Downtown KinderCare - Phoenix AZ Child Care Center

3800 NORTH CENTRAL AVENUE STE #1-A , PHOENIX AZ 85012
(602) 277-4533

About the Provider

Description:

Our experts designed our classrooms - and every activity and lesson - to help prepare your child for success in school and beyond. With designated learning centers such as dramatic play and blocks in every classroom, children have the opportunity for rich social play and child-initiated discovery.

You’ll also find that our classrooms feature a print-rich environment full of carefully selected materials, written charts and labels, and children’s literature. By helping your child connect spoken words and print, we’re helping develop early literacy and writing skills.

Whether your child has first words or first grade on the horizon, we’re excited to show you how everything in our center is designed for learning!

Ethel Dishong, Center Director

Program and Licensing Details

  • License Number: CDC-1984
  • Capacity: 71
  • Age Range: 6 Weeks - 12 Years
  • Achievement and/or Accreditations CACFP
  • Enrolled in Subsidized Child Care Program: No
  • Type of Care: {3/4/5-year-old Care, Full-Day Care, Infant Care, One-year-old Care, Part Day Care, School-Age Child Care, Two-year-old Care}
  • Initial License Issue Date: 1989-02-01
  • Current License Issue Date: 2026-02-01
  • Current License Expiration Date: 2027-01-31
  • District Office: ADHS Division of Licensing Services
  • District Office Phone: (602) 364-2539 (Note: This is not the facility phone number.)

Location Map

Inspection/Report History

Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable, but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns, as the provider may have already addressed some or all issues. Reports can also be verified with your local daycare licensing office.

