Description: BRIGHT HORIZONS AT DOWNTOWN PHOENIX is a Child Care Center in PHOENIX AZ, with a maximum capacity of 170 children. This child care center helps with children in the age range of Infant; Ones; Twos; Three to Five; School-Age. The provider does not participate in a subsidized child care program.
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable, but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns, as the provider may have already addressed some or all issues. Reports can also be verified with your local daycare licensing office.
| Inspection # | Inspection Date | Inspection Type | Status |
|---|---|---|---|
| INSP-0169616 | 2026-03-06 | Compliance (Annual) | Complete |
| Initial Comments: The following deficiencies were observed during the Annual Compliance Inspection conducted on 03/06/2026 and are subject to change pending programmatic review. A full inspection was conducted. A paper copy of the Notice of Inspection Rights was provided at the time of the inspection. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. The Emergency Disaster Contact form was completed at the time of the inspection. BCCL staff emailed the Empower Self-Evaluation link to the Provider. The DES Contact form was completed at the time of the inspection. The fingerprint clearance cards for 5 of 5 staff members were verified to be valid through the DPS website at the time of the inspection. During the exit interview, the following items were discussed, but not limited to: Reviewed updated rules and new forms, toilet seat tightened, labeling personal items, checking fans in bathrooms, "as needed" on medication form, documentation for infants on center food, and Tummy time. | |||
| INSP-0160801 | 2025-09-30 | Complaint | Complete |
| Initial Comments: The purpose of this inspection was to conduct a complaint investigation. A paper copy of the Notice of Inspection Rights was provided at the time of the inspection. A full inspection was not conducted at this time. The following deficiencies were observed a the time of the complaint # 00145955 investigation conducted on 9/30/2025 and are subject to changes pending programmatic review. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. Ratios observed were: Infants: 1:4, 1:4 One-year-old children: 2:9, 2:12 Two-year-old children: 2:11, 2:14 Three-year-old children: 1:11, 2:12 Four/Five-year-old children: 1:11, 1:9 There were 4 staff members interviewed during the investigation. There was 1 staff file reviewed during the investigation. This complaint was a self-report by the program. Documentation observed was staff statements and the plan of corrections. Upon completion of the complaint investigation # 00145955, it was determined from observation, interviews, and documentation that the two allegations were substantiated. | |||
| INSP-0159998 | 2025-09-18 | Complaint | Complete |
| Initial Comments: The purpose of the inspection was to conduct a compliant investigation. A full inspection was not conducted at this time. There were no deficiencies observed at the time of the complaints # 00145157 and #00145276 conducted on 9/18/2025, and are subject to changes pending programmatic review. A paper copy of the Notice of Inspection Rights was provided at the time of the inspection. The ratios observed were: Infants: 1:5, 1:2 1-year-old children: 2:12, 2:7 2-year-old children: 2:12, 2:12 3-year-old children: 1:9, 1:12 4/5-year-old children: 1:9, 1:5 There were 8 staff interviewed during the inspection. The Complainant was contacted via email on 9/17 and 9/18/2025. Documents observed were staff statements, an internal investigation form, and staff files. Upon completion of the complaints #00145157 and #00145276 investigation, it was determined from observation, interviews, and documentation that the allegations were unable to be substantiated. | |||
| INSP-0100777 | 2025-03-10 | Compliance (Annual) | Complete |
| Initial Comments: The following deficiencies were observed at the time of the Compliance Inspection conducted on 3/10/2025 and are subject to changes pending programmatic review. A paper copy of the Notice of Inspection Rights was provided at the time of the inspection. Please submit your Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. The Empower Self-Survey was completed at the time of the inspection. The DES Group Size Contract form was completed at the time of the inspection. The Emergency Disaster Evacuation form was completed at the time of the inspection. The fingerprint clearance cards of 9 of 9 staff members were verified to be valid through the DPS website at the time of the inspection. During the exit interview, the following items were discussed but are not limited to: Notice of refunds posted, Children's attendance records, Emergency, Information & Immunization Record cards, cleanliness of tricycles, thermometer in fridge and freezer, maintenance of tile floors in bathroom, and Infant feeding forms. | |||
| INSP-0041457 | 2024-03-13 | Compliance (Annual) | Complete |
| Initial Comments: The following deficiencies were observed at the time of the Compliance Inspection conducted on 3/13/2024 and are subject to changes pending a programmatic review. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. The Emergency Contact form was completed at the time of the inspection. The Empower Self-Evaluation was completed at the time of the inspection. The DES Contact form was completed at the time of the inspection. The fingerprint clearance cards for 7 of 7 staff members were verified to be valid through the DPS website at the time of the inspection. During the exit interview, the following was discussed but not limited to: Ensure Emergency Cards are complete, cleaning and painting of playground equipment, modification for updating playground space, wooden diaper changing table, electrical outlet covers, individualized plan for child not yet walking. Compliance Officer #1 is Patti Longman. Compliance Officer #2 is Flossie Wagner. | |||
| INSP-0033725 | 2023-10-20 | Complaint | Complete |
| Initial Comments: The following deficiencies were observed at the time of Complaint #64936 investigation conducted on 10/20/2023 and are subject to changes pending programmatic review. A full inspection was not conducted. The Plan of Corrections will not be accepted at this time. The following room ratios were observed: Infants: 1:5:1:5 One's: 2:10, 1:6, 1:6 Two's: 2:10, 2:14 Three's: 1:9, 1:10 Four's: 1:14, 1:11 Four staff members were interviewed during this investigation. Two staff files were reviewed during this investigation. 2 of 2 Fingerprint clearance cards reviewed were valid via a DPS website search. The following documentation was reviewed: Rosters and Staff statements. Upon completion of the complaint investigation, it was determined from observation, staff interview and documentation that 1 of 2 allegations were substantiated. The other 1 allegation lacked sufficient evidence. The following citations were observed. Compliance Officer #1: Archana Navin Compliance Officer #2: Brian Howell | |||
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