A Moment In Time

My daughter was enrolled for summer care with A Moment in Time. This was her second summer with them. I arranged care through the owner, Sherrie.

On my daughter’s third day of daycare, I received a call (missed call and had a voicemail) from the summer school stating my child was there and they had no idea where she came from or how she got there and that they didn’t have her enrolled there. My child does not attend this school for normal school, let alone summer school, so it was by chance they had my contact info. When I called the school back I was informed my daughter told them she went there from daycare and they contacted the daycare who went to pick her up. I never received a call from the daycare whatsoever on the incident. They sent my child on a bus, to a program she was not signed up for, and then transported her back in a personal vehicle. They had zero authorization to send her anywhere, never even contacted me that they lost her, and then transported her in a personal vehicle without permission as well.

After receiving the voicemail from the school, I contacted the daycare and Sherrie, the owner, laughed it off like it was no big deal and all was good. I asked why she didn’t contact me and she said because the school already called me she didn’t find it necessary.

When I picked my daughter up, Sherrie was gone. I touched base with my daughter’s lead teacher. I asked how she was transported back and if she was in a car seat. She told me the assistant teacher took the lead teachers car because she was the only one with a car seat. I asked my daughter if she was in a car seat and she stated the car seat was an infant seat she didn’t fit in so the teacher had her sit on the normal bench seat for the ride back. She was not of legal size or age to not be in a child restraint. I also asked that they self-report this to the state, as I felt as though since they ultimately lost my child that it needed to be reported. She said she was going to talk to Sherrie and if Sherrie wouldn’t report it, she would report it herself as it happened on her watch. I waited a month and it was NEVER self-reported.

Before my daughter started for summer, I confirmed the price with her via email in which she informed me the rate was $165/week, which is also what her website still states to this day. After they lost my child, i realized I was being charged $175/week. I asked for this to be corrected and Sherrie stated she told me wrong and the rate was increased this year. I never received any sort of notification of a price increase, so I asked for a credit for the weeks I had over paid and stated I’d accept this as notification for an increase going forward. In turn, she told me I was starting trouble and spreading lies about her and told me I needed to find a new daycare effective immediately. My child was not in her care at the time she gave me that notification.

Based on her youngstar reports, I am not the only person who has had a lost child in her care, and after going public with my story, was informed of many other billing issues and issues of children in their care.