Hurley, Lyndsay - Sabattus ME Family Child Care Provider

I wanted to respond to "Anonymous". I had called a couple days in a row to try to get an appointment for our senior dog, I was informed to call at 7am to be able to schedule one same day or to just walk in during their business hours. I could not get an appointment that would work for all and was disappointed from the response when calling back for the 3rd time to informed them I was canceling the appointment and try our luck at walk in. We were already out running an errand,going home was a waste when we would have had to pack right back up by the time we were settled at home due to length it takes as a single provider to get all children ready fed and changed before getting in the vehicle and then not to mention the drive time. All kids were fed and cleaned. What was said to the child in the waiting area was "You can fuss if you want bud,but your not getting out" something we are actively working on with him is his temper and short to the point responses get him further than a lengthy "we can't do this because" he losses interest by the 5th word. He fussed a few times and then was upset that I went back to talking about motorcycles and airplanes and dog poop to our 4 and 2.5 year old as these were the items they could see or hear nearby. The child you speak of that was "hyperventilating" was the same child who was upset to be in the stroller to begin with, this was when we were in the room and he was very upset after changing him because I had to put him back in the stroller to change others as he would have played with all of the instruments in the room causing a potential danger to himself or others. Once everyone was changed we opened the door and went outside and I was rocking that same child as he was still very upset and I was rubbing his cheek when the owner of the Vet Clinic spotted us outside and came up and offered to give them a stroll while I still had my other three and we waited half inside the exam room and half outside so they could all get some fresh air. The owner came to talk and I said I was sorry just trying to make all happy and still protect everyone,she responded with she understood and wanted to go check and see what was going on, I asked her not to because I felt the staff was already pretty upset with me (I felt this way because everytime I tried to talk or ask why something was different than normal this particular staff would continuously put her hand up and walk away from me while rolling her eyes and saying whatever, this happened on two occasions infront of my kiddos and one while I came out of the door and asked if someone could just take a peak quick to make sure our dog did not have an infected eye and we would be out of everyone's way fast) after telling the owner I felt they were already upset was the point in time she informed me she was the owner and would handle it. Not even 2 minutes later and my dog is back in the exam room and a few moments later we are all back in the car with wonderful compassion from the owner once again offering to help. All kiddos were once again fed as soon as we got in the vehicle in case they all wanted a snack, some did and some did not. Then we left and headed for the park to get our wiggles out after being stationary so long. I am so sorry you feel the way you do but I promise anyone that these kiddos are my life and their families will tell you the same!