Primrose School of Waterford Lakes - Orlando FL Child Care Facility

311 Woodland Lake Drive, Orlando FL 32828
(407) 247-1061
1 Review

About the Provider

Description: Primrose is an accredited private preschool that provides a premier educational child care experience. The Leader in Educational Child Care®, we partner with parents to help children build the right foundation for future learning and life. Our goal is to help children have fun while building Active Minds, Healthy Bodies and Happy Hearts®.
Our Vision
To deliver the best and most trusted early childhood education and child care services for families across America.
Our Values
Integrity – Living with personal and professional honesty
Fairness – Treating others with respect
Social Responsibility – Giving without expecting
Enthusiasm – Serving with passion

Additional Information: Provider First Licensed on: 1/11/12;

Program and Licensing Details

  • License Number: C09OR0846
  • Capacity: 219
  • Achievement and/or Accreditations Cognia (FKA AdvanceED)
  • Enrolled in Subsidized Child Care Program: No
  • Type of Care: VPK Provider; After School;Before School;Drop In;Food Served;Full Day;Half Day;Infant Care;Open Year-Round;Transportation
  • Current License Expiration Date: Jan 09, 2021
  • District Office: Judicial Circuit 9
    400 W. Robinson Street, Suite S-912
    Orlando, Florida 32801
  • District Office Phone: (407) 317-7820 (Note: This is not the facility phone number.)
  • Licensor: Christopher Vereen

Location Map

Inspection/Report History

Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable, but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns, as the provider may have already addressed some or all issues. Reports can also be verified with your local daycare licensing office.

If you are a provider and you believe any information is incorrect, please contact us. We will research your concern and make corrections accordingly.


Jessica Oct 15, 2016
I have used this provider for less than 6 months

II've had several issues with the lack of supervision of my toddler and lack of cleanliness and sanitation of this facility.

Last month when I picked up my toddler I immediately noticed his upper lip was red and swollen. When I asked the only teacher in the classroom at the time what happened, she appeared surprised by the swelling and redness and told me she had no idea. I asked the front desk if there were any incident reports for my toddler and she told me there weren't any. The director had already left for the day so I emailed the owner, who never responded to my email or reached out to me to address my concerns. The director admitted that nobody knew what caused the redness and swelling and that my concerns were valid. She told me the teachers in this particular classroom have been formally counseled about proper supervision as well as incident reporting policies. However, I find it interesting that all of that was done in such a short period of time (less than a work day). There was also no explanation as to why nobody noticed the obvious redness and swelling until I asked about it.

Recently, I picked up my toddler and I noticed a bruise under his right eye. Earlier that day I received a phone call about a nonemergency involving my toddler. There was no mention of a bruise. The caller didn't have personal knowledge of the incident. The next day I asked both morning teachers about the incident. One teacher admitted she didn't see anything and only noticed the mark later. Second teacher also admitted that she assumed that my toddler hit himself with one of the big toy bins by lifting it and placing it over his head. I asked why nobody saw him lift the toy bin that he wasn't suppose to be playing with and take it from him. No response. The incident report makes it seem like my toddler hit himself with the toy bin and caused the bruise. This really bothers me because, after speaking to the appropriate teachers, nobody knows what happened. This incident report isn't based on facts; it's based on assumptions. I spoke to the director about this incident. Once again, she confirmed that nobody knows what happened.

The director told me that these two incidents are different because in the bruise incident they actually noticed the injury before I did, called me, and wrote an incident report. However, I strongly disagree. These incidents are the same in that nobody saw the incident and, thus, nobody knows what happened. There's a consistent and obvious lack of supervision.

The director also told me that there are 11 children in this particular toddler's classroom and there are 3 teachers, which is better than state regulations that require only 2 teachers for up to 12 children. Again, that's not the point. What does it matter that they have more than the required number of teachers in the classroom if supervision is terrible and you can't tell a parent why their toddler suffered a significant injury (i.e. swollen lip, bruise)??

Regarding lack of cleanliness and sanitation, my toddler was sick for majority of the time he attended this location. Sure, some of this is expected as it's his first time in daycare. However, when it's constant and for weeks at a time, there's a problem. I reached out to the director and owner multiple times with questions about how they clean the classroom and toys. They assured me that they would look into it and address any issues. They cleaned up their act, but that was short lived. I've also picked up my toddler in filthy clothes more than once. Primrose requires parents to leave two clean outfits at the school and I've always had at least one clean outfit in his cubby, but some how he comes home filthy. I've also addressed these concerns with the director and I've even shown her pictures of his filthy clothes upon pick-up.

Needless to say, my toddler no longer attends this daycare. I filed a formal complaint with DCF so that they investigate the lack of supervision and what happened to my toddler. I can no longer wait for the staff at this facility to get it together. My son deserves better.

5 out of 10 think this review is helpful
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