Description: CRYSTAL STAIRS HEAD START - HAWTHORNE PLAZA is a DAY CARE CENTER in HAWTHORNE CA, with a maximum capacity of 116 children. The provider does not participate in a subsidized child care program.
Where possible, ChildcareCenter provides inspection reports as a service to families. This information is deemed reliable, but is not guaranteed. We encourage families to contact the daycare provider directly with any questions or concerns, as the provider may have already addressed some or all issues. Reports can also be verified with your local daycare licensing office.
| Type | Inspection Dates | Reports/Citations |
|---|---|---|
| Complaint | 2021-09-15 | COMPLAINT INVESTIGATION REPORT |
| Inspection | 2021-09-08 | FACILITY EVALUATION REPORT |
| Complaint | 2021-08-30 | COMPLAINT INVESTIGATION REPORT |
| Other | 2019-09-09 | FACILITY EVALUATION REPORT |
| Summary | 09/08/2021 | No Citation |
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I would first like to start my message by making it clear that I am truly grateful for you all being an addition in my child’s growth and development. It was great to see how much she and all the other students were cared for.
While the above sentiment is true, it was brought to my attention yesterday that some details regarding Friday’s incident were not true.
1. I never used foul language towards anyone at the facility. Unfortunately you never got to know me, so you don’t know, but I don’t use profanity in front children nor would I ever in an educational environment. There’s so many factors that makes this claim untrue. The point is, I did not cuss at any of the staff on this day.
2. I did not raise my voice or yell at anyone. I am happy to go over the interaction for whoever would like to hear it again using the same mannerisms and dialect that were used on Friday. I admit, as I did yesterday, I got smart first and then there was a petty back and forth argument between Mrs. Kendra , the site supervisor, and I. However, none of us raised our voices.
3. I was informed that the site supervisor was unreachable before I travelled all the way to my daughter’s school to pick her up while her aunt was already there. However, she was very much so present.
Perhaps the situation was frustrating for all involved, however, that is no reason to lie. Growing as an educator means that you have integrity and morals. Also, it is important to not put every parent in a bubble and categorize them to fit your agenda.
I did not behave in a ghetto or belligerent manner, such as what was falsely described because those actions do not resonate with my character. It was important for me to clear my name. Also, I do apologize for allowing my frustration to activate the back and forth interaction. I am aware of what I believe I should’ve done differently.
Have a good one,
Alyssa Brooks
This Provider is Excellent and Amazing.