Inspection # Inspection Date Inspection Type Status
INSP-0170170 2026-03-13 Compliance (Annual) Complete
Initial Comments: The following deficiencies were observed at the time of the Compliance Inspection conducted on 3/13/2026 and are subject to changes pending programmatic review. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. The Emergency Disaster Contact form was emailed to the director. The Notice of Inspection Rights was provided to the licensee at the time of the inspection. BCCL staff emailed the Empower Self-Evaluation Assessment link to the Provider. The fingerprint clearance cards for 5 of 5 staff members were verified to be valid through the DPS website at the time of the inspection. During the exit interview, the following items were discussed, but are not limited to: *Ensure diaper bins contain a tight-fitting, closed lid. *Ensure materials are in a clean condition. *Ensure cleaning equipment is inaccessible to enrolled children *Ensure trash receptacles containing food waste have a tight-fitting lid. *Ensure emergency record cards are filled out completely. *Ensure personal products are labelled. *Ensure feeding instructions are updated.
INSP-0162744 2025-11-04 Complaint Complete
Initial Comments: The purpose of the inspection was to conduct Complaint investigation #00149422. A full inspection was not conducted at this time. The Notice of Inspection Rights was provided to the licensee at the time of the inspection. The following deficiency was observed at the time of complaint #00149422 investigation conducted on 11/4/2025 and is subject to changes pending programmatic review. Please submit the Written Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. Ratios observed were: Infants: 2:9 1-year-old children: 2:11 2-year-old and 3-year-old children: 2:15 3-year-old, 4-year-old, and 5-year-old children: 2:13 There were 4 staff interviewed during this investigation. Compliance Officer contacted the complainant via telephone on 7/23/2025. Documentation observed were incident reports and coaching forms. Upon completion of the complaint investigation #00149422, it was determined from staff interviews that 1 of 1 allegation was unable to be substantiated due to the lack of sufficient evidence.
INSP-0157613 2025-08-12 Complaint Complete
Initial Comments: The purpose of the inspection was to conduct complaint investigation #00138549. A full inspection was not conducted at this time. The following deficiency was observed at the time of complaint #00138549 investigation conducted on 8/12/2025 and are subject to changes pending programmatic review. The written Plan of Correction will not be accepted at this time. Ratios observed were: Infants: 2:8 1-year-old children: 2:9 2-year-old children: 2:12 3-year-old- 5-year-old children: 1:10 There were 6 staff interviewed during this investigation. Compliance Officer contacted the complainant via telephone on 8/15/2024. Documentation observed was classroom rosters. Upon completion of the complaint investigation #00138549, it was determined from interview and documentation that 1 of 3 allegations was able to be substantiated.
INSP-0130959 2025-05-07 Complaint Complete
Initial Comments: The purpose of the inspection was to conduct a complaint investigation for Complaint #00129652 . A full inspection was not conducted at this time. The following deficiencies observed at the time of complaint investigation#00129652 conducted on 5/7/2025 and are subject to changes pending programmatic review. Please submit the Written Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. Ratios observed were: Infants: 2:8 1-year-old children: 2:12 2-year-old children: 1:7 3-year-old children: 1:7 4-year-old and 5-year-old children: 1:11 There were 4 staff interviewed during this investigation. The Compliance Officer contacted the complainant via phone on 5/5/2025. Documentation observed were classroom rosters. Upon completion of complaint investigation #00129652, it was determined from observation, interview, and documentation, that 1 of 2 allegations were able to be substantiated. The remaining allegations lacked sufficient evidence to be substantiated.
INSP-0107884 2025-03-24 Compliance (Annual) Complete
Initial Comments: The following deficiencies were observed at the time of the Compliance Inspection conducted on 03/24/2025 and are subject to changes pending programmatic review. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. The Emergency Disaster Contact form was completed at the time of the inspection. The Empower Self-Evaluation was emailed to the director. The Notice Of Inspection Rights was provided to the licensee at the time of the inspection. The fingerprint clearance cards for 5 of 5 staff members were verified to be valid through the DPS website at the time of the inspection. During the exit interview, the following items were discussed but are not limited to: *Ensure diaper changing sinks meet the required temperatures. *Ensure licensed facility areas contain an evacuation map. *Ensure Infant tummy time is documented. *Ensure each enrolled child has immunizations. *Ensure activity areas are free of hazards. *Ensure equipment is maintained in a clean condition.
INSP-0097087 2025-02-26 Complaint Complete
Initial Comments: The purpose of the inspection was to conduct a complaint investigation for Complaint #00109057. A full inspection was not conducted at this time. The following deficiencies observed at the time of Complaint #00109057 investigation conducted on 2/26/2025 and are subject to changes pending programmatic review. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. Ratios observed were: Infants: 1:5 1-year-old children: 2:9 2-year-old and 3-year-old children: 2:12 3-year-old,4-year-old, and 5-year-old children: 1:13 There were 5 staff interviewed during this investigation. Compliance Officer contacted the complainant via telephone on 2/25/2025. Upon completion of the complaint investigation #00109057, it was determined from interviews that 1 of 1 allegation was substantiated.
INSP-0052417 2025-01-27 Complaint Complete
