Primrose School Of Solon

This is a long overdue review; however, it gave me time to put my emotions aside and formulate a factual, to-the-point review of my very negative experience with Primrose Schools of Solon.

Upon first visiting Primrose, I was incredibly impressed with the new, clean environment. Everything was up to date, security was on point, and things appeared very sanitary. The director at the time was very kind and knowledgeable, and she did a great job selling me on all of the reasons why Primrose would be a great fit for my daughter. I felt good about the decision, and a few days later gave my deposit for her to start when there was an opening – which they promised would be no later than end of September. End of September came and went, and no word from Primrose. We came to find out that the director I had spoken with had left, and we were completely forgotten about. Red flag #1.
?Once I finally got through to them and had my daughter start, it was one issue after another. I specifically asked them not to give my daughter milk. She was given milk on three separate occasions. Each time, I reminded them – both verbally and via handwritten notes. Since she does not drink milk, she was dying of thirst when I picked her up and would suck down her water on the way home. Red flag #2.

I was told (and it was documented in paperwork) that a backup lunch is offered if the child does not like what is provided. It was communicated in my daughter’s notes three times that she had not eaten any of her lunches. Thankfully, I picked her up before nap, so it was not an issue and she was able to eat when she got home. Red flag #3.

In the short time (three months) that my daughter attended, there were not one, not two, but THREE different directors. I understand there is turnover in the childcare industry, but WOW. Something is obviously very wrong! Red flag #4.

And finally, the last, and most notable occurrence. I wrote up an email outlining all of these issues and sent it to the franchise owner, Jana Massary. She took her time getting back to me and let me know that she had “several meetings” and would be back in touch with me later that day. From the moment she called me, I knew it was going to be a bad interaction. She was incredibly rude, demeaning, and, quite frankly, the exact opposite of the type of person you would want caring for your children. She issued zero apologies for anything we had gone through, and proceeded to hang up on me in the middle of the conversation. I would say that she’s someone that clearly can’t take negative feedback, but what I provided her were straight facts and experiences that we had while my daughter was in their care.

It is clear that I would advise anyone and everyone from choosing somewhere other than Primrose. There is nothing “warm” about the school, and it is clear that it stems directly from the leadership. It is no wonder that teachers are electing to leave at such a rapid pace, and from what I’ve heard, families as well.

Unsanitary conditions per state inspection report in June 2018.

Domain: 02 Safe & Sanitary Environment
Rule: 5101:2-12-13 Sanitary Equipment and Environment
Code: The program is required to provide a clean restroom with the appropriate materials available.
Finding: During the inspection, it was determined that unsanitary conditions, as noted in the following number(s) 5
below, were in the Early Preschool restroom:
1. There was no liquid soap;
2. There was no toilet paper;
3. There were no paper towels;
4. The toilet cleaning brush was accessible to the children;
5. The plunger was accessible to the children;
6. The sinks were dirty;
7. The toilets were dirty;
8. The floor was dirty;
9. The trash was not emptied from the day before;
10. There was a strong urine odor;
11. Other [ ].

http://childcaresearch.ohio.gov/pdf/002170016571_2018-06-28_PROVISIONAL.pdf