:7, 2:11 3-year-old children: 1:7 4/5-year-old children: 1:14 There were five staff interviewed during this investigation. There were two staff files reviewed during this investigation. Documentation reviewed: Rosters, Incident documentation, including staff statements. The Compliance Officer spoke with the complainant via telephone on 4/1/25. Upon completion of the complaint investigation #00124857, it was determined from observation, interview and documentation, that 2 of 2 allegations were unable to be substantiated. | |||
| INSP-0045355 | 2024-06-24 | Compliance (Annual) | Complete |
| Initial Comments: The following deficiencies were observed at the time of the Compliance inspection conducted on June 24 2024, and are subject to changes pending programmatic review. Please submit the Plan of Correction within 10 days of receipt of this Statement of Deficiencies. There were six staff files reviewed. The fingerprint clearance cards for six of six staff members were verified to be valid through the DPS website at the time of the inspection. The Empower Self-Evaluation was sent via email. The Emergency Disaster Contact form was sent via email. The DES Group Size was in compliance at the time of the inspection. The following was discussed, but not limited to: *Staff file references *Documenting on the illness log *The gates in the classrooms being left open while diapering children *Supervision of children in the restroom *Annual training hours Compliance Officer : Chloe-James Rossi Bureau Chief: Margaret Bernal | |||
| INSP-0029384 | 2023-07-14 | Compliance (Annual) | Complete |
| Initial Comments: The following deficiencies were observed at the time of the annual Compliance Inspection conducted on 7/14/2023 and are subject to changes pending programmatic review. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. The Emergency Disaster Contact form was completed at the time of the inspection. The Empower Self-Evaluation was completed at the time of the inspection. The DES Contact form was completed at the time of the inspection. The fingerprint clearance cards for 5 of 5 staff members were verified to be valid through the DPS website at the time of the inspection. During the exit interview, the following items were discussed but are not limited to: Infant room gateways Children's Emergency Record cards Infant crib spacing and use Fans Playground equipment cleaning Compliance Officer #1 is Flossie A. Wagner Compliance Officer #2 is Denise Ruffalo. | |||
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