Initial Comments: The following deficiencies were observed at the time of the Complaint #96197 investigation conducted on 1/27/2025 and are subject to changes pending programmatic review. Compliance Officer #1 spoke with the Complainant on 1/24/2025. A full inspection was not conducted. The plan of corrections will not be accepted at this time. The following room ratios were observed: Infant's: 2:8 One's: 1:6 Two's: 1:8 Three's/Four's: 2:15 Five staff members were interviewed during this investigation. The following documentation was reviewed at the time of the inspection: Diaper logs, cleaning checklist. Upon completion of the Complaint investigation, it was determined from observation, staff interview, and video footage that 4 of 6 allegations were substantiated. The other 2 allegations lacked sufficient evidence to be substantiated. The following citation was observed. Compliance Officer #1: Archana Navin Compliance Officer #2: Brian Howell
INSP-0042301 2024-04-01 Compliance (Annual) Complete
Initial Comments: The following deficiencies were observed at the time of the Compliance Inspection conducted on 4/01/2024 and are subject to changes pending programmatic review. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. The Emergency Disaster Contact form was completed at the time of the inspection. The Empower Self-Evaluation was completed at the time of the inspection. The fingerprint clearance cards for 8 of 8 staff members were verified to be valid through the DPS website at the time of the inspection. During the exit interview, the following items were discussed but are not limited to: *Ensure returning staff complete a new file. *Ensure 10-day trainings are signed by staff and director. *Ensure DCS forms are submitted and documentation of the submittal. *Ensure the Criminal History Affidavit is signed before the start date of employment. *Ensure staff complete the required amount of annual training. *Ensure equipment is free of hazards. *Ensure infant feeding plans are current and updated. *Ensure fire drills are completed monthly. Compliance Officer is Stephanie Jake.
INSP-0030873 2023-08-15 Complaint Complete
Initial Comments: The purpose of the inspection was to conduct a complaint # 00062328 investigation. A full inspection was not conducted at this time. Please submit the Plan of Corrections via the LMS portal within 10 days of receipt of the Statement of Deficiencies. Ratios observed were: Infants: 2:7 1-year-old children: 3:10 2-year-old children: 1:8 2-year-old children: 1:8 3-year-old, 4-year-old, and 5-year-old children: 1:9 There were 3 staff interviewed during this investigation. There were 2 staff files reviewed during this investigation. The Compliance Officer attempted to contact the complainant via telephone on 8/14/2023, however was unable to speak to the complainant. Documentation observed were staff files and Emergency, Information, and Immunization Record cards. Upon completion of the complaint investigation #00062328, it was determined from observation, interview, and documentation, that the allegation lacked sufficient evidence to be substantiated. The following deficiencies were observed at the time of complaint #00062328 investigation conducted on 8/15/2023 and are subject to changes pending programmatic review. During the exit interview, the following items were discussed but are not limited to: *Ensure that required documents are signed by the employee. *Ensure that infants are supervised during tummy time. *Ensure that children are supervised at all times. Compliance Officer #1 is Stephanie Jake. Compliance Officer #2 is Denise Ruffalo.
INSP-0029376 2023-07-07 Modification Complete
Initial Comments: There were no deficiencies observed at the time of the Modification inspection conducted on 7/7/2023. A full on-site inspection was not conducted at this time. The following was discussed but not limited to: 1. Using bleach as the diaper sanitizer solution. 2. Keeping the diaper surface clean. Compliance Officer is Tricia Tartaglio Compliance Officer Supervisor is Dawn Butler
2022-01-10 Article 2 R9-5-203.C.
Initial Comments: Based on facility documentation and the Surveyor's observation, the file reviewed for Staff #3 (DOE 05/18/2015), lacked a copy of Staff #3's valid fingerprint clearance card. Staff #3 turned her fingerprint clearance card into the director the morning of the inspection. At the time of the inspection the Surveyor was able to verify through the DPS website that Staff #3 had a valid fingerprint clearance card. Staff #3's fingerprint clearance card expired on 03/09/2020 and DPS did not issue another fingerprint clearance card until 12/23/2021.
2022-01-10 article 3 R9-5-301.F.1.2.
Initial Comments: Based on facility documentation and the Surveyor's observation, it was determined that the file for Staff #2 lacked documentation of a negative Mantoux skin test. (DOE was 08/30/2021.)
2022-01-10 article 3 R9-5-303.A
Initial Comments: Based on facility documentation and the Surveyor's observation, it was determined that the main posting area lacked the menu for the calendar week.
2022-01-10 article 3 R9-5-304.B.1-9.
Initial Comments: Based on facility documentation and the Surveyor's observation, it was determined that 8 out of the 25 enrolled children's Emergency, Information, and Immunization Record cards reviewed lacked the following required information: Child #1 Child #6, and Child #7: Health care provider name and contact telephone number. Child #2: 2nd parent name, home address, city, state, zip code, and contact telephone number. Child #3: 2nd emergency name and contact telephone number. Child #4 and Child #5: Date of enrollment. Child #8: The name of the individual to be contacted in case of injury or sudden illness of the child.
2022-01-10 article 3 R9-5-306.A.1.
Initial Comments: Based on the facility documentation and the Surveyor's observation, it was determined that 2 out of 25 enrolled children's attendance records lacked the following required information: Child #1: Admission time and signature on 01/07/2022. Child #9: Admission time and signature for 01/04/2022 and 01/05/2022.

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