Description: TenderHearts Learning Center is a family-owned learning facility for children ages to 4 weeks to 13 years. Our objective is to create a safe, family friendly environment that would accommodate a wide range of family work schedules.
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable, but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns, as the provider may have already addressed some or all issues. Reports can also be verified with your local daycare licensing office.
| Violation Date | Rule Number | Rule Summary |
|---|---|---|
| 2021-06-10 | Licensing | No violations found *** |
| 2020-02-21 | 251.07(3)(a)3. | Indoor Equipment - Placement |
| Description: The center had a piece of climbing equipment in the orange room that was placed near the classroom door. A child fell from the piece and was injured by the edge of the door. | ||
| 2020-02-21 | 251.07(2)(b) | Policy - Child Guidance |
| Description: A staff in the three-year-old room did not follow center policies for child guidance when she was rough with the children by sitting them down roughly on a chair. | ||
| 2020-02-18 | Licensing | No violations found *** |
| 2020-02-14 | Licensing | No violations found *** |
| 2019-10-29 | Licensing | No violations found *** |
| 2019-05-28 | Licensing | No violations found *** |
| 2018-11-15 | 251.04(5)(a)7. | Staff File - Shaken Baby Syndrome Prevention Training |
| Description: One staff member did not have documentation of completion of the Shaken Baby syndrome prevention training in the files. | ||
| 2018-06-08 | 251.04(5)(a)3. | Staff File - Caregiver Background Check Results |
| Description: One staff person on the staff record checklist did not have documentation of a completed caregiver background check. | ||
| 2018-06-08 | 251.04(5)(a)4. | Staff File - Physical Examination Report |
| Description: One person on the staff record checklist did not have documentation of completion of a staff physical in the file. | ||
| 2018-01-18 | Licensing | No violations found *** |
| 2017-11-30 | 251.07(6)(i)4. | Wet Or Soiled Clothing & Diapers |
| Description: The center did not immediately change a child who had wet his pants while in the lunchroom area. | ||
| 2017-11-16 | 251.06(11)(b)6. | Outdoor Play Space - Potential Source Of Harm |
| Description: One of the wooden structures on the playground had boards that were deteriorating. | ||
| 2017-02-07 | 251.06(5)(e)1. | Toilet Rooms & Fixtures - Sanitation |
| Description: One of the toilets in the 2 yr old restroom was not operational at the time of the visit. | ||
If you are a provider and you believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.
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We also brought up the number of pee accidents that our three year old was having, but they seem to brush it off. Our three year old has been potty trained for approximately a year, he wakes up at night to use the toilet, and besides his time at Tender Hearts, has had less than ten accidents since his training began. By the end of the first week, our three-year-old son had two pee accidents, which we just attributed to the stress of changing environments. The next week he had two more, and same the next week. He is normally a very easygoing child, but drop-offs at Tender Hearts became very distressing for him, he’d plead to go with us, and hold on to my husband’s leg. (Now that we have returned to Tiny Town, he is happy to “go to school” again. In fact, he runs to his classroom.) This cumulating event, which forced us to remove our children from the facility, was the beginning of November. My husband returned to pick our boys up, and my three-year-old was in the cafeteria area. When he walked in he noticed that our son was sitting alone at a table. Our son got up to greet my husband and that is when my husband noticed he had again had a pee accident in his pants. When my husband mentioned it to the teacher, she stated she knew. She was the only teach there with a lot of children, which may suggest understaffing issues. We are not sure if our son was being punished for having another accident or if they just did not have enough teachers available for the number of children, who were present, but both would be neglectful (Definition of neglect: to give little attention or respect to).
When I brought up the issue to the woman who sits at the front desk, she just shook her head and stated she knew. She did not respond that either scenario was unacceptable. I emailed the owner Jean multiple times, with no response, and further, I called her multiple times, again with no response. Finally, when I did get through to someone, I was given reason’s excusing the teacher’s behavior and allowing my son to sit in his soiled pants. I was not offered an apology or any understanding of my concerns. They just said they had already talked to their licensing agent, who agreed with them, to whom I will also be in contact with. Their only suggestion was that I get one on one care for my three-year-old, who is a completely able-bodied child, who meets all their milestones, in a healthy environment, basically blaming the child for their shortcomings. I am by no means a mother who believes their child can do no wrong, but in this case, he did not. Shaming a young child for accidents can have a damaging and lasting effect. Please, if you have a choice, consider our experience before making a decision on who protects your children, while they are out of your care.
Staff has awful interpersonal skills. No one says hello to you and half the time barely acknowledged my kids when dropping them off. Staff is there for a paycheck, real lack of empathy towards kids and seemed like they generally treated them with eye rolls and threats to take away snack, outside time, etc. Over critical teachers who forget what it's like to be a kid. I got mine out of there before spirits were completely crushed. Owners are even worse and will conveniently take 3 weeks to return your calls after they 'mistakenly' withdraw 3 months of tuition from your checking account, then only offer a 'credit'.